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MOBILE NUMBER PORTABILITY

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Abstract
This paper examines the consequences of introducing mobile number portability (MNP). We show that if the sole effect of introducing MNP is the abolishment of switching costs, MNP benefits mobile customers. However, if MNP also causes consumer ignorance, as telephone numbers no longer identify networks, mobile operators increase termination charges, with ambiguous net effect on the surplus of mobile customers. We examine how extensions such as MNP based on call-forwarding, termination fee regulation, and alternative means of carrier identification affect these findings and discuss policy implications.

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Introduction
Mobile number portability (MNP) requires that mobile telephone customers can keep their telephone number including the prefixwhen switching from one provider of mobile telecommunications services to another. In the absence of MNP, customers have to give up their number and must adopt a new one when they switch operators. As a result, customers face switching costs associated with informing people about changing their number, printing new business cards, missing valuable calls from people that do not have the new number, etc. Based on these considerations, many regulatory authorities have imposed mandatory MNPor are about to require its introductionso as to reduce customers switching costs, attempting to make mobile telecommunications more competitive . The worlds first country to introduce MNP
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was Singapore in 1997, followed by the UK, Hong Kong and the Netherlands in 1999. As of 2003, a number of other countries especially in Europe, require MNP (see Table 1). Table 1: Introduction of MNP in Selected Countries Year Countries where MNP is available 1997 Singapore 1999 UK, Hong Kong, Netherlands 2000 Spain, Switzerland 2001 Australia, Sweden, Denmark, Norway 2002 Belgium, Italy, Portugal, Germany 2003 USA, Ireland, France, Finland, Luxembourg 2004 Austria, Greece, Hungary not clear Canada, New Zealand, Japan, South Korea, Taiwan, Mexico Sources: European Commission (2002), INTUG (2003); own research The rationale of introducing MNP is simple:
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MNP is expected to bring about considerable benefits to users of mobile telephony services (see, e.g., Oftel, 1997; NERA/Smith,1998;. classification Ovum, 2000). by Adopting NERA when the it

originally

proposed

considered the case of introducing number portability for fixed line services in the UK in the mid 1990s, Table 2 lists four types of consumer benefits that have been examined as part of the various cost-benefit-analyses conducted for advising regulatory authorities on MNP. Much of the analysis has focused on type 1 and type 2 benefits, since type 3 benefits are usually considered to be relatively small (see, e.g., Oftel, 1997; Ovum, 2000; SchwarzSchilling and Stumpf, 1999). In the academic literature, type 2 benefits have received 2 Table 2: Benefits of MNP Type of Benefit Applies to Benefit
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1A Users who switch even without MNP Avoided costs of number change (e.g. informing users, lost calls) 1B Users who only switch with MNP Benefits of moving to a new operator 2 All users Benefits of stimulating competition 3 Callers Avoided costs of finding changed numbers Source: Oftel (1997, p.4), Ovum (2000, p.7) special attention. The intuitive notion that number portability enhances

competition due to reduced switching costs has formally been analyzed by Aoki and Small (1999), who examine the welfare effects of MNP for different levels of mobile penetration (or market saturation). They find that the overall welfare effect of MNP is ambiguous if the
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investment or set-up costs of implementing MNP are weighed against the benefits of more intense competition between mobile operators. In related papers, Gans, King and Woodbridge (2001) and Haucap (2003) have focused on the question of how to allocate the property rights in telephone numbers and the costs of implementing number portability. An important aspect that has largely been ignored in this debate is the fact that MNP can make it more difficult for consumers to distinguish between different networks when placing a call. In the absence of MNP, consumers can usually distinguish between

different mobile networks through the number prefix.1 When MNP is introduced, however, the number prefix does not automatically indicate the network assignment of a given number. As a result, if calling prices differ between different networks (as they usually do),

consumers may be unaware of the exact charges for


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placing calls to mobileN networks. As Ovum (2000, p.14/15) acknowledges in its cost-benefit-analysis of MNP in Ireland.

GENARAL OVERVIEW
MNP is implemented in different ways across the globe. The international and European standard is for a

customer wishing to port his/her number to contact the new provider (Recipient) who will then arrange necessary process with the old provider (Donor). This is also known as 'Recipient-Led' porting. The United Kingdom did not implement a Recipient-Led system, where a customer wishing to port his/her number is required to contact the Donor to obtain a Porting Authorisation Code (PAC) which he/she then has to give to the Recipient. Once having received the PAC the Recipient continues the port process by contacting the Donor. This form of porting is also known as 'Donor-Led' and has been criticised by some
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industry analysts as being inefficient. It has also been observed that it may act as a customer deterrent as well as allowing the Donor an opportunity of 'winning-back' the customer. This might lead to distortion of

competition, especially in the markets with new entrants that are yet to achieve scalability of operation.

Distributional and Welfare Effects of MNP with Consumer Ignorance Our above analysis indicates that introducing MNP is likely to bring about considerable changes in the market for mobile services. To identify the winners and losers of introducing MNP , we now consider each of the

groups affected: The mobile operators A and B, the customers of the fixed network placing fixed-tomobile calls, and the customers of mobile operators.
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Finally, we discuss the overall effect of introducing MNP on social welfare. (a) Mobile Operators As indicated above, the profits of mobile operators are given by i = s2i /, i = A, B, both with and withoutMNP. This implies that the mobile operators profits are convex in own market shares. Since MNP aligns the mobile operators market shares,

introducing MNP will decrease aggregate profits of mobile operators. More specifically, the extra profits awarded to B are smaller than the profit reduction of the incumbent A. An obvious loser is thus the incumbent mobile operator A. The competitor B, in contrast, benefits from

introducing MNP. In general, we should expect the incumbent A to oppose the introduction of MNP, whereas the competitor B will typically support it.
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(b) Fixed Network Customers It is probably less obvious that the customers of the fixed network are adversely affected by the introduction of MNP. To see this, recall thatdue to the consumer ignorance problemmobile operators raise their fixed-tomobile termination charges above the monopoly level (Tmnp i > ti for i = A, B) when MNP is introduced. Since thefixed network sets non-linear prices, the variable prices for fixed-to-mobile calls equal their marginal costs, which are equivalent to the termination charges.

Introducing MNP thus raises the variable prices paid by fixed network customers, decreasing their indirect utility.15 (c) Mobile Customers One might expect that mobile customers always benefit from MNP. As noted above,customers of network B
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directly gain from the removal of switching costs, as their utilityis no longer reduced by S. In addition, consumers average transport costs decrease.16However, the fixed fee for customers of network B will generally increase. However, it is not difficult to see that mobile customers are unlikely to benefit from the introduction of MNP when mobile networks are close substitutes ( is high) and the market for fixed line telephony is large (k is high). Intuitively, if mobile networks are close substitutes, competition is intense even in the absence of MNP, and thus the benefits of introducing MNP are necessarily relatively small. The costs of introducing MNP to mobile customers, in turn, are particularly large if the market for fixed line telephony is large: Mobile operators are then able to generate sizeable funds from the fixed-to-mobile monopolies to cross-subsidize subscription fees.

Introducing MNP reduces these crosssubsidies as mobile


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operators charges,

no

longer

charge

monopoly fees

termination for mobile

raisingthe

subscription

customers.18 Alternatively, we may characterize CSM by referring to the various types of consumer benefits listed in Table 2. First, recall that benefits of type 1A result from the avoided costs of number changes, i.e. they accrue to consumers who switch even in the absence of MNP. In our model, there are consumers who switch to network Beven in the absence of MNP, so that the total switching costs saved with MNP amountto Second, benefits of type 1Bthose associated with

moving to a new operatoraccrue to consumers who only switch with MNP (but not without MNP). In our model, once MNP is implemented, these customers save the transport costs 18 S2 of subscribing to their less preferred network. Since more consumers subscribe to the network of their choice with MNP, these customers
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save the transport costs of being, without MNP, connected to the less liked network. Third, benefits of type 2 associated with more intense competition result from changes in the fixed fees that mobile consumers have to pay.19 As is easily verified, the sum of the benefits of type 1A, 1B and 2 is equivalent to CSM. (d) The Effect on Social Welfare Let us finally consider the effect of introducing MNP on social welfare, denoted by W WMNP W . Suppose that there is an exogenous investment cost, say I, associated with the implementation of MNP. Now, let I denote the critical level of investment costs below which the introduction of MNP is desirable from a welfare point.

Extensions
We now consider three natural extensions of our model. First, we study the introduction of MNP using a callforwarding solution, which typically involves lower

investment costs but also leads to higher conveyance costs than those considered above (see, e.g., Oftel, 1997). Second, we examine how the results of our
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analysis

change

if

mobile

termination

charges

are

regulated, so that mobile operators cannot exploit consumer ignorance by increasing termination charges. Finally, we examine to what extent alternative carrier identification mechanisms may solve the consumer

ignorance problem.

Call-forwarding Solutions
So far, we have implicitly assumed that MNP is introduced using an Intelligent Network (IN) solution that involves some investments costs I, while keeping the call carriage costs constant. If, however, MNP is implemented by callforwarding rather than an IN solution, the assumption of constant conveyance costs is no longer realistic:

Solutions based on call-forwarding typically lead to an


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increase in conveyance costs, as calls are routed relatively inefficient over the network (see, e.g., Oftel, 1997, Ovum, 2000). At the same time, the fixed costs associated with call-forwarding are typically smaller than those of an IN solution

Mobile Number Portability (MNP): Overview


Expectation that general competition will increase Greater freedom, flexibility, and choice for consumers Assistance to attract customers to move from larger operators

Regulatory Policy Extension of existing number portability practices applied to fixed network Need for intervention
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User right Costs and Consumer Benefits Lower cost or perceived barriers to changing providers for consumers High users with need to keep numbers.

Mobile Number Portability (MNP): Regulatory Perspectives


Selectively aiding particular competitors (new entrants) Enthusiastic pro-MNP operators tend to be small or new entrants In reality, MNP benefits the networks that people wish to port to MNP would not exist without regulatory intervention Issues such as process delays, win-back, etc. indicate need for supervision of implementation Importance of Consumer behaviour

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Impact of MNP depends on consumer response to an option created through intervention Voluntary exercise of the option

Mobile Number Portability (MNP): Mobile versus Fixed


Number Portability more important for stimulating Fixed Network competition Business customers: importance of MNP may vary depending on size of business; Service provider and dealer structures make mobile more complicated than fixed sector OVUM concluded the net benefit of Mobile Number Portability will be lower than for Fixed Network Portability

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Mobile Number Portability (MNP): Competition Perspectives


Incremental churn for specific customer groups Intensive users with large calling circles Small businesses Unclear how broad benefits of competition would accrue to other groups Retention offers could be easily targeted to these groups No evidence of porters being serial churners

TYPES OF NUMBER PORTABILITY


Service provider portability Location portability Service portability
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SERVICE PROVIDER PORTABILITY Historically all directory numbers in a given

numbering plan area-central office code (NPA-NXX) where assigned to a singe telephone switch. By owning their customer numbers incumbent local exchange carrier had significant advantage over competitor. when customers wanted to switch service, they had to give up their number which imposed on them inconvenience cost. The introduction of service provider portability allows individual DNS in one NPA-NXX to be moved to a different switch.to ensure that calls are routable to a portable numbers,FFC approved the concept of location routing number.under the number portability standerd each switch that host portable number is assigned a ten digit LRN that is used to route calls to that switch. All LNPILAHIA COLLEGE OF ARTS DEPARTMENT AND SCIENCE ELECTRONICS

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capable network elements have to maintain a list of NPANXXs that are considered portable. That particular FFC mandate only refers to porting numbers within a given portability domain or rate center.

LOCATION PORTABILITY
Location portability is the ability of users retain existing DNs without impairment of quality, reliability, or convenience when moving from one ohysical location to another. location portability allows a given telephone number to be associated with any network termination device, independent of location. It also allows customers to take their DNs when they move to another geographic location outside of the original rate center. although FCC does not address location portability at this time ,it leaves room for changes in the future.

SERVICE PORTABILITY
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Service portability is the ability of users to retain existing DNs with out impairment of quality,reliability or

convenience when switching from one service to another provided by the same telecommunication carrier. FFC is not addressing service portability at this time and requirement from service portability are still undefined.

International Experiences: EU EU
In the European Union MNP has become an absolute user right through Article 30 of the Universal Service Directive of March 2002. It is interesting to follow the evolution of policy here from a position in which MNP is seen as being conditional on the benefits outweighing the costs to one in which MNP is a right to be made available to all irrespective of cost. (Ovum, Study for Vodafone, 2004)

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Mobile

penetration

nearing

saturation;

customer

movement became an issue Reduce barriers for new 3G licensees to attract customers US Evidence from US 12 months after implementation: 7.8 million customers ported (30 million forecasted) Most customers ported to the largest mobile operator (Verizon* :market position #1) and one of the smallest mobile operator (T-Mobile: market position #4) Limited fixed to mobile porting (13,000 to 165,000 per month)

Technical details
A significant technical aspect of MNP (Mobile Number Portability) is related to the routing of calls or mobile messages (SMS, MMS) to a number once it has been ported. There are various flavours of call routing
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implementation across the globe but the international and European best practice is via the use of a central database (CDB) of ported numbers. Network operator makes copies of CDB and queries it to find out which network to send a call to. This is also known as All Call Query (ACQ) and is highly efficient and scalable. Majority of the established and upcoming MNP systems across the world are based on this ACQ/CDB method of call routing. One of the very few countries to not use ACQ/CDB is the UK where calls to a number once it has been ported are still routed via the Donor network. This is also known as 'Indirect Routing' and is highly inefficient as it is wasteful of transmission and switching capacity. Because of its Donor dependent nature, Indirect Routing also means that if the Donor network develops a fault or goes out of business, the customers who have ported out of that network will lose incoming calls to their numbers. The UK
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telecoms regulator Ofcom completed its extended review of the UK MNP process on 29 November 2007 and mandated that ACQ/CDB be implemented for mobile to mobile ported calls by no later than 1 .

PROCEDURE FOR MOBILE NUMBER PORTABILITY


Procedure for Mobile Number Portability

We all know that Mobile Number Portability will be a reality from 20th January 2011, as Government has at last announced the launch of this facility for the We do entire not India know at from this this stage how date. this

arrangement would span out but it's really boon for the customers who want to shift to other mobile network for want of quality, lesser cost or for more facility such as 3G.

The procedure for switching over from one mobile


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network to another mobile network is as follows: The customer should send a SMS (PORTMobile Number) from the number he wishes to transfer from one mobile network to the other, to number 1900. Then the customer will receive a Unique Porting Code (UPC) provider. Now the paper work comes. The Customer will have to furnish his details in the prescribed application form to the chosen new mobile network along with Unique Porting Code (UPC) that he got through SMS. by SMS from his current service

The new mobile network company should then ensure that the switched over customer gets the connection from the new mobile network within seven
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days.
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TRAI has fixed a ceiling of Rs 19 on porting charges which the new service provider may collect from the subscriber.

Post-paid subscribers, before making the porting request, have to make sure that their last bill has been paid failing which the request for change to new service provider shall be rejected.

In the case of pre-paid subscriber, any balance amount left will not be carried forward when the number is transferred to the new service provider. Once a subscriber ports his number to the new operator, then, he will have to wait for at least 90 days before he can change his operator again.

Steps For Number Portability process


#1. First, obtain an 8 digit unique porting code (UPC) by sending an SMS PORT <mobile number> to 1900

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#2. Approach new operator, give your UPC ,fill up required forms and submit identity proof #3. Await SMS from new operator about initiating porting. Number may remain inactive for 2-3 hours #4. After Three hours you can switch to the new operators SIM #5. Entire Process should not take more than 5-6 days

PROCEDURES OF MNP IN DIFFERENT SIM CARDS


1. Vodafone 1. For Changing from any network to Vodafone Send SMS from your current number : A PORT to acoe1900 acoe Then You will get the acoe UPCaC code from aCoe1901aCoe Validity of This aCoeUPCaC code for only 15 days. 2. Go to your nearest Vodafone ministore give your latest photo and Identity proof(Driving licence or Voter ID copy) with Rs.19 ILAHIA COLLEGE OF ARTS ELECTRONICS DEPARTMENT AND SCIENCE

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1. Vodafone 1.For Changing from any network to Vodafone send SMS from your current number : PORT to 1900 Then You will get the UPC code from 1901 Validity of This UPC code for only 15 days.

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2. Go to your nearest Vodafone ministore give your latest photo and Identity proof ( Driving license or voter ID copy) with rs 19 Note: If you dont know the nearest Vodafone ministore then send from a Vodafone number PORT(space)(your pincode ex:680***) to 111. 3. For activation it needs about 152 working Hours , after the activation (152 working Hours Later) YOUR Number Is DEAD for 2.5 Hours For Changing from your current operator to Vodafone, and after this 2.5 hours your mobile operator will be changed to Vodafone. Done. 2. Airtel 1. SMS PORT<10 digit mobile no> to 1900 & get your UPC code. 2. Visit nearest Airtel outlet or showroom. Fill Airtel Mobile Number Porting (MNP) form providing details like current Mobile Number, current operator name and UPC code. A CRF form also needed to fill along with copy of a valid address and identity proof. Submit a passport size photograph as well. 3. You need to pay Rs. 19 port-in charge to get your MNP Airtel SIM. 4. You will get an SMS stating the day when your number will be transferred. Just insert your new Airtel SIM on the day & get started. Note: There will be a 2-hour no service period which will begin after the porting time as given above. The no service period will be between 12 midnight to 5 am during which your mobile service will not be active on any SIM.

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3. Tata Docomo 1. SMS PORT<10 digit mobile no> to 1900 & get your UPC code.

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2. Get a new Tata DOCOMO SIM and fill an application form available at you nearest Tata DOCOMO retailer. Enter the UPC code in the application form along with copy of a valid address and identity proof. Submit a passport size photograph as well. 3. You will get an SMS stating the day when your number will be transferred. Just insert your new Tata DOCOMO SIM on the day & get started. Note: Your number will be functional throughout this process. The switchover will happen between 10 pm to 5 am to ensure your connectivity is not disrupted. For more information call on 1800-266-0000(toll free). 4. MTS (CDMA) 1. Generate a Unique Porting Code (UPC) from your mobile number. To generate a UPC, SMS PORT (space) mobile number to 1900 2. Visit your nearest MTS Store, submit mandatory documents and fill the Customer Application Form and Port-in form, pay Port-in fee (as applicable), get a new MTS CDMA SIM and request for port-in. 3. New SIM purchased will be activated within 7 working days. Activation date and time will be informed to you through SMS. Simply insert the MTS CDMA SIM into your phone and enjoy our services. 5. Videocon 1. Generate a Unique Porting Code (UPC) from your mobile number. To generate a UPC, SMS PORT (space) mobile number to 1900 2. Visit your nearest Videocon Retail Outlet, submit mandatory documents and fill the Customer Application Form and Port-in form, pay Port-in fee (as applicable), get a new Videocon Mobile Services SIM and request for port-in. 3. New SIM purchased will be activated within 7 working days. Activation date and time will be informed to you through SMS. Simply insert the Videocon Mobile Services SIM into your phone and enjoy our services. For more details call on 9068012345 ( Videocon Helpline). 3. BSNL

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1. Get your UPC by sending SMS PORT to 1900 in following format Port Space 10 Digit Mobile Number. 2. : Go to your nearest BSNL Customer Care center and fill Customer Application Form and Port-in form along with mandatory documents. You will not be charged for anything as BSNL provides this service for free. You will get a SIM from BSNL. Dont use the SIM right now. 3. An SMS will arrive within max 96 hours stating disconnection from current service provider. You should insert BSNL SIM now, within next 2 hours your operator switching will be completed. Thats it. You now switched to BSNL network without changing your old mobile number. To obtain more details call to 1800-180-1503(toll free). Note this service is applicable on switching between CDMA to GSM, GSM to CDMA, CDMA to CDMA and GSM to GSM. 7. MTNL 1. Port-in customer will take UPC by sending SMS PORT followed by 10 Digit Mobile Number to 1900. 2. After sending SMS to 1900, User will receive UPC (Unique Porting Code) as a SMS from 1901 giving 8 digit alpha-numeric Unique Porting Code (UPC) and UPC expiry date in MM/DD/YYYY format 3. Port-in customer need to submit CAF (application form) and MNP form with UPC Along with Address & Identity proof documents, self-attested photo at nearest MTNL CSC. 4. After that you will get a New MTNL SIM, please retain it. You will get a message regarding actual time of port in, in your existing mobile number, after that you can use your new SIM and MTNL s next generation Mobile and Data service. 8. Aircel 1. Buy a new Aircel SIM and fill Customer Enrollment Form (CEF) and Mobile Number Portability (MNP) form.Submit both the forms with other required documents with the

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retailer or at any Aircel store.

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2. SMS Port XXXX (10 digit existing mobile number) to 1900 from your current mobile number and get an 8 digit code through SMS.Please share the code with the retailer or Aircel store executive. 3. You will immediately receive an SMS confirming port order. *Later, you will receive another SMS confirming the date and time of porting. At the scheduled date and time replace your old SIM with your new Aircel SIM and dial 123. Then do an applicable recharge to enjoy Aircel services on your current number. To switch, call 9716397163 (exclusive MNP helpline for non-Aircel users) or visit your nearest Aircel Store. 9. Idea 1. First you will need to generate a Unique Porting Code (UPC) from your mobile number. To generate this code you just need to send SMS as PORT (space)mobile number to 1900. 2. After sending sms, visit your nearest My Idea store, submit mandatory documents and fill the Customer Application Form and Port-in form, pay Port-in fee of Rs. 37 (includes Rs. 19 as Porting charge + Rs.18 as New Sim card charge), get a new Idea SIM and request for port-in. 3. Now, new SIM purchased will be activated within 7 working days. Activation date and time will be informed to you through SMS. As soon as you receive sms, you need to insert the Idea SIM into your phone and enjoy the services of Idea cellular. For further assistance, you can also call 98120 12345 which is the customer care numberof Idea cellular. ILAHIA COLLEGE OF ARTS ELECTRONICS DEPARTMENT AND SCIENCE

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10. Tata Indicom 1. To enjoy the benefits of the TATA Indicom network, simply send an SMS

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SMS: Port SPACE <Mobile Number> through the number to be Ported out to the toll free number 1900. 2. A Unique Porting Code would be generated through which the porting process would be initiated 3. On generation of the UPC*, you will have to fill in the CAF and submit the mandatory documents as prescribed by DOT at the nearest TATA outlet. 11. Uninor You can switch to Uninor in three easy steps: 1. SMS PORT<space><your 10 digit mobile number> to 1900 and get your UPC code. 2. Fill up an Application form at the nearest Uninor retailer. Just make sure it has a.) Your UPC code b.) A Copy of your valid Address and Identity proof c.) Passport size photo 3. Well SMS you as soon as your number gets transferred. And its done! Now you can insert the Uninor SIM into your handset and start talking. The porting process normally takes 7 days. During this no service period your existing mobile number will not be active. 12. Reliance How do You join Reliance with the same number? Port-in to Reliance is simple: * From your existing mobile number please send a Port-Out request to your current operator by typing < Port > <space> < mobile number >

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* Send this SMS to 1900 (charges as per your current operator SMS rate)

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* You will receive as SMS from 1901 with a Unique Port Code (UPC). This is valid for 15 days * You can now approach any of our RCOM stores or retailer and fill up a CAF (Customer Application Form) like any normal customer. Please note you will need to submit the usual required documents ie Proof of Address, Proof of Identity, photograph. * You will get a new Reliance SIM card. * For the next 5 days (as per regulation) you will continue to be on current operator. * On the 6th day you can remove your old SIM and insert the new Reliance SIM. You would have joined the network of choice for over 125 million customers. * For more details, please call 1 800 100 3333 (toll free). 13. Loop BPL 1. To begin with, you need to generate UPC (Unique Porting Code) by sending SMS to 1900. UPC is an alphanumeric code allocated, upon request, by a mobile operator to its subscriber for the purpose of facilitation of porting of his ? her mobile number to another operator. *SMS to be sent : PORT to 1900. Operator SMS charges will be applicable. * Eg. SMS PORT 98XXXXXXXX to 1900 2. After sending SMS to 1900, you will receive UPC (Unique Porting Code) as a SMS from 1901 giving 8 digit alpha-numeric Unique Porting Code (UPC) and UPC expiry date in MM ? DD ? YYYY format. 3. Visit our nearest Loop Mobile Gallery 4. Fill Loop Mobile Mobile Number Porting (MNP) form providing details like * Current Mobile Number

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* Current Operator name * UPC code

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5. Submit Address & Id proof documents, self-attested photo and last bill copy of postpaid connection (if applicable) along-with filled MNP form and Customer Agreement Form. 6. Buy the Loop Mobile MNP SIM card from Loop Mobile outlet ? showroom. SIM charges, talktime value and porting charge are non-refundable in the event of cancellation ? rejection of port-in request. 7. Loop Mobile will send an SMS on your old/existing operators SIM (existing connection) intimating about the porting date and time, i.e. the date and approximate time till when you can continue to use your existing operators SIM card. 8. There will be a 2 hour no service period which will begin after the porting time as given above. The no service period will be between 12 midnight to 5 am during which your mobile service will not be active on any SIM. All efforts will be made to ensure that this no service period causes minimum inconvenience to you. 9. After theno service period, you can replace your existing operators SIM card with the new Loop Mobile SIM card in your handset. Once your Loop Mobile SIM card is activated you would be ready to enjoy Loop Mobiles high quality network, innovative value added services and bestin class customer service using your existing mobile number.

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