Professional Documents
Culture Documents
Your business technologists. Powering progress | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
The Context
Conditions of too much uncertainty
Buzzword + hype
own convenience (even us)
Our journey
The Foundations
Decomposing Adoption
Looking Forward
Inside Technology
http://www.flickr.com/photos/esparta/4111703709/
3 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
The Transition of the IT Industry from a Product-based to a IaaS, PaaS or SaaS Virtualization + Data Center Automation Service-based Economy
Rebranding what we currently do Outsourcing
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
5 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Economy Pay-per-use Productivity Built-to-Stock Commodities Infraestructure Scale-Out Components Resource-Pools Architecture Multi-Tenancy Security for Failure Convergence Agility Designed Delivery Simplicity On-Demand
Rapid Provisioning
Automation
of Scale
Elasticity
Self-Service
6 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Ubiquity
Utilities
Commodity Product
Services
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Wollaston (1821)
8 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Towncrier
9 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
SalesForce.com (2002)
Siebel (1994)
Ubiquity
Amazon EC2
Commoditized HW
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
as a Service
Utilities
Commodity
as a Product
Product
Services
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Demand Competition
Ubiquity++
Ubiquity
Funcionality++
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Competitors
Demand for New Stuff Demand Competition
Competitive Disadvantage
We
Improvements on Current Stuff Offer Competition
Certainty
14 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Competitors
We
Certainty
15 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Creative Destruction
Joseph Schumpeter, 1942
Componentization
Herbert Simon, 1973
Certainty
16 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Certainty
17 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Ubiquity
Search Engines
18 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Certainty
Source: http://web.me.com/swardley/Site/BP180211Cycle.jpg
Ubiquity
+ Consumption
+ Units Consummed > Global Expenditure
+ Efficiency
< Cost/Unit
Technological progress that increases the efficiency with which a resource is used tends to increase the rate of consumption of that resource
The Jevons Paradox William Stanley Jevons (1865)
Certainty
19 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Importance
Current IT Limits
Unmet Demand
Projects
20 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Volume Market
... as they become ubiquitous they become commodity inputs. From a strategic standpoint, they become invisible; they no longer matter
IT Doesnt Matter Nicholas Carr (2003)
http://www.nicholasgcarr.com/articles/matter.html
Value Market
Certainty
21 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Commoditization
Economies of Scale
Decision
Transition
Confusion Governance
Management, Leadership, Control
Outsourcing
Suitability
Innovation
Transparency
22 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Competitors
We
Certainty
23 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Car
Shuttle
Bus
Plane
24 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Hosted VPC*
Community Cloud
IaaS/PaaS/ SaaS
25 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Private Cloud
Hosted VPC
Community Cloud
XaaS
26 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Private Cloud
Hosted VPC
Community Cloud
XaaS
27 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Private Cloud
Company D
Hosted VPC
Company D Company C Company B Company A
Community Cloud
Company D Company A Company B Company A Company C
XaaS
Company D Company C Company B
Company A
28 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Company C
Company B
Private Cloud
Company D Company A Company C Company B Company A
Hosted VPC
Company D Company C Company B
Community Cloud
Company D Company A Company B Company A Company C
XaaS
Company D Company C Company B
29 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
The same way IT is an heterogeneous environment today our experience with Cloud Services is and will be increasingly Hybrid! what we dont know is the internal composition for our own context/market
http://www.flickr.com/photos/evelynishere/3327074778/sizes/l/in/photostream/
30 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
2012
Mobility Verticals
2013
2014
2015
2016
2017
2018
2019
2020
Q
M
Public
SaaS
Q
M
Private
L PaaS
IaaS
Public
Q
SaaS/PaaS Verticals
Projects PoCs
M
L Capacity
Verticals, VDI
Private
Q
Virt2IaaS DCiaB, VDI
DCiaB
M
L
Verticals
31 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
2012
2013
2014
2015
2016
2017
2018
2019
2020
Public
Private
IaaS
Public
Third Parties can also start activities in the Cloud because of interactions with you!
Private
32 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
2012
2013
2014
2015
2016
2017
2018
2019
2020
Public
Private
IaaS
Public
Private
33 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
2012
2013
2014
2015
2016
2017
2018
2019
2020
Public
IaaS
Public
Analyze and speak about your own context/market: strategically & tactically
Private
34 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
5 year projection
35 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
10 year projection
Mobility B2C B2B NFC Analytics Business Intelligence Big Data Internet of Things BYOC M2M
5 year projection
36 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
10 year projection
http://lookout.atosconsulting.com/radars/
37 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Smart Objects Wearable Computing Context-Aware Crowdsourcing Zero Tolerance Robotics Ubiquitous Connectivity Digitally Connected Society
http://lookout.atosconsulting.com/radars/
38 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Outsourcing / Services
Cloud Service Delivery can provide the cost efficiencies that we all need
But!: we also need have to get ready for a post-crisis context
http://www.flickr.com/photos/artemuestra/2941650098/sizes/m/in/photostream/
40 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://www.flickr.com/photos/double-m2/4694962578/sizes/l/in/photostream/ http://www.flickr.com/photos/mad_house_photography/4411839186/sizes/l/in/photostream/
41 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Consumers
Service Providers
Technology Providers
System Integrators
42 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
they get the benefits: simplicity, agility, speed & cost effectiveness but maturity will always be our duty: SLAs, Security, Automation, Governance, not a problem, just an opportunity!
http://www.flickr.com/photos/vgb-studios/6605427961/sizes/l/in/photostream/
43 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Service Providers
http://www.flickr.com/photos/vgb-studios/6605420695/sizes/l/in/photostream/
Technology Providers
44 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://www.flickr.com/photos/vgb-studios/6605437513/sizes/l/in/photostream/
Cloud Architecture
RAIN* Design
Scale-out Designed for Failure at the Application Level Stack of Commodity Components
Cloud(Enterprise Architecture)
Containerized Design
Unchanged Application Designs Underlying scale-out Infrastructure
vApp
vApp
vApp
Presentation
Application Persistence
Presentation
Application Persistence
Cloud Service
vNode vNode vNode vNode
EA*
Layered Design
Limited Scale-out Designed for Failure at the Infrastructure Level
* RAIN: Redundant Array of Inexpensive Nodes * EA: Enterprise Architecture * SSO: Single Sign-On * OSS: Operational Support Services * BSS: Business Support Services
45 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Cloud Architecture
Cloud(Enterprise Architecture)
Cheap Technologies
Commodity DC* + HW + OSS*
Costly!
Enterprise DC* + HW + COTS* Layers Increasingly bigger with Time & Scale!
IT Investment Protection
Skills + Engineering Patterns & Practices Virtualization + New/Evolved Processes
Service-based Automation
Infrastructure semantics can be ignored Business-oriented semantics!
Infrastructure-based Automation
Infrastructure semantics matter Infrastructure-oriented semantics Virtualization silos
46 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
* OSS: Open Source Software * COTS: Commercial Of The Shelf * DC: Data Cener
Cloud Architecture
Cloud(Enterprise Architecture)
47 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
EA
Technology Builders
48 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Layered Design
Standard Transports
Infrastructure Semantics
Infrastructure Products/Services
Vertical Industry Information Brokers/Exchangers Data Formats Code Information Schemas Hard-coded Mappings Labor Intensive
49 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Element Management
Orchestration
* BPM: Business Process Management
BPM*
50 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
An Appliance Strategy can simplify EA Every component evolves and changes with time!
EA
* CSA: Client/Server Architecture
51 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://blogs.the451group.com/information_management/2011/04/15/nosql-newsql-and-beyond/
52 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://blogs.the451group.com/information_management/2011/04/15/nosql-newsql-and-beyond/
53 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Microsoft
System Center Hyper-V Azure
Citrix
XenDesktop XenServer Cloud.com
RedHat
RHEV KVM/SPICE OpenShift
OpenStack
Amazon RackSpace
Traditional IT
ESB*/EAI*
SAL*
Ordering
SAL*
Pricing
SAL*
Rating
SAL*
Billing
SAL*
Metering
SAL*
Entitlement
SAL*
Accounting
Payables Receivables Clearing
SAL*
Service Automation
SAL*
Configuration
SAL*
Monitoring
SAL*
Capacity & Performance
SAL*
Licensing
SAL*
Provisioning & LCM
SAL*
Service Level
54 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
* SAL: Service Abstraction/Adaptation Layer * ESB: Enterprise Service Bus * EAI: Enterprise Application Integration
Microsoft
System Center Hyper-V Azure
Citrix
XenDesktop XenServer Cloud.com
RedHat
RHEV KVM/SPICE OpenShift
OpenStack
Amazon RackSpace
Traditional IT
ESB*/EAI*
SAL*
Ordering
SAL*
Pricing
Rating
Billing
Metering
Entitlement
SAL*
Service Automation
SAL*
Configuration
SAL*
Monitoring
SAL*
Capacity & Performance
SAL*
Licensing
SAL*
Provisioning & LCM
SAL*
Service Level
55 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
* SAL: Service Abstraction/Adaptation Layer * ESB: Enterprise Service Bus * EAI: Enterprise Application Integration
Microsoft
System Center Hyper-V Azure
Citrix
XenDesktop XenServer Cloud.com
RedHat
RHEV KVM/SPICE OpenShift
OpenStack
Amazon RackSpace
Traditional IT
Changes with every Customer and Service Provider! SAL SAL SAL SAL SAL SAL SAL SAL
Pricing
Accounting
SAL
Service Automation
SAL
Configuration
SAL
Monitoring
SAL
Capacity & Performance
SAL
Licensing
SAL
Provisioning & LCM
SAL
Service Level
56 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
The risk of new customer-based silos is very real Customer N Difficult to achieve standardization, industrialization and further Innovation
Service Provider
Customer A
Customer B
57 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Countries/Regions (R)
Potential Complexity = C * R * S
Customers (C) Service Providers (S)
http://www.flickr.com/photos/smemon/5983673322/sizes/o/in/photostream/
59 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://www.flickr.com/photos/smemon/5983673322/sizes/o/in/photostream/
60 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://www.flickr.com/photos/smemon/5983673322/sizes/o/in/photostream/
61 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Orchestration Domain
Orchestration Domain
It has impact on contracts, customer expectations and UX*!
http://www.flickr.com/photos/smemon/5983673322/sizes/o/in/photostream/
Choreography Domain
Orchestration Domain
* UX: User eXperience
62 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
IaaS
Consolidated Command & Control + Read-only Billing Infrastructure + Object Semantics Unified Read-only Service Dashboard Unified Read-only Business Dashboard** Service Benchmarking C&C* Run-time Advisor*** Unified Read-only Risk/Audit Dashboard Unified Billing (?) Consolidated Command & Control for certain Application Domains Consolidated Read-only Billing Service Semantics Consolidated C&C* for more App Domains
SaaS/BPaaS
PaaS
Now!
Unified Read-only Service Dashboard Unified Read-only Business Dashboard** C&C* Run-time Advisor*** Service Benchmarking Unified Read-only Risk/Audit Dashboard Unified Billing (?)
* C&C: Command & Control ** Requires Application Instrumentation + Integration *** Requires Run-time Analytics
63 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Lets recap!
http://www.flickr.com/photos/duncanh1/5471899402/sizes/l/in/photostream/
64 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Ubiquity
Utilities
Commodity Product
Services
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
XaaS is now possible because many IT Activities have Utilities entered a Commodity Stage Commodity Product
Services
Ubiquity
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Demand Competition
Ubiquity++
Ubiquity
Funcionality++
Certainty
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Commoditization
Economies of Scale
Decision
Transition
Confusion Governance
Management, Leadership, Control
Outsourcing
Suitability
Innovation
Transparency
68 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Competitors
Demand for New Stuff Demand Competition
Competitive Disadvantage
We
Improvements on Current Stuff Offer Competition
Certainty
69 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Ubiquity
Creative Destruction
Joseph Schumpeter, 1942
Componentization
Herbert Simon, 1973
Certainty
70 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Source: How Cloud Vendors lie to you and How they steal your money Simon Wardley. IPExpo, London. Oct 13, 2009. http://bit.ly/y2SCoi
Mobility B2C B2B NFC Analytics Business Intelligence Big Data Internet of Things BYOC M2M
5 year projection
71 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
10 year projection
Hosted VPC
Community Cloud
IaaS/PaaS/ SaaS
72 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
our experience with Cloud Services is and will be increasingly Hybrid! but we dont know the internal composition for our own context/market
http://www.flickr.com/photos/evelynishere/3327074778/sizes/l/in/photostream/
73 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
2012
2013
2014
2015
2016
2017
2018
2019
2020
Public
IaaS
Public
Analyze and speak about your own context/market: strategically & tactically
Private
74 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Cloud Service Delivery can provide the cost efficiencies that we all need
because we also need have to get ready for a post-crisis context
http://www.flickr.com/photos/artemuestra/2941650098/sizes/m/in/photostream/
75 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://www.flickr.com/photos/double-m2/4694962578/sizes/l/in/photostream/ http://www.flickr.com/photos/mad_house_photography/4411839186/sizes/l/in/photostream/
76 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Consumers
Service Providers
Technology Providers
System Integrators
77 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
they get the benefits: simplicity, agility, speed & cost effectiveness but maturity will always be our duty: SLAs, Security, Automation, Governance, not a problem, just an opportunity!
http://www.flickr.com/photos/vgb-studios/6605427961/sizes/l/in/photostream/
78 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Cloud Architecture
RAIN* Design
Scale-out Designed for Failure at the Application Level Stack of Commodity Components
Cloud(Enterprise Architecture)
Containerized Design
Unchanged Application Designs Underlying scale-out Infrastructure
vApp
vApp
vApp
Presentation
Application Persistence
Presentation
Application Persistence
Cloud Service
vNode vNode vNode vNode
EA*
Layered Design
Limited Scale-out Designed for Failure at the Infrastructure Level
* RAIN: Redundant Array of Inexpensive Nodes * EA: Enterprise Architecture * SSO: Single Sign-On * OSS: Operational Support Services * BSS: Business Support Services
79 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
just do what it takes: look at your Business and adjust your IT Strategy
80 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
* RAIN: Redundant Array of Inexpensive Nodes * EA: Enterprise Architecture * SSO: Single Sign-On * OSS: Operational Support Services * BSS: Business Support Services
Element Management
Orchestration
* BPM: Business Process Management
BPM*
81 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
http://blogs.the451group.com/information_management/2011/04/15/nosql-newsql-and-beyond/
82 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Microsoft
System Center Hyper-V Azure
Citrix
XenDesktop XenServer Cloud.com
RedHat
RHEV KVM/SPICE OpenShift
OpenStack
Amazon RackSpace
Traditional IT
SAL
Ordering
SAL
Billing
SAL
Metering
SAL
Entitlement
SAL
Accounting
Payables Receivables Clearing
Pricing
SAL
Service Automation
SAL
Configuration
SAL
Monitoring
SAL
Capacity & Performance
SAL
Licensing
SAL
Provisioning & LCM
SAL
Service Level
83 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
84 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Customer N
Customer A
Service Provider
Customer B
85 | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture
Thanks
For more information please contact: Carlos Veira Lorenzo carlos.veira@atos.net twitter: @cveira +34 695 671 417 Atos Spain S.A. Albarracn 25 20037, Madrid
http://www.flickr.com/photos/granpapa/299317857/sizes/l/in/photostream/ Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud and Atos WorldGrid are registered trademarks of Atos SA. July 2011 2011 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.
www.atos.net
Your business technologists. Powering progress | 19-01-2012 | Carlos Veira Lorenzo Spain | Managed Services | Innovation & Architecture