CLOUD-BASED COMPUTING PaaS SaaS - IaaS

Cloud-based Computing
Presentation Outline

Benefits of Cloud-based Computing

What s important to know before adopting any Cloud

Strategy.
Understand the Cloud Challenges

Cloud Migration Decision Framework

Public vs. Private Cloud Exploring cloud opportunities within the hospitality industry.

BENEFITS
Reduce cost Paid incrementally saving organization money
On Demand Capabilities Organization can store more data than on a private computer system. Highly Automated No longer IT personnel need to worry about keeping software up to date

BENEFITS

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Flexibility Cloud-based computing offers flexibility on demand services that can not be offered through past computing methods
Mobility Employees can access their data where ever they are and when ever they want, using the device they like most. They are not bind by company forced systems Allow IT to shift focus No longer having to worry about control servers updates and other computing issues , organization will be free to concentrate on innovation.

What is Important to Know !

CLOUD COMPUTING CHECKLIST

Architecture Not all clouds are capable of handling all architectures. Older applications might not be cloud-ready. Reliability This is a primary concern. Understands vendor approach to reliability and verify that it fits our business strategy Availability Beyond reliability there s the issue of availability. Under normal operating conditions you should be able to downgrade availability to pay less for none critical application.

CLOUD COMPUTING CHECKLIST

Monitoring Important to have both reliability and availability, companies should be able to monitor the health of every Hardware device and service .(24/7) Performance & Bandwidth Any deficiency in either one can negatively affect user experience. Guarantee performance and speed results.(SLA) SLAs All the above should be defined with the same sort of commitments as provided by an internal SLA.

CLOUD COMPUTING CHECKLIST

Reporting It is important to be clear on what statistics you want and what Vendors are able to provide. Capacity You should determine that the Vendor you are considering has the capacity to handle your anticipated future growth. Security Three based security should be provided

CLOUD COMPUTING CHECKLIST

Security Three based security should be provided: Company-based security. Application security, intrusion detection and prevention, spam , virus filters.. Role-based security: defining access privilege policy. Transport-based policy, your cloud should be accessible via VPN. Help Desk For critical applications , 24/7 help desk should be available with escalation capabilities.

CLOUD COMPUTING CHECKLIST

Back-up Understand the back-up mechanism and ensure they are adequate for our business needs Disaster Recovery It is important to explore worst case scenarios and determine if you can achieve acceptable recovery. Regulatory compliance You must ensure that the cloud you are using will not jeopardize your industry or company compliance.

CLOUD COMPUTING CHECKLIST

IT Role Moving to cloud will not eliminate IT role . It is important to define ahead of time your IT department new responsibilities.

Decision Framework for Cloud Computing Migration

Moving your systems or applications to the cloud is not
simply a way to cut costs and reduce budgets, but it has to be considered as a way to get more value from the existing

IT investment. The following present s a strategic

perspective for planning cloud migration

Select - Plan
Identify which IT services to move and When Identify sources of value for cloud migration .(efficiency, innovation, agility..) Determine Cloud readiness: Security, market availability, technology life cycle.

Provision Deliver
Aggregate Demand when possible

Manage
Shift IT mindset from assets to services.

Ensure Interoperability and integration with IT portfolio.

Contract effectively realize value by decommissioning legacy assets.

Build new skills set as required.

Actively monitor SLAs

Re-evaluate vendor and service model periodically to maximize benefits.

Public vs. Private

Public vs Private
Public
Offering a huge range of affordable services Easiest to launch Affected by security and licensing issues. Shared infrastructure and resources

Private
It can be precisely tailored to an organization environment. Allows you to retain control over your data It requires fair amount of skills and internal restructuring On demand services to a single organization from a shared pool of computing and storage resources.

Public OR Private ?
Public Take Advantage of production cloud offering Take advantage of standard environment that are accessed online. Looking to utilize infrastructure for a hosted solution that doesnt require excessive customization Project that require massive storage. Private Organization that need to maintain total security and control Organization that need to ramp up a particular project that has specific needs. Organization that want to run a highly specific applications Organization with a project that requires a cloud specific environment

H ybr id Flip Between Private & Public

Understand Cloud Business Challenges

Interoperability
The ability for organizations to easily move their applications and data within cloud platforms or within an organization enterprise platform to the cloud

Portability
Interoperability is the successful communication between platforms; however portability is the ability to use system in multiples hardware or software environments. Portability is more related to the application codes, the services used by the application on the cloud

What stands in the way of seamless interoperability and portability is standard. All providers should be on the same page, and should use the same protocols.

Understand Cloud Business Challenges

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Security Single Identity using the same security tools and user identity tools which will work on both enterprise platform and Cloud platforms. Same tools set that can function across existing programs and multi-cloud providers. Providers Lock-in

HOSPITALITY CLOUD

Hospitality Cloud
Centralized E-mail and collaboration services Weve build disaster recovery site and remote storage. Weve used web hosting solutions. Weve built Multi-property PMS clusters .

Cloud infrastructure . MPLS to connect our hotels Multi-property PMS . Managed storage services as disaster recovery.

Built on CAPEX model , Managed by IT central team and charged back to the hotels

Provided as a service from an environment similar to a private cloud

Applications
Private Cloud

Online surveys Guest satisfaction survey Employee satisfaction surveys

Service Center Solution IVR solution Quality Management Solution

Business Intelligence Revenue analysis Reporting Forecast

eDistribution Internet Booking Engine Central Reservation Call Center Module

Integrate

Hotels on site systems

CENTRAL RESERVATION SYSTEM

CALL CENTER

BASED ON SERVICE MODEL

CASE STUDIES

Criteria Comparison Chart

100% 90% 80% 70% 60%

90% 72%

50%
40% 30% 20% 10% 0%

OPEX

CAPEX

Cost Analysis Accumulated Fees for 5 years

4.5 4 3.5 3 2.5 OPEX 2 1.5 1 0.5 0 Year1 Year2 Year3 Year4 Year5 CAPEX

CLOUD STRATEGY

Online surveys

Service Center Solution

Business Intelligence

CRS e.Distribution

Email & Collaboration

Call Center IVR Solution

Corporate VPN Network

Internet Booking Eng.

Online surveys

Service Center Solution

Business Intelligence

CRS eDistribution

Email & Collaboration

Call Center IVR Solution

Corporate VPN Network

Internet Booking Eng.

HR system

Table Management

PMS M.PMS

CRM

Property Based Application

Storage
Online surveys

Corporate web site

Call Center IVR Solution Table Management CRM PMS M.PMS CRS e.Distribution Internet Booking Eng.

Email & Collaboration

Business Intelligence

HR system

Corporate VPN
Service Based IT Package
10 Properties

Conclusion
It is important to create a realistic cloud strategy based on todays capabilities, not the hype of a distant future. It is very important to focus on how we can determine which applications fit in the cloud and why? We should always consider the risk and liability issues inherent in cloud computing.

THANK

YOU
Samir Abi Frem Corporate Vice President Information Technology Rotana Hotels