Level 1: CERTIFICATE FOR IT USERS (NEW CLAIT) Unit 3: Electronic Communication - EM S6 SCENARIO You are working as and administrator

for Fera Vino vine reseller. Your role is to co-ordinate the promotional side of the business. It is one of your duties to make sure that the Companys policy on the use of e-mail is adhered to, which states: All incoming email messages must be saved to a disk. All outgoing messages must be saved and printed (from the Sent not Compose folder) showing header details for the sender, recipient, date and subject so that the colleagues may refer to these later. All outgoing messages must close with your name and centre number (which is 20847). When forwarding received emails, containing graphics, to another destination, make sure your forward it as an attachment rather than as inline text, if using Yahoo! Mail. Assessment Objectives
1.2a 1.2e 1.3a 1.3b

The graphics designer has sent you the email message containing a graphic illustrating one of the companys brand new products. 1 Open you mailbox and read the e-mail message from the graphics designer entitled Fera Vino. (You may need to ask your tutor to send you the file!) Add the graphics designers e-mail to your address book. The company website has to be updated. You need to send the graphics to the webmaster to seek the suitability comment. 2 Prepare to forward (as attachment) the message Fera Vino with its graphics to the webmaster. The email address is: webmaster@progress-media.co.uk Your forwarded message will contain the following text: I am forwarding a Fera Vino graphic for inclusion into our Special Offers web page. To the end of your message add 2 lines, the first containing your name and the second the Centre number. Spell check you message for errors. Make sure that the option to save outgoing messages is selected and that the attachment is included. Send the message. Next you will acknowledge that you have received the e-mail. Also you will need to keep your manager informed of all developments. 3 Prepare a reply to the graphics designer with this message: Thank you for sending the Fera Vino label graphic. I have forwarded it to our webmaster to check that it can be used on our website regarding its format and size. Ensure that you send a copy of your reply to your manager: manager@progress-media.co.uk Add your name and Centre number to the end of your message.

1.1c 1.1g 1.1i 1.1j

1.1b 1.1e 1.1g 1.1i 1.1j 1.3c

M Pulji, September 2001

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Check your e-mail for any errors, ensure that the outgoing message is saved and send the message.
1.2c 1.2d 1.2f

As you know, all incoming messages should be stored in the companys filing structure (saved to disk outside the mailing box!) and then deleted from the mailbox. 4 Make a backup copy of the message Fera Vino and its attached file Fera.jpg. Delete the Fera Vino message from the mailbox. You will need to arrange a meeting with the graphics designer, as you want to review progress and enhance the website presentation. 5 For a new e-mail message you will recall the graphics designers e-mail address from the address book. The subject of the e-mail will be: Website Enhancements meeting Use the following text for your e-mail message: The scriptwriter and musician are invited to our meeting next Friday. The meeting hopes to moderate and harmonise all contributing elements. Your message will end with your name and Centre number. Check your e-mail for any errors, ensure that the outgoing message is saved and send the message. You will need a few hard copies of the Fera graphic file for the next meeting. 6 Find a copy of Fera.jpg, which you have stored earlier on and print a copy. Invite the musician and scriptwriter to attend the meeting. 7 Prepare a new e-mail to be sent with equal priority to the following two addresses: music@progress-media.co.uk and script@progress-media.co.uk. The subject heading of the e-mail is: Fera agenda The text of the e-mail message is as below: Please attend a meeting in the H24 room, starting at 10 am next Friday. The agenda will be about multimedia and the attached graphic. Add your name and Centre number to the end of you message. Attach the file Fera.jpg to the message. Check it for errors, ensure that the system saves outgoing messages, then send the message and its attachment As the company policy requires that all outgoing messages must be printed, showing header details for the sender, recipient, date and subject.

1.1a 1.1h 1.1.i 1.1j 1.3c

1.2b 1.3d

1.1a 1.1d 1.1f 1.1g 1.1i 1.1j 1.3c

1.3d 1.3e 1.3f

8 9

Print a copy of each of the 4 messages that you have sent. Make sure that header details, as mentioned in the paragraph above, are shown. Exit from the application following the correct procedures.

M Pulji, September 2001

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