7 I

Replying to your letter of the 3rd, we deem it a great pleasure to accept your kind offer to serve on the committee.

We cannot permit you to attend classes on pany time unless the course is related to your
assignment.

Pl"u." be advised that, with regard to

above invoice, partial payment of $312 was subthis office flnds that mitted on delivery date.

tS/ntuating the Positive {LO4} - clvun 8%? /'(*o"tion". Sentences 2741: llnderscore all nesa
words in these sentences. Then rewrite the sentences more positive effect. Use your imagination to envisioa situation for each.

9 I u* submitting under separate cover the report you

requested.

10 11

fn reply to your letter of May 10, please be informed that this offlce heretofore has generously supported funding activities of your organization.

2l 28 29 30
31 32

you, misunderstanding of our January 7 email you to make this mistake. W" hope this delay has not inconvenienced you. If
1

Kindly advise the undersigned

for participation in the program.

as

to your availability

will
' too* Ana 3

be patient, we will get the order to you as our supply is replenished; t

l'6r'4!L'tt"t ;

sou

"i "' '

'

,/// '/ Instmctions,

bngthe
It 13 I"4 15 16

You-Viewpoint {LS*}

Sentences 12 26: Rewrite the following using you-viewpoint. You may need to add additional material.

W" regret that we must call your attention to our icy of prohibiting refunds for merchandise bouglt discount. yoor negligence in this matter caused the
the equipment. You cannot visit the plant except on Saturdays.
damage

'/

Co^runv policy requires that you submit the warranty ':' agreement within two weeks of sale. 'i::,|" ,',

w" will

be pleased to deliver your order by the

l2th.
i)t I 1 r'Ltt\

W. have worked for 37 years to build the best lawn

mowers for our customers.

We are disappointed to learn from your July 7 that you are having trouble with our Model 7 motor

roouy we
February 3.

are shipping the goods you ordered

-JJ
34

Tuff.Boy work clothing is not made from cloth rrll

shrinks or fa$es.

(From an application letter) I have seven years of successful experience selling offlce supplies. an email to employees) We take pleasure in announcing that, effective today, the Company will give a20 percent discount on all purchases made by
employees.

Or. Stone-skin material won't do the job unless it fo reinforced.

though you were late in paying the bill, we not disallow the discount.

..

17 lfro*

35 gr", 36
'W"

fiil

were sorry to learn of the disappointing seni.-t you have had from our sales force, but we feel st have corrected all mistakes with recent persomal
changes.

18

W" are happy to report approval of your application for

membership. desired should be checked on the enclosed order

1"9 tt"*r
form.

37

',;,1. 1 1tto,c,, ottr, '1t l''1

W" have received your complaint of the 7th in which you claim that our product was defective and hare
thoroughly investigated the matter. the necessity of calling your attention to our letter of May 1.

20 ?l

Oo. long experience in the book business has enabled

us to provide the best customer service possible.
So that we can sell at discount prices, we cannot permit returns of sale merchan9tr::

38 I."g."t 39 40 41

W" have received your undated letter, which you setrt

to the wrong offlce.

22 W" invite you to buy from the enclosed catalog. 23 fory'r Red Beans have an exciting spicy taste. 24 w" give a 2 percent discount when payment is made
within
10 days.

,.

I r"g."t to have to say that I will be unable to speak

your conference, as I have a prior commitment. Do not walk on the grass.

at

25

I am pteased to inform you that I can grant your request for payment of travel expenses.

84

PART

Fundamentals of Business Writing