Anh 2 A

1. A receptionist welcomes and deals with people arriving at a hotel. 8. Ask the shop assistant where the beauty products are. 29. At weekend, we often . entertain some important visitors. 40. A hairdresser works in a salon 41. A dentist works in a. health centre 42. A maid .works in a hotel room. 43. A(n) . waitress .works in a restaurant. 59. As for dessert ., I recommend the chocolate cake. 62. A porter works at a hotel reception . 64. After you pay you often ask for . receipt . 78. After you pay, you often ask for a receipt. 86. All our desserts are served with. cream or ice-cream. 65. At the start of a meal you often ask for menu . 66. A tip is a small amount of extra money you give for good service . 78. After you pay, you often ask for a receipt. 116. A person or a company that sells a particular type of product is called a . supplier 126. Are you easily persuaded by television . advertising? 4. Anna and three friends at . the age of fifty want two double rooms. 33. Are there any good restaurants near here? 37. - Are you ready to order .now? - Id like vegetable soup for starter. 40. A vegetarian is a person who doesnt eat meat or fish. 56. At meetings, they dont often have any opinions. 57. At the end, they chose Sam to be the new team leader. 75. A business lunch may be quick or slow , according to the customer. 80. Autotech provides components for the car industry. 88. A salesperson is often the first to lose their job if business is bad. 93. After graduating, Miguel decided to improve his business English, 106. After graduating . in. June 2002, he decided to work for Levis. 114. As soon as we finished they complained. 119. A year ago , he changed his job and joined Futura Financial Service. 8. A traditional English breakfast is a very big meal- sausages, bacon, eggs, tomatoes, mushrooms. But nowadays many people just have cereal with milk and sugar, or toast with marmalade, jam or honey. Which sentence is correct? C. Although a traditional English breakfast is very big, the modern one is very light 18. At a business meeting, you cant talk about work for 2 hours. Its a good idea to have some other topics to talk about. What shouldnt you do? C. talk about business for 2 hours or more 16. After paying for the bill you want to ask for the receipt. What do you say to the waiter? A. Can I have the receipt? 7. According to research in the US, more than 90% of restaurant diners tip their waiters or waitress about 10% of the bill. Tips are often a large part of the income of waiting staff. Which sentence is NOT correct? B. Waiting staff receive a tip of about 90% of the bill 113 Arranging delivery is very important if you want to go shopping online

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46. Business lunches are .an enjoyable way to do usiness. 76. Before you buy something, its a good idea to compare prices .

6. Before you evening meal, you can relax in the fitness center and sauna.Which statement is NOT correct? C. If you want to have a rest before your dinner, you should go to the sauna

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26. Check in doesnt go with a platform 96. Companies look for people who are energetic. I mean he must be active and able to work hard. 108. Customers can pay in equal installment payment over the tax year. They dont have to pay all right now. 78. Consultants advise customers on equipment and special promotions. 4. Can I send a fax from here? A. Certainly 5. Can you make our meeting next Friday? A. Im afraid I cant 5 Can I take a taxi from the airport to the office? 18. Can I use your computer for half an hour or so, please? 19. Can you lend me your mobile phone? I want to call x. my office. 2. Can I pay with American Express? A. Sure

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27. Dont miss . the 8.30 Intercity bus. The next one isnt until 10.00. 28. Departure time is 4.25. And what time does it arrive .? 83. Do you have goods in stock now? 44. Do you like. talking business at lunch, or at dinner? 54. Do you have to wear a uniform at university? 104 . During. September we reach our sale target for the year. 95 during October, we reached our sales target for the year.

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93. My job is to visitors who come to the main office everyday. A. look after 119. Many people have . insurance.against sickness and unemployment. 2. My grandmother usually does . gardening each morning. 15. My credit card is accepted in most hotels 17. My office is 25 km far from my house. It often takes me nearly an hour to get. to work by motorbike. 74. My friends always late for class. Shes never on .time. 9. Most good hotels in big cities serve afternoon tea. Between 3 p.m. and 5 p.m. tourists and tired shoppers enjoy traditional sandwiches, cake and tea. Where can you enjoy afternoon tea? B. In nearly every good hotel in big cities 21. Mail order makes shopping easier for the customers that is. It is possible to buy flowers, furniture, books, chocolates and many other products by post. The company sends customers a catalogue, and they can choose products without leaving their home. Things that cant be ordered by mail are: A. cooks

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103. Nissan all the answers are possible . a small trading company in 1960. 122. Nissan launched . the Micra in 1993 and it won the European car of the Year Award. 124. Nielsen launched the new model at . the end of October.

25. Nissan established a small trading company in 1969. It imported cars from Japan and sold them in the UK. The company only had 0.2% of the market in 1970 but it grew fast. By 1974 it was UKs leading car importer. What did Nissan specialize in? B. importing and selling cars

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6. We're very lucky to have a . sports. center in our town. 7. Why don't you . take.a taxi to get to the station. 18. Were pleased to inform . you that we have a double room available at the moment. 21. Well, Ive just arrived at the hotel. Im waiting for checking in . now. 22. Which platform. does the train leave from? 23. When they travel, they often watch a(n) in-flight . movie. 39. Which thing CANT you taste? A. a receipt 44. Which word is NOT a kind of fish? C. onion 45. Which word is NOT a kind of meat? A. apple 46. Which word is NOT a kind of vegetable? B. trout 47. Which word is NOT a kind of desserts? D. steak 48. Which word is NOT a kind of fruit? A. soup 50. Which word is NOT a meal? A. fish 51. Which noun is COUNTABLE? D. reservation 52. Which noun is UNCOUNTABLE? A. equipment 67. Which food is not often eaten for dessert? A. chicken 68. Which course is NOT included in a 3-course meal? C. drink 75. Were going to entertain some foreign visitors on . January 29th. 79. Which food is NOT often eaten for main course? C. banana 88. Were vegetarians. We . never eat meat or fish. 99. We offer an incentive scheme for the position of sales manager. 102. When she is 55 she will be able to give up work and live on her pension 105. We are doing a special promotion of French food in department stores 114. What about delivery? Do you have goods . in stock ? 117. We are doing well this year, we have increased profit by 20 % 120. We accept . payment. by cash, cheque or credit card. 122. We are sorry for late . delivery . 123. We give a 15% discount. on large orders 124. We provide a 5 year .. guarantee. against manufacturing faults. 129. We need to win market share from our . competitors. 133. We always deliver on time because we always have those goods . . in stock. 139. We can provide a home delivery . service. 143. Whats the target.market? - Its for people with small kitchen. 144. Whats your most popular model? - Its the PX2054. 145. What colours is it? - It comes in four colours.

147. We are doing a . promotion of French food. 148. Where can I buy a return . ticket? 7. Which terminal does your flight leave from? 8. Which flight .. . is boarding. at gate 13 at the moment? 11. Would you like smoking or non-smoking section? 24. We look forward . to seeing . Mr. Wilberg in September. 27. Why dont we. invite .them for dinner? 30. Would you like some .more coffee? No, thanks. 34. Would you like. to eat out .with me tonight? 62. Why. do we tip waiters, hairdressers and taxi drivers? 66. We look forward . to seeing you and your guests next week. 69. We havent got . any milk in the fridge. Ill go and get some 73. Well, I decided to move to Computex last month because its a bigger company. 86. What about delivery, Can you deliver on . time? 96. Welcome back! did you have a good journey? 103. We went to the cinema X. last Saturday evening. 111. While he was having a meeting, his client called . 112. When he came home, his children had gone to bed. 120. We changed anything they didnt like 121. When the UK became a major export market, Nissan decided to build an assembly plant. 1. We are pleased to inform you that we have a single room with a bath available for two nights from 2nd September. Which statement is CORRECT? B. If you want to book a single room with a bath for two nights from 2nd September, you can 24. When the father retired in 1990, his son, Rafa, took over as Chairman of ASC company. Rafa already had his own business, which he had set up in 1978. In 1991 Rafa closed his own company. What did Rafa do before 1990? B. He ran his own company 3. Would you like smoking or non-smoking? A. Non-smoking, please 7. What do you say if you want to order tomato soup for starter? D. Can I have tomato soup for starter? 8. What do you say if you want to know how much you have to pay for a meal at the restaurant? A. Can I have the bill, please? 9. What do you say if you want the waiter to introduce something delicious at the restaurant? C. What do you recommend? 19. What would you say to respond to the question: How much is it? C. The trade price is $220 20. What is the right response to this question: What about delivery? B. We always deliver on time 42. We look forward to seeing .you and your guests on 28 January. 55. When she responded to that opinion, everybody was . angry. 110. When you can pay sometime after you buy, with no extra cost, youre offered interestfree credit

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4. It often takes me 30 minutes to go . to work. 9. If you want to stay in a hotel, you have to check in. at the reception desk.

10. Is that Western Hotel? I'm phoning you because I'd like to make a reservation. 19. Id like to . book one single room with a bath for two nights. 24. I really hate . going through . security when I travel. 30. Im hungry. Shall I have a look at the menu? 32. Id like the steak for the main. course 35. I think Ill have the vegetable soup for starter 36. In your country, do you have to give waiters a tip ? 49. I often tip my hairdresser. I usually give .her 5%. 53. I dont know what to have. What do you recommend? - You should All the answers are possible steak. Its delicious. 54. Im sorry, I dont have much time .at the moment. Im very busy. 58. I think we should go to Adam restaurant Its close to the office and the food there is really good. 71. In my opinion, hes too slow to be a good salesman. 72. in my opinion, theyre not intelligent enough to win the competition. 73. I . hate . my colleague, Jane. We dont get on well with each other. 80. I prefer fish to . meat. What about you? 85. Im sorry, Im a vegetarian. Are there any. vegetarian dishes ? 87. Its the best Japanese restaurant in the town. Their sushi is . fantastic 89. I dont have any cash Can I pay by credit card? Sure. We accept credit card here. 95. I have a problem with the goods I bought yesterday so Id like to . return them. 104. If you have sales experience , we will offer you the position of sales representative of IBI. 109. I buy clothes in high street . stores I usually buy them every month 111. If the goods you require are not available, theyre out of stock 112. I usually do my food shopping on the Internet. Its very convenient 121. If you cancel the agreement after signature, you lose your . deposit. 134. Id like to place a(n) order. for 20 desk chains. 136. I usually buy a lot of things at department. stores. 149. Im ringing to confirm my flight details . 3 It. is too late. Theres . nobody at the office. 6. I . am checking out . today. Can I have the bill, please? 9. Its a very small airport. There .. arent. any shops available. 14. It is . an exciting area. There . are a big shop and two cafes in the terminal. 15. Im afraid there are some . small problems with your reservation, sir. 23. It can take you a five-minute walk from the hotel to an Internet caf. 26. I need. to pay .Can I have the bill, please? 29. I see what you mean , but I think the food at Pierre is really good. 31. Im sorry, sir. We havent got any .beef today. 36. I want to choose some wine. Can I have the wine list? 43. Its a very nice evening, thank you. We must come .here again next time Im in Frankfurt. 45 Id like to book a table for Wednesday night. Are there any empty tables? 47. Its better to be .formal at the first meeting. 48. If you know something about the culture, you can enjoy the conversation without worrying .about how to eat a meal. 49. It isnt necessary to talk about business all the time. 52. Its a good restaurant but there isnt . a . car park. 61. Im not ready. to fax . that report. I need some more minutes. 70. I need . some eggs so Ill go to the market . to buy them. 77. IBI wants its representatives to give . advice to customers. 79. If you have good communication skills, Wed like to meet . you. 84. I buy a lot of clothes by mail order. I order once every three months .

89. If I place a large order, could you give me a discount on .. these items? 90. Id like some information .. about your new printer. 94. If you want to succeed in business, be clear what your objectives are. 97. Im afraid I wrote .. the wrong delivery address on the last package. 101. I lived here . . for 5 years and then I moved to another place. 12. Its a good idea to keep things formal the first time that you meet someone. But you dont have to talk about business all the time. Which sentence is not referred to in the extract? D. You should ask some personal questions 17. If you dont know what to do at a business lunch, then watch what your host does. If they have a starter then you can, too. If they drink water, then you do, too. Which statement is correct? A. You should do the same as your host does

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3. The cost of each dinner . includes . drinks and services. 11. The hotel can only offer us two .. rooms without bath for the first week in August. D. single 12. The multi - millionaire often meets his CLIENT at the bar. - What does the word CLIENT mean? C. customers 13. Take this road and then you will arrive at the hotel in five minutes. 16. Take the receipt . if you want them to change the shirt. 20. There are two restaurants where you can entertain.. business guests. 34. The service is very slow there. You wait half an hour for a pizza! 60. The following are all countable nouns EXCEPT soup . 61. The following are all uncountable nouns EXCEPT employee .. 81. This restaurants good. It serves a wide . variety of international vegetarian dishes. 82. Thank you very much for a lovely evening. I . really . enjoyed the meal. 84. The restaurant is in DOWNTOWN. Its in the. city centre . 90. This is Peter Okker. Im calling about the order I . placed . yesteday. 92. The value of dollar has been going up in the last three months. 94. There is not enough room inside your car for the sporting goods. 115. There is a great deal of luggage in the lounge of the hotel. Shall I help you with that? 130. They had no problem finding . customers. for their new service because many people like it. 131. The two companies signed a .. . deal .. worth $ 1.7 billion. 135. They paid for everything in . . cash.. 141. The company has changed its focus from . wholesale. to retail. 146. The company is launching a new telephone service in Japan this year. 150. There is an executive . lounge .. with its own check in and check out service in this hotel. 2. The area is a bit boring. There isnt .. anywhere to go after 7.00 in the evening. 17. There is. sometimes a last security check just before the plane takes .. off. 25. The library only opens. on .weekday mornings now. 50. There. arent .many rice dishes on the menu. 51. Therere 3 main factors . which . can increase tipping. 53. The main topic that people in the meeting have to discuss . is . salary. 72. There are . a lot of people in the room. I cant find any seats left. 74. The important thing for a waiter is to understand what the customer wants 99. Thank you for your order No 334S of11th April. Id like to inform you that your goods . are.. ready for shipping

100. The production presentation was last Monday. My boss and I were... there to talk about our brand of soft drink 105. They worked hard on the sales campaign .. . from. November . . to December. 117. The . following day I went to Seoul and our agent introduced me to Mrs Ha. 118. The goods left the warehouse on .31 March. 125. The hotel wasnt very expensive. It didnt cost a lot of money. 38. The food heres very good but sometimes you have. to wait ..for a table. 127. The website is . . free for personal use but companies pay to use it. 3. There are ten function rooms with a full range of multimedia equipment for meetings and presentations. Technical and secretarial services are also available. Which statement is CORRECT? A. You can hold a meeting here 14. This is our menu. It has a lot of typical dishes, including some regional fish dishes and vegetarian specialities. At this restaurant you can NOT have: A. traditional wine 15. The price for a three-course meal (vegetarian or standard) is $40 per person. It includes drinks and 10% service. Which statement is not correct? A. You have to pay an extra cost for drinks and service 20. Thailand expects new Japanese investment to reach $6 billion by 2008. Labour costs in Japan are high, so Japanese companies are setting up in countries where workers get paid much less. Japan is setting up companies in countries like Thailand because: A. Labor is much cheaper there 22. The disadvantage of mail order is that the start- up costs are high. You need stock to sell and computers to process orders. You also need a lot of employees. However, mail order does have advantages. A mail order company can operate from almost any place. Which of the following things is not the disadvantage of mail order? B. The locations of the companies 11. The waiter asks Would you like any dessert?. Youve just finished a big meal and dont want to eat any dessert. How do you reply politely? A. No, thanks. Im full 13. The waiter asks Are you ready to order?. You havent decided what to have so you say: B. I need a few more minutes

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5. Have you got enough money to . . pay.........the bill? 33. Heres the bill, sir. Do you . need a receipt? 55. How many languages do you . speak ..? 57. How . many . keys do you have in your pocket? I have 5. 97. how much deposit is needed for large orders? about 10%. 100. He dresses smartly, he usually wears suits and tie. 125. He helped to build two of the world best known .. brands........ Nike and Starbucks. 12. How much is .......... a single room .. per......... night? 13. How long does it take . to travel .. from the airport to the hotel . by.. train? 21. Hi, Im on............ the plane at............ 39,000 feet. 28. How can we. entertain ..our visitors next week? 39. How many ..days holiday a year do you have? 41. How many people are coming .to the reception tomorrow? 58 How many . people are there in your company? 59. How much . cash do you have in your pocket? 60. How much do you usually tip in a restaurant in your country? 63. How old . is your new secretary? I think shes about 22 years old. 98. He . paid rent on February 2nd 108. He got a permanent position in a shipping company six month .. . ago......

109. He .. . wrote... a memo to all reps yesterday. 113. He didnt know .what was happening in his company. 116. How fast was he driving when the accident happened .? 123. He . got . up at 9 a.m, so of course he was late for the meeting 106. Her promotion from an assistant to a sales manager made everybody surprised 1. Hello. Capri Hotel. How can I help you? A. Id like to book a room.

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14. You should . dial 6645873 for tourist information. 37. You can bake the following food except. soup .. 38. You can grill the following things EXCEPT. salad .. 63. You often ask for the. bill .. at the end of a meal. 77. You often ask . for . the bill and the receipt at the end of a meal. 1. You can get free access .. to.... Internet in each room in this hotel. 10. Your room is .... on. the third floor. Heres the key. 22. You can pay . in... cash. 35. You should. try ..the seafood pasta. Its very special today. 10. You think the bill is not correct. How do you complain to the waiter? A. Excuse me. I think the bills wrong 12. You want to invite your customer to have lunch today. What do you say to him? B. Would you like to go out for lunch today? 14. Your friend asks How much time do you have for lunch? You reply: B. 20 minutes 15. Your colleague suggests Shall I book a table at Maxwells for Friday night?. You agree with him, what do you say? B. Yes, the food there is always good 17. You want to give your opinion on where to go to entertain your guests. You say: C. I think Roses the best restaurant in the town 18. You dont know a dish in the menu. Ask the waiter for an explanation. B. Excuse me. Whats the goulash? 13. You can book our Dining Room for 20 January from 7 p.m. It can seat up to 25 people and has a beautiful view of the lake. Which statement is not correct? B. Theres a big table and 25 chairs around it

69. Staff will not work hard . if theyre stressed and unhappy. 70. Shes . unpopular . She doesnt get on well with people. 101. She is . making . a presentation to sales team on our products 64. Shes a vegetarian. She doesnt eat any . meat. 67. Shall we order . a pot of tea with our rice? 71. She joined . Ac Andrews- the paper company- in 1998. 76. She explained to her guests why she . had to look for another supplier. 85. She is very good at . bargaining . She usually gets some real bargains .. 87. She is very bad ... . at typing.....she cant finish that report in only one day. 92. Staff of Link up ltd help customers choose .. the right phone. 10. Some businesspeople now prefer afternoon tea to a traditional business lunch. Executives want shorter afternoon meetings. A business lunch is often too long and expensive. Which statement is CORRECT? A. Some businessmen like afternoon tea more than a traditional lunch because its shorter and le expensive

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83 Pay day . is the day when people receive their salary. They often tip more on that occasion. 91. Peter is a student. During summer holidays, he always works part-time .. as a salesman for Levis. 16. Please . confirm......... your reservation before Saturday. 65. Please let us. know . what you choose as soon as possible. 2. Please let us know how much the room costs per night, including full breakfast. Which statement is CORRECT? D. We want to know the price of the room, inclusive of breakfast 4. Paolo, Im calling about that meeting. Can you make next Wednesday? Which statement is CORRECT? D. The caller wants to change the meeting to another day 6. Peter wants to book a single room with a bath for 2 nights. How does he say to the receptionist? B. Id like to make a reservation for a single room with a bath for 2 nights

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118. Ford is a German company, it . makes cars 128. Foreign exchange brokers are those who link .. . buyers.. and sellers of foreign currency. 11. For many English people, the evening meal is the main meal of the day. They usually have it quite early, between 6.00 and 8.00, and often the whole family eats together. Which statement is NOT correct? B. Many English people have dinner very late 16. For first-time customers, theres a special offer. You can choose anything from our desserts menu completely free of charge, as well as tea or coffee. Which statement is not correct? C. If youre a first-time customer, you only pay for your dessert 5. Flight BA 125 is now boarding at gate 52. Please go to the gate now. Flight JA 152 is now boarding at gate 25. Please go to the gate now. Which statement is CORRECT? C. You have to get to gate 52 right now if your flight number is BA 125

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31. Excuse me. Is there a good restaurant near here you can recommend ? 56. Excuse me. How much does it cost ..? Its $50. 132. Easy to use is a key .... . feature...... of all their products.

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98. Our sales. staff . are energetic and ambitious 107. On January sales, buyers . pay a low deposit on the all models 138. Our company needs five sales representatives with .. . experience........ 142. Our products are available in department stores and other . retail..... outlets. 68. Oh! Everything looks good. I think . Ill have the tomato soups for a starter. 110. Our computer was broken and we lost ..a lot of data.

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20. John thinks that people can spend too much time . looking for .. bargains on the Internet. 19. Japan is the most powerful country in Asia but in the past it had little trade with the region until now. Now Japan is doing more trade with Asia than with the rest of the world. What can you learn from above information? B. Japan is increasing trade and investment in Asia 25. Just take a taxi and ask the driver for a(n) . receipt ..

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137. Last month, we bought ten new computers for our administrative . . staff ......... 140. Lantex never delivers on time. We have to look for another ... supplier....... 82. Last year, we increased our sales . by 15% . to . $34 m . 91. Last month, my father . was voted salesperson of the year. 107.... . Last ...... month, he was voted salesperson for the year. 115. Last year, we increased . our sales by 15%.

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32. Good idea. Ill call ..to see if they have a table for 7.30. 81. GreenFingers supplies products to the gardening industry. 23. Global was set up in the early seventies, specializing in the transportation of goods overseas by air or by surface transport. In 1980, it expanded into the home market, providing storage facilities. Global started as a company which specialized in: D. transporting goods to other countries

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102. Uncle Ho read the Declaration of Independence .. . on........ 2nd September 1945.