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Y A S I N S H A H I D , MBA, MT M
College Park, GA 30349 (404) 946-3835 yshahidmba@gmail.com

Seasoned Portfolio Project Manager / Director

Full range of implementation process experience from pre-sales to post sales support; Top-level presentation, public speaking skills and training with commitment to providing superior customer service; Confident and poised in interactions with individuals at all levels; Detail-oriented and resourceful in leading the PMO to completing projects on task and on budget. EDUCATION: Keller Graduate School of Management, DeVry University, Atlanta, Georgia Master of Business Administration: Management 2011 Master of Science: Telecommunications Management 2002 Alabama A&M University, Normal, Alabama Bachelor of Arts: Telecommunications 1993 PROFESSIONAL EXPERIENCE: Verint Systems Inc., Alpharetta, GA Project Manager Responsible for delivering a Portfolio of projects generating $2 Million Dollars on time and within budget annually. Matrix managed a team of 40 cross-functional Software Product subject matter experts including planning and driving the execution of enterprise-level system installations. Provide leadership and mentoring to the PMO including cross functions team members and software engineers. Managed vendor relations and escalated technical support issues with multiple channel partners. Planning for project contingencies and anticipating variations that may affect resources, successful implementation and revenue recognition. Manage the overall Customer expectation by mitigating risks associated with each project. Developed and maintained detailed project work plans, status reports, and action registries. 2010 - Present

LMG Food Concepts LLC, Atlanta, GA Director of Operations

2008 - 2010

Provide overall project management and support for Multi-Unit Franchise during pre-opening. Perform construction site visits during build out process. Perform Technical Audit for all store IT/Telecom/CCTV prior to store opening. Ensure training operations meet required standards for all Store Management. Provide process and operational support to the store management team during grand opening. Develop and direct annual plans, schedules and budgets to develop the store construction. Negotiate contracts with 3rd party companies to ensure efficient, quality services on budget. Assists in coordination of construction schedules, FF&E order/delivery, and staffing guidelines.

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eTek Resources, LLC, Atlanta, GA PMO Consultant / Director Established Project Management Office at client site.

2005 - 2008

Matrix managed a team of cross-functional HFC subject matter experts. Effectively manage vendor involvement, escalation paths and SLA requirements. Managed vendor relations and escalated technical support issues with multiple DOCSIS hardware and software vendors to assure maximum uptime. Responsible for all aspects of broadband project management, task management, action plans, cross-functional team management, and launch and/or implementation activities. Responsible for defining project scope, objectives, business outcomes and high-level milestones. Responsible for defining the necessary resources and assigning them with clear and accurate directions and tasks.

DeVry University, Atlanta, Georgia 2003 - 2006 Adjunct Faculty CIS & Telecommunications Responsible for delivering Networking and Telecommunications curriculum according to design. Provide subject matter expertise in designated areas required for effective course management and delivery. Coach and develop students to improve performance through positive reinforcement and motivational incentives. Evaluate delivery of instruction, both instructor self-assessment and content critique, to provide improvements for future classes. Deliver PC Systems and Networks with Lab which explores PC systems architecture from hardware and operating system points of view, as well as introduces PC networking. Topics include installing, configuring, maintaining, troubleshooting and upgrading basic PC systems. COX COMMUNICATIONS Inc., Atlanta, GA 2001 - 2005

Project Manager / Operations Program Manager / Operations Support Ensured successful system-by-system implementation of new services, service enhancements, and process improvement initiatives. Matrix managed a team of cross-functional subject matter experts. Responsible for life cycle development, project concept, and implementation. Managed vendor relations and escalated technical support issues with multiple DOCSIS hardware and software vendors to assure maximum uptime. Responsible for all aspects of broadband project management, task management, action plans, and/or implementation activities. Coordinated budget/cost management activities, including accurately tracking project resources. Responsible for defining project scope, objectives, business outcomes and high-level milestones. Identify project goals, timelines, deliverables, metrics and resource requirements. Responsible for defining the necessary resources and assigning them with clear and accurate directions and tasks. Reported project outcome and documented lessons learned, as well as provide feedback on project team members. Developed and maintained detailed project work plans, status reports, and action registries.

Resume Page 3 KPMG CONSULTING Inc., Atlanta, GA Senior Consultant / Project Manager Provided extensive experience and team leadership within the Broadband Communication and Content Industry practice. Designed, engineered, tracked, monitored and managed life cycle implementation for high-speed data networking projects, as well as telephony via cable modems and digital set top technology. Provide extensive experience in training technical, non-technical support, mentoring, supervising and educating large end communities (e.g. installation teams, engineering technical support teams, contractors and consultants). Responsible for defining project scope, objectives, business outcomes and high-level milestones. Evaluated project risks and assessed project issues early to suggest improvements. 1998 - 2000 2000 - 2001

COMCAST COMMUNICATIONS, Chamblee, GA

Electrical Engineer / Project Manager

Responsible for project management and deployment of digital broadband network and highspeed data system on a 750 MHz HFC two-way plant. Maintain multiple Scientific Atlanta and GI digital head-ends applying upgrades/updates/administration as necessary. Trained, supervised, and evaluated new employees job performance. Support field operations with all issues pertaining to Scientific Atlanta and GI digital headend equipment. Implement infrastructure procedures to improve communications and productivity between the different departmental organizations. Consulted with vendors and other Comcast sites in conducting system upgrades to ensure optimal system performance. Responsible for defining project scope, objectives, business outcomes and high-level milestones. Identify project goals, timelines, deliverables, metrics and resource requirements. Responsible for defining the necessary resources and assigning them with clear and accurate directions and tasks. Evaluated project risks and assessed project issues early to suggest improvements and resolution alternatives. Reported project outcome and documented lessons learned, as well as provide feedback on project team members. Developed and maintained detailed project work plans, status reports, and action

PROFESSIONAL DEVELOPMENT: CCNA - Cisco Certified Network Administrator # SCO10400869 Project Management Professional Training (Pending PMP Certification 2012) Walter Kaitz Fellowship, Cable Management Program Penn State University, Cable and Telecommunication Orientation University of Denver, Accounting, Finance and Programming for Operational Managers TECHNICAL SKILLS: MS Office (Word, PowerPoint, Excel, Project, Visio), UNIX, Remedy, CLARIFY, Cable Data & CATV technical knowledge, VOIP, HFC, WFM, Verint, Call Center