COMPANY PROFILE

Contact us @ MYKNOWLEDGE ARENA, 31-1 Jalan Indrahana 2, Taman Indrahana, Jalan Kuchai Lama, 58100 KUALA LUMPUR Website: http:www.myknowledgearena.com Social Media: http://www.facebook.com/zulkifleeabdullatiff/myknowledge arena Email: myknowledgearena@gmail.com or zulkiflee@myknowledgearena.com Tel: +603 7983 0299 Fax: +603 7981 4481 Mobile: +6019 6992541

Contact us @ MYKNOWLEDGE ARENA, 31-1 Jalan Indrahana 2, Taman Indrahana, Jalan Kuchai Lama, 58100 KUALA LUMPUR Website: http:www.myknowledgearena.com Social Media: http://www.facebook.com/zulkifleeabdullatiff/myknowledge arena Email: myknowledgearena@gmail.com or zulkiflee@myknowledgearena.com Tel: +603 7983 0299 Fax: +603 7981 4481 Mobile: +6019 6992541

At MYKNOWLEDGE ARENA, we have experience working with a number of clients in a range of market sectors both in Corporate & Government. These include Oil & Gas, Banking, Telcos, Electronic, Business Consultancy, Professional Services, Manufacturing, Services, Managements, Health and Construction. We work with clients in developing and delivering learning & development solutions. MYKNOWLEDGE ARENA is an associate & training members with NUR LEMBAH PANGSUN RESORT GROUP, PERMAISURI RESORT GROUP, BAREFOOT INTERNATIONAL, ACTION TEAM CORPORATION SDN BHD, 1ORANGE SDN BHD, ACTION DRIVEN SDN BHD, BUDI ANTARA SDN BHD and SIS CONSULTANCY. Our Aims and Values When we founded the company, we had a clear vision of what we wanted to be, the services we would offer, and how we wanted to establish and develop relationships with our clients. Of course, since then the world, the environment, our client's needs and expectations and the economic conditions have changed! Like any business we have evolved and developed but we believe our underlying values and beliefs are as valid today as they were then. Our aspiration To develop long term learning relationships with our clients and to become a mutual learning partner. How do we go about achieving those aims and expectations? It is a reasonable assumption that any business would have an aim of developing long term client relationships! We understand that this relationship has to be earned. How? We believe by delivering value. Our Value is your learning & development partner hence; Contributing to the on-going skills and knowledge of the people in our clients' businesses Contributing to the achievement of our clients' business goals and strategies, by ensuring that the training and development we deliver is focused, relevant and aligned to their business priorities.

Our Structured Programs

Etiquette, Protocol & Social Skills Program (NEW)

5S Program

Service Quality Improvement Program

Leadership & Supervisory Development Program

Corporate Team Building Program

Clerical Development Program

Our Products

Effective Communication Skills Program

Motivational Programs

Business Presentation Skills Program

My Personal Success Program (NEW)

Six Sigma Program

Personal Effectiveness Program

SYNOPSIS PROGRAMMES
CORPORATE TEAM BUILDING Each leader must take the opportunity to transform his/her group into a team status. When a group has been upgraded into a team status, then quality, productivity, and the work environment will significantly improve. LEADERSHIP &SUPERVISORY DEVELOPMENT PROGRAMME Influence & Inspire, an element for Leaders. People remain a core asset that automation nor machine can yet replace. To gain the competitive edge, these critical resources should be developed to its fullest potential systematically and in a structured manner. PERSONAL EFFIECTIVENESS PROGRAMME The future of every organization depends on its workforce. Organizations cannot survive if their workforce is not willing to adapt and adopt the strategies and expectations designed to handle the economic and business challenges. This programme is aimed to train participants to critically analyse how the current business scenario might affect their organization, career, and personal life. MY PERSONAL SUCCESS PROGRAMME Play more positive roles by understanding and supporting new strategies - policies - plans introduced by the company to overcome the present economic situation CLERICAL DEVELOPMENT PROGRAMME This programme touches important aspects of organizational excellence. Any organization would like to have its expectations of vision, mission, objectives and strategies cascaded down to its staff efficiently and effectively. However this needs good systems and people in the organization to play their roles in making the expectations met. BUSINESS PRESENTATION SKILLS Image builds power, acceptance and respect. Life is full of moments when you dont know exactly what to do & become more confident when communicating with others especially when you are required to present in public. Besides learning how to manage relationships, you will learn also how to properly structure your presentations, how to use visual aids, gestures and speaking postures using our 5-point approach. SERVICE QUALITY IMPROVEMENT PROGRAMME To understand the organizations challenges, vision, objectives & core values, and to create a new service mindset among the frontline staff. To internalize the importance of having the Service Mindsets in Enriching & Delighting Guest Experience. MOTIVATIONAL PROGRAMME Maintain high motivation level at all time and a self starter. Take a pro-active measures in anticipating its adverse impact to personal, family and organization. ETTIQUETTE , PROTOCOL & GROOMING PROGRAMME The mannerism; Good Manners; Protocol; Custom, & culture. Protocol - Personal Matters & Political Inclination, Religion and Organizational Regulations. EFFECTIVE COMMUNICATIONS PROGRAMME To understand the importance of effective communication in an organisation and To come up with personal improvement plan to enable each person to increase his effectiveness.

Consultanies Serivces

Strategic Planning

Entrepreneurial Development

Domestic Inquiries & Dismissal

Our Services
Executives & Supervisory Development

Training Needs Analysis

Service Excellence Interventions (NEW)

NEW # Package Program : 3 Day 2 Nite OR 2 Day 1 Nite # Program Pakej : 3 Hari 2 Malam atau 2 Hari 1 Malam ** which depends on your choice & customization

Our program is in Dual Language Bahasa Melayu & Bahasa Inggeris

Glimpes @ our programs

sorotan program-program kami

IN DOOR

OUT DOOR

Pelanggan Kami
* Perbadanan Usahawan
Nasional Berhad * United Engineers Malaysia * Permodalan Nasional Berhad * Pos Malaysia Bhd * PUSPAKOM * KTM Berhad * Alam Flora Sdn Bhd * Motorsikal & Enjin Nasional Bhd (MODENAS) * Heitech Padu Berhad * Software Alliance * Malaysian Agriculture Resarch & Dev. Institute * FELDA Palm Industries Sdn Bhd * MARA Holding Bhd * Transnasional Express Berhad * Harlows Malaysia Sdn Bhd * ABF Sdn Bhd * Arab-Malaysian Finance Berhad * Institut Jantung Negara * PETRONAS Dagangan * PETRONAS Carigali * Dorsett Regency Hotel * Econlink Sdn Bhd * Martell (Malaysia) Sdn Bhd * Matshusita Electronics (M) Sdn Bhd * Matshusita HRD Centre * Toshiba Electronics (M) Sdn Bhd * Omron (M) Sdn Bhd * SIPRO Plastics Sdn Bhd * Metraplas Industries Sdn Bhd * EP Polymers (M) Sdn Bhd * Island & Peninsular * Kolej Yayasan Melaka * Persatuan Usahanita Malaysia * Malaysian Tobacco Company Bhd * Akademi Kastam Diraja Malaysia * Dewan Bandaraya Kuala Lumpur * Syarikat Perumahan Pegawai Kerajaan (SPPK) * KEJORA * Bank Negara Malaysia * Kementerian Perdagangan Dalam Negeri & Hal Ehwal Pengguna * Kementerian Pembangunan Luarbandar * PERDA * SOCSO * Lembaga Getah Malaysia * Lembaga Kemajuan Ikan Malaysia * Lembaga Koko Malaysia * Jabatan Perancangan Bandar & Desa * KEMAS * Badan Pencegah Rasuah * Yayasan Pahang Kementerian Kesihatan, IMR MISC Bhd Prasarana Bhd Bank Muaamalat CARSEM Sdn Bhd TH Properties I & P Sdn Bhd Paycomm Sdn Bhd Bintulu Port Sdn Bhd CIMB Bank SME Bank JKR HQ Yayasan Guru Malaysia Bhd DENSO (M) Sdn Bhd and still growing !!!!

Barisan Fasilitator

MYKNOWLEDGE ARENA

Barisan Fasilitator adalah yang diiktiraf dan memiliki sijil kejurulatihan dari Perbadanan Sumber Manusia Bhd, Kementerian Sumber Manusia, Malaysia dan badan-badan pengamal yang lain

MYKNOWLEDGE ARENA ORGANISATION CHART

(EXECUTIVE DIRECTOR)

ZULKIFLEE ABDUL LATIFF

SULEIMAN SAAID

(MANAGING DIRECTOR)

MOHAMAD ZAINI HJ BADRON

(RESEARCH & DEVELOPMENT)

LEARNING DEVELOPMENT
MOHD ROSLAN MOHD ZAIN
AHMAD FAUZAN OTHMAN

CONSULTATIONS
SULEIMAN SAAID
DR AHMAD YUSRI BANI HASHIM DR ROZIANA SHAARI

BUSINESS DEVELOPMENT
HAYATI MAT YAACOB

(DIRECTOR)
HASLINDA MOHD YUSOFF (EAST REGION) MOHD HANIFF MAT YAACOB

(NORTH REGION)
ROZIANA SHAARI (SOUTH REGION)

LEAD FACILITATOR ZULKIFLEE ABDUL LATIFF

Zulkiflee is the Principal of MyKnowlede Arena . Zulkiflee obtained his first degree, BA (Hons) in Mass Communications (Journalism) from MARA University of Technology and his Masters in Human Resource Development (Training & Development) from Putra University of Malaysia. The first degree and Masters degree was done during his working career.

He began his working career as a Second Lieutenant. Working his way through the ranks, he was subsequently promoted to Major and transferred to several Air Bases throughout the country. Among the Air Bases were; Kolej Tentera Udara (Alor Setar), RMAF Basic Training Center (Ipoh), Kuantan Air Base, Subang Air Base, Kuala Lumpur Air Base and RMAF Headquarters.

Zulkiflee joined the Royal Malaysian Air Force in 1992, a Malaysian Defence Force involved in Management, Training & Development and Lecturing. It was during handling Public Relations Officers for the RMAF, Zulkiflee discovered that his true passion was for human capital development & Public Relations and was quickly entrusted to oversee the RMAFs human resource training, public relations issues and administrative functions. Zulkiflee is a firm believer that a key function of the human resource department is to be able to unlock and realize each employees true and maximum potential through human capital development. After leaving the RMAF, Zulkiflee lectured for the National Service students in Gender and Culture programs for one year before joining Focus Learning.

Zulkiflee was with Focus Learning over two years. Zulkiflee brings into his classes his prior exposure to the training world together with his wealth of experience in the field of human resource and training & development thus giving him the ability to make complex or technical information easy to understand,

particularly with groups who have varying levels of knowledge hence offers and presents a nicely balanced
perspective to his participants. With a wide list of clients being facilitated by Zulkiflee, from MISC Bhd, ABF Sdn Bhd, Bintulu Ports Bhd, Paycomm Sdn Bhd, SME Bank, CIMB Group, Bank Muamallat, JKR, Ministry of Health (IMR), CARSEM Sdn Bhd, Elekrik Sola (M) Sdn Bhd, Perodua Sdn Bhd, Island & Peninsular Sdn

Bhd, TH Properties, Prasarana Bhd and many more.

Zulkiflee is typically invited to conduct programs on Management, Public Relations, Gender and Culture programs for the Royal Malaysian Air Force, the National Service and Focus Learning. Currently, Zulkiflee

has vast experience in over 12 soft skills programmes, namely Corporate Team Building, Leadership &
Supervisory Development, Motivational, Effective Communication Skills, Business Presentation Skills & Service Excellence.

FACILITATOR SULEIMAN MA Anthropology & Sociology (Uni. of Malaya) 1980 BA Hons. (Uni. Of Malaya) 1974 SULEIMAN was a Tutor at the University of Malaya before joining the Prime Minister's Department as a Research Coordinator and later spent almost 8 years as a Training and Research Consultant at the National Institute of Public Administration (INTAN). Before setting up BUDI ANTARA, he was serving Malaysia Airlines (MAS) as the Management Training Controller. He was also appointed a Resident Trainer with Perbadanan Usahawan Nasional Berhad (PUNB) and MARA Holding. SULEIMAN is also a Licensed Instructor for Kepner-Tregoes Problem Solving & Decision Making Workshop and owns a Professional Instructors Certificate from IATA (Geneva). SULEIMANs major interests include Organisational Development, Human Behaviour and Motivation, Teambuilding and Counseling. He had conducted many training programs for both the private and public sectors including Permodalan Nasional Berhad, Perbadanan Usahawan Nasional Berhad, United Engineers Malaysia, Pos Malaysia Bhd, KTM Berhad, PUSPAKOM, Alam Flora Sdn Bhd, Motorsikal & Enjin Nasional Bhd (MODENAS), Heitech Padu Berhad, PETRONAS Dagangan, Martell (Malaysia) Sdn Bhd, Matshusita Electronics (M) Sdn Bhd, Matshusita HRD Centre, Ministry of Domestic Trade and Consumer Affairs, Ministry of Youth and Sports, and many others.

Fasilitator Mohamad Zaini Bin Hj Badron

Zaini adalah graduan Bachelor of Science in Human Development daripada Universiti Putra Malaysia. Memulakan kerjaya di bidang latihan, beliau bertugas di dalam menguruskan dan menyelaras pelbagai program latihan korporat. Minatnya yang mendalam berkenaan teknologi pembelajaran dan sains minda telah memberikan keyakinan di dalam mengendalikan juga menyediakan program latihan.

Sepanjang kerjaya beliau, Zaini berpeluang mengenali dan bekerjasama dengan penceramah antarabangsa seperti Roy Ashworth dari SCQuARE International, Valentina Stolar dari Aspire International dan Steven Lesser dari InfoWorks International. Pendedahan sebegini meningkatkan keyakinan dan keupayaan beliau di dalam mengendalikan juga menyediakan program latihan seperti Pembangunan Diri, Perkhidmatan Cemerlang, Kemahiran Kepimpinan dan Pembangunan Pasukan. Kini, dengan pengalaman lebih daripada 10 tahun, Zaini telah mengendalikan program untuk pelbagai peringkat pekerja. Pengendalian latihan yang berkesan, dinamik dan ceria telah memenangi hati peserta-peserta daripada pelbagai syarikat seperti AIROD, Securities Commission, Malaysia Airports Holdings Berhad, Petronas Management Training Academy (PERMATA), Institut Jantung Negara (IJN), Bank Pertanian Malaysia, Saujana Consolidated, International Islamic University of Malaysia, Syarikat Air Terengganu (SATU) dan Radicare.
Di arena antarabangsa, Zaini juga telah menjalankan program latihan dengan PT Bank Buana Indonesia Tbk (BBI) dan Telekom Brunei Berhad (TelBru) yang telah meraih manfaat hasil pengalaman beliau yang luas melalui Program Perkhidmatan Cemerlang. Kemahiran beliau di dalam menterjemahkan konsep perkhidmatan dalam konteks manusia telah membuat program ini meraih kejayaan dan pujian. Zaini merupakan seorang Jurulatih Bertauliah di bawah Pembangunan Sumber Manusia Berhad (PSMB). Catatan pencapaian, beliau juga telah dilantik sebagai Pakar Dalaman (Subject Matter Expert) untuk Program Perkhidmatan Cemerlang semasa berkhidmat di Focus Learning Corporation Sdn Bhd. (2002-2008)

FASILITATOR Dr. Ahmad Yusri B. Bani Hashim M.D adalah pengamal perubatan alternatif berasaskan sains kerohanian dan juga juru-perunding dalam bidang latihan dan motivasi. Antara kursus-kursus yang beliau pernah kendalikan adalah Kursus Pengurusan Stress, Mind Power, EQ - Team Motion, Perkhidmatan Pelanggan, Usahawan Digital , Keusahawanan Untuk Siswazah, Anjakan Paradigma, Kecerdasan Emosi (EQ), Kecerdasan Spiritual ( SQ ), Bina Insan ( Hijrah Insan ), Nilai Sejagat, Strategic Mind Development, Strategic Entrepreneurship dan kursus yang berkaitan dengan rawatan alternatif. Antara firma atau syarikat yang pernah menerima khidmat latihan adalah Island & Peninsular Berhad, Keretapi Tanah Melayu Berhad, PKNS Engineering and Construction Berhad, SIRIM Berhad, Lembaga Zakat Selangor Berhad, Haris Bakar Management, Smartshop, Shahira Development Sdn Bhd, Cleopatra Cosmetic, Lavish Spa & Beauty, Imteq Solutions, Jabatan Perikanan Malaysia, IADP, PERDA, Learn A Trade Academy Sdn Bhd, CyberSecurity Malaysia, Boss Academy, Palmaju Edible Oil Sdn Bhd, LHDN, Institut Pengurusan Kesihatan (IHM) Gano Excel Sdn Bhd, MPAJ, MARA, UPM , HUKM, PERKESO, Antah Insurance Broker, Mat Salai Sdn Bhd, Hospital KPJ dan lain-lain lagi. Dalam kaedah perubatan kerohanian, beliau adalah Master dalam kaedah rawatan Reiki, Karuna-Ki, Imara Reiki, Kundalini-Reiki dan Mindpower. Pencapaian akademik pula, beliau adalah graduan lepasan UITM tahun 1989 dalam jurusan Diploma Pengurusan dan Perniagaan. Mendapat doktorate dalam Perubatan Alternatif pada tahun 2003 di Open International University for Complementary Medicines , Colombo, Sri Lanka. Pada tahun 2004, dilantik menjadi penyelidik saintifik berlesen dalam bidang Resonant Field Imaging dari Institute of Technical Energy Medicine Inc. USA. Memperolehi Diploma Perubatan Herba dari Oriental Medical Institute of Hawaii, USA ( 2004 ). Mendapat Royal Fellowship Complementary Practitioners dari Open International University for Complementary Medicines di Colombo, Sri Lanka 2004. 2005 -2006 ahli jawatan kuasa dalam Persatuan Komplementari Terapi Malaysia ( MSCT ). 2008 Pengamal Energy / Information Medicine ( Inergetix )

FASILITATOR

Ahmad Fauzan Othman is a certified trainer under HRDC (Pembangunan Sumber Manusia, PSMB) and focuses on selfdevelopment topics towards personal and team productivity. Over the years he has trained various level of employees from the private and public sector. Since 2006, Fauzan has been actively teaching Japanese Language where he also shares the beauty of the Japanese culture and spirit. With this approach he has a proven track record in coaching his students to pass the Japanese Language Proficiency Test (JLPT). Apart from training and teaching, Fauzan is also a writer. His first book on learning management through football entitled Strategi Berpasukan Untuk Berjaya - Cemerlang & Menang Cara Bola Sepak was published by PTS Millenia in 2006. His second book, a self-publish effort in 2010 uniquely titled Rahsia Kyoumi No Chikara based on a Japanese motivation concept touches on the Power of Interest.

Fauzan obtained his early education in Madison, Wisconsin USA and Hull England. He then furthered his higher education in Engineering at the Hakodate National College of Technology, Japan. During his years abroad he was able to experience the Japanese culture in general and considered himself blessed with the opportunity to live through the working culture of the Japanese people.
His list of clients include, AEON Jusco, PERODUA, TOYOTA ASSEMBLY, ING Insurance Berhad, Eraman (Airports Niaga Berhad), UDA Holdings Berhad, MPOB, AVON, TELEKOM Smart School, Wacoal, Kementerian Dalam Negeri, Kementerian Pembangunan Wanita, Keluarga & Masyarakat, and many more.

FASILITATOR
Mohd Roslan Mohd Zain seorang Training Consultant berkelulusan Sarjana Pentadbiran Perniagaan (MBA) dari University Teknologi MARA pada 2003 di Shah Alam, Ijazah dan Diploma Perakaunan dari Institut Teknologi MARA (sekarang dikenali sebagai UiTM) pada 2001 dan 1989. Roslan juga menimba ilmu di Charles

Stuart University, Australia secara sambilan dalam bidang Pengurusan Pemasaran

melalui IGS/HELP University College pada 2006. Roslan adalah Ahli Bersekutu (Associate Member) dengan Institut Pengurusan Malaysia/Malaysian Institute of Management (MIM) semenjak 1995. Roslan mempunyai pengalaman kerja dalam sektor Korporat/Swasta selama lebih 21 tahun di mana 16 tahun di dalam Industri Automotif dan berkaitannya. Bermula dengan jawatan Eksekutif Akaun dan

Pentadbiran, Roslan menempuh pelbagai rintangan termasuk pengalaman melalui cabaran ekonomi dunia

sehingga berjaya dalam kerjaya sebagai Pengarah Kewangan dan Operasi di SAMATA Industries Sdn. Bhd.
Melalui SAMATA dan bekerjasama dengan Kementerian Pembangunan Usawahan dan Koperasi di antara tahun 2007 dan 2009, Roslan berjaya mendidik Usahawan Bumiputra dalam bidang perniagaan Bengkel Motosikal dengan membuka minda mereka melalui perubahan Mindset untuk bersaing dalam bidang yang didominasi kaum lain. Beliau pernah dijemput dan memberikan ceramah Usahawan dalam Gerak Usahawan peringkat Negeri dan Negara pada 2008-2009. Beliau mendapat anugerah penceramah daripada INSKEN. Roslan juga berjaya di bidang CRM apabila mengetuai dan menguruskan Kad Loyalti PETRONAS (Kad Mesra) pada 2004 sehingga mengumpul 1.8 juta ahli.

Program Latihan yang pernah dikendalikan oleh Roslan di antaranya adalah Entrepreneurship and Services , Delivering High Impact Training, The Service E.D.G.E, Success Begins With Me, Dynamic Leaders Programme, Managing Expectations, Task and Time, Team Development Program, Employment Mindset and Personal Development, Developing and Managing Your Business, Winning Tools for Leaders, Winning Tools for Communications, Shared Values dan My Job My Pride. Di antara Pelanggan Korporat yang mengambil bahagian adalah Telekom Malaysia, TNB, Jabatan Kesihatan Pahang, Hospital Tengku Ampuan Afzan, Kumpulan Perubatan Johor, SME Bank, BERNAS, Celcom, Carsem (M) Sdn Bhd, Pos Malaysia, Puspakom dan EON Berhad. Roslan berpegang kepada prinsip Sharing is Caring.