IBM and Africa

Committed to progress
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IBM and Africa

Why we are here

For over half a century IBM has played a vital role in Africas development. Were now part of this formidable continents technological fabric, business and community. And were committed to further progress through innovation and transformation.

Committed to progress

The heart of Africa IBM is a leading global technology and solutions provider. We are also the worlds largest consulting organisation. Our end-to-end global capabilities include: Services, Software, Information Technology Systems, Research and Financing. We are dedicated to our clients success through relationships based on trust. Our global network of expertise and our local knowledge, backed by IBMs financial strength, enable us to deliver innovative solutions to help clients address Africas challenges. With cross-industry capabilities Realising Africas potential IBM has been helping clients drive transformation through technology for more than 100 years. Weve been around since the start of computing, covering healthcare, oil and gas, telecommunications, banking, government and transport, amongst others, IBM is committed to building a smarter, globally integrated Africa. through to e-business, globalisation and the Smarter Planet era. Were one of the worlds leading brands, with 400,000 employees in over 170 countries, and we have more patents and Nobel Prize winners than any other company.

IBM and Africa

Committed to progress

Our growing presence

To facilitate Africas rapid development agenda, IBM is undergoing its own expansion initiative. Our ever-increasing presence means were ideally positioned to support the continents exponential economic growth. While IBM is already firmly established in Northern and Southern Africa, we are now investing in new cities and countries. By 2015 we will

Morocco 1954

Senegal 1947

have expanded our presence to over 50 cities across Africa. IBMs success in Africa is

In 2010, we opened a legal presence in the following countries to increase our reach: Burkina Faso, Congo, Chad, Democratic Republic of Congo, Gabon, Madagascar, Malawi, Niger, Seychelles, Sierra Leone, Uganda and Zambia.

based on collaboration with hundreds of business partners. We always ensure efficient, mutually beneficial relationships, focused on addressing client needs, across our partner ecosystem.

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IBM and Africa

Ghana 1960 Nigeria 1962 Angola 1961

Kenya 1959 Tanzania 2011

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IBMs first offices in Africa Northern Africa Western Africa Eastern Africa Southern Africa

Committed to progress

Africa the time is now

An historic economic expansion is underway in the growth markets of the world as their populations join the middle class and their economies join the global marketplace. These markets are expected to achieve average GDP growth of 5% through 2015, more than double the projected growth rate of more mature markets. In these hyper-growth economies, including many parts of Africa, IBM is broadening its well-established base of skills and capabilities, to support clients in rapidly advancing sectors such as banking and communications. Our goal is to help clients achieve flexibility and competitive advantage to succeed in the globally networked economy. We are working in close collaboration with our clients and partners to help create smarter cities, transform rural areas, and positively influence the lives of Africas citizens. Our focus on the fastest growing market segments allows our clients to tap into double-digit growth by providing the infrastructure citizens and government partners require.

IBM and Africa

12.5 bn 8.5 bn

Urbanisation is a key factor driving growth in Africa. There are now 35 African cities with more than 1 million citizens. By 2030 there will be 80 cities and Kinshasa and Lagos will be mega-cities.

2011 The worlds largest

2015

untapped emerging market Africas IT market is expected to grow from $8.5 billion to $12.5 billion by 2015.

Committed to progress

Connecting Africa and the world

To fuel the continents economic development, IBM and bharti airtel are working together to provide affordable mobile services across multiple Sub-Saharan countries. By increasing access to mobile services, IBM and bharti airtel are supporting Africas economy beyond the big cities and connecting the continent with the world.

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IBM and Africa

Making the connection.

Bringing mobile phones to 100 million Africans by 2014.

IBM and bharti airtel are connecting over

400,000 villages.
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IBM and Africa

Mapping our progress

Our brand name may not always be visible but we are putting progress into practice across the entire continent.

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Mapping our progress

A powerful presence in Northern Africa

IBM has been driving innovation in North Africa since 1933 when the first branch office was opened in Algeria. By 2009, at the launch of the Global Process Delivery Centre in Cairo, IBM was building on 50 years of groundbreaking collaboration with Egypt. The Global Process Delivery Centre is a critical component of our global delivery network. The focus is on outsourced services for IBMs finance and accounting clients. Motivated teams with strong European language skills deliver services ranging from: business process outsourcing to technical support and call centre functions. The centre is fulfilling Egypts plans to generate jobs and increase IT skills. With additional strategic locations including a Technology Development Centre, Global Service Delivery Centre and Arabic Competence Centre IBM is committed to progress across the North Africa region.

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IBM and Africa

A new IBM IP telephony solution helps Banque de Tunisie cut operational costs, integrate voice and data networks, improve collaboration and increase productivity. Yahoo!s customer care services, in a range of languages including Arabic, are now provided by IBMs Global Service Delivery Centre in Egypt.

The Moroccan government, in partnership with IBM, hosted the first ever National Innovation Summit in Rabat.

Egypt and IBM are collaborating on smarter transportation solutions to improve road and port management.

IBM is helping Crdit Agricole Morocco improve core banking systems with a fully virtualised grid architecture for mission-critical workloads.

The Algerian Ministry of the Interior opted for an IBM solution to launch its new biometric passport system.

In Libya, IBM is improving medical supply chains to increase efficiency, reduce waste and respond faster to critical situations.

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Mapping our progress

Northern Africa: Progress fuelled by innovation and talent

Weve got industry leading community and environmental practices and above all, a diverse and talented workforce. National Archive of Egypt IBM is helping to preserve Arabic cultural heritage in Egypt. This project aims to increase Arabic content on the internet and has provided over 2,000 jobs for university graduates at the National Archive of Egypt. The result will be a huge database comprising 90 million Arabic documents, accessible via an official website.

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IBM and Africa

Eternal Egypt
An extraordinary partnership between Egypt and IBM created Eternal Egypt, providing worldwide access to over 5,000 years of Egyptian history. The project joins one of the worlds oldest civilisations with the latest innovations in IBM technology. The outcome is the richest information repository for Egyptian cultural history available online today. IBM funded Eternal Egypt with a $2.5 million grant from the Research and Services teams in the US and Egypt. The government contributed a team of experts who developed the systems rich content.

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Mapping our progress

A powerful presence in Southern Africa

Southern Africa has long been a critical part of IBMs operations, from opening in South Africa in 1952 to our work today across the Southern African Development Community (SADC). IBM Africa Innovation Centres Our Innovation Centres provide access to training workshops, consulting services and hands-on assistance to clients, local partners, start-up companies, independent software vendors (ISVs) and the academic community to help solve business challenges and bring new technologies to market. Global Service Delivery Centres The first of two Global Service Delivery Centres in South Africa created more than 500 jobs in its first year alone. The Centre was initiated to offer outsourced support to over 250 large companies from Johannesburg. IBM aims to capitalise on local strengths to support the local and international market. In addition, a graduate programme trains students from previously disadvantaged backgrounds to help them secure employment.

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IBM and Africa

Absas uninterrupted service IBM is helping Absa, one of South Africas largest financial institutions, to maintain uninterrupted services with the provision of dedicated around-the-clock work area recovery facilities. If any of the banks locations experience disruptions, their operational staff can relocate to an IBM centre and continue business as usual. SAB transformation IBM delivered a strategic transformation programme for South African Breweries (SAB) Limited to support its continuing business growth. By applying leading global practice and trusted business processes, IBM helped SAB to achieve a standardised IT environment for its business to ensure a stable, reliable and responsive service to its customers. Blue Gene Supercomputer Africas fastest supercomputer, donated by IBM, the Blue Gene/P system is part of a research project dedicated to exploring frontiers in supercomputing. Hosted by South Africas Centre for High Performance Computing (CHPC) in Cape Town, Blue Gene is made available free of charge to deserving research projects, such as modelling HIV-1 evolution; infectious disease treatments, management and prevention; climate modelling; alternative energy and fuel systems; and plant genomics. First National Bank of Namibia IBM is helping First National Bank (FNB) of Namibia to localise its banking systems and operations. IBM has provided FNB with two powerful business class mainframes and supporting software to meet regulatory requirements and support the banks growth.

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Mapping our progress

Southern Africa: Progress fuelled by innovation and talent

With a worldwide shortage of technical skills, IBM is helping to fill the void by reaching out to groups currently under-represented in the technical workforce. EX.I.T.E. camps (EXploring Interests in Technology and Engineering) across South Africa focus on one of these groups women in an effort to inspire and encourage schoolgirls to take up careers in the technology industry.

World Community Grid

IBM and the Climate Systems Analysis Group at the University of Cape Town launched a global computing effort through World Community Grid. The aim is to improve regional models and enable better predictions to be made about the effects of a changing climate in Africa. The project, AfricanClimate@Home, uses the vast computational power of World Community Grid, a virtual supercomputer comprised of hundreds of thousands of individuals who donate their unused computer time.

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IBM and Africa

The KidSmart early education programme is having a positive impact on pre-school learning and teacher training across Africa, in line with government education agendas. IBM provides computer units housed in colourful child-friendly furniture, pre-loaded with award-winning software to help children explore maths, science and languages,

and learn important social and collaborative skills. To date IBM has installed more than 1,100 IBM Young Explorer units in all nine provinces of South Africa, and trained 2,500 teachers. 72 units were also donated to public schools across the continent during 2010. In total, this represents an investment of more than $3 million over 10 years.

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Saturday School
IBM volunteers organise and stage Saturday School lessons for Grade 10 maths and science students. The Saturday School, held in the IBM Sandton office in Johannesburg, offers weekend tutoring to underprivileged students to supplement their day-to-day studies. Working with the Department of Education in Gauteng, IBM provides facilities and volunteers to design, plan, and execute this worthwhile community programme.

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Mapping our progress

A growing presence in Eastern Africa

1958 1959 1964
The first installation of IBM equipment at an oil refinery in Nairobi. IBM establishes an office for its East Africa operations in Nairobi. First IBM 1401 tape system installed at Esso Standard (East Africa) Ltd.

2009 IBM opens a full subsidiary

office in Nairobi, Kenya.

2010 The National Microfinance

Bank (NMB) of Tanzania selects IBM technologies to transform its core banking technology infrastructure.

2011 IBM opens a subsidiary

office in Dar es Salaam, Tanzania.

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IBM and Africa

Accelerating Africas economic potential through Microfinance Microfinance is the provision of financial services to low-income customers, who traditionally lack access to banking services. Microfinance institutions (MFIs) have made a remarkable impact in Africa, yet in Eastern nations like Ethiopia and Tanzania only one in every 100,000 people has a bank account. One of the factors inhibiting microfinance is the lack of a flexible, costeffective technology infrastructure. IBM is working with National Microfinance Bank (NMB) of Tanzania to transform its core banking technology infrastructure. With IBMs help, NMB expects to increase its capacity to launch more products and services and take on more clients. As business rapidly gains momentum across East Africa and the entire continent, MFIs play a vital role. In Rwanda, for example, an MFI with only $80,000 opened several branches and provided millions in MFI loans. Digital Villages IBM consultants have been working alongside the Kenya ICT Board and the Ministry of Information and Communication to help spread IT capability and promote economic development in rural areas as part of the governments Digital Villages initiative. Improving HIV treatments In Ethiopia, an analytics model built by IBM is helping doctors predict patient response to multiple HIV treatments with over 78% accuracy beating 9 out of 10 human experts in a recent study.

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Mapping our progress

Eastern Africa: Progress fuelled by innovation and talent

An IBM mentoring programme is pairing more than 250 top scientists and researchers with students from universities in Kenya. Called Makocha Minds (after the Swahili word for teacher) the programme is giving hundreds of computer science, engineering and mathematics students the opportunity to advance their skills through first-hand access to IBM Fellows, Distinguished Engineers and Academy of Technology members.

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IBM and Africa

SMS for Life, developed by IBM, Novartis and Vodafone with the Roll Back Malaria Partnership, is a new solution that can help save lives using mobile technology to improve the availability of anti-malarial drugs. A trial of the solution took place recently in remote areas of Tanzania.

Helping prevent the caused by malaria in Africa each year

1 Million deaths

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Mapping our progress

A growing presence in Western Africa

IBM has had a presence in Western Africa for over half a century. In 2009 we opened fully fledged offices in Nigeria and Ghana, and in 2011 we opened up a subsidiary office in Dakar, Senegal. As part of our expansion in Sub-Saharan Africa we have invested over $300 million over the past five years, and we are using these operations as a springboard to capture growth throughout the region.

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IBM and Africa

Born in Lagos Baby Cloud Baby Cloud Technology was recently introduced in Lagos. Cloud computing is a flexible solution providing IT services online with resources that are available on demand regardless of user location. Baby Cloud is a standalone Cloud computing system in a box that is completely portable and only requires a standard 220v electric socket. Overnight, field teams gained access to IBMs latest technology and a vast library of Technical Accelerators created by worldwide solutions experts. IBM is helping the Ministry of Finance improve Senegals import and export processes with IBM z10 mainframe technology giving customs officers online access to realtime information across all 30 of the countrys border checkpoints. IBM business analytics and service management software is helping to transform Union Bank, Intercontinental Bank and FinBank in Nigeria by increasing visibility of information and greatly improving organisational efficiency. IBM is helping Cameroons Ministry of Finance to modernise the payroll processes for government employees in the country. The new system based on IBM mainframe and storage technologies increases security of the Ministrys payroll system and improves process efficiency, while reducing operating costs by 30%.

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Mapping our progress

Western Africa: Progress fuelled by innovation and talent

IBM is helping the government of Cross River State in Nigeria to implement major healthcare and social welfare initiatives designed to provide access to free healthcare and alleviate poverty. The work benefits from advanced technologies, such as biometric identification and solar energy, to make the programmes more efficient, reliable and accurate. Project Hope is a free healthcare system for pregnant women and children under five. The governments aim is to dramatically reduce maternal and child mortality rates in Cross River State. Project Comfort is a social benefit programme for people living in poverty that provides financial assistance and support for education.

Cross River State suffers from some of the worst child and infant mortality rates in Africa with thousands of mothers, newborn babies and children dying every year many from preventable, treatable causes. According to the latest government figures, 250 out of every 1,000 children in the state die before reaching the age of five. 2,000 out of every 100,000 women die during child birth. By partnering with IBM on projects Hope and Comfort, the Cross River State government intends to significantly reduce child and maternal mortality rates in the region. To date, IBMs consultants have helped to register over 135,000 people for the programmes.

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IBM and Africa

IBM Corporate Services Corps

Africa is a focus continent for IBMs Corporate Citizen Corps programme a corporate version of the Peace Corps. Teams of top employees from around the world, with skills in technology, consulting, research, marketing and finance, are sent to key emerging markets for one month. These IBMers work with local organisations and businesses across Africa to support community-driven economic development. IBM is collaborating with the Kenya ICT Board, the Ministry of Information and Communication, and the Digital Opportunity Trust to narrow the digital divide between rural and urban areas and accelerate the growth of information and communications technology across Kenya. IBM is also working with the Postal Corporation of Kenya (PCK) to review the countrys changing economic landscape and develop a plan to deliver financial services to poverty stricken areas. In Tanzania IBM is helping the government to drive economic growth and create jobs. We have dedicated more than 10,000 hours of technology and business expertise to the University of Dodoma, Africa Wildlife Foundation, Tanzanian Association of Tour Operators, and the Institute of Accountancy. 100th Deployment For our 100th Corporate Service Corps deployment, coinciding with our Centennial, IBM sent 11 employees on a four-week engagement to assist organisations in Ghana. The team developed a website and database for Tema Technical Institute. They helped the Electricity Company of Ghana to improve the reliability of its internal computer network. They also worked with a local branch of SOS Childrens Village, providing a technology framework to better educate disadvantaged youngsters.

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IBM and Africa

Our global presence makes us stronger locally

Were focused on providing high business value to enterprises of all sizes.

SME Business Toolkit This IBM toolkit contains the latest technologies to help small and medium enterprises in emerging markets learn and implement sustainable business management practices. The goal is to increase the reach of local business into the global economy. The toolkit

includes an online calculator to determine a businesss readiness for financing, free software to build a web site, business forms for employee performance evaluations, community tools such as online conferencing, and a multilingual directory to help small businesses link locally, regionally and globally.

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Global capabilities

IBM at a glance
IBMs strategy is to deliver value to clients through integrated business and IT innovation. Consistent with this strategy, we focus on initiatives such as supporting clients in growth markets, smarter planet, business analytics and optimisation, and cloud computing.

Our competitive advantage is based on our ability to bring together a huge range of capabilities from across our various business groups. Global Technology Services (GTS) Providing IT infrastructure and business process services Delivering business value through global scale, standardisation and automation. Global Business Services (GBS) Providing professional services and application management services Delivering business value and innovation to clients with solutions that leverage industry and business process expertise
Integrating the industry-leading portfolio of IBM and its strategic partners.

Software Primarily providing middleware designed on open standards and operating systems software Capabilities include WebSphere, Information Management, Tivoli, Lotus, Rational, Business Analytics and Operating Systems.

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IBM and Africa

Revenue $99.9 billion Pre-tax income $19.7 billion $16.3 billion free cash flow
Systems and Technology

Investment of $6 billion in R&D Investment of $6 billion in 17 newly acquired companies

Providing clients with business solutions requiring advanced computing power and storage capabilities Leading technology, products and packaging solutions for clients and for IBMs own advanced technology needs.
Global Financing

Facilitates clients acquisition of IBM systems, software and services Global financing has the benefit of both a deep knowledge of its client base and a clear insight into the products and services that are being financed effectively reducing risk.
For more information on IBMs strategy, solutions and business capabilities, please download our 2010 annual report: ibm.com/annualreport/2010

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Behind us: decades of applied innovation and transformation.

For more than 50 years, IBM has brought the best of technology and transformation to African clients.

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IBM and Africa

Ahead of us: a smarter planet.

Looking to the future, progress will be defined by creating a smarter planet that uses intelligent, instrumented and inter-connected technologies to make the world work better, benefitting businesses, organisations, communities and individuals.

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Internet age

Age of intelligence, instrumentation and interconnectedness

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Ahead of us: a smarter planet.

Our mandate for progress

The need for progress becomes clearer every day. So many systems are inefficient and use scarce resources unsustainably. Africa has a wealth of natural resources, yet all too often this value ends up elsewhere. Raw materials are often extracted here, then exported overseas and refined.

Nigeria spends $1 billion annually importing fuel from other nations yet it pumps out 2.4 million barrels of oil a day.

These statistics prove the continent has the potential to move up the value chain. Looking at these systems in a smarter way will accelerate Africas progress.

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IBM and Africa

Over 40% of the African population has difficulty accessing safe water supplies.

Only 2% of the population has access to energy and only 3% to telephony.

46 million children have never stepped foot in a classroom.

Building a smarter planet is about thinking and acting in new ways to make our systems more efficient, productive and responsive. We have the opportunity to improve the lives of African people through smarter infrastructures, smarter healthcare and smarter education.

These smarter systems can make a material difference to the health of the global economy, the health of our planet, and the health and prosperity of global society. We are at the forefront of creating a smarter planet that will change Africa for the better.

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Ahead of us: a smarter planet.

Its already

Were engaged in opening up meaningful new possibilities for progress that will change lives, businesses and ultimately help in the transformation and creation of Africas future.

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IBM and Africa

happening!
If youd like to find out more about the journey we are taking with our partners and clients, and the amazing technology and thinking thats propelling our journey...

visit ibm.com/za/office

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ibm.com/za/office

IBM, the IBM logo, ibm.com, Information Management, Lotus, Rational, smarter planet, Tivoli and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks, or service marks of others. Copyright IBM Corporation 2011. All Rights Reserved. 110331 (04/11) SB