SAFE 4U

E M PLOYE E SATI S FAC TI O N R E P ORT

SAFE4U ANNUAL EMPLOYEES SATISFACTION REPORT ANALYSIS

Mission Statement The Achievement Of Complete Customer And Employee Satisfaction!

TABLE OF CONTENTS

1. INTRODUCTION 2. FINDING 3. CONCLUSIONS 4. RECOMMENDATIONS

Appendices

E M P L O Y E E S AT I S FA C T I O N R E P O R T
SAFE4U ANNUAL EMPLOYEES SATISFACTION REPORT ANALYSIS
1. INTRODUCTION
This report was commissioned by the directors of safe security services in order to gauge the levels of satisfaction among the company s employees. The report main goal is to determine if there are changes from the year before, in order to get the information a questionnaire was sent to all of the employees. The questionnaire contain 10 questions, it is also completely anonymous. This report is based only on the questionnaire.

2. FINDINGS

Question 1 How many times have you queried your wages?

2011
Answered by 16 employees
Never Once a month More than once per month Never

2012
Answered by 19 employees
Once a month More than once per month

15

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Result analysis

There is a slight place for improvement, the website has been upgraded, and this tool decreased the amount of mistakes and led to an increase in wages queries of 5% in comparison to last year results.

Question 2 Do we provide you with enough hours?

2011
Answered by 16 employees
Enough Too Many Not Enough Enough

2012
Answered by 19 employees
Too Many Not Enough

13

15

Result analysis

Relatively stayed the same

Question 3 Do you work too many hours?

2011
Answered by 16 employees
Enough Too Many Not Enough Enough

2012
answered by 19 employees
Too Many Not Enough

14

15

Result analysis

Relatively stayed the same

Question 4 What is your opinion of the professionalism and support of our management?

2011
Answered by 16 employees
Excellent Good Poor Excellent

2012
answered by 19 employees
Good Poor

11

Result analysis

A clear Improvement of 14%

Question 5 How do you rate the training you have received?

2011
Answered by 16 employees
Excellent Good Poor Excellent

2012
answered by 19 employees
Good Poor

11

11

Result analysis

A clear Improvement of 33%

Question 6

2011
160 % 81.25 165

2012
190 % 86.84

Rate the level of satisfaction with your own performance

130

Question 7 Rate how the way the office dealt with your queries 84.38

135

160

174

190

91.58

Question 8 Rate the site you work in 135 160 84.38 177 190 93.16

Question 9 How satisfied are you with the approach towards giving you the opportunity to develop within the business 110 160 68.75 157 190 82.63

Question 10 How do you rate SAFE 4 U as an employer 131 160 81.88 172 190 90.53

Result analysis

A clear Improvement in all areas

Question 6 improved by 5.59% Question 7 improved by 7.2% Question 8 improved by 8.78% Question 9 improved by 13.88% Question 10 improved by 5.59%

3. CONCLUSIONS
After gathering all the information from the questionnaires a clear improvement was found in all areas that the employees were asked about. Even when the work force increased over the last year, this can be also attributed to retention of core employees.

3. RECOMMENDATIONS
The company project manager recommends that even when the employees are satisfied the company should continue to implement new training methods and consider changing the website to a simpler tool to use in wages queries.

10

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SAFE 4 U LIMITED
STAFF QUESTIONNAIRE
DATE How long have you worked for Safe How many years experience in security

10

5 Once a month

0 More than once per month 0 Not enough

1. How many times have you queried your wages?

Never

10

0 Too many

2. Do we provide you with enough hours?

Enough

10

0 Too many

0 Not enough

3. Do you work too many hours?

Enough

10

8 Good

0 Poor

4. What is your opinion of the professionalism and support of our management?

Excellent

10

8 Good

0 Poor

5. How do you rate the training you have received?

Excellent

6. On a scale of 1 - 10 rate your level of satisfaction with your own performance 1 being
poor?

7. On a scale of 1 10 rate the way the office has dealt with any queries etc. If you have not had a need to contact the office record N/A 1 being poor.

8. On a scale of 1 10 rate the site you regularly work on? 1 being poor

9. On a scale of 1 10 how satisfied are you with our approach to giving you the opportunity
to develop within the business?

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10. On a scale of 1 10 how do you rate Safe 4 U has an employer? 1 being poor

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