Professional Documents
Culture Documents
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
3. Customer-Centric Business
a. The Sales functionality of SAP CRM 7.0. Ensures consistency, effectiveness, and predictability throughout the sales cycle Sales planning and forecasting Territory management Account and contact management Activity management including visit planning Opportunity management Quotation and order management Contract management Sales analytics Second level
b. SAP CRM 7.0 Sales equips sales organizations with the tools necessary to shorten sales cycles, increase revenues, maximize sales team productivity and optimize all sales channels. Powerful capabilities give organizations the mission-critical capabilities needed to stay ahead ofthe competition while ensuring closed-loop collaboration with sales, service, customers and partners.
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
b. Flexible deployment options are available on: i. laptops, ii. handheld devices, iii. tablet PCs, iv. Smart phones.
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
10
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
11
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
12
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
13
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
14
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
15
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
16
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
17
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
18
b. As costs rise and margins diminish, companies increasingly turn to their alternative channels as lower-cost approaches to selling to their customers. To succeed, brand owners must ensure that partners have the information and capabilities -- such as accurate pricing, product information, and required support -- they need to sell their products effectively.
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
19
20
21
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
22
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
23
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
24
k. Pipeline performance management i. interactive application to plan quotas and manage pipeline activity. It allows sales professionals to: Analyze their sales pipeline Identify gaps and critical opportunities Identify and monitor opportunity changes in the pipeline Simulate what-if scenarios Immediately trigger the right actions to resolve issues and to meet their targets
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
25
Author: Douglas Bernardini Issue: SAP CRM Overview Contact: www.douglasbernardini.com - douglas.bernardini@gmail.com
26