INFORMATION CONNECTED

Maximizing the Value of Your IT Infrastructure

Oracle Financial Services PrimeSourcing Technology Services from Oracle Financial Services Consulting

Planning, Deploying, and Managing IT Infrastructure for the Financial Services Industry

To streamline operations and improve customer service, financial services institutions must embrace emerging technologies. They must choose the right solutions and deploy them wisely. It all begins with choosing the right technology partner.
Recently financial services institutions have aggressively pursued technology as a means of competitive differentiation. In the process, they have amassed huge IT departments and invested overwhelming resources to build custom solutions from the ground up. Managing the infrastructure underlying these services has become more than a necessity, having developed into a core competency. And for a while, it worked. Today there are too many competing business requirements: compliance, risk management, high-touch customer service, integrated dashboards, dynamic business intelligence, process automation, sticky self-service portals, and much more. Most financial services institutions lack the resources to focus on these solutions and have trouble investing the time and effort required to manage the underlying infrastructure. If this sounds familiar, Oracle Financial Services PrimeSourcing Technology Services from Oracle Financial Services Consulting can help. Combining industry expertise, well-defined standards, and processes built on Control Objectives for Information and related Technology (COBIT) and Information Technology Infrastructure Library (ITIL), Oracle delivers robust infrastructure management services based on global best practices that enable financial institutions to rapidly deploy the most-advanced IT services. This eliminates the burden of infrastructure management and enables you to focus on providing a better and more-satisfying customer experience.

Fact: More than 100 financial institutions, including Fortune 500 banks across more than 50 countries, are Oracle Financial Services PrimeSourcing Technology Services customers today.

Overcome IT Complexity Through Managed Infrastructure Services

Helping You Adapt to Todays Competitive Demands The dedicated Oracle Financial Services PrimeSourcing Technology Services team of more than 500 infrastructure management specialists is trained across platforms, technologies, and domains to manage your infrastructure remotely or through a hybrid model of remote and onsite resources. Whatever method you prefer, you can turn your infrastructure over to Oracle Financial Services PrimeSourcing Technology Services and focus on the value-added business solutions your organization needs in order to adapt to todays evolving competitive demands.
IT Architecture Design and Process Governance Risk Assessment and IT Security Development IT Security Products Evaluation and Deployment IT Security Assessment Middleware Architecture Design and Implementation Upgrade and Migration Services Server Operations Remote Infrastructure Management Technology Management Services IT Security Applications Application Administration for Oracle Products Application Administration for Commercial, Off-the-Shelf; Legacy; Custom Middleware Administration Microsoft Exchange Support and Administration

Oracle Financial Services PrimeSourcing Technology Services offers a comprehensive matrix of infrastructure solutions that provide a robust infrastructure from Oracle to support the delivery of business applications and services. Foundational services including IT setup, environment management, and business continuity are coupled with security, application deployment, mainframe infrastructure, and remote management to create one of the most comprehensive infrastructure management offerings designed specifically for the financial services industry.

Vulnerability Management

Monitor and Manage Annuity Services

Network Services

Firewall Management Intrusion Detection System/Intrusion Prevention System Management Antivirus Management

Database Administration Business Continuity/Disaster Recovery Test and Administration

Consulting and Project Services

Mainframe Implementation, Upgrade, Migration Database Implementation, Upgrade, Migration Business Continuity/Disaster Recovery Plan, Test, Deploy

Production Control/Batch Automation

User Training

Application Rollout

Figure 1. Oracle Financial Services PrimeSourcing Technology Services infrastructure matrix

Quality, consistency, and on-time delivery. Armando Rodriguez, CTI Global Information Security

A Solid Foundation of IT Services

Value-Added Information Technology Benefits Global financial institutions can use Oracle Financial Services PrimeSourcing Technology Services to

At the core of technology management services are the solutions that ensure that your infrastructure is up and running whenever and wherever you need it.

IT infrastructure setup. The data center is the heart of the IT infrastructure in any organization. It helps its customers create robust data centers that are carefully planned and deployed to ensure around-the-clock availability. Future-capacity management is built into the data center design to allow for growth. We also help our customers create their own well-defined, process-oriented service desks or provide them with remote service desk services from our premises. IT infrastructure management. Oracle Financial Services Consulting offers a comprehensive range of management services encompassing all the elements of a banks IT infrastructure. It provides server, database, application, and network management services onsite, offshore, or through a hybrid model, depending on your needs. IT process and business continuity consulting. With an in-depth grasp of IT processes and controls conforming to leading IT standards and practices such as Statement on Auditing Standards No. 70 (SAS 70)-, COBIT-, and ITIL-governed processes, and International Organization for Standardization certifications (ISO 27001 and ISO 20000), technology management services can help customers improve their IT processes and operations. In addition, technology management services help customers develop, build, test, deploy, and maintain comprehensive business continuity plans and disaster recovery sites.

Manage complex IT infrastructure across geographies Deploy mission-critical applications Improve application efficiency Progressively reduce the cost of ownership

Were seeing firms that wouldnt talk about outsourcing before talking about it now. Everyone is looking at different ways to cut costs.
Chris Connors, director, Citisoft investment management consulting firm (Outsourcings Appeal Grows During Volatile Times, Wall Street & Technology, January 13, 2009)

Robust IT Security Services

What Is ITIL? Information Technology Infrastructure Library (ITIL) is the most widely accepted approach to IT service management, with world-class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies, and professional qualifications. Users of ITIL are supported by exam and user group organizations that can support training in and

Strict compliance initiatives, combined with consumer concern over identity theft, make data and access security the most critical element for infrastructure management. Oracle Financial Services PrimeSourcing Technology Services arsenal of IT security services helps secure your IT assets through specialized services. It assists you across the entire security spectrumfrom formulation and implementation of IT security policy and procedures to auditing services offered at regular intervals to ensure compliance with these policies. Oracle Financial Services PrimeSourcing Technology Services also provides information security training and managed security services to create an enhanced security framework that protects customer data.
IT Security Consulting and Auditing IT Security Deployment Services Managed Security Services Business Continuity and Disaster Recovery Planning Consulting

Knowledge Focus

adoption of the methodology. The best practice processes promoted in ITIL support are supported by the British Standards Institutions Standard for IT Service Management (BS15000) and ISO 20000.

Security Policy Development Risk Assessment Controls Identication Compliance Management Information Security Training Security Audit Penetration Testing

Product Selection and Deployment

Remote Vulnerability Management Remote Firewall Management Remote Intrusion Detection System Management Antivirus Management

Business Continuity Planning Business Impact Analysis Disaster Recovery Planning Business Continuity Planning Strategy Testing

Global Expertise

Source: www.itil-officialsite.com/faq.asp

Policy Framework: ISO27001/2 COBIT, SOX 404

Technologies Supported: Check Point, Nokia, NetScreen, Raptor, Cisco PIX, ISS, Tripwire, eTrust, Gauntlet, Microsoft, Symantec, Trend Micro, McAfee

Policy Framework: ISO27001/2 COBIT, SOX 404

Figure 2. Protecting customer information is a critical element of the Oracle Financial Services PrimeSourcing Technology Services offering.

Application Deployment and Management

Why Do 20 of the Worlds Top 20 Banks Run Oracle Applications? Banks around the world rely on Oracle to help them streamline business processes, meet increasing regulatory compliance demands, improve cost efficiency, and provide greater value to customers. With the combined

Using Oracle Financial Services PrimeSourcing Technology Services, customers can set up their core application infrastructurecomprising Web, application, and database servers and storage and do preparatory assessment activities such as system and network capacity planning and evaluation. It also provides ongoing management of the application infrastructure through a 24/7 service desk, application infrastructure monitoring and management, and security review.

Oracle Financial Services PrimeSourcing Technology Services Remote Infrastructure Management

Typically, todays IT operating environments are home to diverse applications that tend to evolve and expand over time, resulting in a maze of servers, networks, and software components that prove difficult and costly to manage. Remote infrastructure management from Oracle Financial Services PrimeSourcing Technology Services provides you with a transparent and convenient means of controlling your diversified and heterogeneous IT assets, with strong adherence to processes and security. The remote infrastructure management center can manage large, heterogeneous implementations by continuously monitoring essential system resources, automatically detecting bottlenecks and potential problems, and proactively responding to unforeseen incidents.

strengths of Oracle Financial Services, Oracle E-Business Suite, and Oracles Siebel and PeopleSoft solutions, Oracle provides the broadest functionality for helping banks grow their business and optimize performance.

Available, Flexible, Affordable Selecting Oracle Financial Services Consulting as your preferred provider of data center services gives you the following benefits:

24/7 resource availability Flexible scalability to support dynamic business requirements Reduced costs for personnel, training, and education Low-risk, seamless transition to a managed infrastructure

Infrastructure Management Challenges Most organizations face numerous infrastructure management issues, including

Trend Analysis

Proactive Management Service Delivery

Capacity Planning

Operating System Service Management Database Enterprise Application Network and Security Mainframe Storage System Management

Heavy investment in people, processes, and enterprise system management (ESM) tools
Performance

Availability

Long learning curve to effectively implement the infrastructure Non-SLA (service-level agreement)driven service delivery, resulting in long response and resolution times

Service Support Reports and Alerts Round-the-Clock Monitoring Web Portal

Recruiting and retention of trained technical personnel Management of complex IT applications necessary to meet business needs

Figure 3. Comprehensive remote infrastructure management for any IT environment State-of-the-Art Tools and Resources

Vast amount of time spent by senior management on IT-infrastructurerelated issues

Remote infrastructure management from Oracle Financial Services PrimeSourcing Technology Services offers comprehensive and proactive infrastructure management solutions for financial institutions worldwide. Oracle Financial Services PrimeSourcing Technology Services operations center is equipped to manage heterogeneous implementations of any size by continuously and proactively monitoring system resources and potential performance issues. It possesses the underlying technology to identify application problem signatures, which can help prevent failures. Its facilities help minimize configuration and setup times and can adapt to reflect your unique systems and processes. The remote infrastructure management is built on a highly scalable, distributed architecture, offering centralized management of scattered and Web-based systems.

Oracle Financial Services employees are highly skilled professionals working hard to provide work of the best-possible quality. Apart from providing ordinary services, they are oriented to added-value delivery through effective communication, which helps them better understand customer requirements. Consequently, the proposed solutions are tailor-made to fit our requirements precisely.
Amiran Sherozia, CIO, Bank of Georgia

Comprehensive Remote Monitoring and Management

What Is CMMI? Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization. CMMI helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. Benefits and business reasons for implementing process improvement include the following factors:

Remote infrastructure management from Oracle Financial Services PrimeSourcing Technology Services can provide 24/7 monitoring and management of your entire IT infrastructure, including servers, databases, network devices, security devices, storage, messaging and collaboration, and Web infrastructure. Oracle Financial Services PrimeSourcing Technology Services skilled resources and state-of-the-art tools can help monitor and minimize time-consuming infrastructure management issues. Customers can apply multiple rules to verify system health and make decisions about triggering events, which relieves administrators from performing mundane tasks and empowers them with valuable information to simplify troubleshooting. Remote infrastructure management from Oracle Financial Services PrimeSourcing Technology Services includes a Web-based health console for viewing near-real-time and historical data for all monitored systems. It checks the health rating and status of critical resources deployed; drills down to a view of specific problems affecting systems; and analyzes historical data, using Web browsers. With the help of key indicators and graphs, administrators can rapidly identify trends and potential trouble spots.
Customer Information Protection

Oracle Financial Services Consulting is assessed at Software Engineering Institute-Capability Maturity Model Integration (SEI-CMMI) Level 5 and is COBIT-compliant and BS7799certified. The remote infrastructure management center follows comprehensive guidelines and standard operating procedures in security management, which are put in place after a thorough diagnostic review of customer requirements. It comes with a comprehensive setup that covers account, physical, data, and network security, including information security monitoring and incident management. In addition, its processes are governed by industry best practices and guidelines such as COBIT, ITIL, SAS 70, and ISO (certified ISO 27001 and ISO 20000).

System quality is highly influenced by the quality of the process used to acquire, develop, and maintain the system.

Process improvement increases product and service quality as organizations apply it to achieve their business objectives.

Process improvement objectives are aligned with business objectives. Source: www.sei.cmu.edu/cmmi/general/

Fact: Depending on whom you ask, the total market for remote infrastructure management services is anywhere from US$80 billion to US$120 billion.
(Source: Outsourcing: The Pros and Cons of Offshore Remote Infrastructure Management, CIO Magazine, March 18, 2008)

Fact: 70 to 80 percent of vendor IT outsourcing proposals hitting the market today contain some form of offshore infrastructure delivery of services.
(Source: Outsourcing: The Pros and Cons of Offshore Remote Infrastructure Management, CIO Magazine, March 18, 2008)

The Oracle Financial Services Consulting Advantage

Laser Focus on Managed Services Oracle Financial Services PrimeSourcing Technology Services was initially designed to help financial institutions upgrade their IT infrastructure for the rollout of Oracle FLEXCUBE solutions. As it gradually expanded our solution portfolio and geographical reach, Oracle Financial Services PrimeSourcing Technology Services began to provide infrastructure management as a standalone service across banking platforms. Its customers soon began to realize the critical need for managing IT infrastructure to ensure optimal returns on fixed investment. Following this market pull, technology management services became a separate line of business to ensure a heightened focus on the requirements of a world-class infrastructure management offering.

Oracle Financial Services Consulting has extensive experience in managing large multivendor computing facilities. Through these engagements, it developed deep insight and technical experience across numerous systems, processes, and applications. Oracle Financial Services PrimeSourcing Technology Services understands the complex, interrelated, and global nature of critical business systems and computing environments, and it understands that each customers computing requirements are different and will vary over time. Oracle Financial Services PrimeSourcing Technology Services brings the full resources and value of this knowledge to your IT infrastructure in a managed capacity.

Instant deployment. Through Oracle Financial Services PrimeSourcing Technology Services, it takes hours instead of months to deploy a robust, scalable, and functioning enterprise management system. High-quality service. Oracle Financial Services PrimeSourcing Technology Services ensures the optimal availability, performance, and use of your IT infrastructure. Leverage its expertise, honed over years of deployments, and free your organization to focus on your core competencies. Best-practice solutions. Oracle Financial Services PrimeSourcing Technology Services delivers standardized services based on industry best practices learned through managing diverse and heterogeneous environments for financial institutions around the world. Investment protection. Oracle Financial Services PrimeSourcing Technology Services customers leverage its world-class infrastructure investment, so they are not burdened with the added costs of procuring expensive applications. Skills on demand. With more than 500 infrastructure experts, Oracle Financial Services PrimeSourcing Technology Services is available at short notice for one-time tasks such as database tuning or dealing with capacity spikes. This lowers your costs and reduces the time you spend recruiting and training new personnel.

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Outside North America, visit oracle.com/corporate/contact/global.html to find the phone number for your local Oracle office.

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