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Wonderware Wonderware Logger service (wwlogsvc.exe) takes up most of the CPU.

KO ID:6605 Issue: Issue Summary: Wonderware Logger service (wwlogsvc.exe) takes up most of the CPU. Cause: Cause Summary: The Wonderware Logger service (wwlogsvc.exe) is not installed or is corrupted. Products:FactorySuite; WWLogger

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Cause Description: The Wonderware Logger service is one of the services installed as part of the FactorySuite Common components. For more information, see Tech Note 115, "Overview of the InTouch 7.0 Windows NT Services." Click for a link.

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Cause Details: Click here for Tech Note 115: "Overview of the InTouch 7.0 Windows NT Services" Resolution: Resolution Summary: Reinstall the Wonderware Logger service (wwlogsvc.exe)
ActiveFactory ActiveX AlarmDBLogger Allen-Bradley 1784-KT (AB1784KT) AppServer DT Analyst FactorySuite IDE InBatch InControl InSQL Installation

InTouch InTouch TSE

Resolution Description: Click for more information.
InTouch/IOS/DAS InTrack IOS/DAS Licensing Microsoft NetDDE OPCLink SCADAlarm Security SPCPro SQL Access SuiteVoyager SuiteVoyager 2.0 System Management Console (SMC) Toolkits-InTouch ToolkitsIOS/DAS Trend Ver 1.0 Ver 2.0 Ver 2.1 Ver 3.2.1 Ver 7.0 Ver 7.1 Ver 7.11 Ver 7.11 P01 Ver 7.11 P02 Ver 7.11 P04 Ver 7.x Ver 8.0 Ver 8.0 SP1 Ver 8.x Ver 9.0 Ver 9.5 WindowMaker WindowViewer WW Information Server (WIS)

Resolution Details: The Wonderware Logger Service (wwlogsvc.exe) may not start after uninstalling then reinstalling a FactorySuite product. One cause for this behavior is that the Wonderware Logger Service is a FactorySuite Common component. Another possible cause is that the previous installation of a FactorySuite Product was to a different directory. Here is the procedure to reinstall the Wonderware Logger service: 1. Stop the Wonderware Logger service if it is running. To check if the service is running, go to the Task Manager/Processes. - Go to Control Panel / Services. Highlight the Wonderware Logger service, then click STOP. - Or, at the Start/Run or Command prompt type: NET STOP WWLOGSVC 2. Remove the service. - At the Start/Run or Command prompt type: "C:\Program Files\FactorySuite\Common\wwlogsvc.exe" -remove This step stops a running service and removes the service. The path must be specified in quotes. - Or, run Regedit or Regedt32 and delete the Registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WWLOGSVC 3. Re-install the current version of the Wonderware Logger service. - At the Start/Run or Command prompt type: "C:\Program Files\FactorySuite\Common\wwlogsvc.exe" -install 4. Start the Wonderware Logger service. - Start the Wonderware Logger service from Control Panel / Services. - Or, at the Start/Run or Command prompt type: NET START WWLOGSVC 5. If the preceding steps fail, remove the WWLOGSVC entry from the Registry, delete the wwlogsvc.exe, and reinstall the Wonderware Logger service. - FS2000 ver 7.0: Reinstall the FactorySuite Product. This will also reinstall the Wonderware Logger service. - FS2000 ver 7.1: Install the Common components from any of the FactorySuite Product installation CDs. Note: Be sure to reapply the latest Service Pack/Patch that was installed if the Common components is reinstalled after installing a FactorySuite Product. For more information regarding the FactorySuite related services, see Chapter 6: "FactorySuite Common Components" in the the FactorySuite System Administrator's Guide (FSAdminUG.pdf), or Tech Note 115 - "Overview of the InTouch 7.0 Windows NT Services".

Created on 2002-03-06 by CHUANH Modified on 2002-07-19 by MARILOUA Weight: 2

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9/30/2010 11:04 AM