JAMES M.

KURZ
Brookfield, Wisconsin 53005 Phone, (262) 781-2864; Email, James.M.Kurz@gmail.com; Linkedin, http://www.linkedin.com/in/jimkurz

QUALIFICATIONS SUMMARY Innovative business and technology leader. Award-winning project management consultant. 20+ years experience developing creative technology solutions and leveraging strategic partnerships that enhance performance, effect change, reduce costs, drive profits and growth while enhancing the overall customer experience. Strong leadership background with demonstrated skills in: Strategy & Goal Alignment Budgets & Finance Operational Excellence Program/Project Management Process/Continuous Improvement Quality Management ISO Lead Auditor Six Sigma Champion Lean Kaizen Training & Development Certified Accelerated SAP PM Change Management PROFESSIONAL PROFILE 2010-Present. Project Management Consultant at Johnson Controls. Contribute to the overall savings and cost avoidance of over $580,000 for the GWS Americas Contact Center. Manage portfolio of Global Facilities Management transition projects for the Global Workplace Development Centralized Contact Center. Developed a transition tool kit that provides a 50% reduction in transition setup, 25% reduction in project management effort and provides consistent/successful on time delivery. Support GWS Office Services during new business solutions, due-diligence and transitions. Innovator leveraging Social Media & Cloud Computing to improve the overall customer experience. 2008-2010. Management Consultant. Providing clients with the expertise they need to achieve organizational excellence with focus on technology, people, process, quality and metrics for exceptional outcome, risk mitigation and enhanced customer satisfaction. Team leader that helped improved business intelligence with the introduction of enterprise reporting and data analysis tools. Launched enterprise document management and business intelligence system that enhanced operational excellence by improving collaboration and communications. Created expense tracking mechanism to mitigate a $1M GL discrepancy. Evonik Degussa Corporation, 1998-2005 $13B worldwide specialty chemical manufacturers. Evonik Degussa its.on Corporation, 2003-2005 Director QM/CI Professional Service Center. Evonik Degussa Health & Nutrition Inc., 1998-2003 Director Information Technology. Managed the definition, implementation, and integration of metrics based quality principles into the design and development of business processes and operational controls. Program Manager and Lead Auditor for the concept to delivery of an ISO 9001:2000 QMS with MFG best practices. Program Manager implemented project management office, portfolio management, project management life cycle methodologies utilizing Project Management Institute concepts. Business partner driving the research, design and delivery of the e-commerce strategy and architecture increasing sales by 13% and improving supply chain delivery time by 25%. Restructured business with the post merger synergy team, achieving initial $2M of EBITA savings impact with upside potential of $3.2M to be earned in subsequent years. Harmonized value chain and led change by implementing SAP enterprise applications. Streamlined operations through document management and reprographics technologies. Drove lean enterprise solutions, instilled a customer-centric service culture, negotiated SLA and KPI metrics and established score card reporting. Program manager and 6-Sigma champion saving manufacturing $306,000 in the first year.

JAMES M. KURZ - Continued General Electric - Marquette Medical Systems, 1995-1998. IS Director, $700M global, multidivisional provider of medical equipment. Championed organizational change addressing growth through acquisition by streamlining processes, replacing legacy applications and interfacing systems that provided synergy, promoted agile manufacturing and drove customer focus and competitive advantage. Concept to delivery and project manager for an Oracle ERP and BW/BI systems implementation including reengineering key business processes. Harmonized customer service, warehouse, distribution and repair parts operations. Saving $1M in installation costs and $300,000 in customer service efficiencies. Program manager and change agent that orchestrated technology transformation to a standardized infrastructure that supported new center of excellence concepts. Researched, designed and implemented e-learning strategy and global learning management system (LMS) saving $325,000 in project training expense. Cultivated strategic vendor relationships including negotiating and administration of vendor, outsourcer, consulting contracts and service agreements resulting in $15M annual savings. Leveraged web technologies to maintain an award winning self service web site with customer portals for product information, catalog and ordering. Managed, mentored and grew team while building a framework of discipline, process and control around the IT function, including development and project management. ABB Flexible Automation, Inc., 1992-1995. IS Director (Americas), $120M multi-divisional, geographically distributed, engineer-to-order flexible automated robotic systems integrator. Aligned technology and information usage with business needs by developing strategic plans in collaboration with executive steering council and key stakeholder groups. Led the acquisition, development, and implementation for a Lotus Notes CRM application and ERP Project Engineering & Customer Service system (RPO/Warehouse/Distribution). Visibilitys Rapid Implementation Project Management Methodology Developed all corporate standards, policies and procedures relating to purchasing, security, business continuity, and administration of information and technology usage. Improved access to data and information quality by implementing Executive Information System architecture utilizing data warehouse and Cognos data mart technology. General Electric: 1985-1992. Delivered significant contributions by implementing strategies that eliminated redundancies, increased production output, and delivered productivity, quality, and efficiency improvements at GE Aerospace Controls System Division as Project leader for Manufacturing Systems plus champion for the application of Lean Kaizen and Six-Sigma SPC techniques. GE Healthcare as PM for Customer Service Systems - Logistics & Distribution. EDUCATION PhD: 2005-2008 (Sabbatical), IT Management, Capella University, Min., MN (Graduation - 2012) Dissertation: Enterprise 2.0 Collaboration & Agility: An Extended Technology Acceptance Model. MS, Management, Cardinal Stritch University, Milwaukee, WI Master Thesis: The Development and Implementation of a Computer Literacy Training Course BS, Management Systems, Milwaukee School of Engineering, Milwaukee, WI AAS, Industrial Engineering, Milwaukee Area Technical College, Milwaukee, WI Business Solutions: Oracle, SAP, ADP, Lotus Notes, SPSS, Maximo, MS Office, Project & Visio
(A complete list to be provided upon request)