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HRM624 Conflict Management Fall 2011 Quiz No.03 Solved By Samia Butt Lecture No. 01 to 24
Question # 1 of 10 ( Start time: 05:13:22 PM ) Total Marks: 1 For which one of the following types of conflict situations, a sociogram can be more helpful to understand the conflict? Select correct option: Simple conflicts Complex conflicts with multiple parameters Routine but easy to handle conflicts None of the above Question # 2 of 10 ( Start time: 05:13:59 PM ) Total Marks: 1 Where each disputant believes that the existing conflict is due to a different cause, it is considered as: Select correct option: Threats to self-concept & world view Differing attributions of causation Differences in conflict orientation Conflicts over deeply held values Question # 3 of 10 ( Start time: 05:14:44 PM ) Total Marks: 1 Business relationships are made up of all of the following components EXCEPT: Select correct option: Balanced, neutral fact-finding & evaluation Restraint of emotional expression Explicit, detailed agreements Informality Question # 4 of 10 ( Start time: 05:15:27 PM ) Total Marks: 1 Which of the following expert integrator(s) is/are familiar with tactics that support the integrating style of negotiation? Select correct option: Kim Pruitt

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Rubin All of the given options Question # 5 of 10 ( Start time: 05:16:33 PM ) Total Marks: 1 The every new information should be included in Sociogram when ever it receives because: Select correct option: It may be most important information It may help to resolve the conflict It may be the cause of conflict All of the given options Question # 6 of 10 ( Start time: 05:16:59 PM ) Total Marks: 1 Which of the following type of trust ____________ can come from provisions in contracts that give people incentive not to harm one another and an agreement specifies penalties for breach. Select correct option: Calculus based Knowledge based Identification based Scientific based Question # 7 of 10 ( Start time: 05:17:31 PM ) Total Marks: 1 ________ justice refers to the fairness of the process. Select correct option: Procedural Distributive Procedural Substantive Ref: Distributive justice is concerned with whether the outcome of a conflict is fair. Procedural justice refers to the fairness of the process used to reach a given outcome. Question # 8 of 10 ( Start time: 05:18:32 PM ) Total Marks: 1 Of the five negotiating styles, the __________style represents a low level of concern for both self and others. Select correct option: Integrating Obliging Compromising

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Avoiding Question # 9 of 10 ( Start time: 05:19:26 PM ) Total Marks: 1 The most efficient negotiation style in terms of meeting everyone's underlying interests and needs is called: Select correct option: Obliging Avoiding Integrating Compromising Question # 10 of 10 ( Start time: 05:20:52 PM ) Total Marks: 1 Of the five negotiating styles, the __________style represents a high level of concern for self and low level of concern for others. Select correct option: Integrating Obliging Dominating Avoiding Ref: Dominating (or competing) style, which represents a high level of concern for self and a low level of concern for other Question # 1 of 10 ( Start time: 05:28:03 PM ) Total Marks: 1 Which of the following is often unconscious to be given good performance in every situation? Select correct option: Reinforcement Determination Confidence Motivation Question # 2 of 10 ( Start time: 05:28:37 PM ) Total Marks: 1 A persons belief about the likely personal rewards and drawbacks of an action he or she is contemplating is known as: Select correct option: Social stimulus Expectancy of reinforcement Heuristics None of the above

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Question # 3 of 10 (Start time: 05:29:37 PM) Total Marks: 1 Who said, The shortest and best way to make your fortune is to let people see clearly that is in their best interests to promote yours. Select correct option: Aristotle Walt Kelly La Bruyere Mark D. Burn Question # 3 of 10 ( Start time: 05:33:55 PM ) Total Marks: 1 Various negative emotions affect negotiation outcomes. The most common negative emotion identified by the researchers is: Select correct option: Fear Anger Anxiety Rage Question # 4 of 10 ( Start time: 05:34:35 PM ) Total Marks: 1 In a conflict onion, revealing the layers of conflict, the demand the disputant makes to others, is known as their: Select correct option: Aspirations Position Principles and values Underlying interests Question # 5 of 10 ( Start time: 05:35:29 PM ) Total Marks: 1 The type of power to influence others which is held by attractive is called: Select correct option: Referent power Coercive power Normative power Reward/exchange power Question # 6 of 10 ( Start time: 05:36:35 PM ) Total Marks: 1 The American legal system tends to emphasize all of the following EXCEPT: Select correct option: Individual rights Individualism Cooperation

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Competition Question # 7 of 10 ( Start time: 05:37:12 PM ) Total Marks: 1 Who said that Wounds inflicted by the sword heal more easily than those inflicted by the tongue? Select correct option: Dr. Kim Rubin Hood William Pruitt Cardinal Richelieu Question # 8 of 10 ( Start time: 05:37:47 PM ) Total Marks: 1 Which of the following statement is true? Select correct option: Anger can be used as a tool in negotiation Meta disputes are generally based on anger Anger plays a positive role in resolving a conflict Aggressive style is most appropriate to be adopted in most situations Question # 9 of 10 ( Start time: 05:38:24 PM ) Total Marks: 1 Which of the following power is the flip side of Coercive power? Select correct option: Reward/exchange power Normative power Coercive power Referent power Question # 10 of 10 ( Start time: 05:38:54 PM ) Total Marks: 1 In a settlement agreement which maximizes resources by allocating them to those who value them most, this form of efficiency is known as: Select correct option: Pareto-efficiency Para-efficiency Inefficiency Resource allocation Ref: Pareto-efficiency: The quality of a settlement agreement or another social arrangement to maximize overall value to the participants by allocating specific resources to those who value them most. Question # 2 of 10 ( Start time: 05:45:39 PM ) Total Marks: 1 Who said, All men have an instinct for conflict, at least all healthy men Select correct option:

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Martin Luther King Jorge Washington Hillarie Belloc Aristotle Question # 3 of 10 ( Start time: 05:47:04 PM ) Total Marks: 1 Becoming familiar with the other disputant and his or her cultural practices, using active listening, hiring a mediator or a translator is a useful approach to resolve: Select correct option: Preferences and nuisances conflicts Structural and interpersonal power issues Communication difficulties Displaced conflict Question # 4 of 10 ( Start time: 05:48:33 PM ) Total Marks: 1 Which of the following provides a rigorous and clear framework for understanding and appreciating the multiple facets of any conflict? Select correct option: Commercial conflict Conflict resolution Conflict diagnosis Systematic conflict Question # 5 of 10 ( Start time: 05:49:18 PM ) Total Marks: 1 One standing in the shoes of a disputant during an interpersonal conflict, acting for the disputant is called: Select correct option: Agent Principal Advocate Stakeholder Question # 6 of 10 ( Start time: 05:49:48 PM ) Total Marks: 1 In a dispute over basketball salaries both owners and players believe that it is inappropriate to cooperate with the opposition, is best example of: Select correct option: Linkages Sub-culture Multi-culture

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Lack of ripeness Question # 7 of 10 ( Start time: 05:51:19 PM ) Total Marks: 1 Many conflictive situations have more than one ________. Select correct option: Agency conflict Personal conflict Interpersonal conflict Intrapersonal conflict Question # 8 of 10 ( Start time: 05:52:25 PM ) Total Marks: 1 If the intended meaning of a person is different from what that we perceive during the communication then what will be the end result? Select correct option: Better understanding Misunderstanding and possible conflict Better communication None of the above Question # 9 of 10 ( Start time: 05:53:35 PM ) Total Marks: 1 The faulty perceptions that arise during conflicts are usually thought as: Select correct option: Obscure Obvious Uncertain Ambiguous Question # 10 of 10 ( Start time: 05:54:23 PM ) Total Marks: 1 Which one of the following terms is used for the person whom the conflict affects like the family of disputant who is not the disputant, agent, or advocate? Select correct option: Stakeholder Advocate Principal Agent Which of the following is NOT a common form of resolving conflict? Select correct option: Negotiation

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Arbitration Meditation Litigation Common forms of conflict resolution include: 1. Negotiation 2. Meditation 3. Conciliation 4. Arbitration 5. Adjudication The main reason why innovation or change seems to be ineffective is: Select correct option: Practice creates high degree of efficiency Testing new ways will necessarily lack efficiency The failures of innovations are taken as the inferiority over the existing practice, rather than to the lack of efficiency. All of the given options Apparent superiority of status quo: a. Practice creates high degree of efficiency b. Testing new ways will necessarily lack efficiency c. The failures of innovations are taken as the inferiority of innovation over the existing Practice, rather than to the lack of efficiency. Which of the following is often unconscious to be given good performance in every situation? Select correct option: Reinforcement Determination Confidence Motivation Motivation usually appears simpler to an observer than it does to the one taking action. Motivation is often unconscious to the actor. This can create a situation in which hidden motives unduly influence an actor because he or she is unaware of their existence and influence. In conflict diagnosis process when a perceiver in a social interaction sees, hears or otherwise uses his/her senses to receive the event is known as: Select correct option: Stimulus Reception Perception Interpretation

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Remember that receiving the stimulus is only the first part of perception the other essential part is interpretation. Stimulus reception can be prone to error. Which one of the following terms is used for the person whom the conflict affects like the family of disputant who is not the disputant, agent, or advocate? Select correct option: Stakeholder Advocate Principal Agent One whom the conflict affects but who is not a disputant, agent, or advocate; sometimes called a stakeholder The conflict gamer reacts to conflict by: Select correct option: Avoiding it Not preparing for it Postponing negotiation Feeling traumatized by it Conflict gamers love interpersonal conflict and feel the most alive when up to their necks in it. To be a master artisan, creating products at the highest possible level, we need: Select correct option: Blue print Toolbox Proficiency All of the above Often conflict participants paint themselves into a corner by firmly demanding what they want at the outset, in a process known as: Select correct option: Teamwork Negotiating Positional bargaining None of the above Which type of trust is founded on information? Select correct option: Calculus-based trust Productive-based trust Knowledge-based trust Identification-based trust

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Knowledge-Based Trust: This type of trust occurs when an individual has enough information and under-standing about another person to predict that persons behavior. Accurate prediction depends on understanding which develops from repeated interactions, communication, and efforts to build a relationship. Unlike deterrence-based trust and calculus-based trust, this type of trust is founded on information, not control. https://docs.google.com/viewer? a=v&q=cache:QLRGJml8e8cJ:www.adb.org/documents/information/knowledgesolutions/Managing-Virtual-Teams.pdf+Calculusbased+trust+is+founded+on+information&hl=en&gl=pk&pid=bl&srcid=ADGEESg1a4R bv8Owx5Jrf5CJHc1jm5hYjNZ2nU4QVf5z_RnIKjGlTvE38LlROMcVPjAW4mjBuwFB DzOdYqFOkyRAg-dlhEu-CQZOBya5U4vkj_BHx0TJhXdewt4ZWozwerbTfzMtmyD&sig=AHIEtbStl7Ksfaxje9zKe6kcZC19hHKPyA Question # 1 of 10 ( Start time: 05:13:22 PM ) Total Marks: 1 For which one of the following types of conflict situations, a sociogram can be more helpful to understand the conflict? Select correct option: Simple conflicts Complex conflicts with multiple parameters Routine but easy to handle conflicts None of the above A sociogram is a diagram or chart that shows individuals and their relationships to one another. Question # 2 of 10 ( Start time: 05:13:59 PM ) Total Marks: 1 Where each disputant believes that the existing conflict is due to a different cause, it is considered as: Select correct option: Threats to self-concept & world view Differing attributions of causation Differences in conflict orientation Conflicts over deeply held values Each disputant believes that the existing state of affairs is due to a different cause and hence warrants a different remedy. Question # 3 of 10 ( Start time: 05:14:44 PM ) Total Marks: 1 Business relationships are made up of all of the following components EXCEPT: Select correct option: Balanced, neutral fact-finding & evaluation Restraint of emotional expression

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VU Askari Team www.vuaskari.com
Explicit, detailed agreements Informality A business relationship has following components. Explicit and detailed agreements Formal, preferably written communication No sharing of emotion Balanced, neutral assessment methods Question # 4 of 10 ( Start time: 05:15:27 PM ) Total Marks: 1 Which of the following expert integrator(s) is/are familiar with tactics that support the integrating style of negotiation? Select correct option: Kim Pruitt Rubin All of the given options Expert integrators are familiar with five common tactics that support the integrating style of negotiation (Rubin, Pruitt, & Kim 1994 173-79) Question # 5 of 10 ( Start time: 05:16:33 PM ) Total Marks: 1 The every new information should be included in Sociogram when ever it receives because: Select correct option: It may be most important information It may help to resolve the conflict It may be the cause of conflict All of the given options Following are the purposes of a map or sociogram: 1. It clarifies what the conflicts are among the disputants. 2. It helps us analyze disputants interests. 3. It reveals interests of non-disputants that may impede resolution or provide ways to creative strategies to resolve the conflict. 4. It clarifies the points on which more information is needed. Question # 6 of 10 ( Start time: 05:16:59 PM ) Total Marks: 1 Which of the following type of trust ____________ can come from provisions in contracts that give people incentive not to harm one another and an agreement specifies penalties for breach. Select correct option: Calculus based

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Knowledge based Identification based Scientific based Calculus-based trust can come directly from provisions in contracts that give people incentives not to harm one another as when an agreement specifies penalties for breach. Question # 7 of 10 ( Start time: 05:17:31 PM ) Total Marks: 1 ________ justice refers to the fairness of the process. Select correct option: Procedural Distributive Procedural Substantive Distributive justice is concerned with whether the outcome of a conflict is fair. Procedural justice refers to the fairness of the process used to reach a given outcome. Procedural justice is extremely important in lending a sense of legitimacy to a conflict resolution process that imposes an out come, or exerts some other sorts of pressure or influence, on the disputants. Question # 8 of 10 ( Start time: 05:18:32 PM ) Total Marks: 1 Of the five negotiating styles, the __________style represents a low level of concern for both self and others. Select correct option: Integrating Obliging Compromising Avoiding The avoiding style, which represents a low level of concern for both self and other The dominating (or competing) style, which represents a high level of concern for self and a low level of concern for other The obliging (or accommodating) style, which represents a low level of concern for self and a high level of concern for other The integrating (or collaborating or problem-solving) style, which represents a high level of concern for both self and other The compromising style, which represents a moderate level of concern for self and other Question # 9 of 10 ( Start time: 05:19:26 PM ) Total Marks: 1 The most efficient negotiation style in terms of meeting everyone's underlying interests and needs is called:

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Select correct option: Obliging Avoiding Integrating Compromising The most Pareto-efficient style, in terms of meeting everyones under-lying interests and needs, is integrating. https://docs.google.com/viewer? a=v&q=cache:qZQmovmr6M4J:wps.prenhall.com/wps/media/objects/8136/8331971/app endix/col81001_ch12.pdf+The+most+efficient+negotiation+style+in+terms+of+meeting +everyone's+underlying+interests+and+needs+is+called:+Select+correct+option: +Obliging+Avoiding+Integrating+Compromising&hl=en&gl=pk&pid=bl&srcid=ADGE ESgfeqnPFLO5nyY7a5xPlvTuhS2vtYIJZUdeMDhQ3mSFlQMiC9E9vhTFM2mfbxtTSr RPuCF-wZhlykTyZ52xAwtNcKCWy80fDMGNhd15xKUZmiqpY2ttHy_fa0Fn1xQncGL4qzk&sig=AHIEtbTFp1aRMaVUi59zhdc-6F_ybgNhKA Question # 10 of 10 ( Start time: 05:20:52 PM ) Total Marks: 1 Of the five negotiating styles, the __________style represents a high level of concern for self and low level of concern for others. Select correct option: Integrating Obliging Dominating Avoiding The avoiding style, which represents a low level of concern for both self and other The dominating (or competing) style, which represents a high level of concern for self and a low level of concern for other The obliging (or accommodating) style, which represents a low level of concern for self and a high level of concern for other The integrating (or collaborating or problem-solving) style, which represents a high level of concern for both self and other The compromising style, which represents a moderate level of concern for self and other Question # 1 of 10 ( Start time: 05:28:03 PM ) Total Marks: 1 Which of the following is often unconscious to be given good performance in every situation? Select correct option: Reinforcement Determination

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Composed & Solved by

Samia Butt
VU Askari Team www.vuaskari.com
Confidence Motivation Motivation usually appears simpler to an observer than it does to the one taking action. Motivation is often unconscious to the actor. This can create a situation in which hidden motives unduly influence an actor because he or she is unaware of their existence and influence. Question # 2 of 10 ( Start time: 05:28:37 PM ) Total Marks: 1 A persons belief about the likely personal rewards and drawbacks of an action he or she is contemplating is known as: Select correct option: Social stimulus Expectancy of reinforcement Heuristics None of the above Question # 3 of 10 ( Start time: 05:29:37 PM ) Total Marks: 1 Who said, The shortest and best way to make your fortune is to let people see clearly that is in their best interests to promote yours. Select correct option: Aristotle Walt Kelly La Bruyere Mark D. Burn The shortest and best way to make your fortune is to let people see clearly that is in their best interests to promote yours. La Bruyere

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