Solutions

ATM Solutions What If You Could Improve ATM Driving and Support, While Offering More Value-added Services to Cardholders?

Solutions Fiserv has more than 30 years of experience in ATM terminal driving and support. ATM Solutions from Fiserv support financial institutions in all 50 states, plus thousands of ATMs processing nearly 100 million transactions each month.

As the global leader in financial services technology, Fiserv is driving innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management, and Insights & Optimization, and leading the transformation of financial services technology to help our clients change the way financial services are delivered. Visit www.fiserv.com for a look at whats next, right now.

We drive all major ATM models and support all transaction types. We can handle as much of the ATM workload as you prefer, including providing a full-function operational outsourcing solution ATMcareSM. New makes and models of ATMs are tested inhouse to certify their compatibility with the Fiserv system. Our long-standing, strong partnerships with major ATM manufacturers ensure timely support of new software, terminals, and hardware components. Fiserv allows you to determine the most cost-effective communication method for your institution by offering a variety of methods for you to choose from. And we make it easy for you to earn maximum revenue by providing surcharge flexibility. Standard Processing Fiserv provides complete ATM device driving services, including: Transaction authorization. Advanced monitoring and dispatch. Network gateway access to all major international, national and regional networks. Settlement for ATMs Enhanced Processing Our enhanced ATM capabilities allow you to provide the features, functions, and options most important to you and your cardholders, including: PIN change at the ATM Issuer fee acknowledgement for overdraft/ courtesy pay programs

Mini-statement printing Non-currency dispensing (for example, postage stamps) Enhanced Deposit Processing Ready to leverage the many benefits of no-envelope depositories? Enhanced Deposit Processing provides state-of-theart ATM deposit technology that increases cardholder satisfaction and improves your bottom line. Operational/Monitoring Tools Fiserv provides comprehensive operational and monitoring support and tools to help you manage your ATM portfolio. ATM Monitoring ATM Monitoring, included in your EFT ATM device driving, uses industry standard GasperTM technology to provide 24 x 7 ATM support. ATM Manager This 24-hour reporting service provides real-time, web-based access to your ATM status and ticket history, so you can see and address issues promptly and keep your ATMs open for business. Electronic Journal (EJ) Upload EJ Upload is a process that provides ATM electronic journal data to you via file transmission eliminating the need to visit ATMs to retrieve the data, along with the cost and inconvenience of buying, storing and processing floppy disks or CDs.

Remote Key Transport The Fiserv Remote Key Transport service generates your unique Triple DES ATM keys and sends them to your ATMs any time reducing site visits, eliminating manual key entry and associated errors, and avoiding the need for paper-based key mailers. Online Access You can access a variety of daily and monthly reports online, and gain online access to real-time transaction data. Online host interface support is available for a wide variety of account processors. Optional Features Fiserv also offers a rich set of optional features, including: ATM Cardholder Preferences Your cardholders can personalize their ATM experience by pre-selecting a preferred language, withdrawal amount, account type, and receipt preference. Personalized service and faster transactions for your cardholders will mean increased loyalty for your financial institution. ATM Marketer SM ATM Marketer makes it easy for you to change your ATM marketing messages, any time you want, for the ATMs Fiserv drives. You have complete control of the text content appearing on the Welcome, Please Wait and Thank You screens.

ATM Voice Guidance Our ATM Voice Guidance capability provides audible instructions and information for visually impaired consumers at your voiceenabled ATMs. Cardholders simply plug their personal headphones into the ATMs audio jack and follow the instructions. ATM Multiple Languages With our extensive language library, you can offer the languages used by your cardholders and attract new cardholders in the process. Up to eight languages can be added per device, depending on your ATM model. Terminal Graphic Design Services When it comes to your ATM screens, one size does not fit all. We understand how important brand identity is to you. Thats why we work with you to establish professional graphics specific to your needs.
Long-standing, strong partnerships with major ATM manufacturers ensure timely support of new software, terminals, and hardware components.

Connect With Us For more information on ATM Solutions, please contact us at 800-872-7882 or visit www.fiserv.com.

Fiserv, Inc. 255 Fiserv Drive Brookfield, WI 53045

800-872-7882 262-879-5322 getsolutions@fiserv.com www.fiserv.com

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