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For many years, the Hospitality and Food Science Department offered diploma
programmes in Institutional and Catering Management and Dietetics and Nutrition.
Certificates were offered in Baking Technology, General Catering, Pastry Making,
Food Service Organization and Supervision, Clothing and Fashion, and Child Care and
Development. These certificate and diploma programmes adequately met the needs
of job markets throughout Jamaica and the region. In 1996 the School of Hospitality
and Tourism Management again responded to market demands and admitted the first
group of post-diploma degree students in Hotel, Restaurant and Tourism
Management. This programme facilitates the return of diploma graduates to pursue
Bachelor’s degrees. The Bachelors of Science Degree, a joint degree between The
University of the West Indies, Mona, and the University of Technology, Jamaica, was
first offered in 1997 and was soon followed by the Bachelor of Science Degree in
Foodservice Management in 1999. The School discontinued their diploma
programmes in 1999.
The School of Hospitality and Tourism Management is one of two schools in the
Faculty of Business and Management.
Certification Levels
Programmes
• Culinary Management
• Tourism Management
PROGRAMME MODE
The Hospitality and Tourism Management degree programme is offered full-time over
four years.
Career Opportunities
The Hospitality and Tourism Management programme prepares students training for
a career in hospitality and tourism for entry-level management positions and
leadership roles in the industry, while at the same time providing knowledge and
skills applicable to real life.
ENTRY REQUIREMENTS
• (Preference will be given to applicants with Food and Nutrition and a foreign
language)
PROGRAMME GOALS AND OBJECTIVES
PROGRAMME STRUCTURE
PROGRAMME CORE
Year 1
Semester 1 Credits
English Foundation 3
Introduction to Micro-Economics 3
Maths for Management Science 3
Culinary Arts and Production I 3
Total 12
Semester 2 Credits
Hospitality Management 3
Dining Room/ A La Carte 3
Information Technology 3
Customer Service 3
Nutrition 3
Total 15
YEAR 2
Semester 1 Credit
Foreign Language I 3
Introduction to Macro Economics 3
Introduction to Statistics 3
Sociology 3
Introduction to Financial Accounting 3
Business Communication 3
Total 18
Semester 2 Credits
Foreign Language II 3
Bake I 3
Hotel Operations 3
Tourism Management 3
Food Service Systems Management 3
Purchasing and Menu Planning 3
Summer Internship I 3
Total 21
YEAR 3 - Core
Semester 1 Credit
Introduction to Cost Accounting 3
Foundation Course 3
Human Resource Management 3
Introduction to Psychology 3
Elective 3
Hospitality Marketing and Sales 3
Total 18
Semester 2 Credit
Hospitality and Tourism Law 3
Research Methods in Hospitality and Tourism 3
Total 6
Summer Semester Credit
Summer Internship II 3
Total 3
SPECIALIZATION OPTIONS
YEAR 4 - Core
Semester 1 Credit
Hospitality Financial Management 3
Entrepreneurial Development 3
Total 6
Semester 2 Credits
Final Project 3
Total 3
Summer Semester Credit
Summer Internship 3
Total 3
SPECIALIZATION OPTIONS
Semester 1
Foreign Language I
(0 Credits, 75 Theory/15 Tutorial Hours)
The focus of the class will be on the development of conversational skills using very
basic foreign language structures. The course is designed to enable participants to
develop fluency in handling everyday, on-the-job situations when interacting with
foreign visitors. Students are allowed to choose from one of the following languages:
Spanish, French, German and Japanese. These level-one courses are designed to
give a sound basis in various foreign languages, bringing the student from the
beginner's level to the intermediate level.
(NEED DESCRIPTION)
EC 10C Introduction to Microeconomics
(3 Credits, 30 Theory/15 Tutorial Hours)
This course seeks to give students a basic understanding of how prices are formed in
markets. To this end, the basic tools of microeconomic analysis will be developed
and, wherever possible, applied to economic issues facing Jamaica and other market-
oriented economies. This course will explore how individual consumers and firms
behave and how they interact with each other. The way in which government policy
can have a deep impact on economic issues faced by both consumers and firms will
also be investigated. Finally, students will be introduced to the basic theory of
international trade.
This section of the course introduces students to the basic preparation of small
quantity foods. Students practice basic culinary techniques and develop the work
habits required to work in a food establishment.
Semester 2
Foreign Language II
(3 Credits, 30 Theory/15 Tutorial Hours)
Dining Room I
This course will develop the professional techniques and skills needed by students for
employment in dining room operations.
A La Carte
This course examines the many facets of customer service within the context of the
tourism and hospitality industry. Students will gain the skills, knowledge and
attitudes necessary for the implementation and the development of policies,
procedures, service systems and strategies which will ensure high standards and
customer satisfaction, and which will be consistent with the creation of a service-
oriented environment within the organization.
NUT 1120 Nutrition
(3 Credits, 30 Theory/15 Tutorial Hours)
This course enables students to understand the basic principles of nutrition in the
maintenance of good health. It also allows students to identity the need to select
different foods in amounts adequate to provide the appropriate nutrients; the effects
of an imbalance of nutrients and a lack of energy in the body is also investigated.
Semester 1
This course seeks to master some of the more difficult elements of the languages
listed in Foreign Languages I. The grammar systems focus on greater communicative
competence and the gradual acquisition of more fluent speech. It involves written
and oral work, essay writing and translation from one language to the other.
This course provides an introduction to the problems, issues, themes and main ideas
of Sociology. It is intended to convey basic social facts about Caribbean and
developing societies and to enable students to adopt a scientific approach to the
problems of social and economic analysis. The subject lays the foundation upon
which advanced academic work in Sociology and the other social sciences can be
built. Furthermore, the course enables students to tackle contemporary policy
problems in a theoretical and empirically informed manner.
This is an introductory course designed for students who will proceed to further
financial accounting studies. However, it is recognized that this could be a terminal
course for some students. Both theoretical and practical aspects of accounting are
covered. The student who completes this course should not only be able to prepare
the accounts of a number of business entities; they should also have a fundamental
understanding of what those accounts mean.
This course seeks to adequately equip students to function effectively and efficiently
in the changing business environment through the application of skills in
interpersonal communication and teamwork. Students are required to demonstrate
competence in the fundamentals of research writing and reporting and in expressing
themselves orally, using audio-visual aids to facilitate the communication process.
Semester 2
Foreign Language IV
Looking specifically at the various professions within hotel management and the role
of these departments in the success and viability of a hotel, this course will give
students an overview of hotel operations.
This course is designed to explore and investigate the major concepts in tourism,
what makes tourism possible, and how tourism can become a major economic factor
in destination countries. It will review all components of tourism and identify their
roles in the product.
This course will familiarize students with key concepts and principles of foodservice
systems: foodservice organizations, quantity food production and service, physical
facilities and administration.
This course will introduce students to the selection, receiving and storage process
including the development of specifications. It prepares students to purchase food
and beverage supplies and services for hospitality operations and to plan, design and
develop menus for a food service organization.
Dining Room II
( Credits, Hours)
This course will develop students' knowledge, skills and professional techniques
relating to dining room operations from a management perspective.
Hospitality and Tourism Management - Year 3
Foundation Course
(3 Credits, 30 Theory/15 Tutorial Hours)
This course introduces the organizational models and designs that will most
effectively procure, integrate, develop, protect, compensate and maintain the human
resources of an organization. Students will be exposed to a cross section of
Caribbean cases and readings and will analyse the implications of these practices for
the development of the Region.
This course will attempt to integrate observations from human and animal research
and provides information on a broad range of topics that illustrate how and why we
think, feel and act.
Elective
(3 Credits/ 30 Theory/15 Tutorial Hours)
Students will be allowed to choose an elective from a select group of courses offered
by each school.
This course is a study of service marketing concepts and principles, as they can be
applied to the hospitality and tourism industry. The focus will be on the use of market
research, segmentation, buyers’ behavior and the application of the marketing mix.
Emphasis will also be on the role of marketing in strategic planning and the
development of a marketing plan.
This course offers a comprehensive survey of the principles of layout and design that
maximize efficiency standards of space allocation, work-area standards for
equipment, dining areas and service-area design. It also covers engineering and
efficiency control in hotels, restaurants and institutions. An understanding of the
importance of correct and timely maintenance, and of the complexity of the systems
that are the responsibility of the maintenance and engineering departments, are
emphasized.
This course is designed to instruct students regarding the legal obligations and
responsibilities of participants in the Hospitality and Tourism Industry and to give
them an understanding of the specific security measures a facility must observe in
order to ensure the proper safety of guests, employees and the protection of
property.
This course enables the student to apply the knowledge gained in Culinary Arts I.
Students will practice advanced culinary techniques, building on their experience as
they continue to develop the work habits essential for the workplace.
In this course, students will continue their study of baking techniques taught in
Baking I. Throughout the course, students will continue to identify key ingredients,
appropriate tools and the production sequencing of successful baking.
This course is a continuation (at the advanced level) of the preparation of students
for the hospitality industry, specifically for a commercial kitchen. Special emphasis is
given to the culinary standards of quality demanded by the consumer, and to the
importance of maintaining these standards in order to protect the public health and
the conservation of resources. During the semester, students will be expected to take
an active role in the organization and to assume a position of leadership within the
kitchen of Lillian’s Restaurant.
This course enables students to apply the knowledge gained in Culinary Arts I.
Students will practice advanced culinary techniques, building on their experience as
they continue to develop the work habits essential for the workplace.
HTM 3123 Baking II
(3 Credits, 15 Theory/ 60 Lab Hours)
In this course, students will continue their study of baking techniques taught in
Baking. Throughout the course, the students will continue to identify key ingredients,
appropriate tools and the production sequencing of successful baking.
This course provides the student with an understanding of the role of the
housekeeping division in successful lodging operations. Students will be exposed to
operational techniques such as organizing, planning, expense and quality control in
housekeeping and laundry. The environmental responsibility of the division for
maintaining the overall cleanliness of the hotel and for ensuring safety in the choice,
use and storage of cleaning materials will be underscored.
This course provides students with an introduction to the rooms division in hotels and
an in-depth approach to organizing and administering the front office. Students will
follow the guest through the various activities associated with the pre-arrival and
arrival stages of the guest cycle.
This course examines the importance of the preservation of a region’s culture and
heritage resources and discusses how to use them to maintain tourist interest in a
particular destination. It will review what tourists see as the cultural and heritage
resources and how they are used to promote knowledge, understanding and a
favourable image. The post-emancipation history of the West Indies will also be
examined to aid in understanding its heritage
This course examines the global environmental issues which affect tourism. The
concept of environmental sustainability and the role of the tourism industry and
government bodies will be explored and analysed from a management perspective in
the context of world pressures and demand. Ecotourism and alternative tourism are
examined as sustainable options.
This course provides students with theory, tools and techniques necessary for basic
project management. Students will be taught basic task organization and sequencing
techniques; how to develop schedules; how to use a simple critical path method as a
management tool; the use of milestones and Gantt charts on a basic level; reverse
planning methods; cost performance; and customer considerations. This course also
provides students with the basic skills necessary to coordinate the design,
implementation and evaluation of simple projects.
This course is designed to introduce students to the art of successful contract and
sales negotiation.
This course examines the importance of the preservation of a region’s culture and
heritage resources and how to use them to maintain tourist interest in a particular
destination. It will review what tourists see as the cultural and heritage resources
and how they are used to promote knowledge, understanding and a favourable
image. The post-emancipation history of the West Indies will also be examined to aid
in understanding its heritage
This course examines the management and operation of special events, including
fairs, festivals, sporting events, grand openings and attractions. Emphasis is placed
on terminology, organization and the marketing of attractions and events. Special
attention is given to planning and operations of events and attractions in Jamaica.
Semester 3 – Summer
This course is a study of the principles of financial management and its application to
the hospitality industry. Focus is on capital budgeting, leasing, franchizing, mergers,
consolidation, management contracts, financial feasibility and valuation of assets,
cash flow and current financial issues in the hospitality industry. (Prerequisite:
Introduction to Financial Accounting.)
In this course students will examine the current applications of the computer in the
hospitality industry. Emphasis will he on the role of the computer as a management
tool in both the lodging and food service sectors of the hospitality industry. All
computer applications, from taking reservations to working in the back office, are
examined through a series of assignments and projects.
Elective
(3 Credits, 30 Theory/15 Tutorial Hours)
Students will be allowed to choose an elective from a select group of courses offered
by each school.
HTM 4111 Ethics in the Hospitality Industry
(3 Credits,30 Theory/15 Tutorial Hours)
This course develops the philosophy and application of cost control. Emphasis will be
on food and beverage cost control methods, cost/volume/profit/ relationship to food
and beverage revenue. Monthly and weekly food and beverage cost determination,
inventory turnover and portion costing will also be reviewed.
This course introduces students to the fundamental skills and knowledge required to
operate a bar in a hotel, resort or restaurant. It includes a historical introduction to
fermented beverages, including worldwide areas of production, the study of wine-
making methods and wine-tasting procedures. The classification and description of
alcoholic beverages and their storage and merchandising will be emphasized.
This course is designed to give students the knowledge and technical skills required
to operate the Garde Manger section of a kitchen. Cold food preparation, garnishing
techniques, ice carving and fat sculptures will be the main focus.
This course is built upon Baking I & II. It is designed to refine the students’ skills in
effectively managing the Patisserie area of a hotel resort or restaurant. Creativity will
be encouraged in the preparation and display of showpieces.
This course develops the philosophy and application of cost control. Emphasis will be
placed on food and beverage cost control methods and the cost/volume/profit/
relationship to food and beverage revenue. Monthly and weekly food and beverage
cost determination, inventory turnover and portion costing will also be reviewed.
This course will examine the planning, arranging and organizing of conventions,
meetings and expositions. The focus will be on the role and the relationship of the
major players in the convention, meeting and exposition industry and its importance
in the overall hospitality industry
This course introduces students to the fundamental skills and knowledge required to
operate a bar in a hotel, resort or restaurant. It includes a historical introduction to
fermented beverages, including worldwide areas of production, the study of wine-
making methods and wine-tasting procedures. The classification and description of
alcoholic beverages and their storage and merchandizing will be emphasized.
This course introduces the student to advanced international culinary skills. Course
content will include aspects of culture and menu design for international cookery and
optimum use of resources for cost effectiveness. It is designed to expose students to
the cultural habits that influence the cuisine of a country/society.
This course investigates current trends in the hospitality and tourism industry at the
local and regional levels and their effects on the industry in the Caribbean. The
course will explore issues and problems as they develop and examine possible
applications or solutions. Students will use a variety of resources to follow the
development of trends.
This course develops the philosophy and application of cost control. Emphasis will be
placed on food and beverage cost control methods, cost/volume/profit/ relationship
to food and beverage revenue. Monthly and weekly food and beverage cost
determination, inventory turnover and portion costing will also be reviewed.
This course will examine the planning, arranging and organizomg of conventions,
meetings and expositions. The focus will be on the role and the relationship of the
major players in the convention, meeting and exposition industry and its importance
to the overall hospitality industry.
This course introduces students to the fundamental skills and knowledge required to
operate a bar in a hotel, resort or restaurant. It includes a historical introduction to
fermented beverages, including worldwide areas of production, the study of wine-
making methods and wine-tasting procedures. The classification and description of
alcoholic beverages and their storage and merchandizing will be emphasized.
This course explores the resort development patterns from both a historical and a
present-day perspective. It examines the management of resorts with special
emphasis on All-Inclusive resorts.
This course investigates current trends in the hospitality and tourism industry at the
local and regional levels and their effects on the industry in the Caribbean. The
course will explore issues and problems as they develop and examine possible
applications or solutions. Students will use a variety of resources to follow the
development of trends.
This course examines the variables involved in the marketing of tourist destinations.
Special emphasis is placed on understanding the marketing mix and the development
of marketing strategies. Marketing practices and a survey of tourist destinations in
the Caribbean will be examined
TOU 4221 Special Events Planning and Trade Show/ Exhibit Management
(Project)
This course demonstrates professional practices used to create special events that
meet the client’s goal(s). Students will have the opportunity to stretch their creativity
while developing and planning a variety of events including trade shows/exhibitions.
Students will incorporate site selection, décor, activities/entertainment, food and
beverage to create a theme for the event. Emphasis will be placed on negotiating
successful vendor contracts, using research to target the exhibit or exposition to
primary and secondary markets (events marketing), and the preparation of sales and
exhibitor communication. As part of this course participants will be expected to plan
a major municipal event and celebration.
This course has been structured to facilitate the learning of variables involved in the
marketing of tourism destinations, products and services. Special emphasis is made
to enable comprehension of the marketing mix, development of marketing strategies
and methods utilized in marketing the Jamaican tourism product. It also examines
the role of tour guides in assisting in the marketing process.
This course develops the philosophy and application of cost control. Emphasis is on
food and beverage cost control methods, cost/volume/profit/ relationship to food and
beverage revenue. Monthly and weekly food and beverage cost determination,
inventory turnover and portion costing will also be reviewed.
HTM 4111 Risk Management: Financial, Legal and Ethical Safeguards
(3 Credits, 30 Theory/ 15 Tutorial Hours)
This course enables students to explore the potential threats to various events and
challenges them to think about some of the most difficult decisions (financial, ethical,
legal) professionals must confront in the hospitality industry. This practical approach
to risk management ensures that students understand what safeguards are
necessary to produce safe and successful events. The key components of event
contracts will be examined and students will be familiarized with compliance to
health, trademark, ethical and safety and security issues. Matters concerning
copyright and service mark protection requirements will also be discussed.
This course gives students the opportunity to plan a community event; it discusses
the importance of adequate infrastructure and promotional responsibilities; it
examines safety issues and the roles and functions of local government and non-
governmental organizations (NGOs)
This course demonstrates professional practices used to create special events that
meet the client’s goal(s). Students will have the opportunity to stretch their creativity
while developing and planning a variety of events including trade shows/exhibitions.
Students will incorporate site selection, décor, activities/entertainment, food and
beverage to create a theme for the event. Emphasis will be placed on negotiating
successful vendor contracts, using research to target the exhibit or exposition to
primary and secondary markets (events marketing), and the preparation of sales and
exhibitor communication. As part of this course participants will be expected to plan
a major municipal event and celebration.
Semester 3 – Summer
• Is offered during a time in the academic year when the demand on the
University’s student facilities is less, namely the library, cafeteria,
accommodations etc.
• Has good mixture of faculty from both academia and persons currently
working in industry.
• Attracts the School’s more mature students, persons currently working in the
hospitality/tourism industry.
• Offers a variety of interesting seminars and field trips to its students.
Currently the School is in the process of participating in the pilot of the University’s
Prior Learning Assessment Programme. This is an opportune time for the Post
Diploma Degree in Hotel, Restaurant & Tourism Management Programme this will
allow persons with the non-traditional qualification and who are currently working in
the industry an opportunity to matriculate to Post Diploma in Hotel, Restaurant and
Tourism Management.
Welcome again!!!!!!!!!
Annmarie Nicely
Programme Leader
Post Diploma Degree in Hotel, Restaurant & Tourism Management
The Post Diploma Bachelor of Science Degree in Hotel, Restaurant and Tourism
Management is geared to train and educate students to become competent and
innovative professionals committed to the development and sustainability of the
hospitality and tourism sector.
The programme emphasizes the need to be conscious at all times of the environment
and stresses the need to focus on the enhancement and further development of
small business enterprises.
It also provides a sound foundation for graduates to pursue further education and
professional development.
PROGRAMME MODE
This programme is offered over two consecutive summers, late May to mid August of
each year.
During the first summer, students registered in the programme will pursue a
common core of courses and in the second summer elect to do specialization options
in either Hotel & Restaurant Management or Tourism Management.
The award of the Bachelor of Science degree in Hotel, Restaurant & Tourism
Management would be awarded if all the requisite work experience, bridging courses
and post diploma degree course have been successfully completed.
Career Opportunities
The Post Diploma Degree in Hotel, Restaurant & Tourism Management prepares
students for entry-level management positions in hospitality and tourism
organizations. The programme also prepares students with the necessary skills
required to start their own hospitality/tourism venture.
ENTRY REQUIREMENTS
PROGRAMME STRUCTURE
Year 1
Summer 1 Credits
Strategic Marketing 3
Research Methodology 3
Human Resource Management 3
Moral & Ethics 3
Environment Management 3
Strategic Management 3
Total 18
Year 2
COURSE DESCRIPTIONS
Strategic Marketing
(3 credits, 45 hours)
Research Methodology
(3 credits, 45 hours)
This course will introduce and explore various issues within the field of human
resource in the hospitality industry. This will include the historical development of the
personnel function and the debate surrounding the evolution of the term human
resource management. The relationship between the human resource function and
other management function will be explored.
Environmental Management
(3 credits, 45 hours)
Strategic Management
(3 credits, 45 hours)
This course will utilize the knowledge that students have acquired in accounting,
financial management, and marketing to analyze and evaluate the development of a
hospitality concern with emphasis on market analysis, property location, valuation,
and financial.
Executive Development
(3 credits, 45 hours)
This course is designed to prepare the student for management responsibilities in the
hospitality industry. The reality of what students are likely to encounter at the work
will be examined, with emphasis on effective performance at the individually and
group levels within organizations. The roles of managers, leadership styles and the
principles of effective communication at all levels of management are carefully
examined. Special attention is given to the need for constant self-enhancement and
professional development.
Hotel Management
(3 credits, 45 hours)
This course provides an in-depth look at issues shaping decisions managers make in
hotels. The course will focus on problem solving and practical skills needed to be a
successful hotel manager and the relationship and function of all the departments in
a hotel. Students will be encouraged to use critical thinking in problem solving and
decision-making.
This course will familiarize students with key concepts and principles of foodservice
systems; foodservice organizations; quantity food production and service; physical
facilities and administration.
Financial Accounting
(3 credits, 45 hours)
This course will build upon the principles studied in Entrepreneurship Development
and will enable students to analyze, plan and implement financial records for
hospitality organizations.
Transportation Systems
(3 credits, 45 hours)
This course is designed to create an awareness and understanding of the impacts the
Transportation Systems has had on the development of Caribbean Tourism over the
past two decades. Emphasis will be placed on the Cruise Shipping Sector and the
Airline Industry with regard to its impact on Tourism Development. Ground
Transportation will be discussed as to its role in the development of attractions and
its relationship to international travel trends.
This course provides the student the opportunity to develop a detailed regional or
national tourism plan. Special emphasis is placed on the role of government and
inter-government organizations’ involvement in tourism planning and the strategic
and sustainable tourism planning process.
Tourism Management
(3 credits, 45 hours)
This course is designed to explore and investigate the major concepts in tourism,
what makes tourism possible, and how tourism can become an important factor in
the wealth and development of any nation. Tourism Management will also review
various studies published in the Tourism Management journal and other case studies
on aspects of the tourism sector from an international perspective.
SHTM - Food Preparation Lab 18A7 – Located on the ground floor of Building 18,
this is the room where food is prepared by students.