Avaya one-X Communicator 6.

Agenda
1. 2. 3. 4. 5. 6. 7. 8. 9.

Overview Whats new in Release 6.0? Hardware and Software Requirements Installation Session Manager Support SIP User Configuration (CMES, CMFS) Video Enhancements Deployment Enhancements Instant Messaging and Presence

10. Legacy H.323 UC functionality 11. Feature Matrix by Protocol/Mode 12. Diagnostic Logging
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Avaya one-X Communicator 6.0 Overview

A next-generation collaboration client Provides enterprise users with simpler, more intuitive access to all their everyday communication tools:
Instant messaging, voice, video calls,

and conferencing
Intelligent Presence aggregated

across Avaya, Microsoft Office Communicator and IBM Sametime

Intuitive access to messaging,

conferencing, contacts, call history, and usage modes

H.323 and SIP in single standard

interface

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Avaya one-X Communicator 6.0 Overview

Telephony

Video

Conferencing

Presence & Instant Messaging

Desktop Integration

Messaging

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Avaya one-X Communicator 6.0, July 2010 (GA) Whats new?

SIP

Video

Deployment Enhancement

Instant Messaging

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SIP
Avaya one-X Communicator 6.0, July 2010

Session Manager Support (6.0+) SES Support

Available with first Service Pack in Sept 2010

SIP Video (My Computer only)

Strengths

Video

Deployment Enhancements

Instant Messaging

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Video
Avaya one-X Communicator 6.0, July 2010

SIP My Computer mode

-Session Manager only

New GIPS Media Engine Windows 7 Support 64-bit OS Support High-definition Video
SIP Opportunities

Deployment Enhancements

Instant Messaging

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Deployment Enhancements
Avaya one-X Communicator 6.0, July 2010
SIP Video Instant Messaging

Weaknesses

Enhanced IT policy setting Prevent caching of username/passwords Control available Modes (Other Phone, Shared Control) Assign Groups, per phone setting files Dialing rule enhancements Improved auto-configure option

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Instant Messaging
Avaya one-X Communicator 6.0, July 2010
SIP Video Deployment Enhancements

Threats

Enhanced collaboration tool Point-to-Point IM Session Manager 6.0 environment only 10,000 users per server Local and centralized archiving Click-to-call IM with MOC, XMPP IM users
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Hardware and Software Requirements

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Hardware Requirements
Minimum PC Hardware Requirements:
Pentium III 800MHz processor (or higher) Minimum Pentium 4 2.0 GHz processor (or equivalent) required for video

support 512 MB RAM (1GB for Microsoft Vista) 256 MB Video RAM At least 1.5 gigabytes (GB) of available space on the hard disk Keyboard and a mouse (or some other compatible pointing device) Video adapter and monitor with 1024 x 768 or higher resolution Network Interface Card (NIC) USB Headset or sound card with microphone and speakers for My Computer mode Recommended USB Camera

NOTE: Where possible, please follow Microsoft Windows Operating System Recommended Hardware requirements based on Operating System version information
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Hardware Requirements for HD Video

Minimum PC Hardware requirements for HD video:
Intel Dual Core or Core 2 Duo or Core i3 and higher At least 100MB dedicated video memory (if shared from main, main

needs to be compensated additionally by 100MB) At least 2GB RAM HD camera (note up to 720p is supported in 6.0)

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PC Software Requirements
Operating System Support
Microsoft Windows XP SP3 or higher
Home Edition Professional Edition (32-bit)

Microsoft Windows Vista SP2 or higher

Business Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)

Microsoft Windows Server 2008 (32-bit & 64-bit) Microsoft Windows 7

Professional Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)

The following additional Microsoft components are always required: Microsoft .NET Framework 3.5 SP1 Microsoft DirectX
Version 9.0c for Microsoft Windows XP Version 10 for Microsoft Vista
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Required Avaya Environment

For H.323

Standalone
CM 5.0+ and higher IP Softphone and IP Video Licensing

IM
Not available (~Nov 2010)

UC (Visual Voicemail, Bridge Conferencing, and Presence)

Avaya one-X Portal Server 5.2 (and dependencies such as AES 5.2, IPS 1.0, etc.)

For SIP (Either CM-ES or CM-FS)

Standalone
SM 6.0+ and higher No SES support in Release 6

IM & Presence
Avaya AURA Core 6.0+ (SM, SMGR, etc.) Avaya AURA Presence Services 6.0+

UC (Visual Voicemail, Bridge Conferencing)

Not available (~Nov 2010)

Deskphones (for Shared Control)

H.323:
46xx, 24xx, 64xx,and 96x0 (except 9610), plus 16xx phones

SIP:
9600 series with firmware 2.6 or greater Mojo R1
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Installation

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Simplified Installer
Installer is significantly simplified for end-users with less confusing options By Default:
Video, Instant Messaging, and Avaya one-X Portal shall no

longer be optional selectionsthese features are now automatically installed

.but Disabled by Default

Integrations such as Click-to-Dial and Microsoft Outlook Integrator are now available in the Options Citrix deployments can be enabled by admins using the configuration tool only Readme no longer available during the installationinstead a hyperlink to the Avaya Support Content
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Step-by-Step installation
Protocol Selection

Options button to select Click-to-Dial and Outlook Integrations

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Step-by-Step installation

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Step-by-Step installation

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Session Manager Support

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Session Manager 6.0+ Support

Support for My Computer, Deskphone and Other Phone modes in Audio
Deskphone mode:
SIP Deskphones firmware 2.6 and higher

Support for Video in My Computer Mode only Alignment with SIP 2.6 feature set (deskphones) Geo-redundancy support SIP Presence Support for both CM-ES and CM-FS deployment environments Integration with Avaya one-X Portal server not available

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SIP User/Station Administration/Configuration

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User Administration
For Session Manager, the user administration is done in System Manager
Please follow Avaya AURA Core KT slide-decks for SIP

user administration for additional details

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SIP Phone Administration in CM

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SIP Phone Administration in CM

The phone type should be 96xxSIP On page 6 station form, under the SIP Trunk option, specify the SIP trunk group number connecting to Session Manager
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Session Manager - SIP

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Video Enhancements

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Video Enhancements Swap out Polycom Engine for GIPS Support for Windows 7 & 64-bit OS (Vista and Windows 7) High-Definition (HD) Video support up to 720p, 30fps Codecs Supported
H.264 AVC
Level 1.0 to 3.1 (QCIF to HD resolutions)

H.263
QCIF, CIF and 4CIF resolution

H.263-1998

Same feature-set as in Release 5.2

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Audio/Video Support in Various Modes

Mode My Computer H.323 Audio + Video SIP Audio + Video*

Desk Phone

Audio + Video

Audio only

Other Phone

Audio only

Audio only

* - New in Release 6

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HD Video
Supported up to 720p
Requires HD supporting video (not pictures) camera

Max frame rate supported at 30fps Minimum Dual-Core/Core 2 Duo/iCore 3+ required Minimum 100MB Video memory required CPU 80-90% usage expected

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Deployment Enhancements

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Auto Configuration on 1st launch

Legacy Discover feature has now been improved to accommodate additional settings from the deskphones settings file Feature is now called Auto-configure This will automatically run during 1st launch Settings such as Server info, Dialing Rules, LDAP information, etc. will be retrieved from the deskphones settings file

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Parameters from the 46xxsettings.txt file

H.323 Login: MCIPADD LDAP Search Directory: SP_DIRSRVR SP_DIRSRVRPRT SIP Login: SIP_CONTROLLER_LIST SIPDOMAIN Avaya one-X Portal: Dialing Rules: PHNOL PHNCC DIALPLANAREACODE DIALPLANPBXPREFIX DIALPLANLOCALCALLPREFIX PHNLD PHNIC PHNDPLENGTH PHNLDLENGTH DIALPLANNATIONAL PHONENUMLENGTHLIST
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SP_DIRTOPDN SP_DIRTYPE

ONEXPORTAL_URL

Voicemail: MSGNUM

Sample discover.xml file

Specify HTTP file server, directory, GROUP#, etc.
Run on first launch Next Refresh event incase user will be moving to a different location or serverupgrade/changes

<?xml version="1.0" encoding="utf-8"?> <Discover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xml.avaya.com/endpointAPI"> <AutoRun>true true</AutoRun> 12/18/2010 <AutoRunDateTime>12/18/2010 2:07:13 PM</AutoRunDateTime> PM <Server>135.11.13.93 135.11.13.93</Server> Temp/</ServerDirectory> <ServerDirectory>Temp/ <ServerFile>46xxsettings.txt 46xxsettings.txt</ServerFile> 414</Group> <Group>414 </Discover>

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Auto-configure
On 1st launch, client automatically starts Discovering the settings

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Manual Discover (by User)

If dialog is dismissed, a Settings Window is shown

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User-friendly Informational/Error Messages

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User-friendly Informational/Error Messages

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IT Control & Management Tool

Parity item with IP Softphone (~iClarity Admin tool) Separate tool for IT organizations to create custom management configuration files Allows control for saving passwords Specify Dialing Rules Specify Server settings, etc. Configuration files (xml) are created by the tool, which can be pushed to end-users PC

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Sample login.xml file

Admin-level control (e.g. restrict password-save, Modes)
Specify Network Region

Restrict Mode of Operation

<?xml version="1.0" encoding="utf-8"?> <Login xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xml.avaya.com/endpointAPI"> Login Credentials and/or Password <NetworkRegion>3</NetworkRegion> 3 true</RememberLoginCredentials> <RememberLoginCredentials>true <RememberLoginPassword>false false</RememberLoginPassword> <AllowAutoLogin>false false</AllowAutoLogin> <AllowMyComputerLogin>true true</AllowMyComputerLogin> true</AllowDeskPhoneLogin> <AllowDeskPhoneLogin>true <AllowOtherPhoneLogin>false false</AllowOtherPhoneLogin> </Login>

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Instant Messaging and Presence

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Instant Messaging and Presence

Requirements:
Avaya AURA Core 6.0+ Avaya AURA Presence Services 6.0+

Only available in SIP mode IM using XMPP protocol via Presence Services Presence using SIP via Session Manager

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Instant Messaging and Presence

Presence states supported (Online, Offline, On The Phone, Away, Busy, Unknown) Instant Messaging to:
other Avaya one-X Communicator SIP users, Mojo users, OCS 2007 users Other XMPP-based IM clients (e.g. Google Talk) not tested

HTML text supported (URLs, click-to-dial within IM) Font, Style and Color support Emoticons support Unicode support (UTF-8) Offline message display
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Instant Messaging and Presence

Archiving:
Local archival of conversations in full rich text format
Available in users application data directory under Avaya one-X

Communicator Presence Server archival supported; although not visible from the client

(need to install Message Archiver component during Presence Server installation)

To view archives from PS, you need to purchase a 3rd party solution

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Enabling Instant Messaging

Settings > Instant Messaging

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Send an IM
Simple as clicking an IM icon next to the name

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IM User Interface

Far-end is typing

Support for clickto-browser URLs

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IM User Interface

Fonts and Emoticons.

Emoticons support.

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Local IM archiving
Available in %APPDATA%\Avaya\Avaya one-X Communicator\Conversations directory

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Local IM archiving
Available in RTF format by Conversations

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Local IM archiving

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Legacy UC functionality (H.323 only)

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UC Integration (H.323 mode only) No major changes

Only available in H.323 Integration with Avaya one-X Portal 5.2 Release
AES 5.2 IPS 1.0

Features:
Contacts Sync Call Logs Directory Visual Voice Mail Bridge Conferencing Presence
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Feature Matrix by Protocol/Mode

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Summary - Feature Matrix for Release 6

Mode /Features Basic Telephony Video IM & Presence (via Avaya AURA Presence Services 6.0) (Avaya oneX Portal Integration)
Visual Voicemail, Bridge Conferencing, Sync Call Logs, Presence, etc.

H.323

Supported No changes

Supported (HD support)

Not Available

Supported No changes

SIP

Support for Session Manager 6.0+

My Computer Mode (HD support)

Not Available IM & Presence

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Diagnostics

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Logging outside of Avaya one-X Communicator - CM

Denial Events
Nothing needs to be set by the user to enable this logging Can be accessed after the fact. CM provides a history of

denial events.
If everything is functioning correctly, there will be nothing in

the logs
Primarily used by field technicians and Tier 3 as an

overview to determine issues

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Logging outside of Avaya one-X Communicator - CM

List Trace station
Manually enabled by an admin automatically cancelled

when the screen is exited

Displays high level trace of the endpoints events Lists both denial and trace events Primarily for field technicians and Tier 3

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Logging outside of Avaya one-X Communicator - CM

MST
Detailed logging Need to enable specific categories or areas to log Equivalent to debug logging For Tier 4 and development only

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What does Avaya one-X Communicator logging do?

Allow field technician to immediately identify if the SoftClient is running in its expected state Allow field technician to quickly view the normal execution of the SoftClient Allow field technician to easily enable detailed logging for a specific use-case scenario and send logs to Tier 4 or Development Advanced Logging may degrade performance, hence should only be used for troubleshooting purposes

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How to capture Advanced logs?

Step 1:
Settings -> General Settings -> Advanced -> Diagnostic

Logging

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How to capture Advanced logs?

Step 2:
Select an option that best matches problematic area

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How to capture Advanced logs?

Step 3:
Now, reproduce the issue

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How to capture Advanced logs?

Step 4: Send Log files

Files are automatically zipped-up and an email template is provided -> see next
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How to capture Advanced logs?

Step 5: Fill-out Pre-defined email template with zipped logs attached
Selected issue: " Audio Issues" Please provide the following information in conjunction with the attached log files:

1.

Description of the problem Steps to reproduce the issue: How often does this occur (select the most appropriate): a. Always (reproducible) b. Once a day c. A few times a week d. Once a week e. Occasionally (fewer than once a week) f. At random times

2.

3.

Thank you for your support and patience.

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Thank You
David Yap csyap@avaya.com

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