DESSERTATION REPORT ON

A STUDY ON THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT PROCESS IN DABUR INDIA LTD

Submitted in the partial fulfillment of the requirement for the award

Of
SUBMITTED TO: Ms. LEENA SHARMA Project Guide SUBMITTED BY: NASHIMA KHATUN Roll No.: 10048

DECLARATION

I Hereby Declare That the Dessertation Report Entitled STUDY ON THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT AT DABUR INDIA

LTD submitted in partial fulfillment of POST GRADUATE DIPLOMA IN MANAGEMENT is of my original work and not submitted for the award of any other Degree.

(NASHIMA KHATUN)

ACKNOWLEDGEMENT

First of all I would like to take this opportunity to thank Miss Depanwita Das ,Asst. HR Manager of Dabur India Ltd., Ghaziabad, who was very generous in giving me this opportunity to work under his kind guidance, where he made me so comfortable working and providing me valuable guidance out of his busy schedule. Further I would like to thank all the staff members of HR division who have been very courteous in providing all the other information about the company and its products.

I thank them all with sincere gratitude.

(Nashima khatun)

PREFACE

The beginning of training could be traced to the Stone Age when people started transferring knowledge through signs and deeds to others. Vocational training started during the industrial revolution when apprentices were provided direct instructions in the operation of machines. Training and development is increasingly recognized, now, as a most important organizational activity. Rapid technological changes require newer skills and knowledge in many areas. Training has to be continuously offered to keep employees updated and effective. Realizing all this that the training and development is one of the important instrument of human resources development as well as organizational development I opted for the topic for the dissertation report.

EXECUTIVE SUMMARY

No doubt this is age of tough competition and to survive in this highly competitive scenario, managers are being pressured to improve quality, increase productivity, cut down waste and eliminate inefficiency. And this is where Training & Development Centre, a component of Human Resource Management play a crucial role for overall growth of any organization. Hence T & D Centre in an organization is responsible for improvement of quality in all aspects of its employees.

One step further, it is necessary to evaluate the training programs by taking the feedback from those employees who have attended the programs and this area is covered by T & D Centre also.

This project report is the outcome of my study with the help of my guide on topic A study on the effectiveness of training and development programs at Dabur India Limited. The outcome of the project shows where different plants/divisions in Dabur stand regarding overall skills improvement and improvement in employees in respective skills in which they had attended the training programs. Here 360 degree feedback has been used to assess employees improvement in respective skills. For this training effective index has been calculated to express quality in absolute term for employees and for different divisions also

Dabur is one of the biggest profit making comp. and largest producer of primary Al in India around 1300 workers are working in the organization. Realizing the importance of the training due the upcoming technology and globalization, the company has separate T & D Centre.

Human Resource Management is the backbone of any organization. For quality improvement in work force T & D Centre created behavior related programme for employees. Company provides basically three category of training: 1. 2. 3. Behavioral training Supportive training Technical training

Under behavioral and managerial training further three types of programmes are made as per need of employees: Competency building & MDP. Supervisory development programme Workers development programme.

Employees are evaluated under following skills after training through questionnaire, formal talk and observation. Questionnaire is based on likert scale (5 rating scale). Here survey is conducted at managerial level. Listening and communication skills.

Perfecting presentation skills. Problem solving skills. Relationship skills for managers.

I have made this project as effective as possible and I believe its outcome will be fruitful for company and readers also.

CONTENT
1. Introduction 1-18 o Meaning & Definition o Evaluating of Training

2.

Company Profile o Core Value o Dabur at a Glance o Major Product at a Glance

19-29

3.
4.

Objective of the Study Research Methodology Data Analysis 84-106

79-80 81-83

5.

6. 7. 8.

Recommendation Conclusion Bibliography 111-113

107-108 109-110

9.

Reference

114-118