ANALYSIS AND INTERPRETATION

The information contains data interpretation of an questionnaire, using SPSS version 17 in an Statistical tools to finding the respondents.

Table no: 4.2.1 Table showing frequency of gender .

Gender male female Total

No of respondent 57 43 100

Percentage 57.0 43.0 100.0

Interpretation : The table shows the respondents of gender in the population of 100 people in that 57% male and 43% female. The male respondents are dominant.

Chart no.4.2.2 Bar chart showing frequency of gender.

Chart no.4.2.3 Pie chart showing frequency of gender.

Table no: 4.2.4

Table showing frequency of Age.

Age below 20 21-30 31-40 41-50 above 51 Total

No. of respondents 14 60 16 7 3 100

Percentage 14.0 60.0 16.0 7.0 3.0 100.0

Interpretation : The table shows age group of respondents in that 21-30 years respondents are 60% .there are only 3% respondents in above 51 years and 14% are college student below 20 and 16% of respondents in an age of 31-40 years and 7% of respondents in an age of 41-50 years.

Chart no.4.2.5 Bar chart showing frequency of Age

Table no: 4.2.6

Table showing frequency of Education Qualification.

Education qualification

No. of respondents 5 15 27 40 12 1 100

Percentage 5.0 15.0 27.0 40.0 12.0 1.0 100.0

School Diploma Graduate Post Graduate Professional Other Please Specify Total

Interpretation : The table shows 40% of respondent are post graduate, in which they followed by graduate 27% and diploma 15% and 5% are school respondent. Then 12% of respondent are professional and 1% is an other specify qualification level.

Chart no.4.2.7 Bar chart showing frequency of Education Qualification.

Table no: 4.2.8

Table showing frequency of Occupation.

Occupation

No. of respondents 25 19 8 8 33 5 2 100

Percentage 25.0 19.0 8.0 8.0 33.0 5.0 2.0 100.0

Private Sector Government Sector Professional Practitioner Businessman Student Housewife Retired Total

Interpretation : The table shows respondents on the basis of occupation. 33% of respondents are students and 25% are in private sector, while in government sector 19% and professional practitioner are 8% and 5% are housewife who were not working and 2% respondents are retired people.

Chart no.4.2.9 Bar chart show frequency of Occupation.

Table no: 4.2.10

Table showing frequency of Monthly Income.

Monthly income

No. of respondents 37 26 24 4 9 100

Percentage 37.0 26.0 24.0 4.0 9.0 100.0

Less than 10000 10001-20000 20001-30000 30001-40000 Above 40001 Total

Interpretation : The table shows the frequency of monthly income of an respondents. In that 37% of respondents are less than 10,000 in an monthly income, while 4% of respondents were in the group of 30001-40000. And 10001-20000 respondent are 26% and 20001-30000 are 24% in an income group.

Chart no.4.2.11 Bar chart show frequency of Monthly Income.

Table no: 4.2.10 Table shows representing Friedmans ranking with regards to online banking services.

Online services
Service Charge Security of the transaction Speed in browsing Inter account transfer Online Bill Payment E-alerts Stop Payment Balance enquiry Retrieving Bank Statement Clearing Complaints Online Shopping Payments E-ticket Booking transaction

Rank

6.28 5.88 5.81 6.93 6.44 6.87 7.88 6.35 6.39 7.04 6.09 6.07

Interpretation : The table shows represent Friedmans ranking are satisfied with various parameter in online banking services and the ranks are follows : Rank 1 : Stop Payment
- 7.88

Rank 2 : Clearing Complaints - 7.04

Rank 3 : Inter account transfer Rank 4 : E-alerts 6.87

- 6.93

Rank 5 : Online Bill Payment 6.44 Rank 6 : Retrieving Bank Statement 6.39 Rank 7 : Balance enquiry 6.35 Rank 8 : Service Charge 6.28 Rank 9 : Online Shopping Payments 6.09 Rank 10 : E-ticket Booking transaction 6.07 Rank 11 : Security of the transaction 5.88 Rank 12 : Speed in browsing 5.81

Table no: 4.2.11

ANOVA

onlineservice

Sum of Squares

df

Mean Square

Sig.

Between Groups Within Groups Total

225.054 2724.386 2949.440

4 95 99

56.264 28.678

1.962

.107

Interpretation :

Table no: 4.2.12.

T-Test

Independent Samples Test

Levene's Test for Equality of Variances t-test for Equality of Means

Sig.

df

onlineservice

Equal variances assumed

.959

.330

-.299

98

Equal variances not assumed

-.305

96.217

Independent Samples Test

t-test for Equality of Means

Std. Error Sig. (2-tailed) Mean Difference Difference

onlineservice

Equal variances assumed

.765

-.33129

1.10761

Equal variances not assumed

.761

-.33129

1.08468