Leadership Track Behavioral Traits and Competencies

Interpersonal Skills Treats other with respect and uses empathy, tact, patience and courtesy to build and maintain good working relationships with patrons and coworkers. Builds trust through reliability and authenticity. Acts ethically at all times. Effectively resolves misunderstandings. Accepts candid feedback and gracefully admits mistakes and errors. Is flexible and can adapt to changing circumstances, shifting priorities and rapid change Generates a positive attitude and keeps situations in proper perspective. Is able to show a sense of humor and perspective about themselves to others. Is open to new perspectives, continuous learning and self development. Communication Skills Excels in both oral and written communication; expresses ideas and information clearly and effectively. Selects the appropriate mode of communication for audience and situation. Provides accurate and timely information and keeps supervisor and co-workers informed. Listens well and seeks to understand the needs and viewpoint of the speaker. Understands and recognizes nonverbal cues. Does not squelch or dominate discussions. Effective Team Player Gains personal satisfaction from working in a team environment. Works collaboratively to achieve team goals. Takes on their fair share of the responsibilities: the fun, the boring, and the yucky stuff. Sees the big picture, and supports both district and branch goals and consensus building efforts. Shares their knowledge, skills and talents in a helpful and tactful manner. Questions in a positive and constructive manner. Acknowledges the contributions of others within their team and throughout the district. Problem Solving Skills Entertains and proposes original solutions from a perspective of our culture, values and strategic direction. Researches effectively. Works well with others in finding a solution and assumes a win-win attitude. Makes practical suggestions and appropriately scales the solution to the size and scope of the problem. Problem solves with confidence and assertiveness, operates from hope of success rather than fear of failure. Crafts solutions that can address the details as well as the big picture.

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Ability to Lead from Within Performs at a Superior level with existing job position. Is an early adopter in the change process, understands the need for change and models the change expected of others. Supports the Districts Long Range plans, and shows enthusiasm for a shared vision and mission. Is a key influencer in the organization; staff and patrons value their opinion. Is a self starter - sees a need and then offers to it take on. Gains satisfaction from assuming newly delegated projects and assignments, and enjoys opportunities to show their talents. Balances expectations with branch and district resources. Honors commitments, accepts challenges and completes what needs to be done. Willing to face conflict and take an unpopular position to do what is right for the organization. Recognizes the brutal facts and realities and is willing to take action. Customer Service Skills Consistently demonstrates a superior level of customer service and serves as a role model to staff. Demonstrates a high level of interpersonal skills which attracts patrons. Problem solves with patrons with a win-win attitude. Gives clear explanations when needing to say no and remains calm and courteous under pressure. Knows district policies and procedures and feels comfortable making an exception for patrons when appropriate. Recognizes the importance of good internal customer service and demonstrates it throughout the organization. Recognizes and takes advantage of coachable moments with coworkers, and shares experience and expertise in a helpful and tactful manner. Grasps the patrons perspective and represents their interest as well as staffs during internal discussion and planning. Library Professionalism Understands and upholds the fundamental library principles of intellectual freedom and patron privacy. Demonstrates a future/forward thinking attitude for the profession. Keeps current in library trends. Displays pride and loyalty to the profession. Actively participates in professional library organizations. Technology Skills Demonstrates a proficiency in MS office suite: Word, Excel and PowerPoint. Demonstrates a proficiency in DCL software and systems. Demonstrates a proficiency in using social networking tools. Demonstrates a proficiency in using emedia. Is aware of new technologies and has the ability to envision their application for the improvement of library services.

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