To: Faculty, Staff and Students Improvements to the automated password reset utility are complete and we will

be gin processing requests this evening at 7:00 pm. To prevent overload on the app lication, passwords will be reset in the following order based on student classi fication and last name. Please refer to the list below for your time window to access the automated password reset utility. If you miss your window, you will still be able to use the utility after your time has expired. Instead of using the automated online reset process, other options (Walk-up locations on campuses and the UTO Help Desk) will be available to reset passwords throughout the week end on all campuses with extended hours and services. See Walk-up passwords res et stations and help desk numbers and services below. If you have already reset your password you will not need to do it again. Please follow the schedule below to reset your ASURite ID password (if you have not already done so). Currently Registered Students GROUPS Date Time ASU Online Major 1/20/2012 2pm Enrolled in at least one iCourse Last Name starts with A-B 1/20/2012 7pm Last Name starts with C-D 1/20/2012 9pm Last Name starts with E-F 1/20/2012 11pm Last Name starts with G-H 1/21/2012 5am Last Name starts with I-K 1/21/2012 7am Last Name starts with L-N 1/21/2012 9am Last Name starts with N-Q 1/21/2012 11am Last Name starts with R-T 1/21/2012 1pm Last Name starts with U-Z 1/21/2012 3pm Enrolled in at least one Hybrid class Last Name starts with A-F 1/21/2012

5pm Last Name starts with 1/21/2012 7pm Last Name starts with 1/21/2012 9pm Last Name starts with 1/21/2012 11pm Face to Face Students

G-M N-R R-Z (Not taking iCourse or Hybrid Class)

Freshman (Last Name starts with A L) 1/22/2012 5am Freshman (Last Name starts with M-Z) 1/22/2012 7am Sophomore (Last Name starts with A-L) 1/22/2012 9am Sophomore (Last Name starts with M-Z) 1/22/2012 11am Junior (Last Name starts with A-L) 1/22/2012 1pm Junior (Last Name starts with M-Z) 1/22/2012 3pm Senior (Last Name starts with A-L) 1/22/2012 5pm Senior (Last Name starts with M-Z) 1/22/2012 7pm Post-Bac 1/22/2012 9pm Graduate (Last Name starts with A-H) 1/22/2012 11pm Graduate (Last Name Starts with I-O) 1/23/2012 5am Graduate (Last Name Starts with P-Z) 1/23/2012 7am Law 1/23/2012 9am Non-Degree Undergraduate and Graduate 1/23/2012 11am All Currently Registered student that missed scheduled time above 1/23/2012 1pm Note: classification is based on accumulated credit hours obtained

Freshman = 0-24 hours Sophomore = 25-55 hours Junior = 56-86 Senior = 87+ hours Applied Students That Have Authenticated (Spring 12 or later) Date Time Undergraduate 1/23/2012 3pm Undergraduate 1/23/2012 5pm Undergraduate 1/23/2012 7pm Graduate 1/23/2012 9pm Graduate 1/23/2012 11pm Graduate 1/24/2012 5am

(Last Name starts with A-H) (Last Name starts with I-O) (Last Name starts with P-Z) (Last Name starts with A-H) (Last Name starts with I-O) (Last Name starts with P-Z)

Walk-up locations on campuses and the UTO Help Desk will be available to reset p asswords throughout the weekend on all campuses with extended hours and services . Walk-up locations will be at the following locations. Downtown Phoenix Campus Saturday, Jan 21 Information Commons 8am-5pm University Center 267 8am-5pm Sunday, Jan 22 Information Commons 1pm-9pm Polytechnic Campus Saturday, Jan 21 Center 160 8am-8pm Sunday, Jan 22 Center 160 11am-11pm Tempe Campus Saturday, Jan 21 Computing Commons 102 8am-8pm Hassayampa Academic Village (HAV) Learning Resource Center, 1st floor, Noon-6pm MU Information Desk Noon-6pm Sunday, Jan 22 Computing Commons 102 8am-8pm Mesquite Hall F213/215 Noon-6pm MU Information Desk Noon-6pm

West Campus Saturday, Jan 21 Classroom/Lab/Computer Classroom Building 296 8am-5pm Sunday, Jan 22 Classroom/Lab/Computer Classroom Building 296 8am-5pm Help Desk & Phone Support Saturday-Monday 24x7 480-965-2100 Saturday-Monday 24x7 1-855-ASU-5080 Note to faculty and staff: the above schedule is intended specifically to get s tudent passwords reset as quickly as possible. The process to reset your passwo rds is already in progress. If your password has not already been reset, you wil l be contacted by your departmental technical support personnel or the Universit y Technology Office support staff to reset. Please call the help desk if you hav e questions.