Title of the research

Main title of the project is comparative Analysis of current account of AXIS

Bank with HDFC Bank in Mirzapur city Objectives of Research

Banking and finance can be called as the nerves of any economic system as they accelerate the process of economic development through canalization of adequate finace. It is hard to anticipate development of efficient banking services in the country. No doubt financial institutions play so important in economic development but at the some time economic development determines the growth and development of banking institutions the role of various kind of banking institution. In economic development need not be emphasized Main objective of the study is to comparative analysis of current account of AXIS Bank with HDFC Bank. Some of the major objectives of the study include the determination of the following: To study the satisfaction level of existing customers. To get the knowledge of operational work done in axis bank. Customer orientation towards features available in axis bank current account product. To evaluate the expectation of customer.

1) In which bank do you have the account?

options Axis Bank Hdfc Bank Other bank

No. of respondent 32 20 48

45 40 35 30 25 20 15 10 5 0 Axis Bank Hdfc Bank Other bank

Interpretation
From the above chart it is clear that 42% of respondents have maintained account in AXIS BANK ,36% have maintained account in HDFC BANK, and rest of 28% respondent come under the category of other bank

2) What are the services you avail in current account?

Option No. of respondent

Atm/ Debit card 20

Internet Banking 15

Cheque book at par 50

Mobile banking 15

60 50 40 30 20 10 0 Atm/ Debit card Internet Banking Cheque book at par Mobile banking

Interpretation
From the above chart it is clear 20% of respondents are falling under the category of ATM / Debit card 15% are falling under category of internet banking, 50% are falling under the category of cheque book at par and rest 15%

are falling under the category of mobile banking.

3) In term of current account opening which bank would you prefer?

Option No. of respondent

Axis Bank 58

HDFC Bank 42

Axis Bank HDFC Bank

Interpretation
From the above chart it is clear that 58% of respondents prefer to open current account in AXIS BANK,42% respondents prefer to open current account in HDFC Bank.

4) Analysis of satisfaction of respondent regarding current account provided by their bank according to their business. Options Yes No Confused

No. of respondent of Axis Bank(50)

32

15

35 30 25 20 15 10 5 0 Yes No Confused Series1 Series2 Series3

option Yes Respondent of 23 HDFC Bank(50)

dissatisfied and rest of 3%are confused.

No 18

Confused 9

Interpretation
From the above chart it is clear 32% of respondents are satisfied and 15% are

25 20 15 10 5 0 Series1 Series2 Series3

Yes

No

Confused

Interpretation
From the above chart it is clear that 23% of respondents of HDFC Bank are satisfied 18% are dissatisfied and rest of 9% are confused.

5) Which bank as per your experience provides the best customer service, when you personally visit the bank?

Option No. of respondent

HDFC 25 Ax is B an k 30 Ot her 45

HDFC 25

Axis Bank 30

Other 45

50 45 40 35 30 25 20 15 10 5 0 HDFC Axis Bank Other Series1

Interpretation
From the above chart it is clear that 25% of respondents are falling under the category of HFDC,30% are falling under category of AXIS BANK and rest of 45% are falling under category of other Bank

6) Which Bank ATM you use the most for cash withdraw?

Option

Axis bank HDFC Bank 15

Other 66

No. of 29 respondent

50 40 30 20 10 0 Axis bank HDFC Bank Other

Interpretation
From the above chart it is clear that 49% of respondents are falling under the category of AXIS BANK,30% are falling under category of HDFC Bank, and the rest of 21% falling under category of other bank.

7) If you are using net banking then what are the service you use?

Option No. of respondent

Fund transfer Fund transfer Bill payment same bank other bank 20 25 20

Cheque book request 35

40 35 30 25 20 15 10 5 0 1 Fund transfer same bank Fund transfer other bank Bill payment Cheque book reques t

Interpretation
From the above chart it is clear 20% of respondents are falling under the category of fund transfer same bank, 25% are falling under category of fund transfer other bank,20% are falling under the category of bill payment and rest 35%are falling under the category of cheque book request.

8) Which is the most customer friendly bank in term of charges as per you?

Option NO. of respondent

Axis Bank 49

HDFC 51

Axis Bank HDFC

Interpretation
From the above chart it is clear that 49% of respondents feel that Axis Bank are customer friendly in term of charges and rest of 51 % of respondents feel that HDFC BANK are more friendly in term of charges.

9) Analysis of customer regarding net Banking/Phone banking/mobile banking?

Option No .of respondent of Axis Bank HDFC Bank

Net banking 20

Phone banking 32

Mobile banking 12

12

14

10

35 30 25 20 15 10 5 0 No .of respondent of Axis Bank HDFC Bank Series1 Series2 Series3

Interpretation
From the above chart it is clear that 20% of respondents are falling under the category of net banking,32% are falling under category of phone banking and rest of 12% are falling under category of mobile banking of axis bank where as 12% of respondent are falling under the category of net banking,14% are falling under category of phone banking and rest of 10% are falling under category of mobile banking of HDFC BANK.

10) Are all the bank charges informed to you at the time of current account Opening ? Option No. of respondent Axis Bank 46 HDFC 54

Axis Bank HDFC

Interpretation
From the above chart it is clear that 46% respondent are falling under the category of AXIS BANK,54% are falling under category of HDFC Bank.