Market leader - Pre-Intermediate SAMPLE TEST A4

A. VOCABULARY

1. In a company the . Department is responsible for presenting, advertising and selling the company's products in the best possible way A. Marketing B. Accounts C. Personnel D. R & D 2. He's our Security Officer. He makes sure that our staff and premises are.. against crime. A. protected B. protested C. saved D. supported 3. The amount of product that people want is called the . product. In business the word is strongly associated with the opposite idea of "supply". A. wish B. need C. like D. demand 4. If I don't understand what someone means, I ask for . A. meaning B. clarification C. information D. message 5. This car was the most expensive purchase I've ever ... A. made B. done C. taken D. put 6 . A salesperson who knows a lot about their products is very. A. know-how B. knowledgeable C. skillful D. well-educated 7. Goods will be within one week upon receipt of your order. A. dispatched B. exchanged C. purchased D. traded 8. One way to a career move is to join a small but rapidly growing company, A. make B. take C. offer D. produce 9. An agreed length of time in which someone can decide not to buy something they have agreed to buy is referred to as a .. period. A. cooling-off B. guarantee C slowdown D. sit-down 10. .. are something valuable belonging to a person or organization which can be used for the payment of debts. A. Belongings B. Assets C. Materials D. Resources 11. .. refers to the activity of making a product available to customers, for example by supplying it to shops/stores. A. Distribution B. Sales & Marketing C. Promotion D. PR 12. Something you buy cheaply or less than the usual price is referred to as a(n)... A. offer B. bargain C. special sales D. gift 13. It is useful to have a detail description of typical customer: the.of the customer. A. file B. database C. profile D. segment 14. He's going to. a year of to travel around the world and think about the meaning of life. A. make B. take C. do D. get 15. The group is committed to creating and delivering_________ .. to its customers and employees. A. value B. money C. assets D. capital 16. The new post requires someone who is .. or is able to express thoughts and feelings clearly. A. strong B. confident C. fun D. articulate 17. Our company is . for a new Sales Manager for the branch in China. A. finding B. getting C. looking D. wanting 18. Our advertising agency has just . a big contract with a cigarette company. A. won B. played C. scored D. led 19. We offer our customers six month's. credit, i.e. without an extra charge for interest, on purchases over 800. A. tax-free B. fault-free C. interest-free D. profit-free

20. He . the company 25 years ago, and stills works for us. A. joined B. enjoyed C. combined D. connected 21. Tomeans to give the buyer their money back because they are not satisfied with what they have bought. A. return B. refund C. replace D. recall 22. The amount of money a company receives from sales in a particular period is called its . A. total B. turnover C. cost D. expenditure 23. A is someone who buys and sells goods in large amounts to shops and businesses. A. retailer B. dealer C. wholesaler D. trader 24. It says 5.60 on the label. You've .. me 6.50. A. charged B. taken C. deducted D. increased 25. They will only . a discount if you buy more than a certain amount. A. supply B. provide C. get D. give 26. After five years working as a PA she decided to take a career .. to do a training course. A. move B. break C. rest D. plan 27. When receiving an online order, we .. the customer to acknowledge receipt and to inform them when the goods will be shipped. A. post B. send C. email D. letter 28. My boss asked me to. charge of the office for a few days while he was on a business trip. A. give B. have C. take D. get 29. The Department concerns with studying new ideas and planning new products. A. HR B. Administration C. Marketing D. R & D 30. Certain companies . career opportunities to the long-term unemployed or people without formal qualifications. A. offer B. supply C. grant D. award 31. In order to get full., customers must send back goods in the original packaging. A. return B. discount C. refinance D. refund 32. He realized that the meeting was his last to impress the client and win the contract. A. place B. situation C. case D. chance 33. If this dotcom has a(n) . catalogue we can look at their products in details from the Net. A. website B. online C. selling D. example 34. In 1999, the company went online and introduced its private label credit card and catalogue. 'Introduced' here is similar to ... A. launched B. established C. set up D. produced 35. The Sales Department to dispatch the goods within two days, but they haven't arrived yet. A. said B. promised C. committed D. told 36. Part of good customer relation is knowing how to__________. complaints. A. deal with B. fight against C. get over D. keep off 37. We are improving our services to .. the needs of a wider range of customers. A. requires B. meet C. apply D. answer 38. Ambitious people often decide on their career.., i.e, ideas for their future career, while they are still at school or university. A. plan B. activity C. agenda D. timetable 39. The site may be what customers in the first place, but it is the quality of the products or services that keeps them. A. encourages B. attacks C. attracts D. appeals 40. The task of the PR Department is to project the right of a company. A. imagination B. image C. picture D. name 41. Our sales have increased considerably recently resulting in our much bigger . A. share market B. market place C. market share D. market percentage 42. There was nothing we could do about it - the situation was our control.

A. out of B. in C. under D. within 43. A(n) .. is a request by a customer for goods or services. A. requirement B. question C. order D. supply 44. If it's not working, take it back to the shop. They have to replace goods by law. A. mistaken B. lazy C. faulty D. incorrect 45. We've increased by 20% in this plant since we put in the new equipment last year. A. productivity B. ability C. probability D. possibility 46. I work in the .. Department. My job involves dealing with customers' problems and complaints. A. After-sales B. Finance C. HR D. Quality 47. I have met them several times and they seem honest. I think we can . business with them. A. make B. get C. do D. have 48. We're only a small business and don't have the capital to___________. with the big corporations. A. compete B. compel C. fight D. knock out 49. . refers to the money a company makes after taking away its costs. A. Benefit B. Profit C. Total D. Margin 50. A .. is a company which is more than 50% owned by a parent company. A. business B. representative office C. distribution network D. subsidiary 51. The large number of temporary contracts resulted in a high . of staff. A. turnover B. departure C. arrival D. wastage 52. If you pay the . within 15 days, you'll get a 5% discount off your next purchase. A. list B. receipt C. invoice D. quotation 53. I am sorry, we are .. The items you ordered are not available now. A. out of order B. outside warehouse C. out of date D. out of stock 54. We will start our business as soon as we've raised__________capital for investment. A. sufficient B. enough C. huge D. both A & B 55. He's got a great sense of . People often feel relaxed when talking to him. A. humour B. responsibility C. laugh D. fun 56. . service refers to the help you get from a company when you start using their products. A. Public B. After-sales C. Online D. Free 57. The machines were faulty, so we returned them to the . A. supplier B. shopper C. buyer D. customer 58. We asked customers who are not fully to return goods within ten days. A. interested B. satisfied C loyal D. devoted 59. The main building or location of a large organization is its or head office. A. headquarters B. biggest site C. head place D. head location 60. A good looks professional and is easy to use. A. Net B. World Wide Web C. website D. server 61. ., the company ran out of money to pay interest on its bonds. A. Luckily B. Unfortunately C. Hopefully D. Interestingly 62. I'll be there in five minutes, I just have to .. a phone call first. A. do B. make C. get D. take 63. Sales reps need to be , because they are constantly meeting customers. A. ongoing B. outgoing C. outdoing D. outspoken 64. The company has just won a(n) .. to supply engines to a French business airline. A. order B. invoice C. bill D. ticket 65. The majority of factories in the region have a . of 50 to 100 people. A. party B. workforce C. band D. crowd 66. A salesperson who knows a lot about their products is very ... A. knowledgeable B. intelligent C. elegant D. sensitive

67. The part of a job involves keeping records and writing reports is called the . A. administration B. paperwork C. office work D. service 68. Dieter never leaves the office until his day's work is finished. His colleagues all say he's the most .. man in the company. A. outgoing B. intelligent C. ambitious D. hardworking 69. We decided to our money in Jack's new business. Hope it will be successful. A. invest B. save C. purchase D. pay 70. If you want to do well in business, you should know how to keep the happy? A. visitors B. managers C. customers D. passengers B. GRAMMAR 71. If you want your website to be effective, you .. work on it all the time. A. ought B. can C. have to D. need 72. We always . our customers' reactions to our products very carefully. A. observe B. are observing C. observed D. are observed 73. I .. the new Marketing Director's name. A. not remember B. don't remember C. am not remembering D. are not remember 74. If you need a password, you mustn't let anyone else .. it. A. use B. to use C. using D. for using 75. The group of the company's sales representatives . at the Hilton until Sunday. A. stay B. are staying C. are stay D. to stay 76. High street retailers need to present goods . to get people to the shops. A. attract B. attractive C. attraction D. attractively 77. Smithson's magnificent headquarters building in Bloor Street in Toronto, Canada. A. is standing B. standing C. stands D. to stand 78. Later Valentino began selling packaged chocolate . to the public and created the Valentino brand. A. directed B. directly C. on direct D. direction 79. The company CEO important new markets in the Middle East now as he to get more information about them. A. is visiting/ needs B. visits/ needs C. visits/ is needing D. is visiting/ is needing 80. I would like .. all our employees for their great efforts in the last year. A. thank B. to thank C. thanks D. thanking 81. Do not hesitate to contact us if you have any questions relating to the agreement. A. with B. to C. for D. 82. Marketing is more important for online retailers than for high street retailers, and you . spend more on advertising when doing business online. A. shouldn't B. should C. have D. ought 83. We have to make a decision on the time for .. up the website. We want to have it in a month's time. A. set B. setting C. to set D. having set 84. Our office usually .. at 5:30 pm, but today we . open until 6. A. close/is staying B. closes/ stays C. closes/ are staying D. is closing/stays 85. When going aboard you will need your passport all the time so you leave it at the hotel. A. don't have to B. mustn't C. ought D. had better 86. It's absolutely necessary, we talk with the unions about the redundancies. A. must B. have C. can't D. ought 87. She is very hard-working .. not very imaginative. A. and B. but C. so D. because

88. Workers at our factory .. a special uniform. It is compulsory for all of us. A. have to B. don't have to C. can't D. are able to 89. I choose to order online because I don't have time for going shopping and I .. queue at check-outs. A. must B. should C. don't have to D. can 90. A good website should provide a lot of information about the goods. the online company is offering. A. B. so C. because D. so that 91. What are the qualities and skills for a successful career in business? A. are needed B. need C. needing D. needed 92. In many ways, selling online is similar selling mail order. A. by/to B. with/to C. to/by D. to/with 93. We will let you next week, but I can't promise anything until I talk with the Board. A. to know B. knowing C. know D. known 94. It is said that if you choose a job you love, you will never have a day in your life. A. work B. working C. worked D. to work 95. The ability to work independently is very important in this job. You should know . to deal with work and take responsibility. A. what B. how C. D. where 96. People use the Internet for transferring data, playing games and . with other computer users. A. socializing B. to socializing C. to socialize D. socialize 97. The chance of success in a job interview depends a lot ............ your communication skills and experience. A. with B. on C. for D. at 98. Communication skills are extremely important for a manager. People should understand what you are trying to tell them .. A. do B. doing C. to do D. be done 99. You should ask questions at a job interview to show that you are really_____________ .. in the opportunity. A. interested B. interesting C. interest D. to interest 100. In spite of the of many dotcom companies, selling over the Internet is not dead. A. disappear B. disappearing C. to disappear D. disappearance 101. Will you be able to ship the goods within ten days if we place an order ..? A. in this week B. at this week C. of this week D. this week 102. Do you think overdrafts are a good source of finance in case of economic ? A. difficult B. difficulty C. difficultly D. difficulted 103. She runs a public relations company that advises clientshuman resources and recruitment. A. on B. with C. of D. at 104. At present we .a survey to find out what sort of after-sale service our customers . A. are carrying/ are wantingC. are carrying/ want B. carry/ want D. carry/ are wanting. 105. Nightshift workers travel to work in the rush hour. A. have to B. don't have to C. mustn't D. can't 106. The sales representatives always do their best . the sales target. A. to meet B. meet C. meeting D. for meeting 107. We are willing staff with attractive performance-based bonuses. A. to reward B. to reward C. rewarding D. for rewarding 108. I will do the job immediately .. I get some money in advance. A. as long as B. unless C. incase D. as though 109. .. the demise of thousands of dotcoms, internet retailing is not dead. A. Despite B. In spite C. Although D. Even though 110. Staff should also have good knowledge the products they sell so as to be able .. customers' questions. A. of / to answer B. in / answer

C. about / answering D. for / to answer 111. I'm afraid I'm not good decisions. I never know what the best thing to do is. A. to make B. for making C. at making D. making 112. You have a very intolerant attitude. You . try to accent other people's opinions. A. need B. can C. have D. should 113. I __concentrate because there was too much noise. A. could B. couldn't C. can D. can't 114. If you are not feeling very well, then I think you . take the day off work. A. will B. should C. ought D. need 115. I'm sorry I'm a bit late I go to a meeting and it lasted longer than I expected. A. should B. must C. had to D. could 116. Perhaps the most . and convenient of all domestic appliances is the microwave oven. A. used B. using C. uses D. useful 117. I knew the exam would be difficult, but I didn't expect it to be .. that. A. as hard as B. harder than C. more harder as D. more hard as 118. You really .. buy anything in the market there - it's all poor quality stuff and far too expensive. A. should B. shouldn't C. must D. can 119. Please accept my sincere apologies for the delay .. to you. A. responding B. to respond C. in responding D. of responding 120. Many workers can't use computers; training is required. A. consequently B. however C. for example D. but C. READING 121 Modern-day retailing is a dynamic business sector which reacts quickly to fashion trends and technological advances. Nowadays, approaches to sales range from personal contact with the customer in traditional stores, to online commerce. What can be inferred from the passage?

A. Modern-day retailing only responds to changes in fashion and technology. B. Modern-day retailing combines a number of different approaches to sales.
C. There are only two ways of selling. D. Personal contact with the customer in traditional stores is the most important way of selling. 122. A company intranet can, of course, be used for unimportant information like office memos and canteen menus. But an intranet should provide important information which people need to make decisions about new products, costing and so on. What is true according to the passage? A. Office memos are very important information for the staff. B. An intranet is used mainly to inform about the menus. C. An intranet should be used to provide both important and unimportant information. D. People can't make their decisions without an intranet. 123. Online shopping has provided consumers with a vastly increased access to a huge range of local and international goods. However, this system of shopping lies heavily on consumer confidence. Buyers need to be able to trust that purchasing systems are secure and that they are not exposed to credit card fraud. What is NOT true according to the passage? A. It is now very easy for consumers to get information about goods online. B. People will only buy goods from an online company if they trust it. C. Buyers want the guarantee that it is safe for them to use credit cards buying things online. D. Online companies usually provide a wider range of local goods than international ones. 124. Graduates, who want to enter retailing, may study Business Management or Information Technology at university. But the retail industry encourages ambitious non-specialists with experience in the business.

What can be inferred from the passage? A. A Business Management Degree is compulsory for all people to work in retailing. B. Graduates will definitely be successful if they learn Business Management and IT at university, C. Experienced and ambitious people will probably do well in retailing even if they don't have a university degree. D. People in retailing are good at business management. 125. Highly successful business owners know how to manage their time and have systems which enable them to work effectively at all times. They are always organized so that they don't waste their time. What sentence is true according to the passage? A. Business people don't waste their time because of their organization. B. Good time management is essential for being successful in business. C. Only successful business people are good at managing their time. D. Businesses have systems to help business people to work effectively all times. 126. If a company's intranet is working properly, it can link together huge amounts of information, which is stored in different places in the company. In this way, people can get the information they need, regardless of where it comes from. If a companys intranet is efficient ... A. the staff can get information they need from different sources B. huge amounts of information may be lost C. it can link a lot of people together D. information can be stored in different rooms 127. If managers are to improve the running of their organization, it's important for them to understand what motivates the workforce - to know how to satisfy the high flyers and those who have lower ambitions or ability. What can be inferred from the passage? A. Staff can be motivated in the same way. B. High flyers' motivation is more important than that of less ambitious staff. C. There are different kinds of people working for an organization. D. Managers' ability to satisfy their staff is the most important for the success of their organization. 128. We are one of the largest mobile phone retailers in Europe. We offer independent advice on mobile phones. We have more than 800 stores in 10 countries, and we grow fast. We employ over 3000 workers. Currently we are considering the next stage in our development, and we are preparing for major growth outside Europe. Which of the following business areas does the company specialize in? A. engineering B. banking and finance C. pharmacy D. retailing 129. We are in a highly competitive industry. Our market share has decreased from 21% to 17%. The company's share price has fallen and is now at an all-time low of 48p. Falling production and weak demand have had a negative effect on our plans, so we are now unable to finance new projects that we announced earlier. How much has the companys market share decreased? A. by 21% B. by 48 p C. by 17 % D. by 4 % 130. Every member of the workforce has needs and expectations, and these needs and expectations will affect each person's behaviour. For example, they will work harder if they know that they will be rewarded - that is, if they can achieve their goals of higher pay or promotion. The achievement of these goals will, in turn, lead to job satisfaction. What cannot be inferred from the passage? A. High pay and promotion will motivate staff to work harder. B. It is common that job satisfaction results from high pay and promotion. C. Staff's needs and expectations can have significant effects on their behaviour. D. The most important goals of staff are high pay and promotion. 131. For seven years, Kenshin Oshima had a very good job at the firm Mitsui and Co. But, at the age of 29, he did something very rare for a Japanese manager - he resigned. When did Kenshin join Mitsui and Co?

A. At the age of 22. C. At the age of 29. B. Seven years ago. D. When he stop working as a manager. 132. In fact, MUZAK can improve employees' performance by reducing stress, boredom, and fatigue. In one survey, overall productivity increased by 30%, although 5% to 10% is the average. Which of the following did MUZAK not apply to improve employees' performance? A. raising salary C. making employees more interested B. reducing stress D. helping employees avoid tiredness 133. A lot of research has been done in America on the effect of 24-hour working, and there is growing concern about the long-term dangers of a society that doesn't sleep. Americans are said to be sleeping 20% less than they did 100 years ago, and 55% claim to suffer at least occasionally from chronic tiredness. How did American sleep? A. More than they do. C. 20% less than they do. B. As much as they do. D. Not as much as they do. 134. University education is not enough for Japanese company managers. Today many companies like Nissan, Toyota and Sanyo send their managers on a 13-day course where - far from sitting at desks studying - they are subjected to a harsh military discipline which includes forced marches of up to 40 kilometers. What kinds of people are these courses for? A. Managers C. People who want to get promoted D. People who work for big companies. D. People who don't want to lose their jobs. 135. In some places, shopping is no longer seen as a leisure activity. Traffic problems, the difficulty of parking, crowded shops and the high cost of goods in shops all mean that shopping is unpleasant. Thus, online retailers have a big potential market. But even here, it will take a long time before people lose the need to touch and see certain types of goods before they buy them. Which of the followings is NOT considered as one of the reasons that make shopping unpleasant? A. traffic problems C. crowded shops B. expensive goods in shops D. unavailability of goods 136. In the last decade technology has changed the retail sector in several ways. A major change is the till system the cash machines in stores. A generation ago the till was simply a machine for keeping money in and printing receipts. Today it's part of a vast electronic tracking system which can identify individual products and tell the store's head office when to send more to the store. Which sentence is true? A. In the past the cash machines in stores were used as a big safe for keeping money only. B. With new technology till systems are now designed for different purposes. C. The till systems now will recognize the features of the store's products. D. The till systems will place orders for more products. 137. Online stores must describe products for sale with text, photos, and multimedia files, whereas in a physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection which might involve a test drive, fitting, or other experimentation. What can be inferred from the passage? A. Customers can actually check products online if they take photos. B. The way products are presented to customers is different in online stores and high street stores. C. Packaging is not necessary for products sold online. D. Direct inspection makes products more reliable. 138. The way in which the Internet encourages people to shop about is having a big impact on the market. Internet retailers have been able to offer cut-throat prices because they do not have to bear the cost of running a physical store. Which is NOT true according to the passage? A. Internet is a very effective way for online retailers to encourage people to shop. B. Market has been affected a lot with the use of Internet for buying and selling.

C. Cut-throat prices are expensive, not reasonable prices. D. The cost of running a physical store can be very high. 139. When people hear the word Guinness, they think of the Irish beer of the same name, but in fact the Guinness Company now is a multinational with a vast network of join-venture companies, distributors and subsidiaries, and an annual turnover of more than 4 billion. Its products are sold in over 200 countries worldwide. What can be inferred from the passage? A. The Irish beer called Guinness is very popular. B. A multinational should have its head office abroad. C. Guinness Company has production facilities in more than 200 countries throughout the world. D. Guinness Company has a higher annual turnover than its subsidiaries. 140. In relation to packaging, many products are packed in paper and plastic which themselves have their own processes and costs. Excessive packaging is often criticized, but it must be remembered that packaging serves a purpose often more than one purpose - such as maintaining freshness and hygiene, as well as providing information. Which is NOT true according to the passage? A. Paper and plastic are commonly used for packaging. B. The costs of producing paper and plastic are very low. C. Too much packaging is considered as a waste of valuable materials. D. Packaging is necessary to provide information about the product. D. FUNCTIONAL ENGLISH 141. Which of the following sentences can be used to start the first part of your talk? A. Learning foreign languages is good for three reasons. B. I'd like to begin by giving three reasons for learning foreign languages. C. There are three reasons for learning foreign languages. D. Three reasons for learning foreign languages have been identified so far. 142. Which of the following sentences can be used to refer to the last part of your talk? A. Finally, we can do better in our jobs if we can use some English because .... B. It can not be denied that English is useful for our jobs. C. I am sure that English is good for you at work. D. Anyone who is good at English can do their jobs better. 143. The sentence "To sum up, youd like to briefly look at the main points again" is used for? A. outlining a talk B. adding information. C. listing parts of a talk D. concluding a talk

144. Which of the following sentences can be used to invite questions when giving a presentation? A. I'd like to hear your questions now. B. Would anyone like to ask any questions? C. If you need something, ask me about it. D. I hope I'll be able to answer your questions. 145. Which of the following sentences can be used to delay answering a question when giving a presentation? A. I'm afraid I can't answer that at the moment. I'll check with my director and get back to you. B. I don't think I can answer that at all. C. Your question is not relevant, I'm afraid. D. I will give you an answer when I am ready, but not right now. 146. Which of the followings do you use to show your polite disagreement on the suggestions, "Youd like to display a large number of book covers on every page. What do you think?"?

A. It's a bit too much. I'd say. B. Mmm, I don't know.

C. Absolutely. D. Maybe you're right.

147. What would you say to accept this offer, "We can offer 10% off all quoted prices for further orders above 6,000 euros." A. Alright, we'll agree to that. B. That's not acceptable, Im afraid. C. Yes, that's no problem. D. Yes, certainly.

148. You are calling someone who is not available at the moment. Which expression can you use to ask when the person will be available? A. I hope Mr. Brown will be available this afternoon. B. It would be great if Mr. Brown could call me this afternoon. C. Does Mr. Brown go anywhere this afternoon? D. Will Mr. Brown available this afternoon? 149. How can you ask a person to give your message to the person you want to speak to? A. Could you ask him to call me? It's very important. B. You'd better ask pm to call me. It's very important. C. I want him to call me. It's very important. D. He should call me as soon as possible. It's very important. 150. Which of the expressions can you use to identify yourself when you are making a phone call? A. Hello. Norman Silvers here. Is Mr. Fredericks available now? B. I need to speak to Mr. Fredericks, he knows me very well. C. Tell Mr. Fredericks about me right now, please. D. Hello. This is Silvers from Highgate Investment. Could I speak to Mr. Fredericks, please?