1) What is an e-mail ? R: The email is a method of exchanging digital messages and provide an instant channel of communication.

2) What does e-mail stand for ? R: Email is shothand term meaning Electronic Mail. 3) What is the layout of an email? R: The layout of an email consists of the follow components: Heading Salutation Body of the email complimentary close signature. 4) What does the heading contain? R: The heading of an email includes: the From (sender) TO (recipient) Date Subject (the essence of the message). 5) What are the attachements? R: The attachements are one or more files containing text, images, or video, etc. 6) What is the meaning of CC and BCC? R: It means the email address of those who receive a copy of the message. 7) What is the body of an e-mail? R: The body of an email contain the message. 8) How can you write the salutation? R: You can write Dear Mr. <name> , or if you dont know the name just Dear Mr. 9) What is the meaning of WWW? R: It means World Wide Web. Is a system of interlinked hypertext documents accessed via the Internet. 10) What is the memo? R: Memo is short for memorandum and is a message sent from one person to another in the same organization. 11) What are the parts of a letter? R: A letter is a written form of communication. The parts are : Letterhead Reference - Date and inside address Subject greeting or salutation body of the letter complimentary close signature. 12) What does the letter head contain? R: letterheads provide the following information to the recipient of the letter: company logo Legal name of the organization - Address city telephone and fax number . email address. 13) What is the inside address? R: This is the address you are sending your letter to. Include titles, names, and routing information. 14) Where do you put the number of the street? R: Before the name of the street.

15) What does the subject line consist of ? R: It gives an overview of what the letter is about. 16) What are the references ? R: The reference line contains a numerical file number, invoice number, policy number, or other reference information. 17) What is the V.A.T. ? R: A value added tax or value-added tax (VAT). 18) What does the English zip code consist of ? R: It is based in letters and numbers. The first two letters refer to the postal district, the first set of digits represent the 'post town' (larger towns and cities consist of more than one 'post town'), the second set of digits represent a sector of the post town and the last set of letters represents a small group of houses. 19) What does the American zip code consist of ? R: The zip code system is the system of postal codes used by the US postal service and only covers the USA. 20) When do you write P.L.C. , LTD, PTY, Inc after the name of a firm ? R: When we write to a company. 21) What are their meanings ? R: P.L.C.: Proprietary Limited Company, LTD : Limited, PTY: Proprietary, INC: Incorporation.