SolMan 7.1 Melich

Application Lifecycle Management mit dem SAP Solution Manager
Dr. Matthias Melich Application Lifecycle Management SAP AG January 2010
With application Lifecycle management, you can implement high-quality solutions faster, and operate them at lower cost.
Our strategic values are Accelerated Innovation Lower cost of Operation Superior Quality
SAP AG 2009. All rights reserved. / Page 2
Application Lifecycle Management from SAP A Comprehensive and Integrated Solution

Provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application Lifecycle
End-to-end Application Lifecycle Management processes Leverage best practice processes SAP Solution Manager and integrated SAP and 3rd-party management tools Optimize your tool portfolio Support & Consulting services Gain access to expert knowledge Educational services Empower your workforce Organizational Aspects Utilize best-practice methodology, organizational model, and standards
SAPs Commitment to Measurable Support KPIs

Application Lifecycle Management as Important Value Enabler
Business Continuity

Business Process Improvement

Increase number of days without an outage Reduce mean time to resolve Reduce overall incidents
Number of emergency changes Impact of change Number of failed changes
Protection of Investment and Accelerated Innovation

Reduced Total Cost of Operations

On current technology stack Number of redundant custom code/ objects; functionality available on newer releases
CPU Utilization and "overall power growth rate" Storage Utilization and growth rate Run & Maintain work required for deploying support packages and enhancement packages
SAPs goal to provide a rating of application support via key performance indicators is innovative and challenging. The extensive benchmarking phase and mapping of key performance indicators to business value will allow customers to fully understand the benefits of a comprehensive support program.
Peter Wesche, research director, Gartner
Customer Proof Points

Application Lifecycle Management is Real
Business Continuity
By eliminating recurring problems, SAP Solution Manager has let DuPont improve system availability by 18% and reduced average system response time by 58%.
Michael J. Stoko, Director Global Operations, Du Pont
Business Process Improvement

System successfully supported Unilever end-ofyear business target of shipping $732 million without any performance issues.
Irlei Homero, IT Application Services Manager, Unilever Americas
Protection of Investment and Accelerated Innovation

We implemented enhancement package 3 . In comparison to the upgrade from R/3 4.6C to ECC 6.0 we could reduce the costs for installation, configuration, test & go-live of EHP3 by almost 10 times.
Didier Magnien, Director Global SAP Systems, Sappi Limited
Reduced Total Cost of Operations

Realized Benefits due to E2E Solution Operations: Up to $ 5 million (one time) due to performance optimization, up to $10 million p.a. due to data volume management, and IT Operations productivity increased by 100%.
Rinat Gimranov, CIO, Surgutneftegas
Customer Quotes Program at http://service.sap.com/customerquotes
Application Lifecycle Management

An approach in six phases of ITIL application management
Upgrade Management Comprehensive project support
for release transitions
Solution Documentation Central documentation of processes, system landscape,

custom code, partner applications,
Maintenance Management Management of corrective

software packages
Solution Implementation Discover and realize enhanced
business functionality Avoid disruption of business
Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking Technical Operations Central monitoring & alerting infrastr. Unique End-User Experience monitoring Central administration tools Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex
landscapes with diverse technology stacks
Template Management Standardize configuration across

multiple projects
Test Management Change impact analysis End-to-end test management Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business
processes incl. approval process
Design Phase
Rapid prototyping and clear project scope
Application Lifecycle Management assets

Design of future solution landscape available Future business processes are defined and ready for implementation No data loss in the hand-over to build & test phase
Business benefit Lower project risk through optimized technical infrastructure planning Lower project cost though pre-configuration, roadmaps, and standardized procedures
Less work for specifications through rapid prototyping
Enhanced Business Blueprint with SAP Solution Manager 7.1

SAP Solution Manager - SAP Gui
Enhanced Business Blueprint
Blueprinting with SAP Solution Manager

Architecture (As Is)
Access via classic SAPGUI
SAP Solution Manager
BPR/ Templates
Project/ Solution Directory

Architecture (To Be Alternative to SAP GUI)
Access via RCP Client for modeling

Composition Layer
Access to additional content sources
BPR/ Template
Project/ Solution Directory
SOA content, Solution Maps, Composites

Key Message and Working Model
Key Message
Enhanced modeling capabilities based on BPMN notation standards (Business Process Management Notation) Significantly increased usability and graphical modeling Access to various modeling content sources such as BPR, Template, Project content Ability to deal with Composition and SOA content
How to work with the RCP client

Open existing SAP Solution Manager project in RCP client Enhance blueprint structure, e.g. create new process Edit process-related contents

Transactions / Reports General/Project Documentation Business Process Flow Diagrams (SOA Services)
Interactively model structure elements in RCP client based on BPMN notation Save and write back contents to SAP Solution Manager
Note: Usage of enhanced modeling capabilities require future editing in the RCP client
Dokumentation Ihrer Lsung im SAP Solution Manager

23. Februar 2010; 16:15 17:00; Themenblock F Henrik Zimmermann, SAP
Build & Test Phase

Save up to 30% costs while improving quality
Application Life-Cycle Management assets

Configuration is managed centrally and is guided by pre-defined configuration accelerators All scope changes are tracked and signed off All modifications are signed off by SAP Scenario-oriented testing ensures solution integrity Load tests support sizing and workload distribution Testing and key user training is executed in one step
Business benefit

Save up to 30% configuration and test costs Lower project cost and increased business continuity through reduction of unnecessary modifications
SAP Test Management

Options for SAP Customers based on SAP Solution Manager 7.1
SW Change Test Scope Identification Test Planning Test System Setup Test Execution Test Reporting Change Deployment
Test Option 1
Manual tests
Test Workbench
Business Blueprint
Test Workbench BP Change Analyzer SAP TDMS
Automated tests
Test Workbench, Work Center BW Reporting

Partner Reports & Dashboards
Test Automation Framework

eCATT HP QTP Certified Interface Worksoft Micro Focus
IBM Rational
Test Option 2
SAP TAO Business Blueprint SAP Quality Center

Manual and automated tests
Project Status Reporting SAP Quality Center
SAP Quality Center + QTP
BP Change Analyzer
SAP TDMS
Test Option 3
IBM Rational
Requirements Mgmt.
IBM Rational
Manual tests
IBM Rational
Project Status Reporting

IBM Rational
Business Blueprint
Quality Manager
Automated tests
Quality Manager SAP TDMS
Quality Manager
IBM Rational
BP Change Analyzer
Functional Tester
Funktionale Tests von SAPzentrischen Geschftsprozessen

24. Februar 2010; 11:00 11:45; Arbeitsgruppe U Marcus Wefers, SAP
Deploy Phase
Go Live on time and on budget

Build and Test
All stakeholder and project team member collaborate in one standardized quality process All changes are approved in quality gates and deployed in one transport consistently to the production landscape End to end scenario traces validate integration, performance and data consistency Go Live is signed off by SAP
Business benefit

Lower project risk because of synchronized deployment Higher business continuity and lower TCO by improved quality
End to End Change Control

Enables one consistent quality process
Process Best Practice

Set up integrated and consistent quality process Manage projects and quality gates for solutions Impacts and risks of maintenance, enhancements or releases
Organize Change Control
Central Transport Management

Set up system landscapes and dependencies Manage synchronized transports Central logging and monitoring
Organize Transports centrally
Transport Tools
Set up transport system for one application Record, export and import changes Same tool for different applications / technologies
Organize Transports for one application
End to End Change Control

Enables one consistent quality process
Process Best Practice SAP Solution Manager Enterprise Edition

Set up integrated and consistent quality process
7.0 EHP1
Quality Gate Management Manage projects and quality gates for solutions
Change Impacts and risks of maintenance, enhancements or releases Diagnostics Change Request Management Central Transport Management
Manage synchronized transports Change &Transport System Central logging and monitoring Set up system landscapes and dependencies
Organize Change Control
Organize Transports centrally
Transport Tools Enhanced Change and Transport System

Set up transport system for one application Record, export and import changes
SAP NW 7.0 SPS 12
Organize Transports for one application

Managed Systems
Same tool for different applications / technologies
Operate Phase
Safeguarded business continuity and minimized firefighting

Mission-critical processes are monitored continuously Performance and data growth rate care monitored continuously Potential disruptions are detected and resolved before the business is impacted
Business benefit

More than 99% business process availability Increased business continuity by reduced downtime Lower cost of operations as no additional tools are required, e.g. for monitoring of business processes, systems and interfaces
E2E Monitoring & Alerting im SAP Solution Manager

23. Februar 2010; 15:30 -16:15; Themenblock F Janko Budzisch, SAP
Optimize Phase
Continuous, non-disruptive improvement and TCO optimization

Improve usage, performance, and usability of live business-process scenarios Improve applications to fulfill regulatory, tax, or other changed legal requirements Perform technical updates to support latest OS and DB releases
Business benefit Lower TCO though: Reduction of existing database size and growth by up to 25%
Built-in tools for change and quality management Protection of investment by: Innovation without upgrades Technology upgrades and maximum time for return on investment and deployments (7-2)
Clone programs
increases your maintenance costs and impacts your innovation
Clones of SAP objects are always out of date and there remains a risk of data inconsistencies and malfunction Clones increase the maintenance costs Clones reduce the effectiveness to be innovative Clones are an inhibitor for a clear system strategy Clones needs to be adjusted more than twice Clones cost your money and have a high impact on you TCO
SAPs pilot program

to identify clone programs
SAP Similarity Finder & Dynamic Usage Detector for clone programs Find clones in your own system landscape, across systems Determine the similarity degree of your clones against SAP originals and also inherited clone versions Fast overview in an easy to use UI to manage clones Splitscreen editor to merge clone differences Enhanced attributes to support the clone retirement process Statistical information about Lines of Code, versions and related business context areas Comprehensive overview of integrated customer & enhancement techniques (User Exit, Custom Functions, Badi Implementation, Class inheritage,)
If you are interested to be part of pilot program - do not hesitate to contact the team of SAP Custom Code Management under bjoern.panter@sap.com or juergen.mahler@sap.com.
Requirements Phase
Innovation demand of business departments is fulfilled

SAP provides full visibility on innovation offerings provided by the SAP ecosystem Innovation without upgrade is provided with yearly Enhancement Packages Delta-configuration guidelines are provided for the next best business practice
Business benefit

Lower project cost by ensuring 100% visibility of business requirements and SAP options Higher business satisfaction by aligned business and IT processes
With SAP Solution Manager next Release, you have one Unified Platform for Application Lifecycle Management and IT Service Management
Our SAP Solution Manager next release SAPs End-to-End Approach Providing an integrated IT Management Solution
SAP Solution Manager 7.1

One Unified Platform Unified platform SAP Solution Manager 7.1 is based on SAP CRM7.0 EhP1, and can cover all aspects of IT service management, as well as, Application Lifecycle Management.
SAP delivers a unified platform

SAP CRM 7.0 Unified Platform SAP Solution Manager 7.0
SolMan 7.1 CRM EhP1
State
of the art user interface and ALM processes
ITIL aligned ITSM Single point
of contact for all IT related
problems
Easy
extensibility beyond the customer solution to include a Shared Service Center, or other CRM capabilities the business suite Enhancement Package strategy
Aligned with
SAPs End-to-End Approach

Providing an integrated IT Management Solution
SAP Collaboration SAP Global Support Backbone & Partner Ecosystem Connectivity
IT Service Management
To Customers SAP System Landscape
ERP, SCM,
SAP IT Service Management

ITIL-compliant & externally verified IT service and support processes
Incident & Service Request Management Problem Management Change Management Knowledge Management Installed-Based & Object Management for Configuration Management) Service Level Management
Integrated IT Management
Within Your Companys DNA
Application Life-Cycle Management
Create Incident
IT Service Management Process Incident
Transition to SAP Solution Manager 7.x
SAP
will provide a standard upgrade for SAP Solution Manager & Incident Management will be build on new transaction types. Migration is not supported in standard package but available as a customer project. will be enhanced with knowledge articles, which replace the Solution Database. enhancements must be implemented in the CRM Web UI
Change-
Incident Management
Customer-specific UI
After
the Go-Live only the new transaction types should be
used
Old
transactions which are in process should be completed in the old CRM 5.0 UIs without migration to CRM 7.0 transaction types.
With SAP Enterprise Support you gain all innovations supporting your Application Lifecycle Management within you company.
SAP Solution Manager Maintenance and Release Strategy SAP Standard Support SAP Enterprise Support Pricing Model
SAP Solution Manager Schedule

Maintenance for SAP Solution Manager 7.0 (incl. EhP1) has been extended until December 2013. The 2010 shipment features IT Service Management, and is intended for selected customers. The 2011 delivery features overall improvements for all customers.
Transition
All customers
Selected customers
SAP Solution Manager 7.0 (including EhP 1)
SAP RampUp
Maintenance
Customerspecific Maintenance
Dec
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
Customers have a transition time of about 2 years to move to the next generation SAP Solution Manager
License Options for SAP ES customers

Detailed View
Demand, Project and Portfolio Mgmt
Service, Application and Project Portfolio Mgmt
SAP IT Service Management
SAP IT Service Desk Operation Entitles the Customer to use Solution Manager for incidents, problems and changes beyond Customer Solution. Entitles the customer to use SAP CRM 7.0 for Service incidents, Service requests, Request for changes, Problems and Knowledge Articles.
Project Management
SAP CRM extensions

Services Catalog (Service Design & Delivery)
SAP CRM Service SAP Interaction Center SAP Business Communications Management software
SAP Application Lifecycle Management

Enterprise Support SAP Enterprise Support entitles the customer to use SAP Solution Manager for Incidents, Problem and Change Management for Customer Solution.
SAP Solution Manager extensions
Solution Extensions
SAP Quality Platform SAP Central Process Scheduling by Redwood SAP Archiving by Open Text SAP Extended Diagnostics by CA Wily
Infrastructure Management
Hardware, Network, OS, DB Infrastructure Assets and Inventory
License Options for SAP Support customers Baseline Extension Path

SAP IT Extensions For customers who need enhanced capabilities several extensions are available:
SAP IT Service Desk Operation
SAP IT Service Desk with SAP Solution Manager within SAP Enterprise Support Entitles customers to use SAP Solution Manager for Incidents, Problem and Change Management for Customer Solution*.
Entitles the Customer to use SAP Solution Manager for incidents, problems and changes beyond SAP components or Customer Solution. Entitles the customer to use SAP CRM 7.0 for Service incidents, Service requests, Request for changes, Problems and Knowledge Articles.
SAP IT Service Desk in SAP Solution Manager with SAP Standard Support Entitles customers to use SAP Solution Manager for Incidents, Problem and Change Management for SAP components only.
extensions Interaction Center Integration of Communication channels Business Communication Management (BCM) Contract Management Service Order & Confirmation Management Service Plans Complaint Management Warranty Management .
*Customer Solution consists of SAP Software and all IT assets and software components that are required to complete the customers business processes as documented in the solution documentation in SAP Solution Manager, enterprise edition.

The Enabler for SAP Support Offerings
SAP Solution Manager continues to be the support platform tailored to your support requirements
SAP Solution Manager 7.1-2
SAP Solution Manager 7.0 EhP1
*)
SAP Enterprise Support with E2E Application Lifecycle Management
SAP Solution Manager 7.0 SAP Enterprise Support
SAP Enterprise Support with E2E Application Life-cycle Management
SAP Standard Support
*) Extension of usage rights to customer solution

Key Messages
SAP Standard Support provides e.g. new software functionality according to evolving Industry Best Practices, provides enabling of new Technologies, Technology Updates and Legal Changes as well as reactive Support capabilities and pro-active remote Services (SAP Going Live Check, SAP Early Watch Alert,.). SAP Solution Manger provides capabilities to enable the value realization of SAP Standard Support
Usage Scenarios

Maintenance Management (e.g. Maintenance Optimizer) Root Cause Analysis Tools Service Desk Implementation support (e.g. ASAP) Netweaver-based System Monitoring (e.g. CCMS) SAP Early Watch Alert
Planned capabilities:

Integrated SAP Enhancement Pack implementation (from Installation to Configuration) Service Desk based on CRM 7.0 General improvements based on DSAG feedback (e.g. SAP solution reporting)

SAP Application Lifecycle Management
Key Message
SAP Solution Manager provides integrated SAP Application Management end-to-end available via SAP Enterprise Support to enable Total Cost of Operations reduction and Business Process Improvement Roadmap of SAP Application Lifecycle Management SAP Solution Manager ALM functionality can be used for SAP Software and all IT assets and software via SAP Enterprise Support
Incident -, Problem and Change Management for customer SAP Solutions Enhanced measurement platform E2E Monitoring and Alerting End User Experience Monitoring
Optimize Design
Integration of Solution Composer Upgrade Dependency Analyzer

Requirements
State of the art graphical interface for business blueprinting and business process documentation Solution Documentation Assistant for non-ABAP
Business Process Monitoring for non-SAP Business Process Monitoring Templates Business Process Monitoring Benchmarking
Operate Build and Test
Deploy
Improved central Software Logistics Decision criteria for Quality Gates Integration of Quality Gate Management and Change Request Management
Improvements of Business Process Change Analyzer Enhanced test automation
Customer Enablement : via SAP Expert Guided Sessions as part of Enterprise Support
Application Lifecycle Management from SAP
Allows implementation of highquality solutions faster and operation at lower costs Provides processes, tools, services, and an organizational model to manage SAP and nonSAP solutions Follows the six phases of ITIL application management and delivers high value for all phases of the life cycle Delivers one unified platform for IT Service Management & Application Lifecycle Management
Thank you for your attention !
SAP 2007 / DSAG rights reserved. / 2007 /41 AG 2009. All Jahreskongress Page Page 41
Grid
Copyright 2009 SAP AG All Rights Reserved

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Application Lifecycle Management mit dem SAP Solution Manager

Dr. Matthias Melich Application Lifecycle Management SAP AG January 2010

SAP AG 2009. All rights reserved. / Page 2

Application Lifecycle Management from SAP A Comprehensive and Integrated Solution

SAP AG 2009. All rights reserved. / Page 3

SAPs Commitment to Measurable Support KPIs

Business Process Improvement

Number of emergency changes Impact of change Number of failed changes

Protection of Investment and Accelerated Innovation

Reduced Total Cost of Operations

SAP AG 2009. All rights reserved. / Page 4

Customer Proof Points

Business Process Improvement

Protection of Investment and Accelerated Innovation

Reduced Total Cost of Operations

Customer Quotes Program at http://service.sap.com/customerquotes

SAP AG 2009. All rights reserved. / Page 5

Application Lifecycle Management

Solution Documentation Central documentation of processes, system landscape,

Maintenance Management Management of corrective

Solution Implementation Discover and realize enhanced

business functionality Avoid disruption of business

Template Management Standardize configuration across

SAP AG 2009. All rights reserved. / Page 6

Application Lifecycle Management assets

Less work for specifications through rapid prototyping

SAP AG 2009. All rights reserved. / Page 7

Enhanced Business Blueprint with SAP Solution Manager 7.1

Enhanced Business Blueprint

SAP AG 2009. All rights reserved. / Page 8

Blueprinting with SAP Solution Manager

SAP Solution Manager

Project/ Solution Directory

SAP AG 2009. All rights reserved. / Page 9

Enhanced Business Blueprint

SAP Solution Manager

Project/ Solution Directory

SOA content, Solution Maps, Composites

SAP AG 2009. All rights reserved. / Page 10

Enhanced Business Blueprint

How to work with the RCP client

SAP AG 2009. All rights reserved. / Page 11

Dokumentation Ihrer Lsung im SAP Solution Manager

Build & Test Phase

Application Life-Cycle Management assets

SAP AG 2009. All rights reserved. / Page 13

SAP Test Management

SAP Solution Manager

SAP Solution Manager

Test Workbench BP Change Analyzer SAP TDMS

Test Workbench, Work Center BW Reporting

SAP Solution Manager

Test Automation Framework

SAP TAO Business Blueprint SAP Quality Center

SAP Solution Manager

Project Status Reporting SAP Quality Center

SAP Quality Center + QTP

SAP Solution Manager

Project Status Reporting

Quality Manager SAP TDMS

SAP AG 2009. All rights reserved. / Page 14

Funktionale Tests von SAPzentrischen Geschftsprozessen

Application Life-Cycle Management assets