Client services system

LL&N INDICATOR: AQF LEVEL: ll & lll

This is an initial diagnostic indication only. It is not mandatory to complete all sections. Only check on aspects that you
think might be a concern. This sheet must be filed with the learner’s record once it has been completed.

Learner name…………………………………………………………… Qual/course……………………………………………………………………

Reading
Choose two documents that are part of the person’s work routine and ask them to read from them. Some options:
work schedules, workplace health & safety signs, meeting agenda, staff memos, product data, MSDS, Work
Instructions.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Writing
Choose two examples where the person’s work routine requires them to write and ask them to complete the task.
Some options: write basic instructions, own work schedule, meeting notes, complete accident report form, take an
order, safety report, production schedule.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Speaking
Choose two situations where the person would need to communicate orally in the workplace. Set up an opportunity for
them to participate in these situations. Some options: Listen/respond to supervisor request, communicate with team
members with regard to work activities, listen/respond to enquiry or complaint.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Numeracy
Choose two examples where the person must use mathematical calculations as part of their work routine. Ask them to
carry out these activities. Some options: perform basic maths calculations, calculate correct amounts GST, calculate
own work/study hours, calculate product quantities.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Comment

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RTO Quality Framework: LL&N Indicator for AQF level ll & lll
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RTO Quality Framework: LL&N Indicator for AQF level ll & lll