TRAINING IN BANKING INDUSTRY Let take a general example to understand the problem.

I open a shop for selling toys and other articles for kids. But I observe that nobody turns up. Why? It may be because in that locality the children who play may be very less, or the parents may not be aware of the existence of the shop in that locality. With training also it is the same case. The problem is multifold....... Please see attachment. With my practical experience of 14 years in the training Department, I will try to answer this question. 1. Employees/Officers may not be aware of programmes conducted. (it may be only with Head of that section/HRD personnel. 2. They may have a feel that they don't get any learning useful to them. 3. They may think that what is taught is theoretical and cannot be applied in workplace/life 4.. They may think Instead of attending training, if they work ,they will earn more incentive. 5. Their earlier experience might be boring instead of encouraging. 6. The higher officer may discourage because of his experience or workload distribution problem.

How we overcame it in our Company?

1. Only quality people can produce quality products or services. Look at the person as a whole. 2. To improve Quality of their life what are required was found and catered to those needs. The improvement of performance is only a byproduct. Improved people is the main product. 3. We started sessions on communications, positive attitude, Quality awareness, quality of work life, Time management and such topics which will are useful individually at home or office. 4. At the beginning of every session we told them to share what they have learnt from the

sessions with others and also encourage their friends to attend by sharing positive experiences of the class. 5. Even though it took some time we got positive results.

Care to be taken while implementing:

1. Take care while selecting a Faculty. The faculty should have life experience also. 2. Coordinator must sit in the class for 20-30 minutes continuously (random) and have personal experience about the interaction and feelings of participants. When you call a faculty for first time this may be required. Observe 2-3 sessions and get satisfied. 3. Your presence inspires participants to participate and get them a feeling of your involvement. 4. Add quiz on the topic, giving questionnaire at the beginning to help them to understand what they must learn. It should not be too easy or too tough. 5. All the programmes must be conducted even if 6-10 persons attend, to give them a feel that no programme will be cancelled. It is to show your commitment for the cause. Frequent cancellations will damage the image of training department. 6. Limiting to only day to day tasks is not wise. Trainers, faculty, HRD can form a committee to share areas needing improvements. 7. Wide propaganda for programmes has to be made. 8. Punctuality should be maintained with participants, faculty and guest faculty. 9. The staff will be reluctant to take part if there is no proper conduct or organizing when delivering training sessions. 10. One De-motivated Faculty can spoil the enthusiasm of maximum number of people. Such persons should not be put in the training area. This should be looked into by Management. If you want to discuss any thing call/contact me through (M) +91 94490 15226 . I am ready to share any of my experience which may help you. If you want to see my background (profile) I can give it. Best of luck. Thank you. Regards, M.R.S.Sastry (M) +91 94490 15226

Email: sastry_subramanya@rediffmail.com