Randy C. Ellis 2610 Chevy Chase Drive Irving, TX 75062 214-549-3560 re1e35fb8@westpost.

net BUSINESS OPERATIONS - CUSTOMER SUMMARY OF QUALIFICATIONS Extremely strong customer relations / service skills PC workstations & MS Office Suite Electronics & data processing hardware maintenance Skilled at conflict resolution In-depth experience P&L, budgeting, financial forecasting Strong leadership & interpersonal skills Information technology costing, pricing, billing USMC1969-1978 Outstanding presentation skills, delivered to a wide variety of audiences. WORK EXPERIENCE Regional Solutions Manager Diebold Inc. 2006 - 2011 SERVICE PROCESS IMPROVEMENT

Products include ATMs, drive up banking equipment, alarm systems, video and came ras, vaults, safes, after hour depositories, teller cash dispensers, and access control systems. Region customers comprised of financial, commercial and retail institutions. Directed operations for product installations, first and second line remedial a nd preventive maintenance for over 800 customers in a five state region. Responsible for two business teams comprised of seven direct reports and over 2 00 field technicians performing break/fix services and installations. Managed Regional Operations Center, handling regional parts logistics, call dis patching and resource capacity planning. Accountable for total annual operating budget of $55 million. Met or exceeded gross margin percentage and revenue profit dollar goals every y ear. Highest achievement for customer service level agreement goals related to techn ical performance in areas such as fixing the problem right the first time, respo nse times, average ATM fleet availability (up time), repeat calls, and incomplet e calls. VP Field Service Operations Genpass Service Solutions, LLC 2000 - 2006 A $15 million business servicing 7000 ATMs and meeting customer service level ag reements, with 165 employees in 30 states. Directed US operations for ATM field service including installations, remedial and preventive maintenance and parts logistics for 350 clients. Responsible for six area managers, 118 field service technicians and administra tive staff of seven. Accountable for total annual operating budget of $15 million.

Manager - Communications Business Support Electronic Data Systems Inc. 1989 - 2000 EDS provides data information processing services to multiple industries and gov ernment sectors plus total telecommunications solutions and total data service p ackages (WAN, LAN, Client-Server, etc.) to all industry accounts that outsourced such services to EDS. Manager - Billing EDS 1994 - 2000 Directed monthly chargebacks related to data transmission service product offeri ngs. Total cost recovery billings averaged $62 million per month. Coordinated the conversion of over 2,000 network data circuits from AT&T to Wor ld Comm. Implemented total process changes to accommodate billing services via the newly created Integrated Billing System for voice and data services. Manager - Infrastructure Costing and Pricing EDS 1989 - 1994 Delivered service quotes for voice and data product offerings to EDS account tea ms. Performed cost analysis and set infrastructure cost recovery rates for voice an d data product offerings including phone services, data and voice circuits, LANto Host service, and LAN/WAN services. Established the Service Request Customer Center (SRCC) as the single point of e ntry for all EDS account communications service requests. AVP Field Service Operations Manager MTech Inc. 1982 - 1989 Directed regional field service operations for field service including installat ions, remedial and preventive maintenance, and parts logistics for over 200 clie nts in Texas, Oklahoma, and Louisiana. EDUCATION USMC training in aviation electronics and digital data processing hardware Technical, professional, and leadership development programs provided by Electr onic Data Systems and Diebold Inc. Corporate-sponsored technical training provided by Diebold Inc., Inforex Inc., and Datapoint Inc. COMMUNITY ACTIVITIES Actively participate in various community & church outreach programs AWARDS Manager of the Year, MTech, 1987

Recognized as key team contributor in creating the Integrated Billing System at EDS Won three Master Circle Awards at Diebold Inc., 2007, 2008 and 2010