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Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges and Solutions
Applying Advanced Topologies (Best Practices) Wrap-up
How to change ABAP & Java components synchronous ? Did we record automatically application changes ?
Did we import all changes successfully ?
SAP AG 2007, 3
SAP E2E Standards for Solution Operation Cover All Operations Processes
Example: Process standards Change Request Management and Change Control Management
Champs
Request Business Change *
PMO
Application Mgmt
Technical Operations
Test Change
Deploy Change
Available Information:
White Papers Detailed technical description
Training Certifications
SAP AG 2007, 4
Sign-Off Change
Emergency corrections
Change Request Management strengthens the strategy of SAP Solution Manager as SAPs standard application management platform which:
Ensures reliability
Reduces total cost of ownership and increases total solution value Bridges the gap between business requirements and IT
administration
Helps meet audit/Sarbanes-Oxley (SOX) compliance requirements
SAP AG 2007, 5
Project Management
Project planning
Change Logistics
Customizing and
change requests
Change request
and budgeting
Project
development (Realization)
Test execution Seamless
categorization
Change
documentation
Customizing and
documentation
Approval
development (Specifications)
Test management
workflow
Status reporting
scheduling
Transport
Complete change
tracking
history
SAP AG 2007, 6
Requestor
Service Desk handles the Service Message and creates a Change Request. Employee Change Manager Change Advisory Board Developer
is the Steering Committee in the Change Management process. implements a change and hands over to the Tester.
Tester
IT Operator
SAP AG 2007, 7
Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges
Applying Advanced Topologies (Best Practices) Planned Outlook and Wrap-up
SAP AG 2007, 9
Development
Test
Production
SAP AG 2007, 10
Transaction SOLAR_PROJECT_ADMIN
General project administration functions: Create projects Change projects Display projects Delete projects Transport projects Access project templates
SAP AG 2007, 11
cProject
Project Cycle
Development phase (without or with release) Test phase
Go-live phase
SAP AG 2007, 12
Project Cycle
SAP AG 2007, 13
Source Systems
. . .
Target Systems
. . .
Production Systems
. . .
Single Systems
. . .
Post-Processing Systems
Track2 of Project
SAP AG 2007, 14
Task Lists
SAP AG 2007, 15
Cycle Transaction
Change Manager
PRD
Controlled transports
Controlled transports
DEV
SAP AG 2007, 16
SAP AG 2007, 17
Project buffer
Project buffer
DEV
QAS
PRD
Legend:
Regular Corrections Test Transports (Transport of Copies)
SAP AG 2007, 18
IMG project
cProjects
CTS project
CTS project
...
SAP Solution Manager project IMG project
CTS project
CTS project
CTS project
...
SAP AG 2007, 19
...
SAP AG 2007, 20
Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges and Solutions
Applying Advanced Topologies (Best Practices) Wrap-up
John Doe
John Doe
SAP AG 2007, 22
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Maintenance Cycle
Development (without or with release)
Test
Emergency Correction
Harmonization
Harmonization
Go-Live
Harmonization
Regular Corrections
SAP AG 2007, 26
Maintenance Cycle
Development (with or without release)
Harmonization
Test
Emergency Correction
Harmonization Harmonization
Go-Live
Regular Corrections
SAP AG 2007, 27
Maintenance Cycle
Development (without or with release)
Test
Emergency Correction
Harmonization Harmonization
Go-Live
Harmonization
Regular Corrections
SAP AG 2007, 28
Service Message
Requester
Change Request
Developer
Change Manager
PRD
Controlled transports
Tester
Change Document
Controlled transports
IT Operator
DEV
SAP AG 2007, 29
Import buffer
Import buffer
DEV
QAS
PRD
Legend:
Regular Corrections Test Transports (Transport of Copies)
SAP AG 2007, 30
Maintenance Cycle
Development (without or with release) Test
Emergency Correction
Go-Live
Regular Corrections
SAP AG 2007, 31
Service Message
Requester
Change Request
Developer
Change Manager
PRD
Controlled transports
Tester
Change Document
Task List
QAS
Controlled transports
IT Operator
Maintenance Cycle
DEV
SAP AG 2007, 32
Urgent corrections are transported individually, and thus have no dependency on other corrections.
Transport buffer
Transport buffer
DEV
QAS
PRD
Urgent corrections are imported by the import subset transport method, and stay in the transport buffer after import.
Urgent corrections are propagated into other systems at the end of phases in the maintenance cycle, together with the normal corrections by the transport method import project all.
SAP AG 2007, 33
SAP AG 2007, 34
Maintenance Cycle
Development (without or with release) Test
Emergency Correction
Harmonization Harmonization
Go-Live
Harmonization
Regular Corrections
SAP AG 2007, 35
Cycle Transaction
Developer
Change Manager
PRD
Controlled transports
Tester
Test Message
Cycle Tasklist
QAS
Controlled transports
SAP AG 2007, 36
Project Cycle
Development without release
Development with release
Harmonization
Test
Go-Live
Harmonization
Harmonization
Normal Corrections
Administration Message
SAP AG 2007, 37
Service Message
Requester
Change Request
Change Manager
PRD
Admin Message
Cycle Tasklist
QAS
IT Operator
Project Phases
DEV
SAP AG 2007, 38
Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges and Solutions
Applying Advanced Topologies (Best Practices) Wrap-up
SAP AG 2007, 40
SAP AG 2007, 41
Choose Execute.
SAP AG 2007, 42
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Change Request Management Reporting: Results Example Results of previous query Header, project, task list, and transport data about the selected transaction is displayed
SAP AG 2007, 45
SAP AG 2007, 46
Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges and Solutions
Applying Advanced Topologies (Best Practices) Wrap-up
Cycle Transaction
PRD
Controlled transports
Controlled transports
DEV
SAP AG 2007, 48
PRD Developer
Controlled transports
Tester
Change Document
Task List
QAS
Controlled transports
IT Operator
Project Cycle
DEV
SAP AG 2007, 49
Requester
Change Request
Developer
Change Manager
PRD
Controlled transports
Tester
Change Document
Task List
QAS
Controlled transports
IT Operator
Project Cycle
DEV
SAP AG 2007, 50
Service Message
Requester
Change Request
Developer
Change Manager
PRD
Controlled transports
Tester
Change Document
Task List
QAS
Controlled transports
IT Operator
Project Cycle
DEV
SAP AG 2007, 51
Overview Creating Projects and Cycles Utilizing ChaRM Transaction Types Common Challenges and Solutions
Applying Advanced Topologies (Best Practices) Wrap-up
SAPs End-to-End Solution Operations supports SAP customers in managing and supporting their mission-critical operations
SAP E2E Solution Operations provides:
Know-how Methods Best practices
Tools
Training
SAP E2E Solution Operations is based on industry best practices and lessons learned
SAP AG 2007, 53
SAP AG 2007, 54
Your Turn!
Q&A
SAP AG 2007, 55