Case study

High speed ClearStructure improves web-based connectivity software performance with rapid

implementation of reliable connectivity

Customer ClearStructure Financial Technology Industry Financial Technology Location Global Business Opportunity Equipping new o ce location with voice and Internet access vital for day-to-day business operation as quickly as possible Overcoming a unique set of challenges at a busy time of year to ensure seamless business operation with no downtime despite di cult circumstances

Financial technology specialist chooses Colt IP Access solution for robust voice and data services and superior customer service as part of successful relocation to new o ces.
Prole and Marketplace As an industry leading technology provider in the investment management space, ClearStructure Financial Technology provides both software and support to some of the largest and most well-respected nancial institutions in the world. The ability to stay connected to its clients is fundamental to its business, and in particular for its web-based software solutions. So, with ClearStructure relocating to new o ces in London, it needed to establish reliable, dedicated Internet access to ensure seamless business operations, and fast. Business Opportunity With the Internet core to its day-to-day business, when ClearStructure Financial Technology relocated its London o ce, it needed to guarantee a smooth transition to its new network, with assertions that there would be no reduction in connectivity, to ensure service levels were maintained. At the same time, ClearStructure also took the opportunity to upgrade its Internet access to provide improved bandwidth,

to handle both its voice and data requirements, with the exibility and reliability required to meet its ongoing business needs. With the deadline for the move fast approaching, ClearStructure was under substantial pressure to establish connectivity quickly. However, at a time of the year when a number of major UK bank holidays and public events were taking place, it faced a unique set of challenges and needed a partner that could still ensure on-time delivery, despite the challenging circumstances. // The ability to keep in touch with our customers is at the core of our business // // With the o ce relocation, we knew we needed a provider who could work closely with us to deliver full functionality in short lead times. // Eliot Schwartz, Director of Finance, Legal & HR ClearStructure Financial Technology Colt Solution ClearStructure selected a 5Mb IP Access solution with a managed router from Colt to provide dedicated, high performance Internet access. Delivery on schedule was of the highest importance, with strict timelines and SLAs in place. Colt was able to deliver a new IP Access solution with high speed, high-bandwidth connectivity to support ClearStructures voice and data requirements, with a direct connection into Colts own network to guarantee

A robust, reliable turnkey

Solution

solution at an attractive price Reliable, high-bandwidth symmetrical and guaranteed Internet access for voice and data, backed up by strict SLAs Supporting products and services Colt IP Access with a managed router

// Right from the start, it was clear that Colt were willing to go the extra mile to ensure we were up and running with voice and data access in time for our rst day in our new o ces something which was absolutely vital. Even under the most di cult circumstances, Colt was able to explore a number of options which meant we did not experience any downtime. I have never had such good customer service from any other vendor. // Eliot Schwartz Director of Finance, Legal & HR ClearStructure

Business Results High speed implementation of complete IP Access solution Improved performance and exibility for a small business operating on a global scale Superior customer service from Colt and its partners, dedicated to ensuring the highest levels of speed and e ciency

the highest levels of service quality. The symmetrical Internet connection also delivers guaranteed bandwidth speeds, providing equal capacity for both uploads and downloads to o er ClearStructure the same powerful connection in both directions. A number of challenges had to be overcome due to a major public event in the area and the resulting security operation, including road closures which placed restrictions on when the new o ce could physically be connected to the network. Despite this, Colt was able to deliver the new solution to the highest standards through stringent due diligence and close collaboration with its partners and ClearStructure to ensure deadlines were met and alternatives found so that all the systems were in place to guarantee service from the rst day in the new location. The new system was in place within just over a month of the order being received. Results ClearStructure was able to seamlessly make the move from its previous location to current o ces in London. The superior performance of Colts IP Access Solution has led to increased e ciency by enabling increased levels of voice and data tra c and reducing network congestion. ClearStructure provides software to some of the largest nancial institutions in the world and with its newly improved connectivity, is now better able to provide the valuable constant support that its clients here require. In particular, ClearStructure now benets from signicantly improved delivery for its web-based software solutions, which require consistent, reliable Internet connectivity, to ensure seamless business operations. The availability of symmetrical bandwidth to ensure consistent upload speeds is particularly important for the delivery and support of ClearStructures web-based software.

ClearStructure now has in place a reliable, high-bandwidth turnkey solution for Internet access for voice and data, backed up by strict SLAs. And with a fully scalable solution in place, ClearStructure will be able to enjoy signicantly lower expansion and bandwidth costs as it continues to grow, should operations require. By working with Colt, we were able to get our voice and data access set up very quickly, despite a particularly challenging set of circumstances. The quality and performance of our new IP Access is certainly far superior to what we had in place before. Our company servers are hosted in the US and in the past, we often had issues retrieving important les and data. But since implementing the Colt solution we have had no issues and with the added bandwidth and the quality of our voice calls has risen dramatically. Colt is also much better equipped to grow with us than our old provider. We take great comfort in knowing that as we grow, Colt will be there to help us meet our future requirements. Contact details Tel: +44 (0) 20 7390 3900 Email: inbound@colt.net Next step To arrange a consultation or to discuss how Colt can help you please visit: www.colt.net

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Index: ref no: 2012/01/UK/EN