Professional Documents
Culture Documents
Marketing mix
Products
Prices
Promotion
Distribution
Advertising
Public relations
Personal selling
Sales promotion
Planning Planning Budgeting Budgeting Recruiting and selecting Recruiting and selecting Training Training
Motivating Motivating Compensating Compensating Set-up territories and Quota Set-up territories and Quota Sales Force Management Sales Force Management Evaluating performance Evaluating performance
SALES MANAGEMENT
Sales Management means the Planning, Direction and Control of Personal Selling, including recruiting, selecting, equipping, assigning, routing, supervising, paying and motivating as these tasks apply to the personal sales force. American Marketing Association
Job Responsibility
Selling Face-to-face Telephone selling Administration Account service/coordination Travel/waiting Internal meeting
2) Relationship Selling
Quality of Quality of Product or Product or Service Service 26% 26% Competitive Competitive Price Price 18% 18%
Seller contacts customer after the purchase to determine if they are satisfied and have future needs.
3) Partnering
Seller works continually to improve its customers operations, sales, and profits. Encourages both, the buyer and seller to share information, risks and profits together Buyer striving for the lowest possible cost and the seller aiming for the highest possible margins while enriching each other.
4) Consultative Selling
The Team Leader Role
Sales person coordinates all the information, resources and activities needed to support customers before, during, and after the sale. Forms Sales Team to interact with the Buying Teams.