Date Project

9-Apr-05 Al Jawal

Document Code View Level Version Approved By

PM-L4A Departmental 0.3 Director Mobile Services O&M

Process ID Process

F2-SCA-ASR-PR-321218 Allocate Specific Resource to Service

Developed By F. Alrubaie Reviewed By Work Team Description

Process Owner(s) Value Added Services (VAS)

Issue identifiers for new services and to manage identifier pools for services Trigger(s) VAS Engineering request to make necessary provisioning for VAS services. Input(s) Items Service Provisioning Request Sources VAS Engineering Output(s) Items Resource Allocated to Service Implement & Configure Service Process Activities 1-Carry out Resource Assignment 2-Confirm Resource Allocation Business Objective(s) Make allocation for VAS resources to provision VAS services Key Control(s) Not identified. Activities Owners Value Added Services (VAS) Value Added Services (VAS) Business Risks Not Identified. Key Performance Indicator(s) Not Identified. Customers VAS Engineering Sales-Key Accounts

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Date Project Developed By Reviewed By

9-Apr-05 Al Jawal F. Alrubaie Work Team Activities

Document Code View Level Version Approved By

PM-L4B Departmental 0.3 Director Mobile Services O&M Description

Process ID Process Process Owner(s) Responsible

F2-SCA-ASR-PR-321218 Allocate Specific Resource to Service Value Added Services (VAS) Tasks 1. Receive request from VAS Engineering 2. Review and Clarify Request & Design Information

1-Carry out Resource Assignment

The provisioning of the VAS services (e.g. Bulk SMS service to key customers) requires making appropriate resource allocations, for example, within the Short Messaging Service Center (SMSC) managed by the Value Added Services (VAS) group to allow Value Added Services (VAS) direct access to the key account customer through the leased link provided by the data and IT groups for the Bulk SMS service. This may also include opening up of ranges for voice mailboxes.

3. Assign resource(s) to service

1. Confirm resource availability Once appropriate allocation of resources has been made, the service is ready for implementation, configuration and finally end to end testing. The VAS group confirms to VAS Engineering the carrying out of the resource allocation so as to proceed further. 2. Confirm resource allocation Value Added Services (VAS)

2-Confirm Resource Allocation

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Date Project Developed By Reviewed By

9-Apr-05 Al Jawal F. Alrubaie Work Team

Document Code View Level Version Approved By

PM-L4C Departmental 0.3 Director Mobile Services O&M

Process ID Process

F2-SCA-ASR-PR-321218 Allocate Specific Resource to Service

Process Owner(s) Value Added Services (VAS)

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