LAWRENCE J.

UNGER
(H) 916-359-4786 (C) 916-847-2831

Carmichael, CA 95608 ecusr1@surewest.net

FACILITY MANAGER
Project & Program Management / Maintenance / Contract Administration / Cost Control / OSHA Vendor & Contractor Selection & Management / ISO 9000 / New Construction and Upgrades
My diverse experience includes cost effectively managing multi-site facilities functions to support growth and change. I have the ability to work with operating management to ensure that all facilities and ancillary systems are in place to meet organizational challenges and competitive threats. My strengths include Providing top flight service to internal and external customers Reacting quickly to crises; meeting emerging and rapidly changing demands for facilities support Managing major projects and programs to on-time, within-budget completion Turning around projects and programs that are not meeting expectations BS - Finance- California State University Sacramento. Recently completed training: OSHA 30 Safety Training, ISO 9001, Quality Auditor. Project Management Institute (PMI) Associate. I have been described as a strong leader who is calm in pressure-packed situations. I know how to make scarce resources go a long way. Selected Accomplishments Saved facilities contract. Aleut was on the verge of losing contract with State of California. Realigned resources. Established and enforced work standards. Drove customer rating from 62% to 75% in six months. Earned a 13% performance award increase. Drove subsequent ratings to 86% (an additional $350K in award income per year). Turned around key account. California had lost confidence and was not awarding AFM improvement projects. Rebuilt the project team. Restored credibility. Progressed to win an average of 120 projects per month, ranging in value up to $1.3M per project. Logged high customer satisfaction and an average of 27% gross profit. Supported rapid growth. AFM was tasked with manage 60 additional courts and 2.2 million more square feet of buildings. Created a transition plan. Implemented a fast paced recruitment process. Built a team of 42 field staff (HVAC Technicians, Stationary Engineers and Maintenance Technicians). Met all contractual obligations. Created a comprehensive PM program. Inventoried all equipment, established service standards and frequencies and built a work order data base based upon scheduled frequencies. Implemented the plan (350 work orders per month) and then scaled it back to only critical areas in the wake of the States budget crisis. Improved quality. Disatisfaction as per customer survey was at a minimally acceptable 70%. Identified a lack of quality control at the field level as a key cause. Implemented a self-audit program. Drove satisfaction scores to 99%+ and was a key to winning further performance awards. Kept pace with growth. Golden 1 was adding 8 to 10 new branches yearly. Developed design and material standards and protocols. Enabled the organization to expand rapidly while keeping related costs well under control. Met all operational goals and consistently came in 5% or more under budget. Controlled costs. Established accounting processes and procedures for the forecasting, budgeting, accounting, and reconciliation of an average of $1.5M in occupancy income and expenses, $1M in operating expenditures and $30M in capital expenditure projects. Met all goals while keeping a tight rein on expenses. Employment History Regional Contract Manager Aleut Facilities Management, Inc. 2007 to 2011. Responsible for the administration, and fulfillment of a $40M contract with the State of California for the professional building operations and services management of over 70 buildings in 2.3 million square feet of courthouses. Team of 52, budget of $40M Manager - Facilities / General Services The Golden 1 Credit Union 1987 to 2006. Directed five supervisors and 22 associates within five departments including Facilities, Building Maintenance and Services, Purchasing, Warehouse and Mail Operations, Security, and Graphics Production. Provided services to 68 branches, 250 ATM sites and administrative headquarters statewide. Served as Project Manager of all capital projects for new acquisitions, remodels, relocations of facilities, and purchasing of furniture, fixtures, or equipment. Staff of 22, budget of $15M in this $2B credit union. Earlier roles at Golden 1 Credit Union progressed from management trainee to loan officer.