Emotional Intelligence for Conversation Skills: Learn How to Handle Crucial Conversations in Confrontations without Being Shy
By Kevin Walker
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About this ebook
Don't Ever Want To Lose Out On Achieving Super Success In Life On Account Of Poor Emotional Maturity And Weak Conversational Skills Then Read On...
Are you one of those people who find it difficult to get along with people? Do you feel that your life would change considerably for the better if you could improve your people management skills?Have you always been awed at the site of some people being able to feel comfortable in whatever situation life puts them? Would you like to be one of those people? Do you also worry about your poor emotional maturity becoming a stumbling block in your personal and professional growth? What if you were told that you could find a great way of enhancing your emotional maturity? Do you think that there is nothing upon the face of this world that can help you overcome your emotional immaturity and lack of conversational skills? Then this book is what squarely addresses your concerns.
You need to look no further than this masterfully created tome about all things concerning emotional maturity and conversation skills! It contains everything that you need to know about emotional maturity what it is and what you can do to enhance it. It explains why some people have great emotional maturity and conversational skills and some seemingly none. It makes you understand and believe that you can develop great emotional maturity and the ability to come out on top in crucial conversations.
Sure, there are a million articles and many books out there that make similar claims, but those are nothing more than just claims. Understanding emotional intelligence involves the study of the human mind, which anyone will tell you is in the realm of the highest science. This book has referenced the latest scientific advances that are peer validated and accepted as relevant facts by the scientific community.
By reading this book you get to:
- Understand what emotional intelligence is.
- Understand the Impact of emotional intelligence on conversational skills.
- Understand What Emotional intelligence is and its impact on crucial conversations.
- Learn to be great at crucial conversations
Get this book NOW, learn how to manage your painful emotions, build your own resilience and finally overcome the emotional chaos within your head!
Kevin Walker
KEVIN WALKER was a professional storyteller for twenty years and now concentrates on painting and and turning his stories to print. He is well versed in performing his stories, his last performance piece being FAERIE WANTING TO MEET UNICORN, which shared with the audience a collection of LGBTQ+ themed stories. He lives in Leicester.
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Book preview
Emotional Intelligence for Conversation Skills - Kevin Walker
Emotional Intelligence For Conversation Skills
Learn How To Handle Crucial Conversations In Confrontations Without Being Shy
By Kevin Walker
Table of Contents
Introduction
Chapter One: What Is Emotional Intelligence
Ability To Be Self-Aware
Ability To Exercise Self-Control
Level Of Motivation
Ability To Be Empathetic
Ability To Socialize
Chapter Two: The Impact Of Emotional Intelligence On Conversational Skills
How Emotional Intelligence Impacts Communication
Improving Emotional Intelligence Positively Impacts Communication
Chapter Three: Emotional Intelligence And Its Impact On Crucial Conversations
Plan Your Conversation, But Don’t Be Rigid
Focusing On What You Really Want
Avoiding Conversation Errors
Engagement through Rapport Building
Learning To Manage Conflict
Chapter Four: Recognizing Emotional Intelligence In People
A Strong Sense Of Self As Well As Social Awareness
The Ability To Pause And Step Back
The Ability To Control Their Thoughts
The Ability To Learn From Criticism
They Will Be Genuine
Empathy Will Be Their Calling Card
They Are Fulsome In Their Praise of Others
They Provide Feedback Not Criticism
They Are Able to Apologize
They Have The Ability To Forget And Forgive
They Are Not Commitment Phobic
They Are Helpful
They Are Able To Protect Their Interests
Chapter Five: A Deeper Understanding Of Emotional Intelligence
Emotional Intelligence Is Outcome Oriented
Leveraging Emotional Intelligence In The Work Place
Physiology Of Emotional Intelligence
Chapter Six: The Dynamics Of Emotional Intelligence
Chapter Seven: Learning To Converse Right
Converting Opponents To Collaborators
Conversing Under Stress
Willingness To Change Your Style Of Conversation
Understanding The Structure Of A Difficult Conversation
Dealing With Our Emotions
Chapter Eight: Road Map For Handling A Critical Conversation
Chapter Nine: From A Diffident To A Skillful Conversationalist
Chapter Ten: Real Life Examples Of Great Emotional Intelligence
Conclusion
Exercises That Help Enhance Emotional Intelligence
Copyright © 2018 by Kevin Walker - All rights reserved.
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Introduction
It is said that a war never has any outcome for the simple reason that the end of a war is marked by a conversation. This may be between the victors and the vanquished or between battle weary adversaries locked in an unending combat. People go to war because millions of years of evolution has primed the human species to either fight to prevail or flee from danger.
Not very different from the other members of the animal kingdom you would say, and you would be right. Modern humans are just a little over 300,000 years old and though communication by way of speaking became a part of human existence quite early, it was by no means the only way that humans came to a decision.
There was far more likelihood for a caveman to use his club to make his point than the power of gentle persuasion. Speaking rationally requires a measure of emotional stability and maturity that many of us still struggle to achieve, thanks to our genetic markers ingrained over the hundreds and thousands of years of primitive human existence.
Coming back to the example of talks following war, these are necessary to make a break from the past and move on to a more constructive future. It would of course be far better that wars and battles were never fought in the first place and nations resolved their problems with rational talk.
The fact that this does not happen in an age where mankind is preparing to travel to Mars tells you something about the difficulty faced in having crucial conversations on account of human emotional instability. That however only serves to accentuate the importance of developing the ability to enhance one’s ability to engage in an emotionally mature conversation with the objective of serving one’s own best interests.
This ability allows one to find great success in one’s personal and business life.
The kind of conversation one conducts decides the responses of those we are seeking to communicate with. We can either be aggressive, insensitive and abrasive or trusting empathetic and rational in our approach, with both eliciting a commensurate response from the person we are communicating with.
Then there are those people who want to converse well but are shy, diffident and under confident on account of their emotional immaturity. These people, too, will not make much headway or the desired progress, unless they had an epiphany of sorts and learnt to have mature and considered conversations with others.
Reading this book can make readers, who consider themselves in the latter category or others who feel that they need to learn to keep their emotions stable during the course of a conversation, have that very epiphany. The impact that can and will have on people’s lives if they genuinely practice what has been prescribed in this book is going to be nothing short of dramatic and even miraculous. You will see success in your personal and business or professional life of the kind that you didn’t think was possible. Without much ado, let’s find out what it takes to become a conversationalist par excellence, and who is in full command of his or her emotions.
Highly sensitive people are too often perceived as weaklings or damaged goods. To feel intensely is not a symptom of weakness, it is the trademark of the truly alive and compassionate. It is not the empath who is broken, it is society that has become dysfunctional and emotionally disabled. There is no shame in expressing your authentic feelings. Those who are at times described as being a 'hot mess' or having 'too many issues' are the very fabric of what keeps the dream alive for a more caring, humane world. Never be ashamed to let your tears shine a light on this world.
―Anthon St. Maarten
Chapter One:
What Is Emotional Intelligence
Emotional intelligence is a term that one hears a lot these days in the media, at HR (Human Resources) conferences, leadership summits and so on. Everyone agrees that it is a good thing, but not everyone knows what it means exactly.
For all the esoteric and technical sounding terms, emotional intelligence is nothing overly complex – it alludes to nothing more than a person’s ability to manage and keep their emotions and also those of the people they come in touch with under control.
As you can imagine, a person who can do this is going to have a calming and stabilizing influence in all situations involving a group of people interacting with each