A customer service coordinator is the primary support for the customer service line staff.

He or she is responsible for resolving issues, working with clients and staff to overcome conflict, and to provide quality customer service. The role of customer service coordinator is typically found in the retail environment, as well as in businesses that sell directly to the customer. People who enjoy working with a wide range of people, are genuinely interested in providing customer service, and are good at conflict resolution find the greatest satisfaction as a customer service coordinator. It is important to note that most people who become a coordinator have extensive experience in customer service. This type of experience is more valuable than postsecondary education for this position. Formal post-secondary education is not required for this position. However, many people obtain a degree or diploma in business administration so they will qualify for management positions when they become available. Many retail and customer-oriented businesses provide tuition assistance to staff to help them combine working experience and education. Talk to your supervisor about the opportunities available to you. There are various methods for resolving problems and conflicts used by the customer servicecoordinator. These may include defusing the situation, isolating the core issue, and addressing the customer's concerns. These techniques are often taught during customer servicecoordinator training programs offered by employers.

People-Oriented Duties

A customer service coordinator keeps lines of communication open with his customers. He might interact with customers over the phone, in person or via email. He is tasked with listening to and dealing with complaints, answering questions, introducing new products and services and providing advice. He must be well trained on the procedures and rules of his organization as well as knowledgeable about the products and services he represents. The customer service coordinator solves problems and may make routine decisions. He might also complete low-key sales tasks, such as securing reorders from current customers, and he could provide computer/technical support or arrange for deliveries.

Task-Focused Duties

Each time the customer service coordinator interacts with a customer, she needs to document that interaction. She will probably do this on a computer, within a contact-management system. Additionally, the coordinator might enter orders and other data into the computer, run reports, update and maintain files and complete paperwork.

Work Environment

A customer service coordinator works in an office environment. He likely spends the majority of his day on the telephone and the computer. The work can be repetitive. Some coordinators have a private, quiet office to conduct business in, while others work in a small cubicle that is open to a noisy work area. Customer service coordinators usually work a 40-hour workweek. Depending on the industry, those hours may be during regular business hours only or they could include weekends, evenings, nights and holidays.

Requirements

To secure a customer service coordinator job, an individual probably needs to possess a high school diploma or equivalent. Employers favor job seekers who have prior customer service experience, speak multiple languages or possess a college degree. A customer service coordinator needs to be a "people person." She must solve problems diplomatically, build relationships easily, assuage concerns effectively and sometimes sell persuasively. Additionally, she must possess a keen eye for details, a good task focus, an efficient work tempo and a respect for protocol, given the administrative responsibilities of the role.

Read more: Client Service Coordinator Job Description | eHow.com http://www.ehow.com/about_6296370_clientservice-coordinator-job-description.html#ixzz1kYOoD6Hc

NZIHS Philippines Consultancy Services Client Services Coordinator for Naga Office We are looking for CLIENT SERVICES COORDINATOR Duties & Responsibilities: Oversee all aspects of general office coordination. Meet and greet clients and visitors. Perform general clerical duties including but not limited to: photocopying, faxing, mailing, and filing. Coordinate and maintain records for staff, office utilities and office keys. Planning and scheduling meetings or appointments; organizing hard copy and electronic files, conducting research and managing projects of the execom. Support staff in assigned project based work. Other duties as assigned. REQUIREMENTS: Bachelor's or diploma degree in Business Administration or other related field. Computer literate; organized and a self-starter. Good writing, analytical and problemsolving skills. Knowledge of principles and practices of organization, planning, records management and general administration. Ability to communicate effectively both written and oral Ability to operate standard office equipment, including but not limited to computers,telephone systems, copiers and facsimile machines. Ability to follow oral and written instructions. Interested applicants may email their comprehensive resume at xxxxxxxxxxxxxx@xxxx.xx.xx. Only short listed applicants will be notified.

Date:

11 January 2012

City/Town: Location: Wage/Salary: Start: Duration: Type: How to apply: Company: Contact: Phone: Fax: Email:

Naga Camarines Sur 0 asap 1 year Full Time please send your resume through email NZIHS Philippines Consultancy Services Kat Zapanta