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Assignment 1.

1: Communication Process Model


Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding Example 1 Who was the sender? Who was the receiver? What was the message? Area Manager Store Manager There is going to be a meeting held at the Glendale Store Saturday at 8:00am. E-mail The meeting was to be held the following Saturday, not that Saturday. Staff members came to the meeting on the wrong date. The misunderstanding could have been avoided, had the

What channel was used to send the message? What was the misunderstanding that occurred?

How could the misunderstanding have been avoided?

area manager included the numerical date along with the weekday. 1. What did you learn about the communication process from this activity? I learned how easy it is to have miscommunication in the work place when relying on one form of communication; and how important it is to be thorough when providing details. What seemed to be the main causes of the misunderstandings? The message was too vague. What tips can you suggest for preventing misunderstandings in communication? Provide detailed information including address of a meeting place and the date the meeting will be held. Reminders should be sent a day prior. Employees should be encouraged to ask supervisors any questions they may have.

2.

Example 2
Who was the sender? Who was the receiver? What was the message? Client - Property Managers Assistant Vendor - Repair Company The work order for the repair is

attached. What channel was used to send the message? What was the misunderstanding that occurred? E-mail There were two work orders. One of the properties was neglected until the management company asked if the tenant had been contacted for service. The email should have stated that there were multiple properties that required service. The work orders should have been sent as two attachments instead of one.

How could the misunderstanding have been avoided?

1. What did you learn about the communication process from this activity? As the receiver, I learned to thoroughly view the attached work orders to make sure I did not miss any sent. As for the sender, he or she should call the repair company to schedule prompt service rather than wait 24 hours or longer for a response by email. 2. What seemed to be the main causes of the misunderstandings? The message stated, the work order was attached, implying that there was only one work order

requiring service. The second property did not get serviced in a timely fashion. What tips can you suggest for preventing misunderstandings in communication? The correct singular or plural wording should be used to indicate how many work order(s) are attached to the email. Had the receiver known that there should have been two, the receiver would have called the property management company for the information for the second or scrolled down further to discover the second work order attached.

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