KAREN R.

DIMAS
Concord, California 94521 925-288-0220 karen.dimas@gmail.com

SENIOR HUMAN RESOURCES PROFESSIONAL

Solutions-focused leader with expertise driving employee-focused HR organizations in a diverse range of industries, including telecommunications, insurance, retail food and a start-up environment for consumer goods. Instrumental in ground-up development of well-structured departments and teams that skillfully create and enforce policy while promoting mutual respect and success. Commitment to creating an environment that gains employee trust and confidence through sensible employee relations and human resource solutions. Recognized as a strong partner to both management teams and staff. HR Leadership and Strategy Development Employment / Labor Law Expertise Employee Relations Policy & Procedure Development Conflict Resolution / Counseling Investigations

PROFESSIONAL EXPERIENCE
COMCAST, Concord, CA 2006-2010

Manager, Human Resources Spearheaded a 5-member team to fulfill all HR-related services and functions, including design, implementation, and enforcement of policies and procedures for a diverse 400+ seat call center. Guide leadership team in development of strategies to encourage and support a productive professional environment. Proactively respond to and investigate discrimination claims, as well as violations of corporate policies. Enhanced work environment through proactive coaching and mentoring to improve operations and introduction of change initiatives drove effort to bring consistency to policies. Mentored managers and supervisors in setting and enforcing clear behavioral standards leading to a significant improvement in employee performance. Transitioned handling of Unemployment claims to a more aggressive protest and appeal process, resulting in 42% favorable determinations. Eliminated frivolous employee-escalated complaints by building a strong employee relations program that engendered trust and improved communication. JENKINS ATHENS INSURANCE SERVICES, Concord, CA 2001-2005

Director, Human Resources Built first dedicated HR department providing customer service to 130 personnel, grew to 250. Developed, and executed all employment-related policies, from employee relations, compensation, and benefits to compliance and safety. Created and updated first employee handbook. Ensured adherence to all government reporting requirements. Built employee trust in HR team by clearly communicating and delivering policies, expectations, and rewards. Established clear, consistent practices minimizing legal exposure by introducing and managing Company's first formal Salary Administration program, including job analysis and descriptions, internal rankings, and FLSA exemption status review. Maximized performance and motivation through introduction of highly successful incentive initiatives, including Goal Achievement Measurement program and subsequent Pay for Performance and Variable Pay Plans.

KAREN DIMAS
ANDRONICO'S MARKETS, Albany, CA

Page 2

karen.dimas@gmail.com
2000-2001

Manager, Employee Relations Led team of 3 in orchestration of HR activities in union environment managed employee discipline, as well as responses to labor grievances, Boards of inquiries, and unemployment protests / appeals for 1200 personnel in 10 store locations. Brought collaboration and challenge into relationship with union, resulting in setting high standards for workplace behavior. ORLIMAR GOLF COMPANY, Hayward, CA 1999-2000

Director, Human Resources Drove development and direction of all HR activities for fast-growth company with 160 employees light industrial/manufacturing environment, union-free and bi-lingual. Established performance review process, administered benefit programs, and introduced a 401(k) plan. Managed compliance issues in accordance with legal/government regulations. Lead 3-member team that created inaugural employee handbook and policy/procedure manual and implemented first Salary Administration program and compensation guidelines.

ADDITIONAL HISTORY
DISCOVERY TOYS, Livermore, CA & Canada Director, Human Resources Created, developed and implemented all initial and subsequent human resource policies, procedures and processes to support management and serve 200+ employees for a Direct Sales Educational Toy Company. Reduced workers compensation premiums by 110% within a 4-year period. Defeated Teamster Union organizing efforts in companys U.S Distribution Center. MACYS, San Francisco, CA HR Generalist with a focus on employee relations and unemployment claims.

EDUCATION & CERTIFICATION

Master of Education in Counseling, The University of Virginia, Charlottesville, Virginia Bachelor of Arts in Sociology, Nasson College, Springvale, Maine Certificate of People Management, Disney University, Orlando, Florida

PROFESSIONAL AFFILIATIONS
Northern California Human Resource Association (NCHRA) Society of Human Resource Management (SHRM) California Chamber of Commerce California Association of Workplace Investigators (CAOWI)