JODENE L.

LLOYD
JODENE_S@HOTMAIL.COM JODENE.LLOYD001@GMAIL.COM 2003 Milan Way Lincoln, CA 95648 Cell 951-897-8488
OBJECTIVE Seeking a well established company, interested in structural organization as well as maintaining high customer satisfaction. I create an easeful and productive workplace for my self and everyone I affiliate with. I am effective in any situation always eager to embrace new challenges. Including opportunity for advancement. Accomplishing these objectives in my goal. EXPERIENCE 2008- Present Methodist Hospital Sacramento, CA

Catholic Healthcare West Patient Registration AM Supervisor

Responsible for 45 employees within 3 departments, Admitting, Communications, Emergency Departments. Completing monthly reports on a daily/weekly basis. Ensure that time sheets are properly completed and coded. Minimize labor cost while providing timely service. Report directly to the Manager of the Patient Registration. Provide incentive for employees to become partners in the effort to increase productivity. Strong leadership skills. Experience in Management for 12 years. Platt Medical Center Rancho Mirage, CA

2005- 2008

Michael E. Platt M.D. Office Manager

Responsible for 10 employees running operations for medical practice. Completing payroll bi-weekly, monthly reports for collections, daily deposits, monthly accounts receivable and payable. Overseeing operations of a medical office ie. scheduling, registration, patient flow, customer service, anciellary services, physician procedures, medical assistant protocols and property maintance. Increasing productivity for the business. Creating an excellent team with 100% customer service satisfaction. Meeting all montly goals at 125% on collections and supplement sales. Assisting physician with producing and distributing a book called The Miracle of Bio-Identical Hormones. Creating Advertizment for his practice, which consist of informercials, magazines and newspaper ads.
Greater El Monte Hospital El Monte, CA Tenet Healthcare Admitting Director Responsible for 25 employees within 3 departments, Admitting, Communications, Emergency Departments. Completing monthly reports on a daily/weekly basis. Ensure that time sheets are properly completed and coded. Minimize labor cost while providing timely service. Report directly to the CFO of

2002- 2004

the company. Provide incentive for employees to become partners in the effort to increase productivity. Strong leadership skills. Experience in management for 4 years. 1999- 2002 San Dimas Community Hospital San Dimas, CA Tenet Healthcare Admitting Supervisor Responsible for 30 employees daily within the Admitting and ER department. Completing a monthly schedule for 3 shifts, monitoring employees sick days, dealing with personal issues counseling employees. Correcting all errors with knowledge of Insurance reimbursement and contracts with Managed Care and Medical groups. Training and creating new & more effective quality management for the work environment. End of month reports, maintaining a wait time for lobby within 15 min. 1998- 1999 San Dimas Community Hospital San Dimas, CA

Tenet Healthcare Quality Control Management Responsible for daily deposit for moneys received throughout working days. Ordering supplies for admitting department weekly. Register incoming patients giving instruction of policy for scheduled and unscheduled procedures. Handling all billing questions for serviced customers. Monthly Medi-cal report for all long-term patients. Central Business Office Tenet Healthcare Collections Administrator Alhambra, CA

1996- 1998

Responsible for Central Business Office claims, which includes overseeing five major hospitals owned by Tenet Corp. Organized, maintained and arranged payment to hospitals keeping all records of documentation of conversations made throughout work day. Updating and following daily work list, entering pertinent information regarding hospital contract rates. 1995- 1996 California Billing Specialist Lomita, CA Collections Administrator/ Office Administration Temporary job assignments. Responsibilities include collecting of moneys from old major hospital accounts. Maintained customer and patient files liable for receiving payables from patients and transferring funds from office directly to hospital billing departments. Directly responsible for sending medical bills to patients & discussing patient payment arrangements.

EDUCATION

Graduated from Azusa High School Tenet Healthcare Received Training and Special Management Classes with CAHAM organization.

SKILLS

-AS400 -Word Perfect 6.1 for Windows, Excel, Microsoft Email -10 Key by touch - Lab Compliance Program - 65 WPM - Internet - Quickbooks - Office Hours Reference: UPON REQUEST