JACK McGRATH 1931 Prairie Square, Unit 301 Schaumburg, IL 60173 (847) 452-3850 Email: jm1e3ca98@westpost.

net OBJECTIVE Print Production Sales.... responsible for organizing projects, helping to determine print schedules, contributing to the development of project specifications, preparing cost estimates (both directional and final) and assuring that appropriate quality standards are determined and met throughout the production process SUMMARY OF QUALIFICATIONS More than 20 years experience in print production with total knowledge and understanding of production structure, workflow, and operating procedures related to the print industry; the ability to organize, prioritize and schedule work assignments; strong problem solving skills; and the ability to multi-task and meet deadlines in a fast paced, team oriented environment ( Proven "take charge" performer who is effective at "multitasking" in a high stress environment ( Strong presence; self managed and motivated; enjoys and thrives in fast paced, fluid work environment ( Ability to follow through with tasks to their completion < Very organized and detail oriented; strong relationship building skills EMPLOYMENT HISTORY McGRATH PRESS, Crystal Lake, 1990-2000 & 2011 IL

A full-service commercial printing company Sales/Customer Service ( Acquired new customers through the direct sales process which included developing leads, qualifying prospects, identifying needs, developing solutions, influencing decision makers, negotiating price and closing the sale ( Sell print and digital ink jobs, as well as apparel screen printing and embroidery (i.e., t-shirts, polo's, jackets, hats, caps, shorts, pants, uniforms, sweatshirts, hoodies, cups and pens) ( Communicated at multiple levels with the customers to earn their trust and confidence; establish personal and company credibility to create a long-term business relationship ( Collaborated with internal departments to develop a complete team relationship with customers' through involvement of customer service, pricing, business units and technical services ( Monitored job throughout production process to ensure quality control ( Followed-up with customers for new business and problem resolution ( Updated and instructed the production department in any additions and/or problems SUBURBAN PRESS, Arlington Heights, IL 2000-2010 A full-service commercial printing company

Customer Service/Sales Representative ( Responsible for opening new accounts across the Chicagoland area; act as liaison, providing support and communication between the client and the Company; managed overall project expectations including work distribution (quotes, art, proof review, attending press checks, timeline management, samples, and final product) ( Monitored job throughout production process to ensure quality control ( Followed-up with customers for new business and problem resolution ( Coordinated production efforts between Press Support and Production Manager and direct interface with customer ( Originated job tickets utilizing sales write-ups along with customer's specifications ( Facilitated job-planning meetings to review job specifications, due dates, potential problems, and devise solutions ( Created all alteration/remake sheets for changes incurred from in-house or customer request ( Retrieved and picked up files from archives for use in current job ( Interfaced with client to retrieve missing information and/or elements required for the job ( Followed-up on all projects, on a daily basis, to meet customer requirements ( Performed final inspection of all projects before leaving shop Significant Accomplishments: > Drove sales tickets to over $200,000 monthly, over $1 million annually

EDUCATION Business Administration Western Illinois University, Macomb, IL (completed 2 years) JACK McGRATH 1931 Prairie Square, Unit 301 Schaumburg, IL 60173 (847) 452-3850 Email: jm1e3ca98@westpost.net

Dear Hiring Executive: With a strong track record of success as a Sales and Customer Service Representative within the Graphic Arts Industry, I am writing to pursue employment opportunities with your organization. Enclosed is my resume which details my qualifications, experience, and accomplishments for your review and consideration.

Key elements of my background include: ( Extensive experience in the direct sales process with a track-record of successfully developing new markets and recruiting key accounts to establish industry presence. Continual promotion to greater territorial responsibilities above others due to successful sales efforts. High energy level, positive attitude, and results-driven. Demonstrated ability to communicate effectively with individuals at all organizational levels and functional areas. Reputation within the industry for integrity, dependability, and exceptional customer service.

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My objective is to obtain a position with a company where my sales talents can be fully utilized to promote sales and establish corporate identity. If you are looking for a resourceful, successful, sales professional, with the patience and tenacity to facilitate long-term decision-making and impact sales increases, I would be interested in meeting with you to discuss your needs, and my potential to contribute as a member of your team. Thank you for your time and consideration. I look forward to your reply at the earliest convenience. Sincerely,

Jack McGrath