Remote User Guide

Table of Contents
CONNECTING TO GENZYME ................................................................................................ 3 Connection Matrix ........................................................................................................... 3 SecurID Token .................................................................................................................. 3 Types of Connections....................................................................................................... 6 VPN (Virtual Private Network) ......................................................................................... 7 IP Dial ............................................................................................................................... 9 Working Effectively with Remote Access ...................................................................... 14 EMAIL ................................................................................................................................ 14 Microsoft Outlook 2010................................................................................................. 14 WebMail (When you are not on the Genzyme Network) ............................................. 16 Secure Email Delivery .................................................................................................... 20 Anti Spam Tool - End User Quarantine (EUQ) ............................................................... 21 Email Storage ................................................................................................................. 23 PURCHASING IT RELATED EQUIPMENT (laptops, peripherals, etc.) ................................. 31 Computer/Wireless Store .............................................................................................. 31 SECURING MY COMPUTER ................................................................................................ 32 Physical Security ............................................................................................................ 32 Passwords ...................................................................................................................... 33 Mobile Device Encryption - Credant Mobile Guardian ................................................. 37 CARING FOR YOUR LAPTOP............................................................................................... 38 GETTING HELP ................................................................................................................... 39 How do I obtain support for my computer ................................................................... 39 IT TOOLS ............................................................................................................................ 49 SCCM (Systems Center Configuration Manager)........................................................... 49 McAFEE (Anti-Virus, Anti-Spyware, Site Advisor) .......................................................... 50 APPENDIX .......................................................................................................................... 54 How to use Wireless in Windows 7 ............................................................................... 54 Important Phone Numbers and Addresses ................................................................... 60 Genzyme Approved Travel Agencies ............................................................................. 61 Links for Travelers .......................................................................................................... 64
Genzyme Remote User Guide, v2.08.28.11 US Global Service Desk 800.326.7002, ext. 24357
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CONNECTING TO GENZYME
Connection Matrix If you need
Full access to the Genzyme Network
And you have

A high-speed Internet connection and your Genzyme issued laptop
Use
Nortel VPN Client (see page7)
Materials Required
High-speed Internet connection (Broadband, cable modem, DSL, Wireless, Wireless AirCard or Tethered Modem) Genzyme supported laptop Nortel VPN Client Software SecurID Token SecurID Token Access to the Internet
Quick access to email, contacts, or calendar
Any computer with access to the Internet
WebMail (see page 16)
Full access to the Genzyme Network
An analog phone line and your Genzyme issued laptop
IP Dial (see page 9)
Analog phone line Genzyme supported laptop IP Dial software Nortel VPN Client software SecurID Token
SecurID Token
The SecurID Token is a key-fob sized appliance with an LED numeric display on the front. SecurID is a strong two-factor authentication device that allows access through the Nortel VPN Client to Genzymes network while you are at home or traveling. The numbers that appear on the SecurID change every 60 seconds and the Genzyme server keeps track of the current, previous, and next number for each user.
You must use a SecurID Token in order to authenticate/logon to the corporate network remotely.
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SecurID Authentication
When you receive your SecurID token and this notice, please contact your local Service Desk to activate your SecurID token. Your SecurID token is not ready for use until it has been enabled. NEW TOKEN: If this is a new request, you will need to create a pin the first time you logon. The steps are located at the bottom of this document. The Service Desk will also walk you through this process if needed. LOST, DAMAGED, or EXPIRED TOKEN: If this is a replacement token, we have retained your original PIN. You can confirm this with the Service Desk as well. All tokens have an expiration date on the backside of the token. You will receive an email from the Global Service Desk at least 30 days prior to your tokens expiration. **Please return DAMAGED and EXPIRED tokens to the nearest Global Service Desk center: Genzyme Global Service Desk c/o Nichole McSorley Siemens IT Solutions & Services 4705 Duke Drive Mason, OH 45040 Genzyme Global Service Desk c/o Graham Brierley Siemens IT Solutions & Services Siemens House, Penrose Wharf Cork, Ireland
Creating a PIN: Ensure you have an internet connection prior to following the steps below:
1. Double-click on the Nortel VPN Client icon on your Desktop.
a.
The VPN box opens
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2.
Enter just the code from your Token in the Token field. Make sure your username (ie., niesa02) is in the User Name Field.
3.
You will now be prompted to create a PIN. It should be 4 to 8 alphanumeric characters. Enter it in the Response field, and then click OK.
4.
Your Passcode is your PIN plus the Token Code together, no spaces, Click OK.
5.
You will see the following message indicating that you are being connected to the Genzyme VPN.
6.
A box will briefly appear above your system tray to let you know your connection has been established
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Types of Connections
There are multiple ways to connect to Genzyme Wired, Wireless, Wireless Air Card, and Tethered Modem. Each is described in further detail.
Wired/Ethernet:
A wired/ethernet connection uses a network cable that is connected to the network port on your laptop and is physically plugged into another network port on a router or a modem.
Wireless:
A wireless connection uses an internal adapter that is able to connect to a wireless access point (WAP). WAPs could be home networks, hot spots (a venue that offers internet access over a wireless LAN, i.e., Starbucks, Airports, hotels, etc.), corporate networks and educational facilities, to name a few. It is required that you use your SecurID token when connecting wirelessly to ensure a secure and encrypted connection. For assistance in configuring your computer to use the wireless capabilities, please refer to the How to Use Wireless in Windows 7 document located in the APPENDIX at the end of this guide.
Broadband/Data Access Card:

An air card is a device for a laptop that allows you to connect to wide area wireless Internet access. It enables you to have Internet access without having to rely on hot spot availability; or access to a phone line for dial-up service. Genzyme offers air/data card solutions on the Information Technologys Communication Services Mobile Services page located on the Genie Portal.
Tethering:
Tethering is the option to use your Blackberry as a modem for your laptop. You create a connection through the usb cable that comes with your Blackberry. A specific data plan is required for this service. Genzyme currently supports this option through a Verizon service plan only. More information can be found on the Information Technologys Communication Services Mobile Services , located on the Genie Portal.
Dial Up:
Dial Up connections use analog telephone lines. Genzyme provides the IP Dial product for such instances. Please note: VPN authentication is required. Please see page 9 for further IP Dial information.
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VPN (Virtual Private Network)

Our VPN permits a secure, encrypted connection between our corporate network and remote users through our Nortel VPN Client software. The latest version of the software (currently in deployment phase; not everyone will see the same screenshots as below) provides end users with the ability to select a different VPN location if they are traveling out of the country. The default is set to your primary location. When you launch the Nortel VPN Client, the first field, Connection, has a drop down menu. Here you can choose one of 3 Genzyme VPN locations:
Genzyme Americas use when in the United States or Canada Genzyme EMEA use when in Europe Genzyme APAC use when in the Asia Pacifics
Nortel VPN Client

Connect using Nortel VPN Client: 1. Start your computer and log in to it. 2. Establish an Internet connection. You can confirm that you have an Internet connection by visiting a website such as Google.com or CNN.com.
3. Double-click on the Nortel VPN Client icon on your Desktop.
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4. The Nortel VPN Client window appears:
5. In the Username field, enter your User Name, in the PIN field enter your SecurID PIN, and in the Token field, enter your current Token Code from your SecurID card. 6. Click Connect. ** 7. A box will briefly appear above your system tray to let you know your connection has been established.
**NOTE: If, after hitting Connect, you receive the following box, this means that you do not have an established Internet connection. Please connect to the internet to resolve this issue.
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Disconnect from Nortel VPN Client: 1. Right-click the connection icon in your system tray (in the lower right corner of your
screen).
2. A pop-up menu appears. Click Disconnect VPN.
3. A message box will appear. Click Yes to end your session.
IP Dial
Connect using IP Dial:
1. Plug in a phone line to your Genzyme laptop. 2. Start your computer and login. 3. Double-click the Genzyme IP Dial icon on your desktop:
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4. The Genzyme IP Dial dialog box appears: 5. Your User Name should appear automatically in the Login Profile box. In the Password box, type the default password: d1a1up
a. Note: You will be prompted to change this password upon your first use of IP Dial. After you perform the initial password change, you can change this password at any time by clicking the Change button. The password you select must start with a letter. 6. Make sure the boxes in the lower part of the window specify the correct place to call to. See page 13 for more information. 7. Click the Connect button. a. A message bubble will appear in your System Tray indicating that you are now connected to the Genzyme network:
8. Next the Genzyme IP Dial window appears:
9. In addition, every 30 days a new phone list is made available, and you will be given the opportunity to either download it now or postpone the download for up to 30 days. The download only takes a few moments. The download window looks like this:
10. You can still continue to work while the address book is downloaded.
11. A Nortel VPN Client window opens. Enter your User Name, PIN, and SecurID Token Code in the appropriate boxes.
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12. Click Connect. You will see this window as it makes the connection:
13. A message bubble will appear in your System Tray indicating that you are now connected to the Genzyme network:
14. Click OK. You are now logged in with full access to Genzyme network resources. 15. Minimize the IP Dial window by clicking:
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Disconnect from IP Dial: 1. Right-click the connection icon in your system tray (in the lower right corner of your
screen).
2. A pop-up menu appears. Click Disconnect VPN.
1. A message box will appear. Click Yes to end your session. Disconnecting Nortel VPN
Client will automatically disconnect IP Dial.
How to change dial settings in IP Dial:
1. Double-click the IP Dial icon on your desktop:
2. Click the button at the bottom of the IP Dial startup window.
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3. The dialog box appears:
4. Edit any of the following specifications:

a. Where are you currently located? Changing the Country, Area Code, and/or Exchange will update the list of local access numbers. b. Where do you want to connect? The IP Dial service is available world-wide, so you can specify a different Country or Region (State). c. What network access number would you like to use? Select a different local number to connect to. d. Select how you want to dial this access number. Specify any necessary Dial prefix, or add Calling Card information.
5. Click OK when the necessary edits are completed. Other Features of IP Dial:
The menu will show a list of all numbers (including dial prefixes) you have previously connected to. You can edit these connections and reuse them simply by selecting them from this menu:
You can select other local connection numbers by clicking the city menu (second-from-bottom).
A menu of other local numbers is displayed:
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The Traveling User check box toggles the appearance of the lower portion of the connection window. It is the default setting. If you will only dial in from one location (for example, your home), remove the check mark from the box to shorten the window.
The IP Dial default password is d1a1up. You can change this password by clicking the Change... button, and you can save any password by putting a check mark in the box.
Working Effectively with Remote Access

If you are using a business application that requires you to stay connected for long periods of time from a remote location, you should be sure to use a high-speed Internet connection. The speed of a high-speed connection is nearly the same as the speed of being connected from within a Genzyme office, and incurs no cost to Genzyme. Access via an analog phone line, using IP Dial, is much slower than high-speed Internet or direct connection. It also incurs more cost to Genzyme. Therefore, the best way to use IP Dial is to work offline in your application (Outlook and some other business applications allow this feature), and only use IP Dial to connect and synchronize. For more information about using Outlooks offline feature, please contact your local Global Service Desk.
EMAIL
Microsoft Outlook 2010
Microsoft Office 2010 is the current software suite standard. Included in this suite is Microsoft Outlook 2010. Although mainly used as an email program, Microsoft Outlook 2010 includes other features, such as a calendar, contact manager, task manager, journal and notes. The Outlook 2010 interface contains several window panes making mail easier to access and organize. This is the first thing you notice when you open Outlook. See the diagram below.
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Quick Access Toolbar
Title bar
Reading Pane
Close button
File tab Ribbon Navigation Pane To Do Bar
Status Bar Messages People Pane Zoom
To Attach a File to a Message: Click the Attach Item button in the

Include group of the Message tab in the Message window.
To Preview an Attachment: Click the attachment in the message

preview in the Reading Pane.
To Create a Contact Group: Click the New Items button in the New group on the Ribbon and select More Items > Contact Group. Click the Add Members button in the Members group on the Ribbon, select a name in the list, click the Members button, and repeat for each name to be added. Click OK, then click Save & Close in the Actions group of the Contact Group tab. To Create a Signature: In the message window, click the Signature button in the Include group of the Message tab on the Ribbon, select Signatures, and create the new signature. To Change a Messages Options: In the message window, click the Options tab on the Ribbon and click the More Options dialog box Launcher. Here you can specify: if the message is important or sensitive; importance or sensitivity of the message; if you want to add voting buttons to the message; where replies should be sent to; if you want a read receipt; and if you want to encrypt the message or delay its delivery. To Move a Message to a Different Folder: Select the item, click the Move button in the Move group of the Home tab of the Ribbon, and select the destination folder. Or, click and drag the item to a different folder in the Navigation Pane. To Turn On the Out of Office Assistant: Click the File tab, select Info and click the Automatic Replies button. To Save a Message as a Draft: Click the Save button on the Quick Access Toolbar in the message window. The message appears in the Drafts folder. To Create a New Rule: Click the Rules button in the Move group of the Home tab on the Ribbon and select Create Rule. To Manage Rules: Click the Rules button in the Move group of the Home tab on the Ribbon and select Manage Rules and Alerts.
To Open an Attachment: Double-click the attachment in the Reading

Pane. The file opens in its default program. To Flag a Message as a To-Do Item: Right-click the message, select Follow Up from the contextual menu, and select a flag. Or, click the flag icon on the message. Or, select the message, click the Follow Up button on the Standard toolbar and select a flag. To Categorize a Message by Color: Click the Quick Click icon on the message. Or, right-click the message, select Categorize from the contextual menu, and select a color category. Or, select the message, click the Categorize button in the Tags group of the Home tab on the Ribbon, and select a flag. To Recall a Message: Open the Sent Items folder. Double-click the message, click the Actions button in the Move group of the Message tab on the Ribbon, and select Recall This Message. Choose to delete the message or replace the message with a new one in the dialog box and click OK. You can only recall a message if you are using MS Exchange Server and the recipient has not opened it. To Resend a Message: Open the Sent Items folder. Double-click the message, click the Actions button in the Move group of the Message tab on the Ribbon, and select Resend This Message. Edit the message and recipients as necessary and click Send.
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WebMail (When you are not on the Genzyme Network)

Connecting to WebMail:
1. Connect to the Internet on any computer.
2. Launch a web browser and go to this address: http://webmail.genzyme.com
Click Log In Now 3. In the User Name field, enter your User Name (for example, usejo01) In the Password field, enter your PIN and SecurID token number (do not include spaces or backslashes). Click Continue.
You may receive a security warning box, click Yes:
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An Outlook Web Access window appears: 4. In the Domain\Username field enter your User Name (for example, usejo01).
In the Password field, enter your network password (this is the same password you use to log onto your Genzyme computer) click Log On.
Disconnecting from WebMail:

***Important! Log off after you finish using WebMail. If you close only the Web browser, there is no guarantee that your session is closed; others could open the web browser and still see your email. 1. Click on the Log Off icon 2. Close your browser window. in the Outlook Bar on the right side of the screen.
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About WebMail
What you can do in WebMail Access your Genzyme email and calendar via a web browser from any Internet connection (either within Genzyme, or from a non-Genzyme connection) Send and receive messages and attachments Send messages with formatted text (for example, cut and paste from Word or Excel) Flag Messages Select names from the Global Address Book Access the Drafts folder View and create appointments and meetings View another users availability when creating appointments Accept and send meeting requests Create, view, and access contacts and distribution lists Access Public Folders containing calendar or contact items Sort messages Use the Out-of-Office Assistant Recover a deleted item within 30 days of deletion Limitations of WebMail: You Cannot Use advanced Outlook features (voting buttons, categories, fax) Access personal folders (*.pst) Use Outlook menus (you must use the icon toolbar) Access another users tasks, email or contacts Book conference rooms Things to be aware of when working in WebMail Click Refresh to display new mail and appointments Only one screen of messages can be viewed at a time; use the Page Box to navigate Inactivity for 30 minutes causes a timeout Using Webmail: How to Check for New Mail To check for new messages that have arrived since you opened your Inbox, click the Check for New Mail icon in the toolbar.
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Read Messages Double click on a message in the Main Window. Or, highlight a message in the Main Window and view its contents in the Reading Window.
**NOTE: If your message doesnt open, its possible you have a pop up blocker enabled. Disable the pop up blocker and your message should be visible.
Address a Message
Creating a New Message Click on the New Mail Icon:
The new message window opens. When addressing the message, you can type the recipients name or partial name and click on the Check Names icon.
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Scroll through your Inbox The Page box on the toolbar shows the number of items (e.g., messages) being displayed in the current page. To display a specific item, highlight the number in the number box, type a desired item number, and then press Enter. To scroll to the next or previous page, click the arrow to the right or left of the Page box. You can control the number of items to display per page through the Options button.
Delete Messages To delete a message from the Inbox, highlight the message in the Main Window and click the Delete button on the toolbar. Or, open the message and click the Delete button on the toolbar.
Secure Email Delivery

Massachusetts Law requires email communications that contains personal identification data (Social Security Numbers, Credit Card Numbers, Drivers License Numbers, etc.) be sent securely.
Regulation: 201 CMR 17.00: STANDARDS FOR THE PROTECTION OF PERSONAL INFORMATION OF RESIDENTS OF THE COMMONWEALTH. Section 17.04 (3) which requires Encryption of all transmitted records and files containing personal information that will travel across public networks. Regulation went into effect on March 1, 2010
Outbound Genzyme (US Only) emails destined to external (non-Genzyme) recipients will be automatically scanned for information that is subject to compliance obligations, such as Social Security Numbers and Credit Card numbers. If an email is found to contain this information, it will be forwarded to a secure Genzyme website. A new email that contains a link to the site will be sent to the recipient. The recipient will click on the link to access the secure Genzyme site and retrieve the email and any attachments. This ensures secure delivery from Genzyme to the recipient. The recipient may also respond to this email securely by replying through the secure Genzyme site. In addition, outbound emails can be purposely marked for secure delivery if they are known to contain sensitive business information. Simply add the key word secure in angle brackets <i.e.> on the subject line of the email and the message will be diverted to the secure Genzyme website to be retrieved by the recipient. Additional information, including FAQs & Job Aids, can be found by clicking on this link: http://genieportal.genzyme.com/portal/server.pt?open=512&objID=1888&mode=2&in_hi_userid =6942&cached=true
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Anti Spam Tool - End User Quarantine (EUQ)

End User Quarantine is an anti-SPAM solution that allows Genzyme to quarantine email messages identified as SPAM and notify you for review. If a message is NOT SPAM, you can release it from quarantine; otherwise it will automatically be deleted after 10 calendar days. Why do I receive multiple Genzyme SPAM Release Notification emails? Due to the current design of the SPAM appliance (Ironmail) you may receive multiple SPAM notifications if SPAM messages are sent to Distribution Lists. Also, if a user has multiple email alias it is also possible to receive multiple notifications if SPAM messages are sent to more than one email alias. What happens when a message is quarantined? The quarantine will be checked every day to see if you have any new messages; if so, a notification will be emailed to you. Notifications are generated at 12am EST. The message has a hyperlink to view your quarantined messages as often as you like until you receive the next notification. You should always use the newest notification hyperlink you have. A sample notification message is displayed below:
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What does the notification email contain? A hyperlink you can use to access a list of all quarantined messages. Specific information regarding the quarantined message(s) Message ID click this to release the quarantined message Sender email address of the sender Subject Size (Bytes) Date Info Multiple Recipients indicates if this message was sent to more than one recipient at Genzyme How do I release a message from quarantine? 1) Click on the Message ID in the notification email. This will release the email only to you, and, in the case of a Distribution List, the other members of this list. There is a link in the notification email that allows you to view, release or delete all current quarantined messages. See sample below. To release quarantined messages, click in the box so each message will be marked. Click on the Submit button to delete or release. This system does not allow you to "read" the message prior to releasing or deleting.
Can I release a message from quarantine when using Webmail? If you are using Webmail inside the Genzyme domain, you will be able to release the message from quarantine. However, if you are using Webmail from home or a outside-of-the-company location, you will have to forward the quarantined message to one of your colleagues to have it released.
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Email Storage
Genzyme uses a state-of-the-art, email storage solution for the E-mail environment (US Only). This solution includes: Improved performance of the email environment Improved mailbox quota management Improved long-term retention of emails and files by consolidation into a single, scalable integrated content storage system Compliance with Safe Harbor and Sarbanes-Oxley regulations
How does this affect me? Messages over 30 days old will be copied into (and accessible in) the Storage System After 30 days, your email attachments will move to the Storage System and be accessible through a shortcut in your mailbox You may see one or more of these icons in your email lists:
You can also view messages that have been sent to the email Storage solution in Outlook Web Access (OWA)
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Viewing messages processed by the email storage system Email messages that have been processed are represented in Outlook with a special icon known as a Stub (or Tombstone) icon. In OWA, the icon appears when you open the message.
Whether you are connected to Genzymes network or working offline, you can open a processed message in your mailbox by double-clicking it. The message opens in its own window. You can also view the message from the preview pane. When the message includes an attachment, the original attachment is not visible in the preview pane. Instead a proxy attachment appears. In Outlook, the proxy attachment is named ArchiveInfo.htm. In OWA, it is named Attachment Info.htm. NOTE: You cannot open the attachment within the preview pane. You will have to open the message.
Open the message to display the original attachment.
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To save a message, open the message, select File > Save As and then select a location.
To save a message attachment, you can open the message, click the attachments file name, select File > Save As, and then select a location OR you can open the message and select File > Save Attachments.
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Searching for a message that has been sent to the email storage solution You can search from your Outlook mailbox for processed email messages that are stored in the IAP.
1. Click the Archive Search button in the Archive Search toolbar OR 2. Enter search text in the Archive Search toolbar, then click the Quick Search arrow, or a. If you cannot see the Archive Search toolbar, click View > Toolbars > HP Archive Search.
OR
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3. Click the Archive Search folder in the navigation pane. All three search methods display the Archive Search window:
You can search for messages using any of the criteria below.
Enter your criteria based on the fields above, and click Find Now to start the search. A list of the messages that are found is displayed in the lower part of the window.
Open a processed message by selecting it in the list and double-clicking it. NOTE: You cannot search for processed messages in OWA; however, you can open any items that have been archived in your mailbox. The picture below shows the Archive Search folder (1),
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which is irrelevant for OWA. The date (2) on the highlighted message shows it is an older item, and you can see the proxy attachment (3) in the Reading Pane. If you open the message, you will be able to open the processed attachment.
Email Storage Cache (HP EAsE Archive Cache) Email Storage Cache runs in the background when Outlook is open. When your computer is online, it retrieves copies of processed messages from the email storage system (HP IAP) and stores them locally to your computer. When your computer is offline, you can still access processed messages that have been stored locally. Simply select the message in Outlook and it appears just like any other message. Email Storage Cache provides a status by displaying an icon in the system tray.
For more information, please click (or copy/paste) the following link: http://genieportal.genzyme.com/portal/server.pt?open=512&objID=1888&mode=2&in_hi_userid =6942&cached=true
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GENIE PORTAL
The Genie Portal is Genzymes corporate intranet. Genzymes Portal uses web-based software to connect users directly to information on the network, on Genie, and on the Internet. It displays communication about the company including Emergency Messaging and other important communications. You can think of the Portal as a group of doorways thresholds that are open to various active views of multiple applications, products, and services that you use most of the time. These doorways are called portlets. The Genie Portal Home Page: Displays communication about the company Employee or Product Directory search box Internal news and messages You must be connected to the
To open Genie, click on the Internet Explorer icon. Genzyme network to access Genie.
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Navigation: The table below explains each of the headings on the Genie Portal Home Page.
Area
My Pages
Description
Your My Pages display your personal views in the portal. This content area is fully customizable by you; the employee. For example, you can add travel portlets and Genzyme My Links portlet to your favorite web links. You can create up to six My Pages. You can give any My Pages their own descriptive names. The My Communities tab displays a list of all the Communities you are subscribed to. My Communities are private sites within the portal designed for a specific group or project team to facilitate collaboration. Company information related to the Sanofi/Genzyme acquisition. Included here is general information about business units directed at all employees and specific content and functionality directed toward members of that business group. This section includes all content related to the functions and staffing of corporate departments. This section includes all content related to the European and International Genzyme groups. The Site-specific Info tab contains communities dedicated to individual Genzyme locations or regions. This section includes internally and externally produced news and research from CTI. The content in this section includes groups of functionality, forms, pdfs, information and applications that help all Genzyme employees do their jobs, manage their careers and access their benefits. Tools content and functionality is oriented toward large audience groups at Genzyme, including global and country-wide audiences.
My Communities Integration Businesses Departments International Site-specific Info News Tools
Search:
The Employee or Product Directory search boxes allow you to search for information on employees or Genzyme products.
To learn more about features of the Genie Portal, click on the following link or visit the Learning Center (click on Departments, Learning Center) from the Genie Portal Home Page. http://genieportal1.genzyme.com/portal/server.pt?open=512&objID=373&mode=2&in_hi_userid =52497&cached=true&activetab=CTRL_GenzymeNav-OtherTabs188
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PURCHASING IT RELATED EQUIPMENT (laptops, peripherals, etc.)

Computer/Wireless Store
The Computer Store is located on the Genie Portal, within the Information Technology page. Here you can order all computer related equipment (laptops, printers, etc.) There is a special section titled Recommended Remote Employee Accessories which contains items most commonly used by remote employees. This area displays items such as privacy filters for laptop screens, the Linksys wireless router, and Iomega external backup devices to name a few. IT recommends that all remote employees purchase an Iomega external backup device to help ensure local data is preserved in the event of hard disk failure, loss of laptop, etc. E-Procurement is the Genzyme purchasing tool for online ordering of computer systems, printers, accessories, software and mobile devices. Instructions on how to order can be found on the Computer Store or by clicking here: Computer/Wireless Store Mobile Services: Blackberry devices, cellular phones and cellular wireless cards should be ordered directly on the Wireless Store, which can now be found within the Mobile Services section of Communication Services on Genie, or by clicking here: Communication Services Mobile Services
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SECURING YOUR COMPUTER

Physical Security
Guidelines:
Your laptop may contain information that is costly or difficult to recreate if lost - and information is valuable to our competitors. Here are some security measures to follow to reduce the risk of laptop threat: When available, use lockable docking stations or security cables when you anticipate frequent laptop use during business hours. Locked cabinets/desks should be used for overnight storage and other times when your laptop will be idle for long periods. Unsecured laptops should never be left on your desk. Treat your laptop as personal property.
Traveling With Your Laptop:

Never check a laptop as luggage. When going through security X-ray procedures, maintain visual contact with your laptop. Hold on to your laptop until you are the next in line to pass through the metal detectors. Should security want to observe its operation, follow their instructions. Never leave your laptop in a vehicle unattended. Laptops should not be used (nor documents read) in public where they can be shoulder surfed. At your hotel, if a room safe is available and large enough, use it to store your laptop when away from your room. If a hotel safe is not available, use a portable lock or cable, or consider using the hotel's luggage storage or safe facilities to secure your laptop when your room is unattended. At the ticket counter, keep your laptop on the counter at all times. Do not store your laptop in an overhead compartment. Do not keep sensitive proprietary information on the hard drive. Store disks containing sensitive company information in the hotel safe.
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Passwords
Genzyme Network Password Standards:
Your network password expires every 90 days. You cannot use any of the previous 12 passwords. Strong passwords that cannot be easily guessed must be used on all Genzyme systems. To the extent allowed by the system, the following standards must be used: The password must contain at least six characters. At least one character from three of the four following categories must be used in a password: - The password contains upper case letter (e.g. A-Z) - The password contains lower case letters (e.g., a-z) - The password contains numbers (e.g. 0-9) - The password includes special characters (e.g. !@#$%^&*()_+|~-=\`{}[]:";'<>?,./)
Active Directory (aka AD or network) Password Reset Questionnaire

The Global Service Desk uses the answers on this questionnaire to verify who you are in the event your AD (network) password needs to be reset or your account is locked out. You need to fill this out only once. You can access the questionnaire two different ways. You could type the following into the Internet Explorer Address Bar, http://genie.genzyme.com/passwordverification , or click on this link; OR 1. Go to the Global Service Desk Page on Genie:
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2. Click on the question, How do I complete the password questionnaire?, located under the EIT Services FAQs section (right side of page).
3. Click on the link provided in the answer to the question.
4. A log on box will appear. Type in your user name and your password (this is what you use to log onto your computer). Click OK.
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5. The Form will then open and you will see your employee information is pre-populated in the top section. If you have previously filled this out, you will see checkmarks in the two questions you selected, along with the answer you provided. 6. If all the checkboxes are clear, please select 2 questions and type in the appropriate answer. Then click on Submit. You can now close the Internet Explorer window.
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How to Change Your Genzyme Password: WINDOWS 7

1. Make sure you are connected to the VPN and all applications are closed. 2. Press CTRL-ALT-DEL and select Change Password
3. 4. 5. 6.
Type in your old password Type in a new password Confirm your new password Click OK
7. You should receive the following message:
8. Click OK.
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Mobile Device Encryption - Credant Mobile Guardian

Why use Device Encryption?
Over 1 million laptops go missing each year, causing an estimated $4 billion USD worth of lost data. Data files stored on laptops and USB drives are much more valuable than the hardware itself. To comply with updated data protection laws.
What is Credant Mobile Guardian?

Credant Mobile Guardian is an encryption software tool that protects sensitive data. Data files are made unreadable to unauthorized access if a device is lost or stolen.
Will all files on my PC be encrypted?

All business files located in your My Documents folder and on your Desktop are encrypted. As a Best Practice, all business files should be saved to these locations. Microsoft Office and Adobe PDF documents located elsewhere on your computer will also be encrypted. Music, video and picture file types such as MP3s and JPGs are NOT encrypted.
What will change on my computer?

After installation, Credant Mobile Guardian will load a new System Tray Icon. ( ) The software will begin to encrypt all of the files located under your My Documents folder and on your Desktop. Microsoft Office and Adobe PDF documents located elsewhere on your computer will also be encrypted.
What will be the performance impact on my laptop?

You will notice some slowness the first day Credant is installed while it encrypts your files. The duration of this slowness will vary depending on how many files are stored on the laptop. You will be able to continue to work while the encryption takes place. Performance will return to normal after the initial encryption is completed.
Can I encrypt USB Drives and other Removable Storage Devices?

When you attach a device to your laptop Credant will prompt you to protect it. Examples of removable storage devices are Flash Drives, Thumb Drives, and External Iomega Hard Drives. NOTE: DO NOT protect (encrypt) iPods, cameras and smart phones. Credant will prompt you to protect these devices if you attach them to your laptop. You should choose not to protect these devices, if protected it could cause damage to the device.
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Will laptop encryption require me to remember any additional passwords?

No, the product does not require any logins. The laptop encryption leverages the same credentials you already use to login to the laptop and does not require you to log in again.
Are Macintosh laptops covered by this program?

This solution currently does not extend to the Macintosh platform, but there are other options for encrypting those systems. Contact the Global Service Desk for more information.
How do I get help if I have a question with Credant?

Contact the Global Service Desk.
CARING FOR YOUR LAPTOP

Cleaning
Use a non-alkaline dampened cloth to wipe keys on keyboard and your screen. Use canned air to clean keyboard.
Extending Battery Life

Decrease the brightness of your LCD. Dimming can save 25 percent or more battery life. Hibernate instead of sleep. Hibernating your pc will store a copy of the physical memory on your disk and allow it to power down completely. Although starting from hibernate takes longer than waking up from sleep mode; it will save more power. When battery indicator shows a low battery, charge immediately to keep from losing data. Power off the wireless card (Shift + F5 or the physical switch on front of laptop) if possible to help save power. Avoid using the optical drive (DVD/CDRW) wherever possible.
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GETTING HELP
How do I obtain support for my computer
Global Service Desk:
The Global Service Desk assists Genzyme employees to solve computer issues either over the phone or via submitting a case online through e-Clerk Self Service. The preferred method of contact is online, however if the issue is urgent, please call immediately. Should it be determined that your computer needs to be shipped into Genzyme for repair, please take your laptop to your local Fed Ex facility for proper shipping. Note: The Global Service Desk supports Genzyme-issued products only. In the Global Service Desk area of Genie you can: Open a Global Service Desk ticket, Read FAQs of commonly asked computer related questions such as:
Contacting the Global Service Desk:

To contact the Global Service Desk, you can call, or open a ticket from the Genie Portal website.
By Phone:
Dial the US Global Service Desk at 800-326-7002 and enter the extension 24357 or 800-255-8745.
Online:
The E-Clerk site can be accessed a few ways. You can click on this link:
https://servicedesk.siequence.com/ServiceDesk/Genzyme/default.jsp
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Or you can open your Favorites, click on the Favorites Bar Folder and click on the eClerk Service Desk link:
Or you can gain access directly from the Global Service Desk page on Genie. To access the page first navigate to the Genie home page. Then Click on Departments > Enterprise IT (EIT) Services & Projects > Global Service Desk.
Then click on the link in the first box titled Self Service.
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Accessing E-Clerk for the First Time

The first time accessing E-Clerk, you will be prompted to validate your contact record. Simply fill in your email address and click the Look Me Up button to continue.
If your email address is not found, you will receive the message displayed below. If this occurs, you must contact the Global Service Desk to have your contact information validated. Once corrected, you will be able to use the E-Clerk site for your next service request.
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Creating a New Case

To create a new case from E-Clerk you must first select the Create a New Case button from the main page.
Upon selecting the Create a New Case button you will be presented with the screen below.
You should notice that there are three selection boxes for you to choose from when entering your request. Choose the option that best fits the request you are processing. Enterprise Applications This selection contains a listing of the applications which are accessible to all employees of Genzyme. For example, applications such as Ariba, Livelink, Plateau, etc., would be found here. General IT Services This selection contains a listing of general IT services which can be requested. You must first select US from the location listing, and then select the application for which you need assistance. This section would be used to submit a case for new account requests, PC hardware issues, Outlook issues, etc.
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BMRA Applications This selection contains a listing of the applications that are specific to the Biomedical Regulatory Affairs area of the company. For example, applications such as Argus, CDW, Prisma/CTMS, etc., would be found here.
Once you have selected the appropriate category you will be presented with additional fields to be completed. Make the appropriate selections and click on the Next button. In the following example Outlook/Email has been selected under the General IT Services. Within this category the Create a new Shared Mailbox option has been selected.
Next you will be presented with a form to complete before submitting your request. Complete all questions and select the Submit button to process your request.
Note The form on this page is specific to the category that was selected on the original page. It is important to complete all information accurately to ensure that your request is processed correctly.
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Including Attachments with Your Request

In some instances you may wish to supply an attachment to the Global Service Desk. There are two options that can be used to submit an attachment: 1. When submitting your request, note that you have an attachment to include with your request. Upon receipt of your request, the applicable support team will contact you to receive the attachment. 2. Store your attachment within Livelink. When you submit your request, note that you have an attachment and provide the link within Livelink. Once you have submitted your request you will be directed to the confirmation page. This page will summarize the details of your request. It also informs you that you will be receiving an email with your new case number.
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Below is an example of the email that you will receive once you submit your request. You should keep a copy of this email until your request has been completed, as it contains your case number should you need to follow up on the request.
Creating a Case on Behalf of another User

To open a case on behalf of another user click the hyperlink Click here to change to another person. located on the main E-Clerk page.
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Enter the email address of the user and click Look Me Up.
You will now see the new users name at the top left section of the screen.
Once you have successfully changed the name above you can continue to process your request as described in the Creating a New Case Section
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Viewing an Existing Case

You can use E-Clerk to view the status of an existing case that you have placed with the Global Service Desk. This functionality can be used for any request regardless of whether it was placed via the phone or via E-Clerk. To view the status of your request, choose the View an Existing Case option from the E-Clerk main page.
If you have your case number, enter the number into the Clarify Case # field and click the Find button. (Note If you do not know your case number you can search by email address which will return all calls placed within the last 30 days).
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If the case number is not found, you will receive the following message:
If this should occur, try your search again by searching only on your email address to view a listing of all recent calls. You will be able to select the applicable case from the list. If you are still not able to find your case, contact the Global Service Desk for assistance.
Once you have selected your case, you will be directed to the summary screen. In this view you will be able to identify the current status of your request, as well as view any comments that have been posted to date.
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IT TOOLS
SCCM (Systems Center Configuration Manager)
What is SCCM?
SCCM (System Center Configuration Manager) is a Microsoft product that allows IT to manage large numbers of Windows computers. It can perform hardware and software inventory, monitor application usage, and deploy software to the workstations and servers it manages.
How will this affect me?

SCCM will only run in the background on your computer when mandatory updates are being installed or if you specifically request software from the Global Service Desk. When updates are being installed, you will see a balloon in the system tray and a window on the desktop. You may need to reboot your computer after updates are installed.
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Windows Updates/Security Patches What are Windows Updates?

Every month Microsoft releases updates for the Windows operating systems as well as Microsoft software like Office and Internet Explorer. These could be for security or functionality purposes. In addition to these monthly patches, Microsoft will occasionally release an out-of-band patch. These are highly critical security updates that cannot wait until the monthly updates are next released. All of these updates are mandatory as IT strives to keep our environment safe and upto-date.
How many updates are there every month?

This varies from month to month and depends completely on Microsoft. They might not have any updates in one month and then 10 regular updates and an out-of-band update in another month.
Why do Windows updates require me to reboot my computer?

Windows updates will usually require certain files that are always being used by Windows. It cant properly update these files until Windows stops using them, which only happen after shutdown.
McAFEE (Anti-Virus, Anti-Spyware, Site Advisor)

What is McAfee?
McAfee is Genzymes anti-virus, anti-spyware and site advisor solution. It provides real-time scanning of any files that are currently being accessed on your computer as well as real-time scanning of emails on delivery. Your computer is also scanned fully once a week. Look for the red M icon in the system tray.
Will McAfee slow down my computer?

During real-time scanning, the performance impact of McAfee will be negligible and you can still work on your machine. During a full scan of your machine, 20% of your resources will be dedicated to it. This will cause a noticeable slowdown, but you can still work on your machine with the remaining 80% of the resources. This weekly full scan takes place at 11pm in order to avoid interfering with your work as much as possible.
Can I run my own scan whenever I want?

Yes, just go into the VirusScan console, via the Programs menu, and you can run a full, on-demand scan.
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What is McAfee Site Advisor?

Site Advisor is McAfees solution for surfing and searching the Internet safely. McAfee estimates that 5 percent of all websites are risky or dangerous, meaning they could install spyware, adware, viruses, or try to steal your personal information. Site Advisor will block these attempts and allow you to visit websites without worry.
Why McAfee Site Advisor?

We already use McAfee solutions for anti-virus and anti-spyware, so it will be very easy to integrate Site Advisor with the existing products and to manage it globally.
How will this affect me?

Once Site Advisor is installed on your computer, you will see it embedded into Internet Explorer, even when you arent visiting any websites. It will classify websites into four different categories. 1) Gray Websites:
When Site Advisor is gray with a question mark icon, it either means you arent visiting a website or that the website you are visiting hasnt been discovered yet by Site Advisor. 2) Green Websites: When you visit a trusted website, like http://www.google.com, Site Advisor should look like this:
When Site Advisor is green with a checkmark, it means that McAfee knows about the site, has scanned it, and has determined that visiting the site will not harm your computer. You can surf the site without fear or any interference from Site Advisor. If you try searching through Google, Site Advisor will rate the search results and display them:
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Notice that Site Advisor has placed icons next to each result. The results with green checkmarks are safe to visit while other results might be more dangerous. If you hover over one of these icons with your cursor, Site Advisor will give you a little bit of information about the site.
Site Advisor will display ratings for search results on Google, Yahoo, MSN, AOL, and Ask.com. We recommend using one of these search engines when searching the Internet. 3) Yellow Websites: If you try visiting a website that Site Advisor has classified as risky, you will see this:
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Site Advisor forces you to click a continue button so that you cannot mistakenly visit risky sites without your knowledge. It will also appear as yellow with an exclamation point icon. Do not visit one of these sites unless you trust it and know that it will not harm your computer. Similarly, if you visit a site with downloads, you will see this:
Site Advisor forces you to click an allow button in order to download a program. This prevents hidden downloads from happening without your knowledge. 4) Red Sites: When you visit a dangerous site it will look like this:
Site Advisor doesnt even give you the option of visiting websites that it considers to be dangerous. You are only allowed to click cancel. Notice also that the Site Advisor box in Internet Explorer has turned red with an X icon.
What if I really need to visit a website that Site Advisor has blocked?
Call the Global Service Desk.
Will Site Advisor slow down my computer?

The performance impact of Site Advisor is negligible.
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APPENDIX
How to use Wireless in Windows 7
Wireless networking is integrated into Windows 7 and can set be up quickly. Once connected to the internet you must use Genzymes Nortel VPN Client (already installed on your laptop) to establish a secure connection to the Genzyme network. This connection will provide you access to your Outlook email and/or other resources. Wireless home routers will allow an individual to create a wireless network in their home, connected to their Internet Service Provider (ISP). Wireless routers are widely available at local electronics stores. Genzyme does not provide wireless routers to employees; however, it is strongly recommended that if you desire to establish a wireless network at home that you procure a Linksys router (WRT54G2), as they have been extensively tested and work with Genzyme hardware and software standards.
SECTION 1: CONNECTING TO AN EXISTING WIRELESS NETWORK Subsection A: Connecting at Home
Users of T60, T61, X60, X61 and T400 laptops:

1. Ensure the wireless radio is on by moving the slide button on the front edge of the laptop over to the right. This button is on the front of the laptop, lower left side.
Users of the X200 X220

2. Ensure the wireless radio is on by moving the slide button on the front left side of the laptop over to the right.
Users of the T410

3. Ensure the wireless radio is on by moving the slide button on the right side of the laptop over to the right
Users of the T420

4. Ensure the wireless radio is on by moving the slide button on the front right side of the laptop over to the right *NOTE: When not using wireless (if traveling, if hard wired) turn the wireless radio off to conserve battery power.
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3.
Windows 7 automatically scans the area for available wireless access points. If you are in the coverage area Windows 7 attempts to connect. The dark bars with a gold circle indicate a network is detected but not connected. Click the wireless network icon in the notification area of your taskbar.
4.
5.
If you have a wireless network setup at home, your network name should appear in the list. Select your network name, click CONNECT. (Notice the option to connect automatically it is checked by default for secure connections)
7.
The computer will attempt to connect to your wireless network.
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8.
If your home network is running encryption you will be prompted to enter your wireless networks security key or phrase: a. Enter your network key/passphrase; click OK.
9.
The computer will attempt to connect and you may see a Connect to Network window depending on how long it takes. The icon in the system tray will change to look like this once connected. The bars indicate signal strength.
10. You can also click the network icon. To open the full view.
11. Verify you have internet access by opening Internet Explorer and trying to access some web pages. Some connections (such as hotels) might require you to accept charges or ok terms of use before your service is actually activated. If the Genie Portal is your homepage, this will fail since you are not connected to VPN. If you can get out to the internet, you are ready to connect through the VPN.
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Subsection B: C onnecting while Traveling
1.
If you are traveling and/or are in a wireless hot spot, you may see a window similar to this where a wireless network is unsecured. (wireless networks that do not have security enabled will be identified with a yellow shield icon.)
2.
Highlight the network you want to connect to and click CONNECT. You may see a connect to network screen depending how long it takes to establish a connection. (notice the connect automatically box is not checked because this is an unsecure network)
3.
When connected the network tray icon will change to look like bars but with a caution symbol to indicated unsecure connection.
4.
It is imperative that you immediately connect to Genzyme via the Nortel VPN Client, so that your internet connection is secure.
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If there is no Wireless Network Connection icon or you do not see the message Wireless Networks Detected in your system tray, the following section will walk through the steps to set up a wireless connection manually.
SECTION 2: SETTING UP A WIRELESS CONNECTION MANUALLY
1. Click the Start button , type "manage wireless" in the search box, and then, in the list of results, click manage wireless networks
2 Click ADD.
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3. Select manually create a network profile.
4.
In the Network Name field type in the name of your wireless network. Select your Security Type (this was determined when you set up your router/wireless access point). Select your Encryption type (this was determined when you set up your router/wireless access point). Enter your security key
5.
6.
7.
8. Click Next. 9. Click Close then click the x in upper corner to close out the control panel windows
10. Reboot your system, and the wireless network will be automatically detected and connect if it is in range.
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Important Phone Numbers and Addresses

GENZYME CENTER 500 KENDALL SQUARE CAMBRIDGE, MA 02142 Tel: (617) 252-7500 Fax: (617) 252-7600 Toll Free: 1-800-326-7002 SECURITY (24 hours) Toll Free: 1-855-562-4555 Local: 617-562-4555
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Genzyme Approved Travel Agencies

Belgium Antwerp Carlson Wagonlit Travel Uitbriedingsstraat 66, 2600 Berchem Tel: 02 258 84 00 Fax: 03 281 49 12 Team1.antwerp.be@contactcwt.com Canada Burlington Carlson Wagonlit Travel 1455 Lakeshore Rd Suite G06, Burlington Ont L7S 2J1 Tel: 1 800 489 7780 Fax: 905 632 5893 team01.burlington@carlsonwagonlit.com Costa Rica (San Jose) Los Yoses Travel Center, Los Yoses Tel: 506 22800122 Fax: ccastro@carlosnwagonlit.cl Chile Santiago Tel: 56-2-374 75 52 ccastro@carlosnwagonlit.cl Denmark Billund Carlson Wagonlit Travel Billund Airport, Passager Terminalen, 7190 Billund Tel: 7650 2080 Fax: 7650 2000 billund@carlsonwagonlit.dk France Cergy - Pontoise (Genzyme SAS)
Carlson Wagonlit Travel Parc Saint-Christophe/Pole Pascal 10, Avenue de L'entreprise, 95861 Cergy-Pontoise Cedex Tel: 33 1 34 24 47 31 Fax: 33 1 34 24 47 37 psc.btccergy.fr@contactcwt.com
France Lyon (Genzyme Polyclonals SAS)
Carlson Wagonlit Travel Imm le Britannia- alle B- 20 blvd E. Deruelle, 69003 Lyon Telephone: 33 0 4 .78. 14. 16. 34 Fax: 33 0 4 78 14 16 12 annapurna.tsclyon.fr@contactcwt.com
Germany Kronberg Carlson Wagonlit Travel Travel Service Center, Campus Kronberg 7, D-61476 Kronberg Tel: 49 6173 5096 2355 Fax: 49 6173 5096 2399 genzyme.frankfurt.de@contactcwt.com
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Greece Holargos (Athens) Carlson Wagonlit Travel 204, Messoghion Avenue 155 61 Holargos (Athens) Tel: 30210 6509400 Fax: 30210 6511712 genzyme@carlsonwagonlit.gr India Gurgaon BTC Centrum Plaza 1st Floor, Golf Course Rd., Sector 53, Gurgaon 122003, Haryana India Tel: 91 124 4747474 Fax: 91 (0)124 4747001 cwttravelcenter.ggn.in@contactcwt.com Ireland Limerick Executive Travel Group Ltd 37 Roches St., Limerick Tel: 353 0 61 481388 Fax: 353 0 61 414168 limerickteam@exectrav.ie Italy Bologna Carlson Wagonlit Travel Piazza dei Martiri 5, 40121, Bologna Tel: 39 051 5885210 Fax: 39 051 250286 bologna@cwtbook.it Mexico Carlson Wagonlit Travel Balderas #33, 6th floor, col. Centro mexico d.f. Tel: 52 55 52 41 55 65 Fax: 52 55 52 41 56 78 / 70 reservascwt4@carlsonwagonlit.com.mx Netherlands Genzyme Implant Carlson Wagonlit Travel Gooimeer 10, 1411 DD Naarden, The Netherlands Tel: 31 35 699 1490 Fax: 31 35 699 1491 cwtnlimplantgenzyme@carlsonwagonlit.nl
Poland Warsaw BTC Tamka 38, 00-335 Warsaw Tel: 48 22 556 2260 Fax: 48 22 556 2233 mklus@carlsonwagonlit.pl ; mstrzezek@carlsonwagonlit.pl ; akrzysiak@carlsonwagonlit.pl ; lczerniewska@carlsonwagonlit.pl Sweden Bromma Carlson Wagonlit Travel Gustavslundsvgen 145, P.O.Box 14047, SE-167 14 Bromma Tel: 46 8 734 14 00 (extended services, office 0771-112 113) Fax: 46 8 734 14 85 (extended services office, +46 8 618 37 04) alfa@carlsonwagonlit.se (extended services office, jour@carlsonwagonlit.se )
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Switzerland Carlson Wagonlit Travel Neugasse 7, CH 6300 Zug, Switzerland Tel: 0041 41 729 41 80 Fax: 0041 41 729 41 88 btczug@carlsonwagonlit.ch United Kingdom Oxford Carlson Wagonlit Travel 1st Floor, 12 Millers Yard, Cambridge, CB2 1RQ Tel: 01223 446540 Fax: 01223 366 636 genzyme.oxford.uk@contactcwt.com USA Carlson Wagonlit Travel 500 Kendall Street 2nd Floor, Cambridge, MA 02142 Tel: 888-436-9885 / 617-374-7356 Fax: 617-591-5583 To keep costs down, US employees should use the online travel booking system, Cliqbook, for basic roundtrip bookings. Access Cliqbook from the Corporate Travel page on Genie.
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Links for Travelers

The following websites can be accessed from anywhere in the world to assist you in making travel arrangements and successfully completing your trips goals.
www.Weather.com www.Travelocity.com The Weather Channel Making travel reservations, fare watcher
www.Mapquest.com
Driving directions and trip planning services
www.Kropla.com
Helpful information for International travelers including intl dialing codes Free translating dictionaries and access to foreign language services Universal currency converter Access to time zones & info Tips for laptop travelers To access national news from CNN Presentation tips Tips to help improve the productivity of telecommuters A major news, information and entertainment site Provides information on the seats for a particular airline/flight Free and commercial hotspot locator
www.Travlang.com
http://www.xe.com/ucc/full.php www.Timezoneconverter.com www.Roadnews.com www.CNN.com www.Presenteruniversity.com www.Youcanworkfromanywhere.com www.About.com www.Seatguru.com www.Jiwire.com
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Table of Contents

And you have

Quick access to email, contacts, or calendar

Any computer with access to the Internet

WebMail (see page 16)

Full access to the Genzyme Network

An analog phone line and your Genzyme issued laptop

IP Dial (see page 9)

The VPN box opens

Broadband/Data Access Card:

VPN (Virtual Private Network)

Nortel VPN Client

3. Double-click on the Nortel VPN Client icon on your Desktop.

4. The Nortel VPN Client window appears:

2. A pop-up menu appears. Click Disconnect VPN.

3. A message box will appear. Click Yes to end your session.

8. Next the Genzyme IP Dial window appears:

2. A pop-up menu appears. Click Disconnect VPN.

How to change dial settings in IP Dial:

1. Double-click the IP Dial icon on your desktop:

2. Click the button at the bottom of the IP Dial startup window.

3. The dialog box appears:

4. Edit any of the following specifications:

A menu of other local numbers is displayed:

Working Effectively with Remote Access

Quick Access Toolbar

File tab Ribbon Navigation Pane To Do Bar

Status Bar Messages People Pane Zoom

To Attach a File to a Message: Click the Attach Item button in the

To Preview an Attachment: Click the attachment in the message

To Open an Attachment: Double-click the attachment in the Reading

WebMail (When you are not on the Genzyme Network)

2. Launch a web browser and go to this address: http://webmail.genzyme.com

You may receive a security warning box, click Yes:

Disconnecting from WebMail:

Creating a New Message Click on the New Mail Icon:

Secure Email Delivery

Anti Spam Tool - End User Quarantine (EUQ)

Open the message to display the original attachment.

My Communities Integration Businesses Departments International Site-specific Info News Tools

PURCHASING IT RELATED EQUIPMENT (laptops, peripherals, etc.)

SECURING YOUR COMPUTER

Traveling With Your Laptop:

Active Directory (aka AD or network) Password Reset Questionnaire

3. Click on the link provided in the answer to the question.

How to Change Your Genzyme Password: WINDOWS 7

7. You should receive the following message:

Mobile Device Encryption - Credant Mobile Guardian

What is Credant Mobile Guardian?

Will all files on my PC be encrypted?

What will change on my computer?

What will be the performance impact on my laptop?

Can I encrypt USB Drives and other Removable Storage Devices?

Will laptop encryption require me to remember any additional passwords?

Are Macintosh laptops covered by this program?

How do I get help if I have a question with Credant?

CARING FOR YOUR LAPTOP

Extending Battery Life

Contacting the Global Service Desk:

Accessing E-Clerk for the First Time

Creating a New Case

Including Attachments with Your Request

Creating a Case on Behalf of another User

Viewing an Existing Case