HUMAN SERVICES MANAGEMENT

Accomplished human services manager with years of experience creating and managi
ng various youth/family/community projects for multi-million dollar nonprofits.
Outstanding track record of successful negotiations, staff management and overse
eing large operating budgets. Strong mediation and presentation skills with all
levels of individuals and groups. Areas of expertise include:
Nonprofit Management, Project Management, Youth/Family Services Organization, Ne
gotiating, Staff Training, Event Planning, Community Relations
PROFESSIONAL EXPERIENCE
DESIGNING YOUR DESTINY, Sicklerville, New Jersey 2006-Present
Consulting firm providing organization, training and fundraising assistance for
nonprofits and groups seeking nonprofit status.
President: Provide consulting services to non-profit organizations and individua
ls in designing or re-designing their organizational or individual goals. Prepar
e requests for proposals and fundraising letters for nonprofit agencies seeking
city funding. Organize application materials for groups seeking nonprofit status
. Create and facilitate motivational seminars and workshops on topics such as Ma
naging Change, Communications Skills and Professional/Personal Change.
Achievements:
1)Created marketing and fundraising campaign for Families on A Mission Inc.
a faith-based non profit organization providing solutions for homeless citizens.
2)Launched Essence of Bathsheba" magazine for company owner.
KELLY SERVICES/VOLT SERVICES 2008-2009
Temporary agencies offering services to EDS, company providing outsourced human
resource services to various large companies.
Human Resources Associate: Administered health and welfare benefits (HWB) to emp
loyees of multi-million dollar corporations. Enrolled employees into HWB policie
s and retirement programs. Facilitated administrative queues and operated multip
le systems for 3 clients simultaneously. Provided problem-solving and advocacy f
or clients.
Achievements:
1)Resolved all benefit-related issues 10% greater than monthly goals.
2)Earned average monthly call monitoring score of more than 95% for 11 mon
ths.
3)Achieved average quarterly formal call/case monitoring review score of 9
3.9
CAMBA INC., Brooklyn, New York 1998-2006
Multi-million dollar nonprofit offering services to about 3K youth and families
each year including, education/youth development, family support, HIV/AIDS outre
ach, housing and legal assistance.
Program Director: Prioritized and directed day-to-day activities of 17 Youth Dev
elopment and Family Services programs. Managed daily priorities ensuring contrac
t compliance. Hired and evaluated staff. Wrote and implemented policies and proc
edures. Successfully drafted, allocated and managed multi-stream annual operatin
g budgets in excess of $2M. Planned successful fundraisers. Served on Senior Man
agement Team. Directly supervised management-level employees.
Verba Castro, MHS
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vc1e398ca@westpost.net
CAMBA INC., Brooklyn, New York 1998-2006 (Continued)
Achievements:
1)Helped grow agency budget from $15M to $46M per year as member of Senior
Management Team charged with strategic planning.
2) Negotiated funding from board of education to start $1M program offering
high school diploma courses for students ages 17-21.
3)Achieved and exceeded annual contractual goals that yielded contract ren
ewals and increased annual contract amounts by 20%.
BUILDERS FOR FAMILIES AND YOUTH, INC., Brooklyn, New York 1995-1998
Nonprofit operated by Catholic Charities providing services for at-risk youth.
Program Director: Spearheaded launch and administration of Project Oasis, 5-year
, federally funded collaborative program targeting pregnant and parenting adoles
cents, which was later adopted regionally. Prepared and allocated program operat
ing budgets totaling $1M. Oversaw 10 youth development programs, staff of 6 supe
rvisors and 40 indirect reports. Selected, trained, motivated and evaluated supe
rvisory-level managers and employees. Designed and created resource directories
informing community residents of all available services.

Achievements:
1)Exceeded annual goals, resulting in renewals and increased annual contra
ct amounts.

EDUCATION/TRAINING
Master of Human Services
Bachelor of Science
Proficiency Examination
Lincoln University
Lincoln University, Pennsylvania

Coursework / Certification
Business Writing
Business Coach Certification
Presentation and Seminar Certification
Management Training
PROFESSIONAL AFFILIATIONS
Pi Gamma Mu National Science Society
Whos Who Among Professionals and Executives
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Publisher, Outlook