1. Name: 2. Age: 3. Gender 4. Occupation 5. Dell Please name the Laptop company that comes to your mind immediately?

mediately? Lenovo Apple Sony Acer HCL HP Toshiba Samsung Any others

6. Name few other Laptop? Dell Lenovo Apple Sony Acer HCL HP Toshiba Samsung Any others 7. When purchasing a laptop, these features would influence your decision. Please sort them in order and fill in the order of preference Diagonal Screen Size Weight Hard Drive Capacity Processor Type & Processor Speed Installed Memory Product Design 8. While buying how concerned you are with the warranty? Hardly concerned Concerned

Very concerned Dont know

9. Do you have a laptop? Yes No 10. How is the availability of laptop in the market? Very poor Poor Good Very good Dont know 11. How is the availability of service station? Very poor Poor Good Very good Dont know 12 .Which brand of laptop do you use? Dell Lenovo Apple Sony Acer HCL HP Toshiba Samsung Any other 13. What is the configuration? I-3 processor I-5 processor I-7 processor Pentium processor

14. How long have you been using this laptop? Less than a 1 year Between 1 and 3 years

Between 3 and 5 years More than 5 years

15. Why do you choose this brand? Reliable Easily available Cost Battery life Brand value

16. For which purpose do you use the laptop? Personal use Office use Entertainment Gaming

17. How long does your battery last for? 1 to 2 hours 2 to 3 hours 3 to 4 hours 4 to 5 hours More than 5 hours

18. Do you have any problem with the laptop? if yes what ? Yes No 19. Any problem with speed and low memory? Non-specific (ex: computers are slow) Not enough memory Freezes up Takes a long time to boot u 20. Any problem with the battery? Battery life too short

Computer is slow when using battery Doesnt hold its charge 21. How many times have you called the technician till now? 1 to 3 3 to 5 5 to 10 More than 10 22. On a scale of 1 to 5, with 1 being unimportant to 5 being very important, how important is your laptops weight and size (i.e. portability):

Ans:23. On a scale of 1 to 5, with 1 being totally unimportant to 5 being very important, how important is gaming performance in selecting a laptop: Ans:24. On a scale from 1 5, with 1 being very dissatisfied and 5 being very satisfied, how would you rate your laptop on the basis of Entertainment (game oriented) : Value for price : Reliability : Easily available : Efficiency of battery : Comfort : Special services : Quality : Light in weight : 25. Would you recommend to buy this brand of laptop to others? If yes, why? Yes No