ANNEXURE I RBI YOUNG SCHOLAR SURVEY ON FINANCIAL INCLUSION (QUESTIONNAIRE)

73

14. If borrowed from banks, which of the following reasons led to this choice?

Low rate of interest Good deal, good rate

Was offered/arranged by the banks

It is easy (vague)

Trustworthy lender

If others, (please specify) ___________________________ 15. If borrowed from sources other than banks, which of the following reasons led to this choice?

Being able to borrow relatively small sums

I did not need to provide security or guarantees

It was available locally

I can make repayments in cash in small weekly or fortnightly sums

It is convenient because they come to the door to collect

It is because I know the lender/collector

If others, (please specify) ___________________________ 16. If ever borrowed, what was the type of the credit/loan?

Housing loan

Business Loan

Training / Education loan

Vehicle loan

If p ersonal loan, purpose of the loan

Household items

Computer

Day to day living expenses or bills

To pay off other debts

If others, (please specify) ________________________

If others, (please specify) ________________________ 17. If loan was availed, what difficulties were faced in the process? _____________________________________________________________ _____________________ ________________________________________ __________________________________________ 18. In the past three years, have you been refused a loan or credit?

Yes, been refused credit

No, been given credit I wanted

Not asked for any credit 19. If you were refused, do you know why you were turned down? Please give details. _____________________________________________________________ _____________________ ________________________________________ __________________________________________ C. OTHER FINANCIAL SERVICES 20. Are you using any other form of financial service or product?

No

If yes, then which one:

Insurance

Credit card Debit card If others, (please specify) __________________________

74 21. What were the reasons for not availing any form of insurance?

Too expensive, can't afford it

Just don't bother, no real reasons

No need for it

I don't have much, nothing valuable

I am in process of doing it

No insurance men coming to door now

Have to have bank account

If others, (please specify) ___________________________________ 21. If already having insurance, which of the following type is it? Life insurance Health insurance Vehicle insurance If others, (please specify) ____________________________ 22. Reason for using the above said financial service(s)? _____________________________________________________________ _____________________ ________________________________________ __________________________________________ 23. What difficulties were faced in the process of accessing the above financial service(s)? _____________________________________________________________ _____________________ ________________________________________ __________________________________________ 24. In the past three years, have you been refused any of the above financial product(s)?

Yes, been refused credit

No, been given credit I wanted

Not asked for any credit 25. If you were refused, do you know why you were turned down? Please give details. _____________________________________________________________ _____________________ ________________________________________ __________________________________________ 26. Over the past couple of years, have you been anywhere for advice about money matters?

No, no where

Family/friends

Bank

Financial Adviser

Social worker

If others, (please specify) ___________________________________ 27. And would you say this advice was

Very helpful

Helpful

Neither helpful nor unhelpful

Very unhelpful

Not sure 28. Is there any financial advice centre/credit counseling center in your area?

Yes

No 29. If yes, how satisfied are you with its working and the advice it provides?

Completely satisfied

Satisfied

Just ok

Unsatisfied

Completely unsatisfied 30. If you are not satisfied with its working, then please give reasons. _____________________________________________________________ _____________________ ________________________________________ __________________________________________

75 31. At present how well do you think you are managing your money?

Managing well

Just getting by

Getting into difficulties

Not sure 32. At present how worried are you about getting into debt?

Very worried

Fairly worried

Not very worried

Not at all worried

Not sure 33. What would you do if you needed money in an emergency?

Ask family or friends

Draw on savings

Take out a bank loan or overdraft

Take out loan from other sources

Use my credit card

Sell something

Don't know

If others, (please specify) ___________________________________ 34. Level of interest in local financial services (1. Very interested 2. Fairly interested 3. Not veryinterested 4. Not at all interested 5. Not sure): Saving small amounts of money 1 2 3

4 5Take out a loan at reasonable interest 1 2 3 4 5Taking a business loan 1 2 3 4 5Advice about managing debts 1 2 3 4 5Advice on welfare benefits 1 2 3 4

5More information about financial matters 1 2 3 4 5 35. Level of interest in courses or sessions (same system of marking as in Q.34 above): Support for numbers or arithmetic 1 2 3 4 5Support with reading 1 2 3 4 5Support with expressing yourself in writing 1 2 3

4 5Support with how to operate a bank account 1 2 3 4 5Support for taking a loan 1 2 3 4 5Support for various bankable products 1 2 3 4 5 36. Level of importance in the following (1. Very important 2. Fairly important 3. Not veryimportant 4. Not at all important 5. Not sure): Bank a/c 1 2 3

4 5Small personal loan 1 2 3 4 5Credit card 1 2 3 4 5Financial counselling 1 2 3 4 5Investment advice 1 2 3 4

5Financial education 1 2 3 4 5 37. Are you satisfied with the BC/BF model or you feel the need of a bank branch at your place? Yes, satisfied No, not satisfied (please give reasons) ________________________________________________ _____________ ______________________________________________________________ _______ 38. What do you think that the Government, local bodies, banks, NGOs and others might need todo to further achieve financial inclusion? _______________________________________________ _____________________________________________________________ ____________________ _________________________________________ ______