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Call Log Register

Call Sno 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 Site Code FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL Engineer Name Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan

Please read the help sheet carefully, before starting the entry.

Call Log Date 1-Apr-10 1-Apr-10 1-Apr-10 1-Apr-10 1-Apr-10 2-Apr-10 2-Apr-10 2-Apr-10 2-Apr-10 3-Apr-10 3-Apr-10 3-Apr-10 3-Apr-10 5-Apr-10 5-Apr-10 5-Apr-10 5-Apr-10 6-Apr-10 6-Apr-10 6-Apr-10 6-Apr-10 7-Apr-10 7-Apr-10 7-Apr-10 7-Apr-10 8-Apr-10 8-Apr-10 8-Apr-10 8-Apr-10 9-Apr-10 9-Apr-10 9-Apr-10 9-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 12-Apr-10 12-Apr-10 12-Apr-10 12-Apr-10 13-Apr-10 13-Apr-10

Call Log Time

Username

Dept

9:00 AM Sampathkumar Finance 12:00 PM J Rajan HR 2:00 PM Karthick Design 4:15 PM R Rajan COO 5:20 PM Manibalan MIND Productio 11:45 AM Ganeshkumar n 4:00 PM R Rajan COO 5:00 PM Sathishkumar Sourcing 5:20 PM Manibalan MIND 11:00 AM R Rajan COO Productio 12:45 PM Ramasubbu n 4:00 PM Sampathkumar Finance 5:20 PM Manibalan MIND MFGENG 10:10 AM Ramesh G 4:00 PM R Rajan COO MFGENG 2:00 PM Ramesh G 5:20 PM Manibalan MIND 8:45 AM R Rajan COO 2:30 PM J Rajan HR MFGENG 4:15 PM Ramesh G 5:20 PM Manibalan MIND 10:45 AM Sandeep Toolroom 12:10 PM Sampathkumar Finance 4:00 PM R Rajan COO 5:20 PM Manibalan MIND Shankara 9:00 AM MIND narayanan 11:20 AM J Rajan HR 2:15 PM R Rajan COO 5:20 PM Manibalan MIND Productio 12:10 PM Ganeshkumar n 2:00 PM Thirumalai Sourcing 3:45 PM J Rajan HR 5:20 PM Manibalan MIND 10:00 AM Thirumalai Sourcing MFGENG 11:45 AM Ramesh G 4:00 PM Venkateswwaran Quality 5:10 PM Yuvaraj Marketing 5:20 PM Manibalan MIND 10:15 AM Venkateswwaran Quality 12:10 PM Sampathkumar Finance 5:00 PM R Rajan COO 5:20 PM Manibalan MIND 3:00 PM R Rajan COO 3:45 PM Thirumalai Sourcing

45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97

FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL FMCEL

Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan Manibalan

13-Apr-10 13-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 15-Apr-10 15-Apr-10 15-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 17-Apr-10 17-Apr-10 17-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 20-Apr-10 20-Apr-10 20-Apr-10 20-Apr-10 21-Apr-10 21-Apr-10 21-Apr-10 22-Apr-10 22-Apr-10 22-Apr-10 23-Apr-10 23-Apr-10 23-Apr-10 26-Apr-10 26-Apr-10 26-Apr-10 27-Apr-10 27-Apr-10 27-Apr-10 27-Apr-10 28-Apr-10 28-Apr-10 28-Apr-10 29-Apr-10 29-Apr-10 29-Apr-10 29-Apr-10 30-Apr-10 30-Apr-10

5:00 PM Sampathkumar Finance 5:20 PM Manibalan MIND 9:00 AM R Rajan COO 11:00 AM Mohanraj Finance 12:00 PM R Rajan COO 1:00 PM Rajkumar Quality 4:45 PM Ramalingam HR 5:20 PM Manibalan MIND 10:00 AM Thirumalai Sourcing 4:00 PM R Rajan COO 5:00 PM Manibalan MIND 5:20 PM Manibalan MIND 10:00 AM Manibalan MIND 2:00 PM R Rajan COO 5:00 PM Mohanraj Finance 5:20 PM Manibalan MIND 11:00 AM Karthick Design Productio 4:00 PM Ganeshkumar n 5:20 PM Manibalan MIND MFGENG 10:30 AM Ramesh G 12:10 PM J Rajan HR 9:00 AM Yuvaraj Marketing 3:00 PM Manibalan MIND 5:20 PM Manibalan MIND 10:00 AM Amudha Purchase 3:45 PM R Rajan COO 5:00 PM Venkatakrishnan Sourcing 5:20 PM Manibalan MIND 10:00 AM RVS Purchase 3:00 PM R Rajan COO 5:20 PM Manibalan MIND 10:00 AM J Rajan HR MFGENG 4:00 PM Ramesh G 5:20 PM Manibalan MIND 11:00 AM Thirumalai Sourcing 4:00 PM J Rajan HR 5:20 PM Manibalan MIND 12:00 PM J Rajan HR 4:25 PM Ramalingam HR 5:20 PM Manibalan MIND 10:00 AM AV Alert MIND 4:00 PM Sampathkumar Finance 3:00 PM Ravi Quality 5:20 PM Manibalan MIND 11:00 AM Ravi Quality 12:10 PM Abeshiek MIND 5:20 PM Manibalan MIND 10:00 AM Erich CTO MFGENG 2:00 PM Ramesh G 3:00 PM Ravi Quality 5:20 PM Manibalan MIND 11:00 AM R Rajan COO 2:00 PM Venkateswaran Quality

98 100

FMCEL FMCEL FMCEL

Manibalan Manibalan Hasan Imam-CI

30-Apr-10 1-Apr-10 30-Apr-10

3:35 PM 1:00 AM

Gurumoorthy Shankara narayanan

MFGENG G Quality

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ompletion Date/time, press CTRL+SHIFT+U to update Time Taken (Min) field.

Designation Finance Head Manager Sr.Executive Unit Head System Admin Executive Unit Head Asst.Manager System Admin Unit Head Manager Finance Head System Admin AGM Unit Head AGM System Admin Unit Head Manager AGM System Admin Sr.Executive Finance Head Unit Head System Admin Manager Manager Unit Head System Admin Executive Sr.Manager Manager System Admin Sr.Manager AGM Manager Sr.Manager System Admin Manager Finance Head Unit Head System Admin Unit Head Sr.Manager

Extension 220 230 261 201 209 281 201 231 209 201 281 220 209 270 201 270 209 201 230 270 209 272 220 201 209 209 230 201 209 281 240 230 209 240 270 270 210 209 250 220 201 209 201 240

Ticket Priority Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal

Problem Domain Software Supp. Software Supp. Software Supp. OTHER OTHER Email Supp. OTHER Hardware Supp. OTHER OTHER OTHER OTHER OTHER OTHER OTHER OTHER OTHER OTHER Software Supp. Email Supp. OTHER Email Supp. Software Supp. OTHER OTHER Email Supp. Software Supp. OTHER OTHER Email Supp. Email Supp. Software Supp. OTHER Email Supp. Software Supp. OTHER Email Supp. OTHER Email Supp. Software Supp. Email Supp. OTHER OTHER OTHER

Problem Description Capex budget uploading issues for year of 2010-11 OT issues in epay appalication Pro-E software issue Welcome message arrangement for CIPL team visit User & Empro server Backup issue Outlook mails sending receiving error Projector & laptop arrangement for HOD's meeting Keyboard issue User & Empro server Backup issue Projector & welcome message arrangement for CIPL leadership Mobiles contact downloading issue Projector & laptop arrangement for HOD's meeting User & Empro server Backup issue Telephone cable demaged issue System & LCD TV arrangement for shop mails sending receiving Outlook floor monthly meeting error User & Empro server Backup issue Mr.Kruba Birthday message arrangement purchasing HP laptop & desktopissue New email ID issue creation issues for Mr.Venkateswaran & Sandeep User & Empro server Backup issue Mr.Sandeep mail Id configuration issue Disapproved capex uploading issue Aarohan presentation preparation issue User & Empro server Backup issue Mr.Pulluru Naresh (matec) password reset issue Mr.Rajan password reset issue Online webex meeting arrangement issue User & Empro server Backup issue Outlook mails display name issue Outlook mailbox full issue Washing allowange issues in epay application User & Empro server Backup issue Outlook pst corrupted issue MS-Office issue Mail configuration & New system arrangement issue New email ID creation issues for Mr.Yuvaraj User & Empro server Backup issue Email ID configuration issue MRP issue in empro application New email ID creation for Mr.Yuvaraj User & Empro server Backup issue Mobiles contacts Synchronization issue Welcome message arrangement for komatsu team visit

Finance Head System Admin Unit Head Asst.Manager Unit Head Sr.Executive Sr.Executive System Admin Sr.Manager Unit Head System Admin System Admin System Admin Unit Head Asst.Manager System Admin Sr.Executive Executive System Admin AGM Manager Sr.Manager System Admin System Admin Trainee Unit Head Executive System Admin Executive Unit Head System Admin Manager AGM System Admin Sr.Manager Manager System Admin Manager Sr.Executive System Admin System Admin Finance Head Executive System Admin Executive System Admin System Admin CTO AGM Executive System Admin Unit Head Manager

220 209 201 221 201 251 23 209 240 201 209 209 209 201 221 209 261 281 209 270 230 210 209 209 2444 201 244 209 242 201 209 230 270 209 240 230 209 230 23 209 209 220 252 209 252 209 209 202 270 252 209 230 250

Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal

Software Supp. OTHER OTHER LAN OTHER Software Supp. Email Supp. OTHER OTHER OTHER LAN OTHER LAN OTHER Hardware Supp. OTHER Software Supp. OTHER OTHER OTHER Software Supp. Email Supp. LAN OTHER Software Supp. OTHER Email Supp. OTHER OTHER OTHER OTHER Software Supp. OTHER OTHER Email Supp. Software Supp. OTHER Software Supp. Email Supp. OTHER Anti Virus Supp. Software Supp. Software Supp. OTHER Email Supp. Anti Virus Supp. OTHER LAN OTHER Software Supp. OTHER Software Supp. Software Supp.

New empro ID creation issues User & Empro server Backup issue Mobiles contacts Synchronization issue Wireless issue for internal auditors Welcome message arrangement for travel request &M team visit New Mr.mishraj & Mraising issues in New STARS system for email ID creation Mr.Balamurugan User & Empro server Backup issue HP1522nf printer - fax sending & Systemreceiving errorissue for M & arrangement issue M team BSNL broad band issue User & Empro server Backup issue BSNL broad band issue Mr.Rajan laptop backup issue Paper jam issue in cannon printer User & Empro server Backup issue Drawing filesuploading issue in ftp Intercom issite working in not production area User & Empro server Backup issue Requirement for new A3 color Printer issue New Capex raising issue New email ID configuration isues for Mr.Yuvaraj BSNL broad band issue User & Empro server Backup issue New Empro ID creation for Ms.Amudha Online webex meeting arrangement issue Outlook mailbox full issue User & Empro server Backup issue A3 color printer issue Projector & laptop arrangement for KOMATSU meeting User & Empro server Backup issue Epay test database configuration issue New Desktop procurement issue User & Empro server Backup issue New email ID creation for Mr.Nataraj & M.s in epay OT training issuesAmdha appalication User & Empro server Backup issue OT reports issues in epay appalication Mr.Madhu email ID deletion issue User & Empro server Backup issue Virus issue Webex meeting arrangement for Emrpo MRP discusstion New Empro ID creation for Mr.Ravi - Quality User & Empro server Backup issue Mailbox full issue WSUS server batches updating issue User & Empro server Backup issue Guest house BSNL internet issue A3 color printer issue Empro reports displaying issue User & Empro server Backup issue HP laptop & desktop purchasing issue Capex approver list updation issue

Sr.engineer System Admin Unit Head

273 209 209

Normal Normal Normal

Email Supp. Email Supp. Email Supp.

Outlook mails sending receiving error User & Empro server Backup issue User & Empro server Backup issue

Status Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Mail To User about Closing Status Yes Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes No Yes Yes

Problem Identified / Resolution Capex uploading issue is solved e pay over time issues is under progress Pro-E software issue is solved Welcome message arranged User for CIPL team visit & Empro server Backup has been taken and receiving Outlook mails sendingfew files issue is solved Projector & laptop arranged for HOD's meeting Keyboard issue is solved User & Empro server Backup has been welcome few files Projector &taken and message arranged for CIPL leadership Old Mobiles contact's has been Projector downloaded & laptop arranged for User & HOD's meeting Empro server Backup has been taken and has been New telephone cable few files changed System & LCD TV arranged for shop mails sending receiving Outlook floor monthly meeting User & issue isserver Backup Empro solved has been taken and few files Mr.Kruba Birthday greetings arranged has been laptop and Capex raised for HPcompleted HP has been New email ID desktop created for & Empro server Backup Mr.Venkateswaran & User has been taken and few files Mr.Sandeep mail password reseted & mail ID uploaded Disapproved capexhas been sucessfully and waiting for Aarohan presentation prepared User& sent it toserver Backup & Empro Mr.Rajan has been taken and(matec) Mr.Pulluru Naresh few files password has been changed Mr.Rajan password has been Projector &changed laptop arranged for online webex meeting User & Empro server Backup has beenmails display name Outlook taken and few files Newissue is under progress are pst created & old mails moved Washing allowange issues is solved User & Empro server Backup has been taken and few files Outlook pst corrupted issue is pending office 2007 conveter installed & working fine Mail configuration & New system arrangement issue is New email ID has been created for Mr.Yuvarai User & Empro server Backup has been taken and few mail New system installed & files has been configured MRP issue in is under progress New email ID created for Mr.Yuvaraj User & Empro server Backup has been taken and has been Old Mobiles contact's few files downloaded & Synchronized Welcome message arranged for Komatsu team visit

Completion Date 1-Apr-10 1-Apr-10 1-Apr-10 1-Apr-10 1-Apr-10 2-Apr-10 2-Apr-10 2-Apr-10 2-Apr-10 3-Apr-10 3-Apr-10 3-Apr-10 3-Apr-10 5-Apr-10 5-Apr-10 5-Apr-10 5-Apr-10 6-Apr-10 6-Apr-10 6-Apr-10 6-Apr-10 7-Apr-10 7-Apr-10 7-Apr-10 7-Apr-10 8-Apr-10 8-Apr-10 8-Apr-10 8-Apr-10 9-Apr-10 9-Apr-10 9-Apr-10 9-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 10-Apr-10 12-Apr-10 12-Apr-10 12-Apr-10 12-Apr-10 13-Apr-10 13-Apr-10

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Yes No Yes Yes Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes No Yes Yes Yes Yes No Yes Yes Yes No Yes Yes No Yes Yes No Yes Yes No Yes Yes No Yes Yes Yes No Yes Yes No Yes Yes Yes No Yes Yes

New empro ID creation issues is pending User & Empro server Backup has been taken and has been Old Mobiles contact's few files downloaded & Synchronized Wireless connection given for internal auditors Welcome message arranged for Mr.mishraj & M &M team New ID created for Mr,Rajkumar & request raised New email ID created for Mr.Balamurugan User & Empro server Backup has been taken - fax sending HP1522nf printerand few files & receiving error issuehassolved Mr.Easwaran system is been transfer to meeting room II is BSNL broad band issue and informed to BSNL JE User & Empro server Backup has been BSNL and few files Between taken exchange to FMCEL laptop backup has Mr.Rajancabled Is demaged been taken for is informed to Paper jam issue the month of printer vendor(m/s Backup User & Empro serverSaiba) has been taken and few files Drawings are uploaaded in the ftp sites, using uploading Intercom telephone issue is solved User & Empro server Backup has been taken and few files New A3 color printer issue is under is pending Capex budgetprogress with Ms.Vrishali New email ID has been configured for Mr.Yuvarai Internet is not working due to exchange failure User & Empro server Backup has been taken and few files New Empro ID created for Projector Ms.Amudha & laptop arranged for New online webex meeting are pst created & old mails moved User & Empro server Backup has been taken and is under A3 color printer issuefew files Projector &progress laptop arranged for User KOMATSUmeeting & Empro server Backup has been taken and few files Epay test database configuration issue is under New Desktop procurement issue is under progress User & Empro server Backup has been taken created for New email ID and few files Mr.Nataraj & M.s Amdha e pay over time training session Userhas been completed & Empro server Backup has reports issues has been OT been taken and few files solved Mr.Madhu email ID has been deleted User & Empro server Backup has been taken scannedfiles Virus has been and few and deleted Webex meeting arranged for Emrpo MRP discusstion New Empro ID created for Mr.Ravi server Backup User & Empro - Quality has been taken and mails are New pst created & oldfew files moved WSUS server batches updated for User & Empro server Backup has been Guest house files Regarding taken and fewBSNL internet raisedcall Hpinkjet A3 Capex issue for registered in color printer JVM & spread 3.0 installed User & Empro server Backup has been taken and few files Capex raised for HP laptop and HP desktop Mr.Erich & Mr.Venkateswaran names included in capex HOD

13-Apr-10 13-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 14-Apr-10 15-Apr-10 15-Apr-10 15-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 16-Apr-10 17-Apr-10 17-Apr-10 17-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 19-Apr-10 20-Apr-10 20-Apr-10 20-Apr-10 20-Apr-10 21-Apr-10 21-Apr-10 21-Apr-10 22-Apr-10 22-Apr-10 22-Apr-10 23-Apr-10 23-Apr-10 23-Apr-10 26-Apr-10 26-Apr-10 26-Apr-10 27-Apr-10 27-Apr-10 27-Apr-10 27-Apr-10 28-Apr-10 28-Apr-10 28-Apr-10 29-Apr-10 29-Apr-10 29-Apr-10 29-Apr-10 30-Apr-10 30-Apr-10

Closed Closed Closed

Yes No No

Outlook mails sending receiving User & issue isserver Backup Empro solved has & Empro server Backup Userbeen taken and few files has been taken and few files

30-Apr-10 1-Apr-10 30-Apr-10

Completion time 10:10 AM 12:40 PM 2:20 PM 4:20 PM 5:35 PM 12:05 PM 4:15 PM 5:35 PM 5:35 PM 11:35 AM 1:00 PM 4:15 PM 5:35 PM 10:20 AM 4:45 PM 2:20 PM 5:35 PM 9:10 AM 3:00 PM 4:50 PM 5:35 PM 11:15 AM 12:30 PM 5:00 PM 5:35 PM 9:15 AM 11:35 AM 3:00 PM 5:35 PM 12:30 PM 3:00 PM 4:30 PM 5:35 PM 12:00 PM 12:00 PM 2:20 PM 5:30 PM 5:35 PM 10:30 AM 12:30 PM 5:20 PM 5:35 PM 3:30 PM 4:00 PM

Time Taken (Min) 70 50 20 20 15 15 15 35 15 35 15 15 15 10 45 20 15 25 30 35 15 30 20 60 15 15 15 45 15 20 60 45 15 120 15 20 20 15 15 20 20 15 30 15

5:15 PM 5:35 PM 10:30 AM 11:10 AM 12:20 PM 1:35 PM 5:15 PM 5:35 PM 10:45 AM 4:35 PM 5:35 PM 5:35 PM 1:00 PM 3:00 PM 5:20 PM 5:35 PM 12:30 PM 4:20 PM 5:35 PM 11:15 AM 12:30 PM 9:45 AM 4:00 PM 5:35 PM 10:25 AM 4:00 PM 5:20 PM 5:35 PM 10:25 AM 3:15 PM 5:35 PM 10:20 AM 4:15 PM 5:35 PM 11:35 AM 4:40 PM 5:35 PM 12:35 PM 4:45 PM 5:35 PM 10:15 AM 5:00 PM 3:25 PM 5:35 PM 11:25 AM 1:00 PM 5:35 PM 1:00 PM 2:30 PM 3:30 PM 5:35 PM 11:35 AM 2:20 PM

15 15 90 10 20 35 30 15 45 35 15 15 180 60 20 15 90 20 15 45 20 45 60 15 25 15 20 15 25 15 15 20 15 15 35 40 15 35 20 15 15 60 25 15 25 50 15 180 30 30 15 35 20

3:45 PM 5:35 PM 5:35 PM

10 1055 995

Call Sno Site Code

Engineer Name Call Log Date Call Log Time Username Dept Designation Extension Ticket Priority Problem Domain Problem Description Status Mail To User about Closing Status Problem Identified / Resolution Completion Date

Completion time Time Taken (Min)

Please enter serial number only Please select from given drop down list only If the site is not given in the drop down list, select 'OTHER' and immediately inform at vinay.arora@mind-infotech.com Please select from given drop down list only If your name is not given in the drop down list, select 'UNKNOWN' and immediately inform at vinay.arora@mind-infotech.com Please select from given drop down list only In standard 12 Hour time format (hh:mm:ss AM/PM) e.g 2:00 PM or 02:00:00 PM or 24 Hour Format e.g. 14:00 You have to type it Name of person who reported the problem, should be greater than 1 character Department of the person, should be greater than 1 character Designation of the person, should be greater than 1 character Extension or telephone of the person. Please enter 0 for not applicable category Please select from given drop down list only Please select from given drop down list only Problem Description It should be greater than 5 character Please select from given drop down list only Please select from given drop down list only, For all closed call, It is mandatory to send the closing mail Problem Identified / Resolution Please select from given drop down list only It should be greater than 5 character In standard 12 Hour time format (hh:mm:ss AM/PM) e.g 2:00 PM or 02:00:00 PM or 24 Hour Format e.g. 14:00 You have to type it Computed Column for display purpose (do not enter any value in this column)