1. Who are the primary users of ERP systems?

A) Sales, marketing, customer service B) Accounting, finance, logistics, and production C) Customers, resellers, partners, suppliers, and distributors D) All of the above 2. Which component is a credit-management feature typically included? A) Accounting and finance components B) Production and managerial management components C) Human resource components D) Production and materials management components 3. Which activities do accounting and finance components perform? A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control. C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management D) None of the above 4. Which of the following is one of the four perspectives included in the balanced scorecard? A) Learning and growth perspective B) Internal business process perspective C) Customer perspective

D) All of the above

5.

What is enterprise resource planning?

A) The analysis and redesign of workflow within and between enterprises B) A standardized set of activities that accomplish as specific task, such as processing a customer's order C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations D) Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

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. 6.What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules? A) Collaboration system B) Unstructured collaboration C) Structured collaboration D) Content management system 7. What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?

A) Social networking analysis B) Messaging-based workflow system C) Database-based workflow system D) Instant messaging 8. Why do ebusiness and ERP complement each other? A) They allow an organization to plan, schedule, and control the acquisition of raw materials to the receipt of finished goods B) They allow an organization to establish a web presence and fulfill orders expeditiously C) They provide an organization with an integrated view of customer data and interactions allowing the organization to work more effectively D) They allow an organization to collect information used throughout the organization, organize it, and apply analytical tools to assist managers with decisions 9. What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors? A) Middleware B) Enterprise application integration middleware C) Automated business process D) Ebusiness infrastructure 10. What is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes? A) Core competency B) Core competency strategy

C) Collaboration system D) Information partnership 11. What facilitates the automation and management of business processes and controls the movement of work through the business process? A) Content management system B) Groupware system C) Knowledge management system D) Workflow management systems 12. Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution? A) CRM B) SCM C) ERP D) All of the above 13. Which of the following does an ERP system accomplish? A) Takes data from across the enterprise B) Consolidates and correlates enterprise data C) Generates enterprisewide organizational reports D) All of the above 14. What is at the heart of any ERP system?

A) Information B) Employees C) Customers D) Database 15. Which system did the city of Los Angeles decide to implement to integrate purchasing and financial reporting? A) CRM B) ERP C) SCM D) KM 16. Which of the following categories would contain KMS tools? A) Elearning application B) Discussion and chat technologies C) Search and data mining tools D) All of the above 17. What consists of anything that can be documented, archived, and codified, often with the help of IT? A) Explicit knowledge B) Tacit knowledge C) WCM D) DMS 18.

What supports the capturing, organization, and dissemination of knowledge throughout an organization? A) Content management system B) Groupware system C) Knowledge management system D) Workflow management systems 19. Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions? A) Business intelligence B) Ebusiness C) Customer relationship management D) Supply chain management 20. Which part of finding of the right ERP solution refers to the degree of gaps that exist between the systems and the business process? A) Overall fit B) Proper business analysis C) Solid implementation plans D) All of the above