SmartCom

The ABCs of Two-Way Radio Communications

A Quarterly CGISS Asia Pacific news magazine MITA (P) No.118/08/98 Sept. 1998

i600- A World of New Capabilities in your Hand

On Top of the World with Motorola Two-Way Radios

Boeing Buys Trunked Network: Motorola SmartZone System To Link Multiple Facilities

Moving Forward in Unison-CGISS

INTO THE NEW MILLENNIUM

he telecommunications industry is in the midst of major changes affecting deployment of both public and private communication networks. Where Motorola is concerned, we have historically focused on specific, highly advanced technical solutions to specific communications problems. As a market leader, Motorola has led the way in most of the major technology breakthroughs in wireless communications of the past several decades. Two-way radio communications, iDEN technology as well as satellite technologies are just some of the many innovations spearheaded by Motorola. In the telecommunications world of the new millennium, custom-

ers communication needs and requirements are increasingly more demanding. To tackle this situation, Motorola aims to provide for our customers integrated communications solutions. To do this, we have created a new Communications Enterprise which will consolidate all of our communications capabilities into an actively managed and coordinated unit. Through the Communications Enterprise, Motorola will spearhead efforts to integrate all our communications expertise, focus our resources on new customer needs and ensure that we are globally competitive. The Motorola of the new millennium is market focused, segment savvy and customer intimate. Its

a Motorola where customers come first; where the needs of the customers are placed above the needs of the company and its business units. Its a commitment to total customer satisfaction with one voice - one Motorola voice. As such, it is indeed timely for us also to introduce to you a new publication that will cover ground-breaking news on all aspects of two-way radio communications.

customer segments; providing integrated communications solutions including systems, equipment, software, services, applications and content. CGISS, part of Motorolas Communications Enterprise, will incorporate most of the Land Mobile Products Sector businesses - including the systems integration capabilities of Motorolas Space and Systems Technology Group. Harnessing space and system technologies, integrated digital systems, radio networks, radio products and accessories, CGISS aims to provide for the customer the perfect solution for their communication needs. Complementing these aims is SmartCom. With SmartCom, you can now increase your knowledge base of Motorolas products and services and as such better service your customers in meeting their needs. The telecommunications world is beset with challenges. With constant growth and rapid innovations in technology, customers will look towards experts to guide them in making informed decisions for their communications solutions. Experts who have the knowledge and who are tuned to the industrys trends and developments. With SmartCom, you could be these experts! Knowledge is power and with SmartCom, you can keep abreast of the hottest industry buzz, current trends as well as the latest communication solutions from Motorola. With SmartCom, you can beef up your sales presentations and clinch that long-awaited deal. With SmartCom, you can impress your customers and gain their trust and confidence with your extensive knowledge in systems, application solutions and products. Heres a peek of what you can expect with each exciting issue:

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About SmartCom
SmartCom is a quarterly publication produced by the newly-realigned Asia Pacific Commercial, Government and Industrial Solutions Sector (CGISS). CGISS Asia Pacific will focus on the commercial, government and industrial

Updates on current and future trends and developments. Find out more about the industrys key talking points. Be enlightened as our expert expounds on technology trends and issues which are making an impact in the industry. What does the future hold for the wireless world? Is digital technology the future? Will we see more convergence in technology solutions? Look out for these mindblowing articles in the upcoming issues.

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Current solutions. Recently launched solutions. Youll find it all here. Re-educate yourself and get introduced, reacquainted and updated on the extensive range of products and innovations offered by CGISS Asia Pacific.

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Spotlight

We throw the spotlight on two key markets in each issue. Construction, manufacturing, security, transportation and many more. Discover the key processes involved in these markets. Look out also for interesting case studies which illustrate how companies have become more productive and operationally more efficient with CGISS communications solutions.

S m a r t CFrom om

the Customer

Enhance your sales pitch! Impress your customers by using concrete examples from all over the world to illustrate your point. UPS, Xerox - theyve adopted our solutions and have benefited greatly from the results. Read about their successes and even your very own and share your wisdom with your customers. Each issue of SmartCom promises a treasure trove waiting to be explored. So turn the page and join us in our journey. A journey towards the new millennium.

COVER STORY
Motorola Surging into the new millennium with new found confidence.

Hot off the press! The latest and most up-dated news and views. A definite staple in every wireless enthusiasts reading diet.

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Insight

THE ABCs OF TWO-WAY RADIO COMMUNICATIONS

The world has come a long way since the inception of the first walkie-talkie in 1943. It was developed by Motorola when the company was presented with the challenge of improving communications in the battlefield during the Second World War. Fifty-five years later and two-way radios, through advancement in technology and innovation, have become essential communication tools. Through its unique ability to allow users to talk with one individual, selected groups of individuals or even everyone in the organisation - at the touch of a button, with instantaneous connectivity, two-way radio communications continue to possess decided advantages over other wireless alternatives. lutions to match the specific needs of customers. The advantages of private radio systems compared to cellular telephone systems are numerous. Private radio systems offer fast, group communications with security and control. They minimise interference from others and provide coverage where you need it. They are also highly flexible; equipped with the ability to add new functionalities like encryption as well as provide priority for critical users. Unlike cellular systems, there are no dialing delays and no recurring monthly and airtime costs. In a 1997 RCF Economic and Financial Consulting study in Germany, it was found that the per capita GDP increases by 1% for each 0.13% increase in the use of two-way radios per worktype also known as the penetration rate per labour force.

Two-way and you

With the rapid advancement in technology and the constant strive towards innovation, the future brings with it a greater hunger for communication. Customers will no longer be satisfied with simply one mode of communication and will constantly search for alternatives to satisfy their needs. The future is the customers domain. And the face of two-way radio communications will change in line with the ever-changing needs and requirements of the customers. While there will constantly be an increasing number of wireless alternatives made available, none can surpass the unique range of benefits, offered by two-way radio communications, which can cater to the present as well as future communication needs of the customer.

Two-way radio and the economy

Two-way radio creates new industries. Small businesses grow through the sales and support of two-way radio equipment and services. These businesses are the radio dealers and distributors, sales and service representatives, and the end-users of two-way radios. New service businesses are created through the system operator services and training that supports the two-way industry. For example, after Japan opened its market to radio, more than 40 new businesses were created, simply through the sales, service and support of two-way radio.

Back to Basics
Radios are the most basic units in two-way radio communications and they are broadly categorised as portables or mobiles. Portable radios, as the name suggests, are small enough to be carried around on the job. Portable radios come with a transmitter, a receiver and a built-in speaker, microphone and antenna. Its power comes from a self-contained battery. Mobile radios, on the other hand, are installed in cars, trucks or any vehicle used by businesses. Mobile radios are compact enough to be mounted under, or near the dashboard. Its power comes from the vehicles battery. Portable and mobile radios operate using either conventional or trunking systems. Conventional systems are basic analog radio systems that provide talk and listen and one to many capabilities. A trunking system, on the other hand, is the mutual sharing of a small number of communication paths among a large number of users. Channel selections and other decisions normally made by the radio user in conventional systems, are now made by the central controller, a computerised switch. Users can also decide whether to own and operate their own system or to use the services of a Specialised Mobile Radio (SMR) operator - also known as a Public Access Mobile Radio (PAMR) operator in some countries. This choice would depend on the users coverage requirements and their need for control and specific functionality.

Two-way radio communications versatile and capable in all industries.

Benefits of two-way
The instantaneous connection to a group of people is the basis for two-way radio communication. Pressing the push-to-talk button on the side of the radio opens the channel for the speaker to talk to a pre-selected group of people. There is no waiting for a dial tone, dialing numbers, or waiting for the other person to answer. Its instant connectivity in the palm of your hands. This capability for immediate access can also be called wireless intercom or instant conferencing. It provides the maximum benefit for short bursty conversations that normally occur between individuals or a group of people at a work site. Another added advantage of twoway communication is that users can communicate where they work. This is usually described as their coverage area. If they cannot reach other members of their work team or the dispatcher, then the communication is useless. This coverage area is unique for every user and their organisation. Two-way communication systems can also be designed with multiple levels of redundancy to pro-

vide the appropriate level of nonstop operation. Where control and security are concerned, the use of a private radio system entails the dedicated and exclusive use of a radio channel (or channels). The user can decide who has access to the system and which capabilities each user can have. This level of control and security provides peace of mind to the system owner since interference can be minimised and coverage can be maximised. In this case, specific features like encryption or signalling can be implemented to serve the unique needs of the users.

Contributed by Timothy E. Grabacki, Director, Portfolio Management, CGISS Asia Pacific

Who are users of two-way radio?

People in all industries and government organisations use two-way radio communications as their primary work tool. Some examples are: Police Electric Utility Petroleum refineries Construction Restaurants Subways Fire Mining Water and Sanitation Retail Agriculture Banking Ambulance Gas Distribution Air and Sea ports Hotels Railroads Manufacturing

How is two-way radio different from cellular telephone systems?

Two-way radio is the base technology for nearly all of the wireless communication alternatives used today, even cellular. The evolution from a simple talk and listen to multi-site, multi-service systems has taken over 50 years. Two-way radio is different from other wireless technologies in that two-way is optimised for fast access group communications. It also provides a wide range of so-

Productivity benefits of two-way radio

- No lost messages - Flexibility to contact one-to-one or one-to-many people - No repetition of messages when making group calls. - Instant critical decision making ability with immediate response to problems - Enhance co-ordination especially during emergency situations - Clear communication even in high noise environment

Cost saving benefits

- Low cost operation - Scaleable investment in system size and capabilities - Wide choice of add-on capabilities for future needs

SmartCom
Product Watch

Selectacom SX10- Your Trunked Solution

THE SELECTACOM ADVANTAGE
Equipped with Modular System Technology, Selectacom enables the users system to grow with their changing needs. With simulcast facilities, you are guaranteed radio coverage without additional frequencies in difficult propagation areas and in buildings Utilising the open standard MPT 1327, users are provided with a standardised air interface thus theres no commitment to a single transceiver manufacturer Ability to enjoy data and voice communication within the same network Connection to wired networks like PABX and PSTN Connection to dispatcher stations enabling more communication services on the same network infrastructure Versatility in network expansion; from single channel to multichannel and from single cell to multicell System costs remain proportional to system size and complexity

GP68 and GP68 Plus - MANAGING YOUR COMMUNICATIONS

Selectacom is a radio system for private networks configured according to the open trunking standard MPT 1327. The simplest Selectacom trunked radio system consists of a single cell. This could be a factory area or a chemical plant. Such a system, assigned to 1 to 3 voice channels, could provide sufficient communication facilities for around 50 to 300 subscribers. For larger coverage areas, the Selectacom trunked radio system can consist of several cells linked together via telephone lines or radio links. In addition to normal radio com-

munications within the network, Selectacom permits calls into private or public telephone networks. Direct connection between dispatchers via permanent telephone lines is also possible. In addition, the Selectacom system provides a simulcast facility which helps to save costs by reusing existing frequencies. The Selectacom system is compatible with the following analog trunked radios: PTX600 PTX1200 MCX600 MCX1200

Efficient and versatile, GP68 radios are ideal tools for your communication needs.

Used across a spectrum of industries like those in service, manufacturing and security, the GP68 and GP68Plus radios offer a wide selection of features. Both models adhere to the EIA RS-316B standard in Shock, Vibration, Dust, Humidity and IP54 for Sealing. These tests certify that the radios can operate under severe weather conditions. The radios are also subjected to Motorolas Accelerated Life Testing which simulates the equivalent of 5 years of rugged use. The models are also customised for special operations and vary from country to country. The GP68 Plus, available in Australia, offers 32 channels and operates on a frequency bandwidth of 465-485 MHz. On the other hand, the GP68 Plus, available in Malaysia, offers a 6-channel operation with bandwidth of 477-478MHz. And the GP68-8, available in China, provides 20 channels with a frequency band of 350MHz.

The Selectacom system provides the ideal communications solution for the following markets:

Utilities Industrial Manufacturers Commercial Businesses Petroleum and Oil companies Airports and Seaports.

The i600-A World of New Capabilities in your Hand

The i600 also provides full duplex phone capabilities with voice mail, call hold, call waiting and forwarding features. With the VibraCall feature, users can be discreetly notified of incoming phone calls; the Alternate Phone Line feature lets users keep their business and personal calls separate while 3-Way Calling provides the conveniences of conference calling. The i600 can receive and store 16 text messages, each up to 140 characters long or numeric pages. The display alerts users of incoming pages and return calls can be made quickly and easily with a one touch call back feature. The benefits of the versatile i600 iDEN handset eliminate the need to carry multiple communication devices and offers a flexible and cost effective wireless communication solutions to the user. As the integrated multiple services can be provided by a single service provider, the communication solution can also be customised to the needs of the mobile workforce users. At present, iDEN networks are in operation or under construction in 14 countries worldwide with over 2.2 million subscribers.

Key Features
All models offer multiple channel operations providing users with the flexibility and power to transmit messages to numerous talk groups. This capability is further enhanced with their wide bandwidth; users can add or change frequencies within the operating band without affecting voice quality and clarity. All models can also be operated with rechargeable Nickel-Cadmium battery packs with low and high capacity or six standard AA alkaline batteries with variable power output. This is made possible with Motorolas Adaptive Power Control technology which permits high power operation of up to 5 Watts with alkaline batteries. With this feature, the radios can operate up to 16 hours in the high power mode. The GP68 models offer various programmable features. The flexible programmed parameters include: frequencies in increments of 5, 10, 12.5, 15, 20, 25 kHz offsets and built-in 126 codes of PL and DPL codes by channel. Users can also easily transfer one radios personality to another using a cable with standard audio plugs as the radios are equipped with radioto-radio cloning capabilities. For large talk groups, the GP68s Transmit Inhibit feature prevents transmissions on a busy channel; ensuring always that the channels are clear. The GP68 Plus offers the Busy Channel Lock-out feature which, in addition to providing the capabilities of the Transmit Inhibit feature, prevents users from receiving unauthorised transmissions as well. Users can also protect their communication against interference or hearing all transmissions regardless of their strength and clarity, through the radios adjustable squelch level.

i600multiple communication devices in one handset.

The i600, Motorolas third generation digital handsets, catered for iDEN network, was recently introduced into the Asia Pacific market. Targeted towards the white collar workforce, the i600 offers multiple service capabilities with longer battery life within a smaller handset. The i600 is 30% smaller and lighter than the existing i370 and offers 25% longer talktime and standby time using the same battery. It offers a talktime of 300 minutes or standby time of up to 55 hours with extended-life battery.

Optional Enhancements
The radios are compatible with Selectones SmarTrunk II trunking system when they are equipped with an optional logic board. This costeffective trunking system provides telephone interconnect and unit-tounit calling. In addition, the radios capability can be further enhanced if they are equipped with optional DTMF Decode boards that support Voice Selective Call. This feature enables the radio to be called individually by another user or as part of a small group. 3

KEY FEATURES
The i600s dispatch features includes Group and Private Call modes where users now have the option of phone conferences with several people at the same time or one-to-one private conversations all with a push of the button.

SmartCom
Spotlight

LAYING A FIRM FOUNDATION

The nuts & bolts of construction
Construction industries are conglomerates of diverse sub-contractors specialising in their respective fields, usually centred around massive projects. Due to the complex nature of this industry, construction is highly hierarchical, and divisions of labor must be made clear and sub-projects well coordinated. Thus, the success of a project is highly dependent upon effective communications within all levels of construction. Generally, the construction hierarchy starts with a main/turnkey contractor which receives a bid for a project. Thereafter, the contractor sub-contracts three other contractors, independently in charge of Civil and Structural, Mechanical and Electrical, Architectural and Finishing aspects of the project. From there, it is up to these sub-contractors to contact individual, specialised firms like bricklayers or elevator installers to build the entire project from bottom up. Within a construction site, there are typically seven talk groups for 2-way communications: 1) Consultants 2) Main Contractor Managers 3) Civil & Structural Departments 4) Mechanical & Electrical Departments 5) Architectural & Finishing Departments 6) Safety Departments 7) Security Departments In purchasing equipment like 2way radios, a Project Administration Manager will rely heavily on information provided by Sales Representatives for advice on technical and application probcontractors profit margin through penalties to be paid to the owner. Minimal delays are thus crucial to projects of any size. Complications arise from the maintenance and supply of skilled and semi-skilled workers, which account for about 50% of a projects delay. Poor coordination of construction materials and

tractions from quality and original specifications. With trunking systems, verification by the architectural headquarters may be obtained from any construction site in the island - saving precious time. This ensures quality workmanship with minimal delay. Data coordination may be easily facilitated by portable radios and wireless data systems as supervisors check on their labour staff. Problems of labour supply and work effort may be effectively monitored and potentially harmful trends in productivity discerned. Trunking systems may be implemented, and one-to-many communications will enable the rerouting of labour and materials across various sites, ensuring optimal productivity. Enhanced coordination of handling procedures and specialised inventory control with wireless data systems. Storage and carrying costs can be minimised through careful ordering and scheduling of deliveries that are synchronized with the different phases of construction. Safety and security department personnel will be able to communicate with each other through a central dispatch as they roam the construction site. This enables a quick and coordinated response to accidents, saving lives and money. Also, it facilitates a consolidated effort

through real time discussions of potentially dangerous situations that may arise, increasing the effectiveness of these essential departments. Central dispatch systems can radio any changes of consultant specifications to various work sites, ensuring quick deployment of changes. Weather reports may also be relayed from a central station, and various sites may react accordingly at the same time, minimising time lost/weather hazards. Through trunking or conventional methods, main contractors can relay abrupt price fluctuations to their sub-contractors. Meetings may thus be quickly coordinated and solutions proposed. Such coordination is crucial for foreign companies carrying out construction in high inflation countries or countries with unstable currencies. The construction industry is a dynamic one, and successful companies must be geared towards efficiency, productivity and profitability. Time and communication are crucial factors of success, leading to better project management, higher quality workmanship and a reduction in costly project delays. With Motorolas extensive product range and networks, optimal utility is ensured for contractors of all sizes and functions.

lems, finally making a purchase.

CRITICAL SUCCESS FACTORS FOR CONSTRUCTION

Quality of Finished Project
This is largely dependent on individual workmanship, where each subcontractor ensures that his workers complete their project with sufficient quality. Another factor is how closely the building is tailored to the consultants specifications, making sure the project is architecturally sound.

equipment account for about 40% of delays. And the rest of a projects delay may be accounted for by Accidents on Work Site (5%), Changes on Consultants Specifications (3%) and Weather (2%).

Costs
Changes in price of material and labor affect shifts in bottom line costs. And if firms are foreign, changes in exchange rates then become a factor.

BENEFITS OF TWO-WAY RADIO COMMUNICATIONS

Supervisory staff and consultants with portable radios are free to roam the construction sites, quickly reporting any de-

Project Completion According to Schedule

Project delays cut severely into a

THE CORNERSTONE FOR POH HUAT HENG CONSTRUCTION

Nobody has the time to repeat themselves these days. Communication is a vital factor contributing to a companys efficiency, productivity and profitability. The building and construction industry is no exception. And many have employed radio communications to better facilitate their operations. Poh Huat Heng Construction Pte Ltd is one such company. Set up in 1986, its key business involves cable/pipe installation and road reinstatement projects in Singapore. Staffed with a total of 80 employees, most of whom are general contract workers, the company relies on both conventional and trunking systems for its communication needs. The company is presently utilising 20 GP300, 15 MTX838 and 3 MTX638 radios. On-site cable works involve the laying of distribution or transmission cables. The cable laying begins once a trench is created by an excavator. The length of each trench varies; with some as long as 500m. A cable drum is placed at one end of the trench with the pulling machine at the other. The cable drum releases the cable wires into the trench while the pulling machine pulls the cables through. Contract workers are stationed throughout the length of the trench as well as at the ends to ensure that the operation is well executed. Once the cable drum releases the cables, the workers will have to ensure that the cables are properly aligned in the trench. Once the cables are dislodged, the workers will then use their GP300 radios, to communicate with the workers at the cable drum and at the pulling end, to cease operations. The workers along the trench will then re-align the cables before operations are resumed. Communication through the GP300 enables the workers to have instant communication once they detect potential problems in the cable-laying. It also eliminates time spent running from one end of the trench to the other. Aside from conventional radios, Poh Huat Heng also uses a trunking system for their operations. This system is used by three main talk groups: site managers, foremen and administrative personnel. The company has two site managers who are responsible for ensuring that operations are on schedule at the various work sites. Each site manager oversees numerous work sites and is assisted by the respective site foremen. According to Tan Poh Guan, manager, the trunked radios come in handy especially in the coordination of key logistics, As site managers, we are constantly moving from site to site. At times, however, a particular site may require more workers. With the trunked radio, I can easily contact the other manager for assistance in deploying the workers over. Even if hes located at the other end of the island, with a trunking system, Ill still be able to reach him. Site managers also maintain contact with the site foremen through the trunked radios. The company has 10 foremen whose main duty is to supervise the workers and ensure that the job is completed successfully and on schedule. Each foreman is in charge of between eight to twenty contract workers. Radio communication between the manager and the foremen is especially crucial when there has been a change in the production schedule or when logistic arrangements, like the transportation of the workers or deliveries of UPVC
Two-way communication is vital in ensuring cables are properly laid .

pipes or asphalt, have been made. In addition, when the work site requires more materials, the site managers rely on their trunked radios to contact the administrative officers and inform them of the need to send over more supplies. Needless to say, two-way radio communication has been the preferred solution for the company. Its ability to provide one-to-many as well as one-to-one communication is certainly an additional plus point. When my boss wants to convey a message to all staff, he doesnt need to call or page for each individual. With just a push of a button, hell be able to inform everyone at the same time, said Wendy Phua, senior administrator. This eliminates the need for multiple calls and increases worker productivity for the company - a definite advantage especially in an industry where successful coordination efforts and timely job completion are the key cornerstones for continued growth and success.

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Spotlight

CONVEYING THE MESSAGE SYSTEMATICALLY

Manufacturing industries can be broadly classified into two categories. Assembly-line manufacturing involves an industrial arrangement of machines, equipment and workers to facilitate movement and production of workpieces in mass-production operations. Work assignments, numbers of machines and production rates are pre-planned and programmed so that all operations performed along the line are compatible and efficient. In Continuous Flow manufacturing, the movement of materials is mechanised and consists almost entirely of automatic self-regulating equipment. It is a very capital intensive process and requires high equipment utilisation rates to maintain profitability. Such operations are most commonly found in petroleum refining, chemical manufacturing and food processing industries. There are mainly six talk groups in manufacturing industries: Plant Administrators Production Managers/Schedulers Process Operators Quality Control Personnel Maintenance Technicians Security Personnel

The components of manufacturing

Proper Storage
Proper storage minimises product breakage as well as delays in the movement of the products from the warehouse to the customer. Maintenance personnel can communicate with one another through a central dispatch as they move within the premises for routine repairs and emergency breakdowns. Maintenance reports can be updated on their wireless client terminals; notifying the line supervisor of the situations status. Enhanced coordination of handling procedures and specialised inventory control with wireless data systems, minimises storage and carrying costs through careful ordering and scheduling of deliveries. Security can be enhanced with greater coordination and communication amongst plant security personnel during their rounds. In an environment, where productivity and product quality are critically important, two-way radio communication systems are the ideal solutions for better production management - resulting in fewer breakdowns, less labour and machine downtime, higher rates of production and ultimately greater profits.

Prompt and Effective Maintenance

Regular checks and maintenance minimises the frequency of equipment or machinery breakdowns.

Safety and Security

Safety and security measures protect the machinery at the production floor and the finished products in the warehouse.

BENEFITS OF TWO-WAY RADIO COMMUNICATIONS

Coordination between the plant administrator and the material supplier can be enhanced through the use of trunked radios. Last-minute orders can be catered to and materials can be promptly delivered without any disruptions in production. Outdoor process plants require operators and quality control personnel with portable radios to roam premises while communicating directly with control rooms and process operators; furnishing them with status reports. Production managers, technicians, quality control personnel and routine maintenance personnel can monitor and exercise greater control over the sequential production across operation sites, through the use of two-way radios. A fixed data device on the production line alerts production floor personnel of developing problems. Maintenance technicians are quickly alerted and the problem promptly addressed.

CRITICAL SUCCESS FACTORS FOR MANUFACTURING

Timely Deliveries of Raw Materials
Delays in the transportation of raw materials causes a slowdown in the production, resulting in a delay of the production schedule.

Strict Adherence to Production Schedules

Various monitoring and control measures are employed to ensure exactness and timeliness in meeting production schedules. Failure to meet these schedules would result in penalties; incurring greater costs for the company.

Quality Control
Quality checks have to be enforced to ensure that consistent standards are maintained.

The Secret to Eastmans success

Eastman Chemical Companys trunked radio system allows thousands of its employees to stay in touch and has become a key part of the companys day-today operations. Eastman is a leading international chemical manufacturer that produces more than 400 chemicals, fibers and plastics. It does not sell consumer products, but supplies billions of pounds of products to industrial customers for use in the manufacture of hundreds of consumer items. Tennessee Eastman Division is one of the largest chemical manufacturing sites in North America, employing over 13,000 employees and contractors. The 1,200-acre main plant site includes 40.4 acres of warehouse area and more than 1.16 million square feet of office space. Before implementing a trunked radio system in 1987, Eastman used conventional methods with 600 radios and 25 talk-groups operating on three licensed VHF channels that had reached capacity. Eastman petitioned for additional channels to relieve radio congestion, but this was not adequate as the additional channels didnt provide the capacity Eastman needed to expand conventional radio. Licensing more channels was out of the question because there were no more channels available in the area. That was when Eastman decided to explore radio trunking as a solution. Eastman started with 1,000 radios on a 10-channel trunked system. This included handsets, mobile mounts of base stations. To stay ahead of user growth, Eastman acquired another five trunking channels. Twelve months later, they added an additional five channels for a total of 20. Eastmans trunked radio system is currently a Motorola SMARTNET operating on 20 licensed channels. The SMARTNET system is made up of the following components: Central site with a single transmission point covering a four to five mile area. 20 repeaters spread throughout the plant. 3,000 radios including handsets, mobile mounts and base stations. With more than 235 talk-groups, the system processes between 37,000 and 40,000 push-to-talk transmissions per day. These occur primarily between 7:00 am to 5:00 pm. A typical transmission lasts less than five seconds. Those in charge of maintaining the radio equipment can program talk-groups into the handsets by simply cabling them to a computer. Even with as few as 19 channels available for voice transmissions (one of the radio channels is used by the system to monitor and control the mobile radios), the system experiences a remarkably low number of busy signals only about four or five per day for the standard radio transmissions. Busy signals typically last for only one or two seconds, after which users get a signal that a channel is free. Most of the time users dont even realise that they have been momentarily dropped into the busy queue. 700 of the radios are also able to take and place outside telephone calls, and approximately 2,500 to 3,000 telephone transmissions are made daily. Since the implementation of a trunking system, Eastman has witnessed remarkable results in their day-to-day activities. There was better coordination where internal transportation was concerned which resulted in efficient dispatches of transportation vehicles to move materials, products and equipment. Instant connectivity allowed key personnel to communicate during an emergency as well as facilitated communication amongst the warehouse, transportation and maintenance personnel. The productivity level of the maintenance staff was greatly enhanced as they could now select the talkgroups of the particular area they are servicing. Their radios were programmed with key operations frequencies, and they could call a control room if they need additional personnel, such as mechanics or electricians, dispatched to their location. Other benefits sprung from the radios 800 MHz bandwidth which has a better building penetration compared to the previous 150-450 MHz system. In the past, service people would have to go outside a building to communicate via the radio. With the current network, workers could use their radios within the building instead of the in-building intercoms. The system resulted in significant savings for the company. This was derived from less downtime of equipment, improved inventory tracking, improved communications and information sharing, and greater safety and security. The results were so impressive that when Eastman started its global expansion plans, one of the standards it set was to install a trunked radio system in each of their overseas operations; in Europe, Middle East, Africa, Latin America and the Asia Pacific.

S m a r t CFrom om

the Customer

THE XEROX SUCCESS

In todays intensely competitive business environment, good communications play a vital role in winning market share, improving productivity and increasing customer satisfaction. Communications are particularly important for organisations with large numbers of geographically scattered field staff such as salesmen or technical representatives. It is this arena where Motorolas iDEN technology can provide businesses with a competitive advantage over companies. One organisation which can affirm the benefits of Motorolas iDEN solution is Xerox Colombia. The Colombian market is significant with over 30,000 Xerox machines already installed countrywide; around 50% of which have annual service contracts. To support this market, Xerox Colombia employs some 800 staff - 140 are technical representatives responsible for all field maintenance and repair on a national basis.

On top of the world with Motorola 2-Way Radios

Looks like Ive reached the vertical end of the earth! yelled Edwin Siew, a member of the first Singapore Everest Expedition. These were his first words mouthed over Motorolas GP68 radio when he reached the summit of Mount Everest. Jubilation abounded at Base Camp when his fellow team members received the news. They had been keeping vigil, listening out for radio calls from climbers, Siew and Khoo Swee Chiow, throughout the night. Right from the time the climbers left Camp Four - the members at Base Camp monitored their ascent through the GP68 radios and the GR300 repeater courtesy of Motorola. A total of 8 GP68 radios, together with accessories such as headsets and remote speaker microphones as well as a GR300 repeater were sponsored for the teams ascent. According to Justin Lean, secretary of the team, From our experience, the rarefied air at high altitudes starve the climbers brain of oxygen, thus making it difficult to undertake complicated tasks. Under those circumstances, we depended heavily on the GP68. The units proved to be reliable, easy to use and robust. Ideally suited for our communication needs. Enhancing the radios capability is the GR300 repeater which provides greater range and coverage. This enabled Base Camp to contact the climbers and other expeditions located as far as 12km away. The GR300 also allows two groups on different frequency pairs to communicate within the same frequency band, thus enabling the expedition team to communicate with one another and maintain contact with rescue operation groups. The climb strategy adopted by the team involved the setting up of Everest Base Camp - the headquarters for the expedition. Food and medical supplies, oxygen and gas as well as climbing and communications equipment were stationed there. From Base Camp, the climbers and the sherpas then made their ascent prog r e s s i v e l y. Upon reaching the campsite, the team would spend a few nights before proceeding back down to Base Camp. At Base Camp, they would rest for a few days before making another ascent to a higher camp. The team continued to adopt this approach till they reached Camp Four which was at an altitude of 8,000m. From Camp Four, the team would then make their push towards the summit. Such movement was required as it enabled the team members to slowly acclimatise to extreme weather conditions which ranged from a freezing minus 20 to a sweltering 40 degree Celsius. Through the GP68 radios and the GR300 repeater - the latter stationed at Base Camp, Base Camp was able to contact the climbers for activity and movement updates as they ascended. Regular radio checks also ensured the climbers were safe. Communication support with Base Camp was especially crucial when they had to pass through the Khumba Icefall; considered the

The safety of the climbers was ensured through instant contact wtih one another using Motorolas two-way commuincations equipment.

most dangerous section of the climb. Throughout the climb, Base Camp ensured emergency contingencies through radio contact with the Himalayan Rescue Association in Pheriche, 12 to 15 kilometres away. For logistic support, the team also relied on two-way communications to coordinate the movement of supplies like oxygen, high altitude rations and gas to the higher camps. Climbers will contact Base Camp informing them of snow conditions and the supply of food, fuel and oxygen at each of the camps en-route to the summit. The GP68s enabled us to better plan and put in place the required logistics for the climb, said Lean. In addition, two-way communications between the climbers and Base Camp also allowed the latter team to provide daily climb updates for Singaporeans via the expeditions website. The first Singapore Everest Expedition successfully scaled Mount Everest on 25 May 1998 after a long and arduous battle against the elements and their own physical limitations; with the assistance of Motorolas two-way communications equipment. Another national team also assisted by Motorola was the first Malaysian Everest Expedition which ascended Everest in 1997. Motorola is proud to have contributed immeasurably in their quest to reach the top of the world.

Prior to the switch to iDEN, the communication system between the Xerox Colombia customer support centres and the technical representatives in the field was cumbersome and inefficient. When a fault occurred on a machine, the customer telephoned the customer support centre using the normal PSTN service. The customer support centre then contacted the appropriate technical representative to advise him of this new task. This could only be achieved by telephoning the customer premises at which the technical representative was currently working. Not only did this procedure tie up Xeroxs Colombias switchboard and block further incoming calls from customers, there were also problems contacting technical representatives working on large customer sites. Further communication difficulties arose when a technical representative had completed a service call and was necessary for him to telephone the customer support centre to report on the completion of the maintenance call and to supply the necessary statistical data on call duration, nature of fault, spares used etc. for later analysis. The call also enabled the technical representative to be updated on any new service calls that had been received from customers that needed his attendance. In order to make the call to the customer support centre, the technical representative was obliged to ask for the use of the customers PSTN phone, a request that was not always popular. If the request was refused, the technical representative was obliged to find a public payphone. The system was not only cumbersome and inefficient, it also created customer dissatisfaction. Xerox Colombia decided to switch to an iDEN Motorola communications system after a careful analysis of available solutions. In making its choice, Xerox Colombia worked closely with Avantel S.A., an iDEN system operator in Colombia. The initial deployment of the Avantel iDEN system was in the capital city of Colombia, Bogota. Xerox Colombias 77 technical representatives covering Bogota were all equipped with Motorola iDEN handsets and a control station was installed in the customer support centre at the Xerox Colombias Bogota headquarters. Xerox Colombia reports a remarkable improvement in communications since the deployment of the iDEN technology. Customers are much happier now that they are no longer competing with Xerox Colombias technical representatives for access to the company switchboard. Now, when requests for service are received, the customer support centre can contact the appropriate technical representative through his portable iDEN handset and update him on new calls that must be made. When the technical representative finishes a service call, he can use the iDEN terminal to contact the support centre and make his call completion report. According to Alfonso Caguenas, Vice President of Quality, Customer Satisfaction and Productivity, The major benefit has been the increased satisfaction of our customers in the speed and quality of our technical service. This gives us a competitive advantage with respect to other providers who do not have a similar communications system.

S m a r t CFrom om

the Customer

Boeing Buys Trunked Network: Motorola SmartZone System To Link Multiple Facilities
Motorola recently completed a new trunked two-way network for aerospace giant, The Boeing Co. The two-way system covers Boeings Puget Sound, Washington, facilities and includes more than 6,600 mobile radios. Boeings need for a new communications network stemmed from a change in corporate functions, according to spokesman Bob Jorgensen. We had to move from single-site communications to multiple-site communications because we changed to design work teams that include people from all locations instead of one site only performing one part of an assembly. Now everyone from the designers to the mechanics to the sales organization are in on the meetings. To equip Boeing with multiple-site two-way radio, Motorola completed installation in late April of a SmartZone trunked 800 MHz network at Boeings facilities in the Washington cities of Auburn, Everett, Fredrickson, Kent, Renton and Seattle. The system covers about 1,875 square miles and includes Boeings security, fire protection, hazardous materials, transportation, maintenance and manufacturing divisions. Were kind of like a city here, Jorgensen said. When the overhead cranes start moving airplane parts around it looks like a flight pattern. We needed a shared services two-way system to help all of our divisions run efficiently. Michael Eastman, a radio planer with Boeing and the project implementation manager, said Boeing selected SmartZone, in part, because of its compatibility with the previous two-way system, a Motorola SMARTNET network. While we were prepared to take out the old system, we did want to protect some of our investment. We saved some money because of reused equipment. The new trunked network allows Boeing to separate talk groups with computer controlled systems, according to David Saunders, Motorolas senior account manager. Multiple groups can access the system because they are separated by computer control rather than hard channel or frequency separations. The primary purpose was the conservation of frequency. Now, multiple groups can access the system at once instead of having to wait until one group clears the system.
Beoings SmartZone trunked network includes more than 6,600 mobile radios in a multi-site communications environment.

In addition to a system that supports numerous talk groups, Saunders said Boeing needed a computer controlled two-way system to increase network management. This is not just about talk groups, but also management tools. SmartZone provides radio and user authorization, throughput and network management of repeaters, amplifiers and routers. The system had to be flexible to accommodate future growth, and all the equipment is programmable in terms of configuration and features. Saunders said the SmartZone system consists of an audio switch router that directs communications between the dispatch centre and individual sites. Transmitters, repeaters and distributed antenna systems are installed at each Boeing location. The old way of doing things wasnt working out, Jorgensen said. We simply ran out of frequencies and there was no compatibility among single-site systems. The company is growing, and the radio system now reflects that growth and increased efficiency. Reprinted with permission of Wireless Week. Copyright 1998. All rights reserved.

SmartCom

KNOWING YOUR BATTERIES

All Motorola Two-way radios operate with two fundamental battery types: alkaline and rechargeable.

Hints

Factory Mutual Approved Batteries

Using a portable two-way radio that is labelled Factory Mutual (FM) approved as Intrinsically Safe or Non-incentive, allows the users to safely operate the radio and battery in hazardous locations where the use of a two-way radio device is restricted. A hazardous location is defined as an area where fire or explosion hazard may exist due to the presence of one or more of the following: flammable gases or vapours, flammable liquids, combustible dust, ignitable fibres or flying particles. The following conditions must be met to ensure a radio is approved for operation in such hazardous environments: The proper label must be on the approved portable two-way radio. The portable two-way radio must be used with a Motorola

Factory Mutual Approved as Intrinsically Safe/Non incendive battery.

Choosing the right battery

The primary consideration when selecting a battery is to determine its operation hours between charges. Many two-way radios are highpowered and heavily-featured. The higher the wattage and the greater number of feature options, the shorter the operating time of the radio. Most radio users fall into a category referred to as a 5-5-90 Duty Cycle. This means they transmit or talk 5% of the time, receive or listen 5% of the time and are on standby 90% of the time. Depending on the frequency power and feature options, each radio requires varying levels of capacity during transmit, receive and standby modes.

It is important that Motorola dealers assist the customers in matching the proper battery to the application.

Alkaline Batteries
Alkaline batteries can only be charged once then discarded, as the chemical reaction, which produces the energy from these batteries, is irreversible. Most amateur radios offer this alkaline option as a power source.

Warranty Replacement
All Motorola brand rechargeable batteries are guaranteed to be free of defects in workmanship and material for a period of 12 months from the date code printed on the battery label. Rechargeable batteries will be replaced if a battery falls below 80% of its rated capacity or develops a leak.

Rechargeable Batteries
Rechargeable batteries can be discharged and recharged many times, depending on the application and radio power. Examples include Nickel Cadmium (NiCD), Nickel Metal Hydride (NiMH) and Lithium Ion (LiIon) batteries. NiCD, NiMH and LiIon batteries operate best at room temperature (20C - 25C). Under normal use, they can be exposed to varying geographical temperature extremes. But this would affect the operation and service life of the batteries.

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In Focus

MOVING FORWARD IN UNISON

Providing a totally integrated communications solutions for all customers. This key philosophy will drive Motorolas newly realigned business sector; the Commercial, Government and Industrial Solutions Sector (CGISS) Asia Pacific. Formed around market segments which are based on how our customers want to be served, CGISS Asia Pacific will focus on the commercial, government and industrial market segments - providing integrated communications solutions (including systems, equipment, software, services, applications and content). CGISS Asia Pacific incorporates most of the Land Mobile Products Sector(LMPS) Asia Pacific businesses and the systems integration capabilities of our Space and Systems Technology Group (SSTG). SSTGs expertise in major system engineering & integration, technical systems solutions and project management together with LMPS competencies in business development, market domain knowledge, complex system implementation and outstanding product skills will ensure that customers will now have integrated world-class products and solutions from this new CGISS organisation. Heading CGISS Asia Pacific will be both Mike Worthington and SK Ko. They will be based in Singapore and will be working together in a shared leadership position in the Office of the General Manager.

entire CGISS portfolio of products - you now have a single point of contact for your business. With CGISS Asia Pacifics excellent product and support organisations coupled with an equally strong market-driven sales and marketing organisation, and in partnership with you, Motorola is confident of making great strides into the future and beyond.

Providing total communications solutions for all customers. This key philosophy will drive Motorolas newlyrealigned business sector; the Commercial, Government and Industrial Solutions Sector (CGISS) Asia Pacific.

Office of Director for Sales and Marketing

North Asia
Vanoy Wong John Quiroz

China Hong Kong Korea Mongolia Taiwan

South Asia
SK Ko, Vice-President and General Manager, CGISS Asia Pacific. Mike Worthington, Corporate Vice-President and General Manager, CGISS Asia Pacific.

Australasia

As CGISS customers, your initial contact point with Motorola would undoubtedly be the dynamic and dedicated team from Sales & Marketing.The Sales and Marketing function, in recognition of the diverse nature of the region, will be divided into three geographic sub-regions: North Asia, South Asia and Australasia. These integrated regional teams will be responsible for direct and indirect sales and marketing of the

Emerging Countries India Indochina Indonesia

Phey Teck Moh Mark Schmidl

Malaysia Philippines Singapore Thailand

Australia New Zealand Papua New Guinea Pacific Islands

Chris Lyons

The CityLink Telecommunications consortium; comprising of Motorola, Racal Telecommunications Ltd, Fluor Daniel International Ltd, Hyder plc and Charterhouse Bank; has been selected by London Underground Limited (LUL) as the single bidder to replace and manage the radio and transmission services for the entire Tube network. Known as Connect. this Private Finance Initiative (PFI) project is worth approximately 1 billion over 20 years.

Under Project Connect, LUL will procure radio services delivered through a new digital radio system, based on the TETRA (Terrestrial Trunked Radio) standard, to provide integrated mobile communications to trains, stations and depots across the Underground. The new communications system also encompasses an optical fibre, high-speed transmission network to support services such as telephony, data, customer information system and video transmission, with sufficient capacity for any future communications requirements.

w s Fla

As a shareholder in CityLink, Motorola will be supplying and installing the radio system based on the TETRA standard for digital trunked radio networks. A leading provider of wireless communications in the digital radio market, Motorolas expertise is supported by its experience of supplying and installing systems for the Channel Tunnel and the London Metropolitan Police.

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Any Questions or Suggestions?

We want to hear from you. Send your feedback to: The Editor SmartCom CGISS Asia Pacific

Motorola Innovation CentreLevel 7 12 Ang Mo Kio Street 64, Ang Mo Kio Industrial Park 3, Singapore 569088 e-mail:CFR008@email.mot.com Fax: (65) 483-4313

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MOTOROLA TO PROVIDE TETRA SYSTEM FOR LONDON UNDERGROUND THROUGH CITYLINK CONSORTIUM

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