Sue Thornton, CPIM

SUMMARY OF QUALIFICATIONS

(714) 227-4867 jssusi@earthlink.net _______________________________________________________________________________________

Creative results driven Director/Manager of Supply Chain/Materials management. Strong background and unique talent in implementing innovative ideas and systems to streamline/improve process flow, reduce operational costs, increase company revenues, and increase efficiency/productivity. Utilizes exceptional verbal and written interpersonal communication skills. Consistently exceeds corporate goals through effective planning, team development, and project management in a diverse customer driven environment. Strategic Planning Problem Solving Process Reengineering CAREER HIGHLIGHTS

Project Management System Development Continuous Improvement

Positive Team Building Operational Efficiency Communication Skills

Creative problem-solver with talent for providing critical insight into complex problems. Proven skill in creating collaborating team environments by fostering communications Effective in providing exceptional client service w/increased efficiencies across all operations Strong background in developing operational processes that maximize fill rate/on-time deliveries Expert at implementing systems, and creating appropriate measurement tools Champion and Leader of implementation of innovative ideas, systems, and program development Originator of improved process flow to reduce operational costs, increase revenues. (Kaizen).

PROFESSIONAL EXPERIENCE
GEARY PACIFIC Orange, California

2008 - 2011 Material/Operations/Distribution - HVAC Distribution Company Materials - Ownership of Parts and Accessories for six major Distribution centers in varying demographic markets on the West Coast and Texas. Result: sales team able to focus on sales Purchasing - Initiated new/replenishment needs driven by season, routine, or market demand, 5500+ cycles per month, 500+ line buys, eliminated/minimized freight charges: result 98.7% fill Inventory - Determined how to redistribute and reduce excess inventory in a difficult economy. Result 10-50% category based reduction; turns driven to 4.0; stock outs virtually eliminated. Forecasting - Assessed historical/current demand on over 15,000 skus, diagnosed/restructured criteria for stock codes, obsolete tags, reorder/EOQ/line points, mins. Result: reduced new buys Pricing/Costing - Implemented proactive data integrity thru proactive table maintenance: base, list, multiplier, for PO/AP reqmnts. Result: minimized manual data entry, invoice adjustments. EDI - Undertook development and implementation of 810, 856, 850 (PO, ASN, Invoice) for streamlined accurate accounts payable. Result: a more manageable workload for clerical staff.

SENEGENCE INTERNATIONAL Newport Beach, California

2003 - 2008 Director of Operations Sales & Operations Planning (Forecasting) - Created visibility of actual usage/trends by integrating stand-alone systems to develop master plan. Result: Marketing and Finance a team. R&D - Prodded continuous product development, addressed details of stability, testing, and formula verification. Integrated on going market trends. Result - consistent new product launches Purchasing Developed sourcing process, initiated vendor negotiation, established/juggled cash flow impeded pipeline flow. Result: renegotiated costs based on demands/timing concessions
Sue Thornton Resume

Inventory - Created visibility to maximize turns, minimize stock-outs/on hand inventory based on demand analysis. Implemented JIT environment. Result: reduced overall inventory 24%. Cost Accounting - Established cost identification, awareness, & visibility for decision-making. Result: ability to know if a product was profitable or not to offer. Materials Planning Pioneered establishment of & identification of all levels of costed bills of materials for finished goods, components; created custom time phased MRP. Result: real data Warehouse/Logistics Streamlined process, established systematic receipt/transfers, minimized & expedited back orders. Reorganized layout for efficient flow. Result: timely order processing. Quality Control Instigated component and finished good inspection, established product standards, implemented inspection/rejection/approval process, tracked lot control. Result: proactively handled quality issues Systems Inherited multiple incompatible programs, drove initiative to create communication links and data integrity between all. Result: virtually eliminated manual off-line processes. Vendor Relationship Management Ownership of communication process to negotiate needs and payables with vendors/contract manufacturers. Result: continuous flow thru cash flow issues.

SUPPLY CHAIN/OPERATIONS CONSULTANT

2000 - 2003 Systems/Process Implementation, Supply Chain, Materials, Inventory, Purchasing Served as contract based, solution based, problem solver for small entrepreneurial companies Created Supply Chain/Operations/Systems solutions, various industries, minimize cost exposure Provided strategic evaluation, direction, design and implementation of process improvements. Performed business analysis, project management, cost control, systems implementation/utilization.
ALLTRADE, INC. Long Beach, California

1998 2000 Customer Service/ Sales Operations Manager Process Implementation - Developed processes & implemented ERP system for importer/distributor of consumer tools. Selected specifically for skill in building teams/systems. Result: monthly potlucks. Team Building - Directed cross-functional team of 15 Account Managers, Data Entry, Technicians. Project Manager - Pioneered & functioned as such for design/development of comprehensive Sales Management reports: D/M/A sales, fill, on time, margins, by rep/region/div/prod category. Sales Ops/Planning - Implemented/facilitated Project Planning, to address cradle to grave needs of all product rollouts/launches. Result: established communication vehicle and format. System Utilization - Eliminated auto order holds, developed checks and balance systems to alert staff of problems, instilling newfound Data Integrity throughout customer base. Planning - Expanded meaning/use of MRP to meet forecasting needs, ensure a JIT environment, thereby increasing fill rate, minimizing penalties for late deliveries and less than adequate fill. Forecasting - Established meaning behind required date, monitored on-time shipments, which reduced review time, minimized inventory levels, maximize turns for Master Scheduler/Planner. Order Processing - Reduced past due orders from 40+% to less than 10% by streamlining scheduling/distribution processes. Added bonus of expedited invoicing and Accounts Receivable.
DEP CORPORATION Rancho Dominguez, California

1993 1998 Materials Accountability/Inventory Manager (1995 1998) Inventory Accounting - Responsible for 100% accuracy of all finished good, component, raw material inventory for manufacturer/distributor of consumer products. Product end of life management Awareness of, visibility of, and disposal of, all expired and obsolete product in a timely manner per FDA regulations. Inventory Reduction - Continuous proactive pursuit of new ways to reduce on-hand quantities, monitor new needs, ensure timely deliveries, & improve work order fulfillment/release tasks. Team Building/Management - Supervised seven direct and 22 indirect reports in addition to the Materials Operations of five distribution centers and over 30 outside manufacturers. Project Management - Member of project team that designed, developed, implemented, integrated, & converted company to new ERP system from several customized hybrid systems. Inventory Logistics - Spearheaded & directed all Cycle Count & full Physical programs throughout public & private warehouses, outside manufacturing, average $16+ million on hand.

Sue Thornton Resume

Inventory Analysis - Conceptualized, designed, and implemented new process that replaced manual process with systemized and accurate analysis. Result: realized 17% inventory reduction. Contract Manufacturing - Ensured and facilitated all off site processing functions to ensure 100% accuracy. Instigated custom monitoring processes based on parameters of each vendor. Data Integrity Qualified and verified to 100% component receipt, purchase & work order issues, production reporting, component reconciliation, and finished good shipments, scrap analysis. Regulatory - Effectively handled accountability and reconciliation of 1.8 million pounds annual alcohol usage by batch and work order per FDA +/-5% requirement. (1993 1995)

Senior Customer Service Supervisor

Domestic Distribution/Logistics - Identified/replaced inefficient manual control processes. Implementation of check steps resulted in orders shipping in the requested time frame and manner - positive PR. Communication Established process by which awareness of issues could be escalated with ease to appropriate parties for corrective action. Result: defined process, managed by exception. Process Development & Implementation - Built systematic and automated information flow so that orders could be tracked from receipt to delivery. Result: 85% reduction in research time. Sales Analysis - Devised & implemented on time monitoring process & service level tracking. Created visibility of open orders to facilitate follow-up, virtually eliminated lost/delayed orders. Sales Operations - Designed analysis reports to provide sales personnel w/critical customer specific info; increased customer satisfaction level to 97%, eliminated service issues at sales calls. International Process Re-design - Re-tooled international process such that result was 600% increased order frequency, 250% increased sales revenues: all due to dramatic elevation of customer satisfaction. System Development - Developed systems for world export by incorporating domestic query processes & expanding based on unique international needs. Result: communication/awareness. Customs/Manufacturing/Distribution - Established database of country specific shipping, customs, ingredient requirements/restrictions. Result: Improved processing efficiency by 150%.

EDUCATION AND SPECIALIZED TRAINING

CENTRAL MICHIGAN UNIVERSITY Mt. Pleasant, Michigan BS: Business Administration: Major: Management/Marketing; Minor: Business Information Systems CALIFORNIA STATE UNIVERSITY Certificate in Production and Inventory Management CPIM Apics Professional Designation Rancho Dominguez, California

PROFESSIONAL AFFILIATIONS
1998 2011 Orange County Chapter 2002-3 Membership, 2003-4 VP Administration, 2004-5 Pres Elect, 2005-7 President, 2007-8 Executive Advisor Southwest District (Region 7) 2008 2011 District Manager NAPM National Association Purchasing Management ASQ American Society Quality Management APICS:
Engineering, Operational Efficiency, Team Building,

Sue Thornton Resume