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MELVIN JONES, SPHR

Chandler, Arizona 85225 PROFILE OVERVIEW

majones963@yahoo.com 602. 690-5154

Strategic and visionary HR management professional with expertise in developing and realigning organizational-wide initiatives and learning roadmap; advanced skills in sustaining organizational diversity; and the ability to understand and interpret broad multidisciplinary perspectives. Forward thinking leader who thrives at identifying critical talent to support company goals as well as in establishing program strategy based on organizational focus and key objectives. Reliable mentor who fosters ownership and accountability. Highly analytical in communicating and developing high-level strategies, and translating them into tools and processes for execution. Perceptive and able to think out of the box; identify solutions that address organizational and / or individual challenges and issues. AREAS OF EXPERTISE BUSINESS ANALYSIS PERFORMANCE MANAGEMENT SUCCESSION PLANNING RECRUITMENT & RETENTION ROOT CAUSE ANALYSIS PROCESS AND TOOL DEVELOPMENT HR POLICY DESIGN AND ADMINISTRATION EMPLOYEE RELATIONS EXECUTIVE COACHING ORGANIZATIONAL EFFECTIVENESS CHANGE MANAGEMENT PROFESSIONAL EXPERIENCE

Insight Enterprises

Tempe, AZ

2011-2012 Defined and implemented people focused transition strategies including Communications and Training for SAP implementation project impacting 3000+ teammates. Integrated Change Management activities into overarching project plan.
Director, Change Management

Conducted organizational impact analysis to document role, training, and corporate culture impacts that resulted in 84% increase in project resourcing for greater organizational socialization and acceptance Developed and disseminated internal communications for improved employee engagement and awareness Successfully reengineered change management team and efforts that enabled team activities to converge with project efforts Phoenix, AZ

Arizona Commerce Authority


Director, Human Resources

2011 Led the Human Resources function by providing strategic guidance to CEO and COO for creating and implementing innovative HR solutions to facilitate change, business transformation, and organizational growth.

Developed 2 year Roadmap to build a best in class HR function including human capital strategy, performance measurement efforts, and organizational change management plan

Conducted organizational assessment, evaluated results and presented findings and recommendations to Executive team resulting in 100% retention during organizational transition (divestiture) Converted organization to outsourced HR solution (PEO) for improved scalability and >$700K annualized savings
Phoenix, AZ

Stream Global Services (formerly eTelecare)


HR Consultant

2009-2011 Oversee and fine-tune all HR functions in partnership with senior leadership teams to actively leverage various intervention techniques needed to drive effective change. Conduct organizational diagnosis to determine drivers that impact organizational growth and sustainability in order to develop comprehensive recommendation and action plans.

Improved site operations through site assessment to ID strengths and opportunities, resulting to 26% improvement in quarter-over-quarter employee satisfaction survey results Defined key issues affecting team work and implemented mediation strategies that resulted to cohesiveness and increase in overall effectiveness of senior leadership team Instituted a strategy that streamlined site recruiting process resulting in 25% reduction in candidate time to hire Developed and delivered human resources management training to organizational leaders

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MELVIN JONES, SPHR


Chandler, Arizona 85225
Director, Employee & Leadership Development

majones963@yahoo.com 602. 690-5154

2006-2009 Led the identification and development of potential leaders by creating a globally consistent process and methodology . Instituted organizational competency model that enhanced performance management efforts across organization.

Managed the international team that conducted needs analysis, design, development, and implementation of a deployment leadership development training program where 1000+ leaders were trained and certified resulting to: o Strategic coaching tools to drive improved performance and business growth o Higher tracking capability to recognize performance drivers o 168% cost savings of $1.2M versus external training programs for attendees Prompted substantial improvement in multiple key performance indicators including 163% customer satisfaction turnaround by providing consulting services to business unit Scottsdale, AZ

JDA Software
Senior HR Manager

2003-2006 Collaboratively work with managers in optimizing organizational-wide efforts to evaluate current teams for increased efficiencies in organizational structure, operational processes, and professional development.

Co-developed and delivered performance management business processes that supported key initiatives of the corporation, resulting in greater employee engagement and consistent employee feedback Created and managed a custom-made expatriate program that resulted in >$450K annualized savings through vendor outsourcing, expat compensation alignment, and program benefit review and standardization Empowered sales team performance and retention of top talent through detailed analysis of and recommendations for design of sales compensation plan Phoenix, AZ

ON Semiconductor (formerly Motorola)


HR Operations Manager

2001-2003 Streamlined HR operational and administrative efficiencies; designed and coordinated tools involving HR initiatives, including retention / rewards, performance management, and communications.

Restructured incentive calculation and payout process for fewer inaccuracies, reducing processing time by 33% Improved key technical talent reward and recognition program, which increased employee engagement while decreasing costs to organization (less entitlement benefits / awards)

1998-2001 Managed and ensured timely resolution of employee relation issues, including disciplinary issues, policy violations, performance deficiencies, and department restructures.
HR Manager

Launched change management techniques to effectively support organization during periods of extreme employee unrest, including restructure, spin-off, IPO, and RIFs that lowered turnover and stabilized business operations Provided direction, guidance and counseling to the management team on best practices, policies, and regulations to ensure compliance, employee engagement, workforce planning, and all other HR considerations

EDUCATION (BS) BACHELOR OF SCIENCE IN INDUSTRIAL AND LABOR RELATIONS Cornell University, Ithaca, NY PROFESSIONAL TRAINING Senior Professional of Human Resources (SPHR) Global Business Certificate Program: Thunderbird University The Leadership Challenge International Assignment Management Effective Facilitation Leading Strategic Human Resources in a Global Economy: Thunderbird University AFFILIATIONS AND ACTIVITIES Society for Human Resources Management (SHRM) American Society for Training and Development Omega Psi Phi Fraternity, Inc (Former President and Vice President) AWARDS AND HONORS Omega Man of the Year Omega Founders Award

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