SYSTEM CENTER OPERATIONS MANAGER 2012: AN OVERVIEW

Baelson Duque Senior Program Manager System Center Operations Manager

DISCLAIMER
Session contains product features that are currently under development and therefore subject to change before final release

OBJECTIVES AND TAKEAWAYS

Session Objectives:
Introduce Operations Manager 2012

Understand how Operations Manager 2012:

Helps reduce the customers Mean Time to Restore Expands the IT Pros visibility of their environment

OPERATIONS MANAGER

MOM 2005 RTM

MOM 2005 SP1

SCOM 2007 RTM

SCOM 2007 SP1

SCOM 2007 SCOM 2007 R2 R2 CU1, CU2, CU3, CU4

SCOM 2012

WHAT WEVE HEARD FROM YOU

TCO Time To Value
Reliability Simplicity

Personalization

Visibility into App Health

Manageability of Mgmt Infra

Consistency

Reduced TCO of Management Infra

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

Reduced TCO of Management Infra

Simple Topology requirements enables lower costs in hardware / maintenance / configuration Reliable Environment enables no blackout in monitoring and reduction in labor costs for troubleshooting Consistent operational continuity enables focus to shift from support -> innovation in IT organizations

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

DISASTER RECOVERY WITH OPSMGR 2012

OpsMgr 2007 R2
1. 2. Install Operations Manager 2007 from the installation media After Operations Manager is installed, immediately stop the SDK service to prevent the RMS from sending data to the Operational database. Install any additional hotfixes previously installed with your original installation Delete the Operations Manager database created from your OpsMgr installation in step 1 Restore the latest Operations Manager database created from your SQL backup Restore the RMS encryption keys Import any additional management packs that were loaded to your old management server or changed and backed up after your last Operational database backup Install the Web console Start the SDK service. Operations Manager will now be functional

OpsMgr 2012
1. Install Operations Manager 2012

3. 4. 5. 6.

7. 8.

OPSMGR 2007 R2 DEPLOYMENT TOPOLOGY

Provides the following services:

Console access Alert notifications Connectors to other mgmt systems Health aggregation

Introduces the following customer challenges:

Performance and scalability bottleneck High end hardware required High availability requires clustering

OPSMGR 2012 DEPLOYMENT TOPOLOGY

Challenges Addressed: Out of the box HA Ability to run on commodity hardware

OPSMGR 2012 DEPLOYMENT TOPOLOGY

In OpsMgr 2007 R2: In OpsMgr 2012: Managed by a Pool MS Managed by single

REDUCING MGMT INFRA TCO SUMMARY

1 step setup of High Availability on commodity HW Support for automatic Device monitoring failover

Reduced TCO of Management Infra

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

Reduced TCO of Management Infra

Simple dashboards enable 360 view in a single tool Reliable information enables easy reconciliation of internal monitoring with end user experience Personalized views provides relevant information Consistent views across multiple interfaces

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

EXPANDING THE IT PROS VISIBILITY

Operations Manager 2007 SP1

EXPANDING THE IT PROS VISIBILITY

Operations Manager 2007 R2

EXPANDING THE IT PROS VISIBILITY

Operations Manager 2012

PROTECTING YOUR INVESTMENTS

Audit Collection Services Agentless Exception Monitoring Distributed Application Designer Reporting/DW Cross Platform Connectors SynTx/MP Templates Gateway PowerShell Self Tuning Thresholds Service Level Tracking AD Integration Notifications Existing Management Packs

360 HOLISTIC VIEW OF HEALTH

360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

CIO

Consistent UX (Console, Web, SharePoint)

End User Experience (Synthetic Transactions)

Application Monitoring (.NET, J2E) Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (Network)

Service Owner

Infra Owner

NETWORK MONITORING
Discovery Monitoring

Visualization

Reporting

Multi-vendor support Multi-protocol support Server to network dependency discovery

Demo
NETWORK MONITORING

NETWORK SUMMARY DASHBOARD

NETWORK NODE DASHBOARD

VICINITY DASHBOARD

NETWORK INTERFACE DASHBOARD

HOLISTIC VIEW OF APP HEALTH (NETWORK INFRA)

Vicinity Dashboard showing contextual Network Map Summary Dashboard of Network Devices See Network Device Details and Health

360 HOLISTIC VIEW OF HEALTH

360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

CIO

Consistent UX (Console, Web, SharePoint)

End User Experience (Synthetic Transactions)

Application Monitoring (.NET, J2E) Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (Network)

Service Owner

Infra Owner

J2E IN SCOM 2012

Supported Platforms in SCOM 2012:
Operating Systems
Windows

Java EE Application Servers

WebSphere 6.1 & 7.0 WebLogic 10gRel3 & 11gRel1 JBOSS 4.2 & 5.1 (JVM 1.5+), JBOSS 6 (TBD) Tomcat 5.5 & 6.0 (JVM 1.5+), Tomcat 7 (TBD)

EXERCISE 3 - JAVA EE MONITORING

Windows OS JEE Application Server (JBOSS, Tomcat, WebSphere, JEE Application Server (JBOSS, Tomcat, WebSphere, JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) WebLogic) WebLogic) Web Server Application Application Application Message Queues Connection Pools Naming Service Transaction Service . . . MBean Store Java Management Extension Monitor App Server Monitor App using standard MBean Monitor App using custom MBean

JAVA EE MONITORING OVERVIEW

JEE Application Servers
Automatic discovery Availability monitoring Performance Monitoring
Memory Garbage Collection Threads Class Loader JIT Compiler

JEE Applications
Automatic discovery Application module discovery Availability monitoring Template based custom monitoring

THE AVICODE SOLUTION

24x7 LOB application monitoring (web app and services) Detect performance and exception events No source code modifications Low overhead End-to-end transaction tracking 360 application holistic view Application availability monitoring Problem management workflows End-user health monitoring Intelligent analytics and reports Isolate where the events occurred, greatly reducing MTTR

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APPLICATION AVAILABILITY MONITORING

Volume-based health definition Easily define custom KPIs/critical transactions Monitor the health state of individual transactions Automatically calculate baseline performance levels Real-time dashboard and performance insight Alerts with root-cause information

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END-USER HEALTH MONITORING

Keyboard to eyeball response time measurement
Event correlation with the presentation layer and SOA back end web services User session troubleshooting JavaScript exception data collection

Unsurpassed visibility in the browser

Performance monitoring from the browser perspective

HTTP, AJAX and JavaScript HTML, images, scripts, HTC, CSS content size, network latency or server performance Per application, ASP page, IP performance counter Average client execution time, # failures/sec, #Performance/sec, etc. 35

Performance degradation

Statistical information

AVICODE ADVISOR ANALYTICS AND REPORTS

Application quality analysis from server to browser Client side analysis
Javascript errors Load time for pages and Ajax calls Content size Problem and performance based on Subnet Client Speed distribution

Identify quick wins for improving performance Measure before/after performance for new releases and fixes Proactive capacity planning and analysis Flexible report scheduling options

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WHATS THE END RESULT?

Demo
APPLICATION MONITORING

HOLISTIC VIEW OF APP HEALTH (APP MONITORING)

Out of box App Discovery and Monitoring Easy to understand Application failures via Resource View Useful Dev information for efficient escalation Increased time to value without custom MP authoring

Reduced TCO of Management Infra

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

Reduced TCO of Management Infra

Simple creation and customization of Dashboards through Templates and Widgets

Holistic view of Application Health

Personalized Dashboards enable increased service owner efficiency and troubleshooting

Consistent views across all consoles enable users to see and share Dashboards with various owners (Infra, Service, and Managers)

Simple and Powerful Visualizations decreasing time to value

CONSISTENT EXPERIENCE DESKTOP CONSOLE

CONSISTENT EXPERIENCE WEB CONSOLE

CONSISTENT EXPERIENCE SHAREPOINT

Web Console

DASHBOARDS
OpsMgr 2007 R2 OpsMgr 2012

Create all your views first

Configure each one Organize them in a folder Tell your team its part of a Dashboard so they dont change them

Create Rich and Flexible Dashboards

Create a custom view to contain others Add your views to into your custom view

DASHBOARDS

Baelson Duque

SIMPLE AND POWERFUL VISUALIZATIONS VIA DASHBOARDS

Easy to create Dashboards from Windows and Web Console Easy to customize data visualizations via Widgets Dashboard and Widgets delivered through MPs Show Dashboards in SharePoint

Reduced TCO of Management Infra

Holistic view of Application Health

Simple and Powerful Visualizations decreasing time to value

SESSION OBJECTIVES AND TAKEAWAYS

Session Objectives:
Introduce Operations Manager 2012

Understand how Operations Manager 2012:

Helps reduce the customers Mean Time to Resolution Expands the IT Pros visibility of their environment